Core Capability Guide - ASIO

asio.gov.au

Core Capability GuideASIO People Capability Framework

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Core Capability GuideASIO People Capability Framework 1

Contents

Comparative view: Promotes a Security Culture 4

ASIO Employee Levels | Promotes a Security Culture 4

ASIO Executive Employee Levels | Promotes a Security Culture 5

Comparative view: Strategic Thinking 6

ASIO Employee Levels | Supports Strategic Direction 6

ASIO Executive Employee Levels | Shapes Strategic Direction 8

Comparative view: Achieves Results 10

ASIO Employee Levels | Achieves Results 10

ASIO Executive Employee Levels | Achieves Results 12

Comparative view: Productive Working Relationships 14

ASIO Employee Levels | Supports Productive Working Relationships 14

ASIO Executive Employee Levels | Supports Productive Working Relationships 16

Comparative view: Personal Drive and Integrity 18

ASIO Employee Levels | Displays Personal Drive and Integrity 18

ASIO Executive Employee Levels | Displays Personal Drive and Integrity 20

Comparative view: Communicates with Influence 22

ASIO Employee Levels | Communicates with Influence 22

ASIO Executive Employee Levels | Communicates with Influence 24

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Individual profile: AE1/2 26

Individual profile: AE3 28

Individual profile: AE4 30

Individual profile: AE5/IET/ITE1/SIE(E)1 32

Individual profile: AE6/IE/ITE2/SIE(E)2 34

Individual profile: AEE1/SITEC/SIE(E)3 36

Individual profile: AEE2/SITEB/SIE(E)4 38

Individual profile: AEE3/SITEA/SIE(E)5 40

Individual profile: SESB1 42



Reflection and development tool 52

Goal position 52

Capability examples 53

Working in a security environment requires a focus on personal, Organisational and national security awareness; the weighting of security in all decision-making to allow for the appropriate sharing of and responsibility to provide information; high levels of responsiveness; and security resilience.

Strategic thinking in the ASIO context requires a focus on challenging the status quo; taking a leadership role in the National Intelligence Community; driving an agenda of collaboration, shared purpose and direction; showing judgement, intelligence and commonsense; and scanning the horizon to assess and understand the contemporary security and policy environments to determine the impacts on our work.

Achieving results in the ASIO context requires a commitment to and responsibility for delivering high-quality outcomes aligned with ASIO’s strategic agenda; a focus on monitoring and evaluating outcomes; the ability to deal with uncertainty, improve processes and implement change; a focus on identifying, accessing and sharing knowledge and resources to enhance success; and the continual development of leading-edge capability.

Productive working relationships in the ASIO context require a focus on cooperation and collaboration across the Organisation, the national security community, and the whole of government, including jurisdictions, industry and international partners; developing, maintaining and leveraging a range of networks and promoting supportive working relationships; supporting, guiding and developing others; and valuing individual differences and diversity.

Personal drive and integrity in the ASIO context require a commitment to Australia’s security; the modelling of ASIO’s Values and Code of Conduct; resilience and self-awareness; initiative and a commitment to action; moral courage; and an ongoing commitment to personal development and professional excellence.

Communicating in the ASIO context requires a focus on providing accurate, timely and relevant advice and information tailored to the target audience; the ability to negotiate confidently and persuasively; and an effective and appropriate level of communication with all relevant stakeholders and decision-makers.

Technical skills represent the discipline-specific skills and knowledge associated with job roles in specific fields. Technical skills are described using a proficiency scale from foundational to expert.

+Technical Skills

Communicates with Influence

Personal Drive and Integrity

Productive Working

Relationships

Achieves Results

Strategic Thinking

Promotes a Security

Culture

Understanding the Core Capability Guide

The comparative view of the Core Competency Framework scans across classifications, and shows key changes across levels that indicate the uplift in competency demonstrated by each level - this helps those who aspire to reach a new level of competency understand where they need to develop. The key changes stand out in bold italics.

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Comparative view: Promotes a Security Culture

ASIO Employee Levels | Promotes a Security CultureAE1/2/3 AE4/AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Understands, applies and adheres to security standards and practice.

Understands, applies and adheres to security standards and practice. Applies relevant security measures to allow quick and confident responses that maintain security.

While applying security protocols, shares information critical to making an informed Organisational decision.

Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation.

Responds quickly and effectively to requirements by being flexible and adaptable while maintaining security awareness. Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation. Provides support to colleagues in meeting security responsibilities.

Responds quickly and effectively to requirements applying sound security judgement, in the absence of line management or immediate direction, in routine and unexpected situations. Works to help others overcome any impediments to successfully managing security requirements.

Identifies and reports security issues and escalates as required.

Identifies emerging security issues, seeks advice, and notifies relevant stakeholders.

Identifies emerging security issues, seeks advice, and develops options to mitigate potential issues.

Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO, and seeks advice on managing personal security requirements.

Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Identifies risks or vulnerabilities that may impact on the ability to retain security protocols, and escalates for action.

Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Identifies risks or vulnerabilities that may impact on the ability to retain security protocols, and escalates for action.

ASIO Executive Employee Levels | Promotes a Security CultureAEE1/SITEC/SIE(E)3/AEE2/SITEB/SIE(E)4/AEE3/SITEA/SIE(E)5

All SES

Has a well-developed understanding and awareness of the environment in which ASIO operates, and the purpose of security policies and procedures. Educates others on applying security protocols in the sharing of information and on how they operate in practical terms.

Sets an appropriate security risk posture through a strong understanding of the national security environment, protective security policy settings, and ASIO’s strategic objectives.

Operates effectively in a changing security environment to make decisions that protect security and progress Organisational goals. Makes appropriate, effective, strategic and independent security decisions. Promotes and monitors the requirements for a secure working environment. Ensures staff have adequate knowledge and training to work effectively in a security context.

Operates effectively in a changing security environment to make decisions that protect security and progress Organisational and intelligence community goals. Makes appropriate, effective, strategic and independent security decisions that may have a significant effect on national security outcomes.

Anticipates emerging security issues and takes appropriate action to manage associated risk.

Identifies security situations that require escalation beyond ASIO. Recognises the gravity of some recommended security solutions and makes decisions balancing risk and objectives.

Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Ensures team members are fully equipped to deal with the pressures and personal constraints of working in a security environment. Identifies security vulnerabilities in people or processes and takes action to address them.

Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Fosters a positive security culture that promotes staff valuing, protecting and using entity information and assets appropriately. Identifies security vulnerabilities in people or processes and takes action to address them.

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Comparative view: Strategic Thinking

ASIO Employee Levels | Supports Strategic DirectionAE1/2 AE3 AE4 AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Understands and supports ASIO’s vision, mission and strategic agenda. Recognises how own work contributes to the achievement of team goals. Seeks to understand the reasons for decisions and recommendations.

Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO priorities and team goals, and understands the underlying rationale for decisions.

Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO priorities, team goals and own tasks, and understands the underlying rationale for decisions.

Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO priorities and operational tasks, communicates with others regarding the purpose of their work. Understands and communicates the reasons for decisions and recommendations to others.

Understands, promotes and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO priorities and operational tasks. Clearly communicates goals and objectives to others. Understands, supports and communicates the reasons for decisions and recommendations.

Understands the work environment and contributes to the development of work plans and team goals. Demonstrates an awareness of issues that may impact on designated work tasks. Follows direction provided by supervisor work and keeps supervisor informed on work progress.

Understands the work environment and contributes to the development of work plans and team goals. Demonstrates an awareness of the implications of issues that may impact on own work objectives. Follows direction provided by supervisor and keeps supervisor and relevant team members informed on work progress.

Understands the work environment and contributes to the development of plans, strategies and team goals. Demonstrates an awareness of the implications of issues that may impact on own work objectives. Follows direction provided by supervisor and is able to communicate that direction to others. Keeps supervisor and relevant team members informed on work progress.

Understands the Organisational environment and contributes to the development of plans, strategies and team goals. Identifies the broader influences that may present challenges to the achievement of individual and team outcomes. Follows direction provided by supervisor and is able to communicate that direction to others. Keeps supervisor and relevant stakeholders informed on work progress.

Scans the Organisational environment and monitors ASIO’s priorities. Initiates and develops team goals, strategies and work plans. Identifies broader factors, trends and influences that may impact on the team’s work objectives. Considers the ramifications of issues and longer-term impact to individual and team outcomes. Proactively participates in opportunities to provide input into the strategic direction of the team or Organisation as a whole.

Thinks and plans ahead, prioritises own work based on team work plans, identifies barriers to completing own tasks and suggests improvements to work tasks.

Alerts people to potential issues that might impact on achieving team objectives and suggests appropriate improvements to work tasks and business practices.

