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Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
Key Member Alerts
Categories of Interest This screen identifies specific employee benefits utilization, health and wellness indicators.
Prominently spotlights opportunities for improvement. Enables the PHA to maximize “teachable moments” during interactions with employees and their eligible family
members, guiding them to appropriate actions and cost-saving measures.
Advocate Screen View
Company Overview Provides visibility and actionable insight into factors that are driving your benefit costs. Spotlights areas of improvement and displays comparative
industry benchmarks and Health Advocate reporting. Also serves as a strategic discussion tool with company executives.
Client Screen View
Leveraging Information to Enhance Health
Wellness Profile
Spotlight Indicators
Employee Profile
Health Information Dashboard™
Medical Costs Insight
Preventive Care Measures
Key Member Alerts
Key Benchmarks
Personal Overview Convenient access to a password-protected website featuring data-driven individual
member profiles. Consolidated, easy-to-access information highlights risks and recommended actions to better manage their health and reinforce key messages. Provides
two-way communication through email alerts and an opportunity to reach a PHA for support.
Member Screen View
Medical Costs Insight
Preventive Care Measures
Spotlight Indicators
12-Month Activity Snapshot
Health Information Dashboard™
HealthAdvocate
Benefits Gateway
Leveraging Information to Enhance HealthQuick Access to Multiple Reporting Screens
Spotlight Indicators
Pinpointing areas for improvementSpotlighted health and wellness indicators bring visibility and focus to key health/benefit opportunity areas. “A call-to-action” that improves your employees’ health and well-being while reducing medical costs, increasing productivity and reducing absenteeism.
Engagement Points
Immediate, teachable opportunities Tracks monthly and YTD coaching discussions between your employee and their Personal Health Advocate by engagement type and volume. Also tracks the success of the coaching dialogue and indicates if there was a healthcare behavioral change.
Key BenchmarksIdentifying savings opportunitiesFocuses on 8 key metrics—medical and Rxcosts, age, sick leave, STD, LTD, FMLA and Workers Compensation. Measures company performance against national benchmarks or industry-specific norms. The benchmarks provide key insight to HR staff in developing strategic initiatives and monitoring success, both internally and externally.
Preventive Care Measures
Revealing participationA proactive strategy to encourage your employees to comply with important preventive steps based upon age/gender, such as mammogram, colonoscopy, cancer screening, eye exam, etc.
Key Member AlertsEnhanced employee communicationsInstant employee messages on key topics, health guidelines, insurance changes or other pertinent company news. Designed to strengthen and enhance employee communications.
12-Month Activity SnapshotEvery month, all year and delivered to your PCClient reporting package that tracks call type, volume, engagement points of “teachable moments,” as well as actual employee healthcare behavioral changes. A typical “teachable moment” leverages information during a call, reminding the member to take advantage of services to promote healthy and lower-cost options (e.g., Wellness Coaching, mail-order prescriptions, etc.).
Employee Profile
At-a-glance pictureOffers the first integrated employee dashboard that maximizes teachable moments, is proactive vs. reactive and improves health outcomes.
Wellness ProfilePast, present and futureAggregate data from HRA completion listing the top 5 conditions. Also provides an Average Risk Score for the group, which can range from 1 to 5.
Medical Costs InsightConcise and actionable medical cost informationCurrent and prior year monthly medical cost comparison to 12-month rolling average. Highlights employee and spouse medical costs, which is important in developing worksite or home outreach strategies.
Information to Benefit YouHealth Advocate Health Information Dashboard The Health Information Dashboard is a feature of Benefits Gateway, a solution that provides employees with a personal connection to all your benefits through a single, toll-free number. The Dashboard provides a snapshot reflecting benefits utilization, health and wellness measures, and is available in three different screens to support three different audiences. The Advocate screen identifies member risks and gaps in care, and is used by a Personal Health Advocate (PHA) for member coaching to improve outcomes. The Client screen displays aggregated data of factors influencing benefits costs. And, the Member screen is part of a password-protected website personalized for each member. It offers customized, data-driven member profiles featuring alerts for recommended actions. Members are further supported by their own Personal Health Advocate, 24/7.
Together, the dashboards bring to life opportunities to reinforce essential messages, lower medical costs and improve health and wellness outcomes.
Engagement Points12-month profile of “teachable moments” between employee and Personal Health Advocate
Key BenchmarksCompares company performance to national norms in 8 key areas – medical and Rx costs, age, sick leave, STD, LTD, FMLA and Workers Compensation
Employee ProfileIntegrated snapshot of key health information – medical, Rx, wellness, disease management and other important indicators
Spotlight IndicatorsAdvocate, Client and Member screens highlight key health and wellness indicators that require “action”
Preventive Care MeasuresDisplays key preventive care events based upon employee age and measures compliance
Wellness ProfileSummarizes completion of coaching and HRA, ranks risk conditions from high to low and highlights company’s Average Risk Score (1 to 5)
12-Month Activity SnapshotProfile of all health benefit engagements
Key Member AlertsProvides the employer an opportunity to customize key monthly/quarterly employee messages
Dashboard HighlightsData organized to easily identify areas for improvement
Medical Costs Insight Current and prior year monthly medical cost comparison to 12-month rolling average. Monthly comparisons reflect seasonal impact, while 12-month rolling average removes seasonality
866.385.8033 | [email protected] | HealthAdvocate.com
The Total Solution
About Health Advocate
Health Advocate™, Inc., the nation’s leading independent healthcare advocacy and assistance company, serves more than 7,500 clients including the nation’s leading companies—providing more than 21 million Americans with expert, personalized help to resolve healthcare and insurance-related issues. The company offers a spectrum of add-on time- and money-saving solutions designed for both employers and employees.
Core Health Advocacy• Personal Health Advocates handle a range
of clinical and healthcare insurance issues
• Interacts with providers and insurance
• Gets the right answers at the right time
Complementary Solutions
• Benefits Gateway™ andHealth Information Dashboard™
• Wellness Advocate™
• EAP+Work/Life™
• Personalized Health Messaging™
• Tobacco Cessation™
• NurseLine™
• Medical Bill Saver™
• MedChoice Support™
• Enrollment Advocate™
• FMLA Support™
• Independent Appeals Administration™
• External Appeals Administration™
©2011 Health Advocate, Inc. HA-B-1106009
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