Thinks laterally, and identifies and implements improved work practices to support strategic objectives.

Thinks laterally, and identifies and implements improved work practices to support strategic objectives. Considers ASIO’s strategic agenda when making recommendations. Identifies opportunities for sharing knowledge, and keeps self and others well informed on issues.

Thinks laterally and integrates considerations from across the Organisation and the national security community when reaching decisions and making recommendations.

Knows where to find information and asks questions to ensure better understanding of issues. Asks questions if unsure about Organisational direction and the implications for own work tasks.

Knows where to find relevant information, asks questions to ensure a full understanding of issues. Uses common sense to recognise the importance of available information.

Draws on information from multiple sources and uses agreed guidelines to analyse what information is important and how it should be used.

Draws on information from diverse sources and uses experience to analyse what information is important and how it should be used.

Gathers and investigates information from diverse sources and uses experience to analyse what information is important and how it should be used.

Contributes ideas to new approaches around workflow and process. Is accepting of new ideas and incorporates them into way of working. Recognises where a change to process or practice presents an opportunity for enhanced efficiency or effectiveness.

Questions existing processes, identifies problems and suggests potential improvements. Formulates well-considered solutions drawn from up-to-date industry knowledge applied to work context.

Questions what is in place, explores new ideas and different viewpoints, and proposes improvements. Investigates and analyses a range of ideas and their application to ASIO.

Researches information relevant to work tasks and responsibilities. Participates in discussions around issues and refers problems to supervisor. Recognises the need for improved work practices.

Researches and analyses information and makes recommendations based on evidence.

Undertakes analysis and draws accurate conclusions and makes recommendations based on evidence.

Undertakes objective, systematic analysis and draws accurate conclusions. Identifies problems and works to resolve them.

Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Recognises the links between interconnected issues. Identifies problems and works to resolve them. Promotes improved work practices.

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ASIO Executive Employee Levels | Shapes Strategic DirectionAEE1/SITEC/SIE(E)3 AEE2/SITEB/SIE(E)4 AEE3/SITEA/SIE(E)5 SESB1 SESB2 SESB3

Understands ASIO’s objectives and aligns operational activities accordingly. Considers the ramifications of issues and longer-term impact of own work and work area.

Understands ASIO’s objectives and the links between the business unit, Organisation, and whole of government agenda. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for work area.

Has a strong understanding and awareness of government drivers and the implications for ASIO. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for work area.

Understands ASIO’s direction and role within government and society, including the whole of government agenda. Considers multiple perspectives when assessing the ramifications of issues. Develops plans that address both current and likely future requirements. Seeks to align functional unit with activities with strategic priorities.

Understands the Organisation’s role within society and considers multiple perspectives when assessing the ramifications of key issues on the Organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of government agenda. Considers emerging trends, identifies long-term opportunities and aligns Organisational operations with strategic priorities.

Understands ASIO’s current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the Organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of government agenda. Considers emerging trends, identifies long-term opportunities and balances Organisational requirements with desired whole of government outcomes.

Provides direction to others regarding the purpose and importance of their work. Sets work tasks that align with the strategic objectives and communicates expected outcomes and time frames.

Communicates and engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes and time frames.

Communicates and engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes and time frames.

Develops the strategic direction for the functional unit and creates a shared sense of purpose by communicating how the elements of the strategy fit together and contribute to higher-level goals. Encourages others’ input and communicates required actions and expected outcomes.

Contributes to and champions ASIO’s vision, goals and strategic agenda and promotes a shared commitment to the strategic direction. Helps create Organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from Organisational strategies.

Champions ASIO’s vision and goals and unifies business units with the strategic direction. Helps create Organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from Organisational strategies.

Identifies future trends or issues and engages with the Organisation and national security community to formulate appropriate responses.

Engages enthusiastically with the Organisation, national intelligence community and industry on a range of strategic issues.

Engages enthusiastically with the Organisation, national intelligence community and industry on a range of strategic issues.

Scans the horizon and stimulates discussion about the future. Anticipates the shifting environment and responds to meet new challenges and mitigate risk. Leads the agenda in information sharing across the national security community.

Enhances ASIO’s role within Australian society and considers multiple perspectives when assessing the ramifications of key issues for ASIO and the national security community.

Advances ASIO’s current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the Organisation and community.

Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Maintains an awareness of the strategic context, challenges existing approaches and practice, and makes strategic suggestions for improvement.

Maintains an awareness of the strategic context, looks for recent developments that may impact on own business area. Anticipates and seeks to minimise risks, and explores possibilities and creative alternatives.

Focuses strategically, looks beyond the Organisation’s current context and demonstrates over-the-horizon thinking. Constructively challenges Organisational norms and presents alternatives that accord with the desired culture.

Draws on information and alternative viewpoints, and monitors information channels to understand new issues of importance to the government. Monitors change in the environment, seizes opportunities, and adjusts approach to respond to threats. Addresses critical information gaps and provides context for others.

Pursues a strategic Organisational alignment with government direction and an understanding of international implications and factors that may impact on ASIO. Positions the Organisation to seize opportunities and minimise threats. Recognises the opportunities offered through whole of government approaches and seeks to realise them. Uses knowledge of the Organisation to tailor approaches to different issues.

Draws on information and alternative viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the Organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the Organisation to tailor approaches to different issues. Recognises the opportunities offered through whole of government approaches and seeks to realise them.

Experiments with new approaches where appropriate and fosters a culture of innovation within the team and the broader Organisation. Sources information on best-practice approaches and considers their application in the ASIO context.

Promotes a culture of innovation across the Organisation and national intelligence community.

Promotes a culture of innovation across the Organisation and national intelligence community.

Demonstrates corporate consideration of issues by taking a broader Organisational view of decisions; is open-minded and values ideas from all parts of the Organisation.

Leads and drives change implementation, creating Organisational strategies aligned with government objectives and likely future requirements.

Leads and drives change implementation, creating Organisational strategies aligned with government objectives and likely future requirements.

Identifies critical information gaps; undertakes objective, systematic analysis: draws accurate conclusions based on evidence, recognising links between interconnected issues; weighs up options and considers innovative alternatives in identifying solutions.

Undertakes objective, critical analysis and distils the core issues. Presents logical arguments and draws accurate conclusions. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and creative alternatives.

Engages in constructive debate on Organisational issues, undertakes objective analysis, draws accurate conclusions, anticipates and seeks to minimise risks, explores possibilities and creative alternatives, demonstrates and contributes strong subject matter expertise.

Synthesises complex information and discerns the key implications for ASIO in the context of government agendas and priorities. Works effectively when all of the information is not available. Explores the options in full and makes sound decisions under pressure. Considers opportunities and anticipates risk. Applies lateral thinking and identifies innovative solutions.

Applies intellect and knowledge to weigh up information and identify critical factors and issues. Demonstrates effective judgement to weigh up options and develop realistic solutions. Anticipates risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.

Engages in high-level critical thinking to identify links and discern the critical issues. Identifies the implications for the Organisation and applies effective judgement to develop solutions. Anticipates long-term and strategic risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.

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Comparative view: Achieves Results

ASIO Employee Levels | Achieves ResultsAE1/2 AE3 AE4 AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Monitors task progress against performance expectations. Creates and maintains schedules. Alerts supervisor early when work is behind schedule and makes alternative arrangements.

Takes responsibility for managing work tasks, establishes task plans, monitors own progress against standards to meet agreed deadlines and deliver quality outcomes. Communicates task performance and outcomes to supervisor.

Takes responsibility for managing work tasks. Establishes task plans and simple project plans with measurable milestones to deliver objectives. Monitors own progress against plans to meet agreed deadlines and deliver quality outcomes. Communicates task performance and outcomes to supervisor.

Constructs project plans with clear and appropriate milestones and time frames. Monitors projects and task progress, identifying opportunities for improvement.

Plans for and analyses operational requirements to meet objectives, and converts information into actions and outcomes. Constructs project plans with clear and appropriate milestones and time frames. Monitors projects and task progress, identifying opportunities for improvement.

Manages own time and workload and makes effective use of own capabilities.

Understands individual and team capabilities and applies the full range of their skills and capabilities to meet performance expectations and standards. Regularly seeks feedback from supervisor to continually improve own performance.

Makes effective use of individual and team capabilities. Applies expertise and develops own capabilities to meet performance expectations and achieve performance standards.

Makes effective use of individual and team capabilities and negotiates responsibility for work outcomes.

Identifies and uses resources wisely, reviewing project performance, adjusting plans as required, applying team capabilities and negotiating responsibility for work outcomes.

Contributes own expertise to achieve outcomes for the business unit. Listens to the advice of those who have dealt with similar issues and circumstances.

Contributes own expertise to achieve outcomes for the business unit. Listens to the advice of those who have dealt with similar issues and circumstances.

Contributes own expertise to achieve outcomes for the business unit. Challenges self to step outside normal work approaches and try new ways.

Values specialist expertise and capitalises on the knowledge and skills of others within the Organisation. Contributes own expertise to achieve outcomes for the business unit.

Contributes own expertise and also consults internal subject matter specialists. Utilises best-practice knowledge and skills to improve team outcomes.

Sees tasks through to completion. Works within agreed priorities, and works independently on routine tasks and accepts more challenging tasks. Responds in a positive manner to change. Shares information with others. Is adaptable and flexible to accommodate the changing needs of the team.

Sees tasks through to completion. Works within agreed priorities. Responds in a positive, flexible and adaptable manner to change and reschedules and/or reorganises own work in consultation with supervisor if priorities change. Shares information and ensures others are kept informed of any relevant issues.

Sees tasks through to completion. Accepts and responds effectively to day-to-day work changes, shifting priorities, and ambiguity. Reschedules and reorganises own work to positively respond to changes in priorities and communicates outcomes to supervisor.

Sees projects through to completion meeting operational and Organisational deadlines. Responds in a positive and flexible manner to change and uncertainty. Identifies contingencies while responding to changing situations and encourages cooperation in coping with change.

Sees projects through to completion. Monitors project progress and adjusts plans as required. Ensures all relevant information or viewpoints are considered when making decisions or providing recommendations; negotiates to achieve consensus on the best course of action. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt to change.

Maintains accurate records and files. Seeks feedback from supervisor to gauge satisfaction and seeks assistance when required.

Commits to achieving quality outcomes. Seeks feedback from supervisor to gauge satisfaction and seeks assistance when required. Maintains accurate records and files.

Commits to achieving quality outcomes and adheres to documented procedures. Seeks feedback from supervisor to gauge satisfaction and seeks guidance when required.

Maintains a focus on achieving quality outcomes. Uses appropriate information management systems to ensure information is kept up to date and available to others. Seeks feedback from others to gauge satisfaction and seeks guidance when required.

Maintains a focus on achieving quality outcomes. Uses appropriate information management systems to ensure information is kept up to date and available to others. Seeks feedback from others to gauge satisfaction and seeks guidance when required.

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ASIO Executive Employee Levels | Achieves ResultsAEE1/SITEC/SIE(E)3 AEE2/SITEB/SIE(E)4 AEE3/SITEA/SIE(E)5 SESB1 SESB2 SESB3

Reviews and evaluates projects to ensure an understanding of the critical components of success. Establishes clear plans and time frames for project implementation and outlines specific activities.

Provides realistic assessment of task feasibility, establishes clear plans and time frames for project implementation.

Develops high-level plans and strategies that clearly define required outcomes.

Adopts a planned approach to the management of programs. Defines high-level objectives and supports translation into implementation strategies.

Oversees the implementation of multiple change initiatives with a focus on the desired outcomes. Defines high-level objectives and ensures translation into practical implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change.

Drives the change agenda, defines high-level objectives and ensures translation into practical implementation strategies.

Identifies and uses all resources available to ensure success and remains flexible and responsive to changes in requirements.

Builds teams with complementary skills and allocates resources in a manner that achieves results. Ensures the effective and efficient use of ASIO resources.

Ensures others clearly understand their role, its connection with the broader outcomes, and what is expected.

Builds effective teams with the range of capabilities and skills needed to get the best results and engages in succession planning. Deploys resources astutely and identifies optimum resourcing combinations.

Focuses on activities that support Organisational sustainability. Nurtures talent and engages in succession planning. Engages in flexible resource management and looks beyond the Organisation’s boundaries to achieve the optimum resourcing combination.

Focuses on activities that support Organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Seeks operational efficiency, streamlines and adapts processes. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Engages in flexible resource management and looks beyond the Organisation’s boundaries to achieve the optimum resourcing combination.

Engages with and empowers staff to complete tasks; provides feedback on outcomes. Contributes own expertise and capitalises on expert knowledge and skills of others.

Challenges self and the team to achieve high-quality results aligned with ASIO’s strategic agenda. Capitalises on the knowledge and skills within the Organisation as well as consulting externally as appropriate. Acknowledges and provides appropriate recognition of staff achievements.

Contributes subject matter expertise to the functional direction and is focused on imparting knowledge to others.

Integrates professional expertise into the Organisation to improve overall performance and delivery of functional outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

Integrates professional expertise into the Organisation to improve overall performance and delivery of Organisational outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

Integrates professional expertise into the Organisation to improve overall performance and delivery of Organisational outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

Sees projects through to completion. Monitors project progress and adjusts plans as required. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt.

Monitors progress and identifies risks that may impact outcomes. Develops strategies for removing significant impediments to achieving results and sharing information. Deals with uncertainty and delivers high-quality results.

Monitors progress and identifies risk that may impact on outcomes, adjust plans accordingly and checks with clients and stakeholders to evaluate results. Responds in a positive and flexible manner to change and uncertainty and is responsible for implementing change.

Establishes systems and processes to effectively monitor ASIO’s performance. Identifies and addresses significant risks to the achievement of Organisational outcomes. Drives an Organisational approach to improving access to information and knowledge across the national security community. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Creates a flexible environment that enables others to meet changing demands.

Secures stakeholder commitment to change and maintains open communication channels during the change process. Promotes and facilitates information accessibility and sharing across the national security community and international partners. Identifies and addresses significant risks to the achievement of national security outcomes. Recognises the constant nature of change and maintains flexibility.

Coordinates projects across multiple agencies. Recognises the constant nature of change and maintains flexibility. Secures stakeholder commitment to change and maintains open communication channels during the change process.

Commits to achieving quality outcomes and ensures that documentation and procedures are maintained and that lessons learned are recorded, communicated and acted on. Seeks feedback from stakeholders to gauge satisfaction.

Strives to achieve and encourages others to do the same. Commits to achieving quality directorate outcomes, ensures documentation and procedures are maintained, identifies critical success factors and instigates continuous improvement.

Driven to achieve outcomes; evaluates ongoing project performance, instigates continuous improvement, makes the connection with strategy.

Drives a culture of achievement. Ensures ideas and intended actions become reality and that planned projects result in expected outputs. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Reports achievements to key stakeholders; seeks feedback and engages them in developing improvements.

Advocates a culture of achievement and accountability, focusing on quality and the delivery of results across the Organisation. Seeks operational efficiency, streamlines and adapts of processes. Continually explores initiatives to improve effectiveness by harnessing technology and implementing continuous improvement activities. Focuses on developing the ASIO workforce to improve productivity and performance.

Champions a culture of achievement, and fosters a quality focus in the Organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success.

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Comparative view: Productive Working Relationships

ASIO Employee Levels | Supports Productive Working RelationshipsAE1/2 AE3 AE4 AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities. Responds under direction to changes in team and stakeholder needs and expectations.

Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities. Responds under direction to changes in team and stakeholder needs and expectations.

Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities and cooperates with colleagues from all areas of the Organisation. Responds effectively to team and stakeholder needs, expectations and changing requirements.

Builds and sustains positive relationships with team members, stakeholders and clients. Manages client expectations by clarifying expectations, deadlines and changing requirements, while keeping clients informed of progress. Develops good rapport with other agencies through regular and effective communication.

Builds and sustains positive relationships with team members, stakeholders and clients. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to client and stakeholder needs and expectations. Represents ASIO effectively both internally and externally.

Actively listens to colleagues and stakeholders. Shares information and contributes to team discussions. Works closely with team members to achieve results and operates as an effective team member.

Actively listens to colleagues and stakeholders. Shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member.

Works collaboratively; actively listens to colleagues and stakeholders. Shares information with other team members, seeks input from them and ensures others are kept informed of issues.

Works collaboratively; actively listens to colleagues and stakeholders. Shares knowledge with other areas of ASIO and the national security community. Operates as an effective team member; provides guidance, offers full support when required and assists new staff in adapting to the ASIO environment.

Works collaboratively; actively listens to colleagues and stakeholders. Consults and shares knowledge with other areas of ASIO and the national security community. Supports new starters through proactive mentoring.

Understands that others may have different views and expectations; tries to see things from those perspectives. Treats others with courtesy and respect; is polite and professional.

Appreciates, values and responds to different personal styles. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

Recognises the positive benefits that can be gained from diversity. Recognises the different working styles of individuals, and factors this into the management of tasks. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

Recognises the positive benefits that can be gained from diversity, and explores diverse views. Recognises the different working styles of individuals, and factors this into the management of people and tasks. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

Recognises the positive benefits that can be gained from diversity. Encourages the exploration of diverse views and harnesses the benefits of such views. Recognises the different working styles of individuals, and factors this into the management of people and tasks. Tries to see things from different perspectives. Contributes to an atmosphere where people are comfortable asking questions or admitting mistakes.

Demonstrates an awareness of the contributions made by others.

Involves others and recognises their contributions. Involves others and recognises their contributions. Offers appropriate, helpful and accurate advice and comment; provides constructive and regular feedback. Notes underperformance where appropriate.

Identifies learning opportunities. Understands and acts on feedback. Supports the contribution of others.

Identifies learning opportunities and acts on constructive feedback. Understands the roles of others in the team. Makes time for people, takes an interest in others’ work and offers support when needed.


Identifies learning opportunities for others and delegates tasks effectively. Provides constructive feedback to others. Makes time for people, takes an interest in others’ work and offers support when needed.

Identifies learning opportunities for others. Effectively delegates tasks, balancing team workload and agreeing on clear outcomes; identifies workload issues in the team or elsewhere and offers assistance or makes adjustments. Makes time for people and offers full support when required.

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ASIO Executive Employee Levels | Cultivates Productive Working RelationshipsAEE1/SITEC/SIE(E)3 AEE2/SITEB/SIE(E)4 AEE3/SITEA/SIE(E)5 SESB1 SESB2 SESB3

Builds and sustains relationships with a network of key people internally and externally. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to internal and external client needs. Recognises possible constraints of others when asking for assistance.

Identifies, builds and sustains long-term internal and external relationships, promotes ASIO objectives, recognises shared agendas, and works toward mutually beneficial outcomes. Anticipates and is responsive to internal and external client needs.

Builds and maintains strong internal and external networks and harnesses their skills and knowledge for use across ASIO. Recognises opportunities for enhanced networks when engaging with new or prospective partner Organisations.

Initiates and builds relationships with key players in government, the private sector, international partners and other agencies for the benefit of the national security community. Looks for shared agendas and uses these to bring people together. Shows a commitment to client service through own actions and those of the functional area.

Enhances and leverages external relationships that provide a rich intelligence network. Encourages stakeholders to work together and establishes cross-agency approaches to address issues. Shows a commitment to client service through own actions and those of the Organisation.

Builds and sustains relationships that provide a rich intelligence network. Establishes an effective working relationship with the Minister. Encourages stakeholders to work together, and establishes cross-agency approaches to address issues. Shows a commitment to client service through own actions and those of the Organisation.

Works collaboratively, involving people, encouraging them and recognising their contribution. Consults and shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member.

Brings people together and encourages input from key stakeholders. Finds opportunities to share information and ensures that others are kept informed of issues. Fosters teamwork and rewards cooperative and collaborative behaviour. Acknowledges the role others play in success.

Asks for, considers and reflects on the views and opinions of others. Finds opportunities to share information and ensure that others are kept informed of issues.

Facilitates cooperation within and between Organisations. Proactively seeks out key stakeholders and ensures regular dialogue with them; is an influential partner. Promotes the reciprocal sharing of information to build knowledge. Fosters teamwork and rewards cooperative and collaborative behaviour.

Consults broadly to obtain buy-in. Overcomes Organisational silos by facilitating cooperation between Organisations. Promotes information exchange by maintaining open communication channels. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.

Consults broadly to obtain buy-in and recognises when input is required. Communicates the importance of consultation with stakeholders to others. Overcomes Organisational silos by facilitating cooperation between Organisations. Engages the Minister’s office on key issues. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.

Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to enhance interactions. Recognises the different working styles of individuals and tries to see things from different perspectives. Takes into account the pressures and viewpoints of staff, managers and stakeholders.

Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Fosters an atmosphere where people are comfortable asking questions or admitting mistakes, creating a collaborative working environment that encourages regular open dialogue and flow of ideas. Utilises effective conflict resolution strategies.

Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Fosters an atmosphere where people are comfortable asking questions or admitting mistakes, creating a collaborative working environment that encourages regular open dialogue and flow of ideas. Utilises effective conflict resolution strategies.

Recognises the positive benefits that can be gained from diversity and capitalises on these for the benefit of the functional area. Harnesses understanding of differences to anticipate reactions and enhance interactions. Resolves conflict and manages the sensitivities involved.

Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the Organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives.

Communicates the value of harnessing diversity for the Organisation. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the Organisation. Recognises the different working styles of individuals, and anticipates reactions and tries to see things from different perspectives.

Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly.

Contributes and adds value to other work units or Organisations by sharing knowledge and presenting options.

Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Is aware when teams or individuals are operating under pressure and makes time to motivate and provide support. Provides regular, targeted feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages underperformance. Offers support in times of high pressure.

Supports staff to ensure effectiveness by providing effective coaching, identifying learning opportunities, and delegating tasks to develop employees. Makes time for people and offers full support when required.

Encourages and motivates people to engage in continuous learning. Supports the development of others by delegating responsibility for work. Makes time for people and offers full support when required.


Encourages and motivates people to engage in continuous learning, and supports development of others by delegating responsibility for work, empowering them to make decisions and manage risk appropriately. Makes time for people and offers full support when required.

Identifies and develops talent. Encourages and motivates people to engage in continuous learning and empowers them by delegating responsibility for work, decisions and risk. Makes time for people and offers full support when required.

Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Celebrates success and engages in activities to maintain morale.

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Comparative view: Personal Drive and Integrity

ASIO Employee Levels | Displays Personal Drive and IntegrityAE1/2 AE3 AE4 AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Understands and demonstrates behaviour in accordance with ASIO’s Values and Code of Conduct.

Understands and demonstrates behaviour in accordance with ASIO’s Values and Code of Conduct. Operates as an effective representative of the work area in internal forums.

Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the work area in internal forums.

Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates and presents professionally when representing ASIO.

Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates and presents professionally when representing ASIO.

Provides accurate advice on routine issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

Provides accurate advice on issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

Provides accurate advice on issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

Provides impartial and forthright advice and justifies own position when challenged. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

Provides impartial and forthright advice and challenges issues constructively. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

Gets on with the job and has pride in their work; approaches work with a positive attitude. Takes personal responsibility for accurate completion of work.

Applies energy and drive to achieving high-quality results. Takes personal responsibility for accurate completion of work.

Takes responsibility, shows initiative and commits energy and drive to meet objectives and progress work. Supports team members to get the job done.

Takes personal responsibility for producing accurate, timely and high-quality work. Shows initiative and does what is required. Recognises obstacles to getting the job done and discusses a way forward.

Takes personal responsibility for work outcomes and decisions. Shows initiative and does what is required. Recognises obstacles to getting the job done and recommends a way forward.

Works as directed to achieve work objectives, even in difficult circumstances. Remains positive and responds to pressure in a calm manner.

Focuses on achieving objectives even in difficult circumstances. Remains calm under pressure and responds well to setbacks.

Focuses on achieving objectives even in difficult circumstances. Remains calm under pressure and responds well to setbacks.

Persists with, and focuses on achieving, objectives even in difficult circumstances. Remains composed under pressure and responds well to setbacks.

Demonstrates perseverance in difficult situations and works to achieve objectives. Remains composed under pressure and responds well to setbacks.

Is open and receptive to feedback. Understands areas of strengths and works with supervisor to identify development needs. Is aware of the impact of own behaviour on others. Seeks self-development opportunities.

Seeks feedback from others. Communicates areas of strengths and works with supervisor to identify development needs. Reflects on own behaviour and recognises the impact on others. Seeks opportunities and additional responsibility in order to learn and grow.

Seeks feedback from others. Reflects and acknowledges areas of own performance that could be improved and seeks advice on how to improve. Reflects on own behaviour and recognises the impact on others. Seeks opportunities for personal and professional development.

Seeks feedback from others. Reflects and acknowledges areas of own performance that could be improved and seeks advice on how to improve. Reflects on own behaviour and recognises the impact on others. Is motivated to continually learn and improve. Looks for opportunities to extend knowledge, skills and experience.

Self-evaluates performance and seeks feedback from others. Communicates areas of strengths and acknowledges development needs. Reflects on own behaviour and recognises the impact on others. Shows commitment to learning and self-development. Recognises own limitations in understanding an issue and commits to learning more.

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ASIO Executive Employee Levels | Exemplifies Personal Drive and IntegrityAEE1/SITEC/SIE(E)3 AEE2/SITEB/SIE(E)4 AEE3/SITEA/SIE(E)5 SESB1 SESB2 SESB3

Adopts a principled approach and adheres to ASIO’s Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

Adopts a principled approach and adheres to ASIO’s Values and Code of Conduct. Ensures self and the team acts professionally and impartially at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

Adheres to and promotes ASIO’s Values and Code of Conduct and sets high professional standards for others to emulate. Operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

Adheres to and promotes ASIO’s Values and Code of Conduct and acts with the utmost integrity and professionalism. Encourages these standards in others and addresses behaviour that is inconsistent with these standards. Operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

Adheres to and promotes ASIO’s Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of Organisational processes and legal and public policy constraints. Represents the Organisation effectively in public and internal forums, and advocates ASIO’s strategic agenda.

Exemplifies and promotes ASIO’s Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of ASIO’s processes and legal, public and policy constraints. Represents ASIO effectively in public and internal and external forums and advocates ASIO’s strategic agenda.

Constructively challenges issues, discusses and recommends alternatives, engages with risk and shows personal courage. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

Challenges important issues constructively. Ensures advice given is accurate, impartial and actionable. Makes clear, timely decisions and takes responsibility for them. Stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

Challenges important issues constructively. Ensures advice given is accurate, impartial and actionable. Makes clear, timely decisions and takes responsibility for them. Stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

Provides impartial and forthright advice. Is prepared to make tough corporate decisions to achieve desired outcomes. Challenges and encourages debate on difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required.

Provides impartial and forthright advice. Acts with moral courage to make difficult Organisational decisions to achieve desired outcomes. Clearly voices own opinion and challenges difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required.

Acts as a role model for leadership courage by consistently raising critical and difficult issues. Provides impartial and forthright advice. Clearly voices own opinion and challenges difficult or controversial issues. Is prepared to make tough corporate decisions to achieve desired outcomes. Accepts accountability for mistakes made in the Organisation and ensures corrective action is taken. Seeks guidance and advice when required.

Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

Takes personal responsibility for meeting objectives and progressing work; especially task understanding, time frames, deadlines, priorities and stakeholder needs. Takes responsibility for outcomes; puts measures in place to ensure errors do not recur. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

Takes personal responsibility for meeting objectives and progressing work. Takes responsibility for outcomes; puts measures in place to ensure errors do not recur. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

Commits to achieving key outcomes for the Organisation. Demonstrates personal drive, focus and energy. Galvanises others to act. Acts decisively and initiates urgent action to overcome difficult problems.

Commits to achieving key outcomes for the Organisation. Demonstrates personal drive, focus and energy to enthuse others. Galvanises others to act. Initiates urgent action to resolve issues when required.

Acts decisively to ensure strategies are implemented and issues are addressed. Demonstrates personal drive, focus and energy. Galvanises others to act. Commits to getting the job done. Maintains control and initiates urgent action to resolve issues when required.

Persists and focuses on achieving objectives, even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Continues to move forward despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

Perseveres and focuses on achieving objectives, even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

Perseveres and focuses on achieving objectives, even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

Perseveres and focuses on achieving Organisational objectives, even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Displays a positive outlook and maintains momentum in difficult situations. Shares knowledge, experience and expertise with others. Reflects and acts on opportunities for the team to grow and develop.

Persists and focuses on achieving Organisational objectives, even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Overcomes obstacles and rapidly recovers from setbacks. Displays a positive outlook in difficult situations.

Perseveres and focuses on achieving Organisational objectives throughout periods of extreme pressure. Monitors own emotional reactions and responds to pressure in a controlled manner. Retains focus on the end goal and overcomes significant barriers and obstacles. Rapidly recovers from setbacks. Displays a positive outlook in difficult situations.

Self-evaluates performance and seeks feedback from others. Communicates and acts on strengths and development needs. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and accepts challenging new opportunities.

Critically analyses own performance and seeks feedback from others. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities.

Demonstrates high levels of self-awareness. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities.

Examines own performance and regularly seeks feedback from subordinates, managers and clients. Confidently promotes areas of strength, acknowledges development needs and proactively identifies related learning opportunities to extend skills and experience. Reflects on own behaviour and recognises the impact on others.

Demonstrates a high level of self-awareness and acknowledges areas of both strength and limitation. Confidently promotes areas of strength and proactively identifies learning opportunities to extend skills and experience. Reflects on the impact of own behaviour on others and is responsive in adjusting behaviour.

Demonstrates a high level of self-awareness and acts as a role model by openly communicating strengths and development needs. Uses self-insight to identify areas in which own capabilities complement those of other poeople. Is open to feedback and is responsive in adjusting behaviour. Strives for continual learning.

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Comparative view: Communicates with Influence

ASIO Employee Levels | Communicates with InfluenceAE1/2 AE3 AE4 AE5/IET/ITE1/SIE(E)1 AE6/IE/ITE2/SIE(E)2

Communicates messages clearly and concisely. Focuses on key points and uses appropriate language. Structures written and oral communication so it is easy to follow.

Confidently presents messages in a clear, concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity. Limits the use of jargon and abbreviations.

Confidently presents messages in a clear, concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity. Limits the use of jargon and abbreviations. Uses correct terminology, punctuation and grammar in written communication; adopts an appropriate level of formality depending on the audience.

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Translates verbal information into written communication without losing meaning or nuance.

Adapts communication style and approach to ensure they address the needs of different people or audiences. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

Seeks to understand the audience and tailors communication style and message accordingly. Liaises with and questions clients about their specific needs. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

Seeks to understand the audience and tailors communication style and message accordingly. Takes the time to understand other work areas in order to better clarify requirements for effective interaction. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

Seeks to understand the audience and tailors communication style and language to their level of knowledge, skill or experience. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

Seeks to understand the audience and tailors communication style and language to their level of knowledge, skill or experience. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Follows up if there are unresolved issues or unanswered questions.

Listens to and considers different ideas. Discusses issues without getting personal or aggressive. Contributes to discussions in team meetings. Listens, understands and asks clarifying questions when unsure.

Listens to and considers different ideas, and discusses issues credibly and thoughtfully. Anticipates the key concerns of the audience. Picks up on non-verbal cues when interacting with others and responds appropriately.

Listens to and considers different ideas, and discusses issues credibly and thoughtfully. Identifies other people’s expectations or concerns and acts on them.

Approaches negotiations with a clear understanding of key issues and desired outcomes. Considers different points of view; factors into own thinking and argument formation. Discusses issues credibly and thoughtfully. Identifies stakeholder expectations or concerns and acts on them.

Negotiates effectively, presenting a clear understanding of the desired outcomes. Focuses on getting information on the subject matter; educates themselves and others. Anticipates and identifies relevant stakeholder concerns and expectations and considers the implications. Presents persuasive counter-arguments.

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ASIO Executive Employee Levels | Communicates with InfluenceAEE1/SITEC/SIE(E)3 AEE2/SITEB/SIE(E)4 AEE3/SITEA/SIE(E)5 SESB1 SESB2 SESB3

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Communicates complex technical or specialist information in a way that can be understood by an audience unfamiliar with the subject matter.

Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Explains complex information by using language and examples that the audience will understand.

Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Joins the dots for others to ensure complete understanding by all involved.

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and uses appropriate, unambiguous language, and explains the implications and ensures the conclusion is clearly conveyed. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and states the facts. Structures message for brevity and presents message with precision and confidence, harnessing the most appropriate methods of communication. Creates meaning for the audience by using analogies and stories to illustrate key points.

Confidently presents messages in a clear and articulate manner. Focuses on key points for the audience and selects the most appropriate medium for conveying information. States the facts and uses straightforward language to aid transparency. Creates meaning for the audience by using analogies and stories to illustrate key points.

Seeks to understand the audience and tailors communication style and message accordingly. Identifies the tools or mechanisms best suited to communicate with stakeholders. Listens carefully to others and checks to ensure their views have been understood. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Constructs and delivers strong messages capable of influencing others’ views and opinions.

Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reaction and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Constructs and delivers strong messages capable of influencing others’ views and opinions.

Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Key advocate for ASIO, focusing on the way the message is promulgated throughout the Organisation.

Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Key advocate for ASIO, focusing on the way the message is promulgated throughout the Organisation.

Approaches negotiations with a strong grasp of the key issues, having prepared in advance. Negotiates persuasively, understanding the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and frames arguments accordingly. Strives to achieve an outcome that delivers benefits for both parties.

Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates reactions, challenges and the position of the other party and constructs convincing arguments based on evidence and sound judgement. Provides the rationale for a particular viewpoint and pre-empts counter-arguments. Encourages debate to ensure understanding of all issues and implications and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions.

Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates reactions, challenges and the position of the other party and constructs convincing arguments based on evidence and sound judgement. Provides the rationale for a particular viewpoint and pre-empts counter-arguments. Encourages debate to ensure understanding of all issues and implications and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions. Uses a strong knowledge of ASIO’s priorities and strategic agenda to craft compelling arguments for particular approaches.

Drives negotiation based on ASIO’s strategic agenda. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Encourages the support of relevant stakeholders. Focuses on the desired objectives and ensures negotiations remain on track. Acknowledges risks and possible disadvantages from alternative courses of action. Outlines the implications of new information or approaches and determines the implications for others when calling for any approach.

Persuasive negotiator for ASIO in relation to the mission, strategic agenda and strategic objectives. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders, engages their support for achieving desired objectives and ensures negotiations remain on track.

Persuasive negotiator for ASIO in relation to the mission, strategic agenda and strategic objectives. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders, engages their support for achieving desired objectives and ensures negotiations remain on track.

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Individual profile: AE1/2

Promotes a Security Culture

� Understands, applies and adheres to security standards and practice.

� Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation.

� Identifies and reports security issues and escalates as required.

� Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO, and seeks advice on managing personal security requirements.

Strategic Thinking

� Understands and supports ASIO’s vision, mission and strategic agenda. Recognises how own work contributes to the achievement of team goals. Seeks to understand the reasons for decisions and recommendations.

� Understands the work environment and contributes to the development of work plans and team goals. Demonstrates an awareness of issues that may impact on designated work tasks. Follows direction provided by supervisor and keeps supervisor informed on work progress.

� Thinks and plans ahead, prioritises own work based on team work plans, identifies barriers to completing work and suggests improvements to work tasks.

� Knows where to find information and asks questions to ensure better understanding of issues. Asks questions if unsure about Organisational direction and the implications for own work tasks.

� Researches information relevant to work tasks and responsibilities. Participates in discussions around issues and refers problems to supervisor. Recognises the need for improved work practices.

Achieves Results

� Monitors task progress against performance expectations. Creates and maintains schedules. Alerts supervisor early when work is behind schedule and makes alternative arrangements.

� Manages own time and workload and makes effective use of own capabilities.

� Contributes own expertise to achieve outcomes for the business unit. Listens to the advice of those who have dealt with similar issues and circumstances.

� Sees tasks through to completion. Works within agreed priorities, and works independently on routine tasks and accepts more challenging tasks. Responds in a positive manner to change. Shares information with others. Is adaptable and flexible to accommodate the changing needs of the team.

� Maintains accurate records and files. Seeks feedback from supervisor to gauge satisfaction and seeks assistance when required.

Productive Working Relationships

� Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities. Responds under direction to changes in team and stakeholder needs and expectations.

� Actively listens to colleagues and stakeholders. Shares information and contributes to team discussions. Works closely with team members to achieve results and operates as an effective team member.

� Understands that others may have different views and expectations; tries to see things from those perspectives. Treats others with courtesy and respect; is polite and professional.

� Identifies learning opportunities. Understands and acts on feedback. Supports the contribution of others.


� Understands and demonstrates behaviour in accordance with ASIO’s Values and Code of Conduct.

� Provides accurate advice on routine issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

� Gets on with the job and has pride in their work; approaches work with a positive attitude. Takes personal responsibility for accurate completion of work.

� Works as directed to achieve work objectives, even in difficult circumstances. Remains positive and responds to pressure in a calm manner.

� Is open and receptive to feedback. Understands areas of strengths and works with supervisor to identify development needs. Is aware of the impact of own behaviour on others. Seeks self-development opportunities.


� Communicates messages clearly and concisely. Focuses on key points and uses appropriate language. Structures written and oral communication so it is easy to follow.

� Adapts communication style and approach to ensure they address the needs of different people or audiences. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

� Listens to and considers different ideas. Discusses issues without getting personal or aggressive. Contributes to discussions in team meetings. Listens, understands and asks clarifying questions when unsure.

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Individual profile: AE3


� Understands, applies and adheres to security standards and practice.

� Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation.

� Identifies and reports security issues and escalates as required.

� Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO, and seeks advice on managing personal security requirements.

Strategic Thinking

� Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO’s priorities and team goals, and understands the underlying rationale for decisions.

� Understands the work environment and contributes to the development of work plans and team goals. Demonstrates an awareness of the implications of issues that may impact on own work objectives. Follows direction provided by supervisor and keeps supervisor and relevant team members informed on work progress.

� Alerts people to potential issues that might impact on achieving team objectives and suggests appropriate improvements to work tasks and business practices.

� Knows where to find relevant information and asks questions to ensure a full understanding of issues. Uses common sense to recognise the importance of available information.

� Researches and analyses information and makes recommendations based on evidence.

Achieves Results

� Takes responsibility for managing work tasks, establishes task plans, monitors own progress against standards to meet agreed deadlines and deliver quality outcomes. Communicates task performance and outcomes to supervisor.

� Understands individual and team capabilities and applies the full range of their skills and capabilities to meet performance expectations and standards. Regularly seeks feedback from supervisor to continually improve own performance.

� Contributes own expertise to achieve outcomes for the business unit. Listens to the advice of those who have dealt with similar issues and circumstances.

� Sees tasks through to completion. Works within agreed priorities. Responds in a positive, flexible and adaptable manner to change and reschedules and/or reorganises own work in consultation with supervisor if priorities change. Shares information and ensures others are kept informed of any relevant issues.

� Commits to achieving quality outcomes. Seeks feedback from supervisor to gauge satisfaction and seeks assistance when required. Maintains accurate records and files.


� Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities. Responds under direction to changes in team and stakeholder needs and expectations.

� Actively listens to colleagues and stakeholders. Shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member.

� Appreciates, values and responds to different personal styles. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

� Identifies learning opportunities and acts on constructive feedback. Understands the roles of others in the team. Makes time for people, takes an interest in others’ work and offers support when needed.


� Understands and demonstrates behaviour in accordance with ASIO’s Values and Code of Conduct. Operates as an effective representative of the work area in internal forums.

� Provides accurate advice on issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

� Applies energy and drive to achieving high-quality results. Takes personal responsibility for accurate completion of work.

� Focuses on achieving objectives even in difficult circumstances. Remains calm under pressure and responds well to setbacks.

� Seeks feedback from others. Communicates areas of strengths and works with supervisor to identify development needs. Reflects on own behaviour and recognises the impact on others. Seeks opportunities and additional responsibility in order to learn and grow.


� Confidently presents messages in a clear, concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity. Limits the use of jargon and abbreviations.

� Seeks to understand the audience and tailors communication style and message accordingly. Liaises with and questions clients about their specific needs. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

� Listens to and considers different ideas, and discusses issues credibly and thoughtfully. Anticipates the key concerns of the audience. Picks up on non-verbal cues when interacting with others and responds appropriately.

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Individual profile: AE4


� Understands, applies and adheres to security standards and practice. Applies relevant security measures to allow quick and confident responses that maintain security.

� Responds quickly and effectively to requirements by being flexible and adaptable while maintaining security awareness. Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation. Provides support to colleagues in meeting security responsibilities.

� Identifies emerging security issues, seeks advice, and notifies relevant stakeholders.

� Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Identifies risks or vulnerabilities that may impact on the ability to retain security protocols, and escalates for action.

Strategic Thinking

� Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO’s priorities, team goals and own tasks, and understands the underlying rationale for decisions.

� Understands the work environment and contributes to the development of plans, strategies and team goals. Demonstrates an awareness of the implications of issues that may impact on own work objectives. Follows direction provided by supervisor and is able to communicate that direction to others. Keeps supervisor and relevant team members informed on work progress.

� Thinks laterally and identifies and implements improved work practices to support strategic objectives.

� Draws on information from multiple sources and uses agreed guidelines to analyse what information is important and how it should be used.

� Contributes ideas to new approaches around workflow and process. Is accepting of new ideas and incorporates them into way of working. Recognises where a change to process or practice presents an opportunity for enhanced efficiency or effectiveness.

� Undertakes analysis and draws accurate conclusions and makes recommendations based on evidence.

Achieves Results

� Takes responsibility for managing work tasks. Establishes task plans and simple project plans with measurable milestones to deliver objectives. Monitors own progress against plans to meet agreed deadlines and deliver quality outcomes. Communicates task performance and outcomes to supervisor.

� Makes effective use of individual and team capabilities. Applies expertise and develops own capabilities to meet performance expectations and achieve performance standards.

� Contributes own expertise to achieve outcomes for the business unit. Challenges self to step outside normal work approaches and try new ways.

� Sees tasks through to completion. Accepts and responds effectively to day-to-day work changes, shifting priorities, and ambiguity. Reschedules and reorganises own work to positively respond to changes in priorities and communicates outcomes to supervisor.

� Commits to achieving quality outcomes and adheres to documented procedures. Seeks feedback from supervisor to gauge satisfaction and seeks guidance when required.


� Builds and sustains positive relationships with team members and stakeholders. Actively participates in teamwork and activities and cooperates with colleagues from all areas of the Organisation. Responds effectively to team and stakeholder needs, expectations and changing requirements.

� Works collaboratively; actively listens to colleagues and stakeholders. Shares information with other team members; seeks input from them and ensures others are kept informed of issues.

� Recognises the positive benefits that can be gained from diversity. Recognises the different working styles of individuals, and factors this into the management of tasks. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

� Demonstrates an awareness of the contributions made by others.

� Identifies learning opportunities and acts on constructive feedback. Understands the roles of others in the team. Makes time for people, takes an interest in others’ work and offers support when needed.


� Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the work area in internal forums.

� Provides accurate advice on issues. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

� Takes responsibility, shows initiative and commits energy and drive to meet objectives and progress work. Supports team members to get the job done.

� Focuses on achieving objectives even in difficult circumstances. Remains calm under pressure and responds well to setbacks.

� Seeks feedback from others. Reflects on and acknowledges areas of own performance that could be improved and seeks advice on how to improve. Reflects on own behaviour and recognises the impact on others. Seeks opportunities for personal and professional development.


� Confidently presents messages in a clear, concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity. Limits the use of jargon and abbreviations. Uses correct terminology, punctuation and grammar in written communication; adopts an appropriate level of formality depending on the audience.

� Seeks to understand the audience and tailors communication style and message accordingly. Takes the time to understand other work areas in order to better clarify requirements for effective interaction. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments.

� Listens to and considers different ideas, and discusses issues credibly and thoughtfully. Identifies other people’s expectations or concerns and acts on them.

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Individual profile: AE5/IET/ITE1/SIE(E)1


� Understands, applies and adheres to security standards and practice. Applies relevant security measures to allow quick and confident responses that maintain security.

� Responds quickly and effectively to requirements by being flexible and adaptable while maintaining security awareness. Recognises and seeks security advice and assistance when dealing with a new or unfamiliar situation. Provides support to colleagues in meeting security responsibilities.

� Identifies emerging security issues, seeks advice, and notifies relevant stakeholders.


Strategic Thinking

� Understands and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO’s priorities and operational tasks and communicates with others regarding the purpose of their work. Understands and communicates the reasons for decisions and recommendations to others.

� Understands the Organisational environment and contributes to the development of plans, strategies and team goals. Identifies the broader influences that may present challenges to the achievement of individual and team outcomes. Follows direction provided by supervisor and is able to communicate that direction to others. Keeps supervisor and relevant stakeholders informed on work progress.

� Thinks laterally, and identifies and implements improved work practices to support strategic objectives. Considers ASIO’s strategic agenda when making recommendations. Identifies opportunities for sharing knowledge, keeps self and others well informed on issues.

� Draws on information from diverse sources and uses experience to analyse what information is important and how it should be used.

� Questions existing processes, identifies problems and suggests potential improvements. Formulates well-considered solutions drawn from up-to-date industry knowledge applied to work context.

� Undertakes objective, systematic analysis and draws accurate conclusions. Identifies problems and works to resolve them.

Achieves Results

� Constructs project plans with clear and appropriate milestones and time frames. Monitors projects and task progress, identifying opportunities for improvement.

� Makes effective use of individual and team capabilities and negotiates responsibility for work outcomes.

� Values specialist expertise and capitalises on the knowledge and skills of others within the Organisation. Contributes own expertise to achieve outcomes for the business unit.

� Sees projects through to completion, meeting operational and Organisational deadlines. Responds in a positive and flexible manner to change and uncertainty. Identifies contingencies while responding to changing situations and encourages cooperation in coping with change.

� Maintains a focus on achieving quality outcomes. Uses appropriate information management systems to ensure information is kept up to date and available to others. Seeks feedback from others to gauge satisfaction and seeks guidance when required.


� Builds and sustains positive relationships with team members, stakeholders and clients. Manages client expectations by clarifying expectations, deadlines and changing requirements, while keeping clients informed of progress. Develops good rapport with other agencies through regular and effective communication.

� Works collaboratively; actively listens to colleagues and stakeholders. Shares knowledge with other areas of ASIO and the national security community. Operates as an effective team member; provides guidance, offers full support when required, and assists new staff in adapting to the ASIO environment.

� Recognises the positive benefits that can be gained from diversity, and explores diverse views. Recognises the different working styles of individuals, and factors this into the management of people and tasks. Tries to see things from different perspectives. Treats others with courtesy and respect; is polite and professional.

� Involves others and recognises their contributions.

� Identifies learning opportunities for others and delegates tasks effectively. Provides constructive feedback to others. Makes time for people, takes an interest in others’ work and offers support when needed.


� Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates and presents professionally when representing ASIO.

� Provides impartial and forthright advice and justifies own position when challenged. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

� Takes personal responsibility for producing accurate, timely and high-quality work. Shows initiative and does what is required. Recognises obstacles to getting the job done and discusses a way forward.

� Persists with, and focuses on achieving, objectives even in difficult circumstances. Remains composed under pressure and responds well to setbacks.

� Seeks feedback from others. Reflects on and acknowledges areas of own performance that could be improved and seeks advice on how to improve. Reflects on own behaviour and recognises the impact on others. Is motivated to continually learn and improve. Looks for opportunities to extend knowledge, skills and experience.


� Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

� Seeks to understand the audience and tailors communication style and language to their level of knowledge, skill or experience. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

� Approaches negotiations with a clear understanding of key issues and desired outcomes. Considers different points of view; factors into own thinking and argument formation. Discusses issues credibly and thoughtfully. Identifies stakeholder expectations or concerns and acts on them.

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Individual profile: AE6/IE/ITE2/SIE(E)2


� While applying security protocols, shares information critical to making an informed Organisational decision.

� Responds quickly and effectively to requirements applying sound security judgement, in the absence of line management or immediate direction, in routine and unexpected situations. Works to help others overcome any impediments to successfully managing security requirements.

� Identifies emerging security issues, seeks advice, and develops options to mitigate potential issues.


Strategic Thinking

� Understands, promotes and supports ASIO’s vision, mission and strategic agenda. Identifies the relationship between ASIO priorities and operational tasks. Clearly communicates goals and objectives to others. Understands, supports and communicates the reasons for decisions and recommendations.

� Scans the Organisational environment and monitors ASIO’s priorities. Initiates and develops team goals, strategies and work plans. Identifies broader factors, trends and influences that may impact on the team’s work objectives. Considers the ramifications of issues and longer-term impact to individual and team outcomes. Proactively participates in opportunities to provide input into the strategic direction of the team or Organisation as a whole.

� Thinks laterally and integrates considerations from across the Organisation and the national security community when reaching decisions and making recommendations.

� Gathers and investigates information from diverse sources and uses experience to analyse what information is important and how it should be used.

� Questions what is in place, explores new ideas and different viewpoints, and proposes improvements. Investigates and analyses a range of ideas and their application to ASIO.

� Undertakes objective, systematic analysis and draws accurate conclusions based on evidence. Recognises the links between interconnected issues. Identifies problems and works to resolve them. Promotes improved work practices.

Achieves Results

� Plans for and analyses operational requirements to meet objectives, and converts information into actions and outcomes. Constructs project plans with clear and appropriate milestones and time frames. Monitors projects and task progress, identifying opportunities for improvement.

� Identifies and uses resources wisely, reviewing project performance, adjusting plans as required, applying team capabilities and negotiating responsibility for work outcomes.

� Contributes own expertise and also consults internal subject matter specialists. Utilises best-practice knowledge and skills to improve team outcomes.

� Sees projects through to completion. Monitors project progress and adjusts plans as required. Ensures all relevant information or viewpoints are considered when making decisions or providing recommendations; negotiates to achieve consensus on the best course of action. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt to change.

� Maintains a focus on achieving quality outcomes. Uses appropriate information management systems to ensure information is kept up to date and available to others. Seeks feedback from others to gauge satisfaction and seeks guidance when required.


� Builds and sustains positive relationships with team members, stakeholders and clients. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to client and stakeholder needs and expectations. Represents ASIO effectively both internally and externally.

� Works collaboratively; actively listens to colleagues and stakeholders. Consults and shares knowledge with other areas of ASIO and the national security community. Supports new starters through proactive mentoring.

� Recognises the positive benefits that can be gained from diversity. Encourages the exploration of diverse views and harnesses the benefits of such views. Recognises the different working styles of individuals, and factors this into

the management of people and tasks. Tries to see things from different perspectives. Contributes to an atmosphere where people are comfortable asking questions or admitting mistakes.

� Involves others and recognises their contributions. Offers appropriate, helpful and accurate advice and comment; provides constructive and regular feedback. Notes underperformance where appropriate.

� Identifies learning opportunities for others and effectively delegates tasks, balancing team workload and agreeing on clear outcomes; identifies workload issues in the team or elsewhere and offers assistance or makes adjustments. Makes time for people and offers full support when required.


� Consistently behaves in a way that models ASIO’s Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates and presents professionally when representing ASIO.

� Provides impartial and forthright advice and challenges issues constructively. Acknowledges mistakes and learns from the experience, and seeks guidance and advice when required.

� Takes personal responsibility for work outcomes and decisions. Shows initiative and does what is required. Recognises obstacles to getting the job done and recommends a way forward.

� Demonstrates perseverance in difficult situations and works to achieve objectives. Remains composed under pressure and responds well to setbacks.

� Self-evaluates performance and seeks feedback from others. Communicates areas of strength and acknowledges development needs. Reflects on own behaviour and recognises the impact on others. Shows commitment to learning and self-development. Recognises own limitations in understanding an issue and commits to learning more.


� Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Translates verbal information into written communication without losing meaning or nuance.

� Seeks to understand the audience and tailors communication style and language to their level of knowledge, skill or experience. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Follows up if there are unresolved issues or unanswered questions.

� Negotiates effectively, presenting a clear understanding of the desired outcomes. Focuses on getting information on the subject matter; educates themselves and others. Anticipates and identifies relevant stakeholder concerns and expectations and considers the implications. Presents persuasive counter-arguments.

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Individual profile: AEE1/SITEC/SIE(E)3


� Has a well-developed understanding and awareness of the environment in which ASIO operates, and the purpose of security policies and procedures. Educates others on applying security protocols in the sharing of information and on how they operate in practical terms.

� Operates effectively in a changing security environment to make decisions that protect security and progress Organisational goals. Makes appropriate, effective, strategic and independent security decisions that may have a significant effect on others. Promotes and monitors the requirements for a secure working environment. Ensures staff have adequate knowledge and training to work effectively in a security context.

� Anticipates emerging security issues and takes appropriate action to manage associated risk.

� Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Ensures team members are fully equipped to deal with the pressures and personal constraints of working in a security environment. Identifies security vulnerabilities in people or processes and takes action to address them.

Strategic Thinking

� Understands ASIO’s objectives and aligns operational activities accordingly. Considers the ramifications of issues and longer-term impact of own work and work area.

� Provides direction to others regarding the purpose and importance of their work. Sets work tasks that align with the strategic objectives and communicates expected outcomes and time frames.

� Identifies future trends or issues and engages with the Organisation and national security community to formulate appropriate responses.

� Gathers and investigates information from a variety of sources, and explores new ideas and different viewpoints. Maintains an awareness of the strategic context, challenges existing approaches and practice, and makes strategic suggestions for improvement.

� Experiments with new approaches where appropriate and fosters a culture of innovation within the team and the broader Organisation. Sources information on best-practice approaches and considers their application in the ASIO context.

� Identifies critical information gaps; undertakes objective, systematic analysis: draws accurate conclusions based on evidence, recognising links between interconnected issues; weighs up options and considers innovative alternatives in identifying solutions.

Achieves Results

� Reviews and evaluates projects to ensure an understanding of the critical components of success. Establishes clear plans and time frames for project implementation and outlines specific activities.

� Identifies and uses all resources available to ensure success and remains flexible and responsive to changes in requirements.

� Engages with and empowers staff to complete tasks; provides feedback on outcomes. Contributes own expertise and capitalises on expert knowledge and skills of others.

� Sees projects through to completion. Monitors project progress and adjusts plans as required. Responds in a positive and flexible manner to change and uncertainty. Shares information with others and assists them to adapt.

� Commits to achieving quality outcomes and ensures that documentation and procedures are maintained and that lessons learned are recorded, communicated and acted on. Seeks feedback from stakeholders to gauge satisfaction.


� Builds and sustains relationships with a network of key people internally and externally. Proactively offers assistance for a mutually beneficial relationship. Anticipates and is responsive to internal and external client needs. Recognises possible constraints of others when asking for assistance.

� Works collaboratively; involving people, encouraging them and recognising their contribution. Consults and shares information and ensures others are kept informed of issues. Operates as an effective team member.

� Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to enhance interactions. Recognises the different working styles

of individuals and tries to see things from different perspectives. Takes into account the pressures and viewpoints of staff, managers and stakeholders.

� Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

� Supports staff to ensure effectiveness by providing effective coaching, identifying learning opportunities, and delegating tasks to develop employees. Makes time for people and offers full support when required.


� Adopts a principled approach and adheres to ASIO’s Values and Code of Conduct. Acts professionally and impartially at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

� Constructively challenges issues, discusses and recommends alternatives, engages with risk and shows personal courage. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

� Takes personal responsibility for meeting objectives and progressing work. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

� Persists and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Continues to move forward despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

� Self-evaluates performance and seeks feedback from others. Communicates and acts on strengths and development needs. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and accepts challenging new opportunities.


� Confidently presents messages in a clear, concise and articulate manner. Focuses on key points and uses appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Communicates complex technical or specialist information in a way that can be understood by an audience unfamiliar with the subject matter.

� Seeks to understand the audience and tailors communication style and message accordingly. Identifies the tools or mechanisms best suited to communicate with stakeholders. Listens carefully to others and checks to ensure their views have been understood. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

� Approaches negotiations with a strong grasp of the key issues, having prepared in advance. Negotiates persuasively, understanding the desired objectives and associated strengths and weaknesses. Anticipates the position of the other party, and frames arguments accordingly. Strives to achieve an outcome that delivers benefits for both parties.

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Individual profile: AEE2/SITEB/SIE(E)4






Strategic Thinking

� Understands ASIO’s objectives and the links between the business unit, Organisation, and whole of government agenda. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for work area.

� Communicates and engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes and time frames.

� Engages enthusiastically with the Organisation, national intelligence community and industry on a range of strategic issues.

� Maintains an awareness of the strategic context and looks for recent developments that may impact on own business area. Anticipates and seeks to minimise risks; explores possibilities and creative alternatives.

� Promotes a culture of innovation across the Organisation and national intelligence community.

� Undertakes objective, critical analysis and distils the core issues. Presents logical arguments and draws accurate conclusions. Breaks through problems and weighs up the options to identify solutions. Explores possibilities and creative alternatives.

Achieves Results

� Provides realistic assessment of task feasibility; establishes clear plans and time frames for project implementation.

� Builds teams with complementary skills and allocates resources in a manner that achieves results. Ensures the effective and efficient use of ASIO resources.

� Challenges self and the team to achieve high-quality results aligned with ASIO’s strategic agenda. Capitalises on the knowledge and skills within the Organisation as well as consulting externally as appropriate. Acknowledges and provides appropriate recognition of staff achievements.

� Monitors progress and identifies risks that may impact outcomes. Develops strategies for removing significant impediments to achieving results and sharing information. Deals with uncertainty and delivers high-quality results.

� Strives to achieve and encourages others to do the same. Commits to achieving quality directorate outcomes, ensures documentation and procedures are maintained, identifies critical success factors and instigates continuous improvement.


� Identifies, builds and sustains long-term internal and external relationships, promotes ASIO objectives, recognises shared agendas, and works toward mutually beneficial outcomes. Anticipates and is responsive to internal and external client needs.

� Brings people together and encourages input from key stakeholders. Finds opportunities to share information and ensures that others are kept informed of issues. Fosters teamwork and rewards cooperative and collaborative behaviour. Acknowledges the role others play in success.

� Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Fosters an atmosphere

where people are comfortable asking questions or admitting mistakes, creating a collaborative working environment that encourages regular open dialogue and flow of ideas. Utilises effective conflict resolution strategies.

� Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

� Encourages and motivates people to engage in continuous learning. Supports the development of others by delegating responsibility for work. Makes time for people and offers full support when required.


� Adopts a principled approach and adheres to ASIO’s Values and Code of Conduct. Ensures self and the team acts professionally and impartially at all times and operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

� Challenges important issues constructively. Ensures advice given is accurate, impartial and actionable. Makes clear, timely decisions and takes responsibility for them. Stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

� Takes personal responsibility for meeting objectives and progressing work; especially task understanding, time frames, deadlines, priorities and stakeholder needs. Takes

responsibility for outcomes; puts measures in place to ensure errors do not recur. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

� Perseveres and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

� Critically analyses own performance and seeks feedback from others. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities.


� Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Explains complex information by using language and examples that the audience will understand.

� Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger.

� Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates reactions, challenges and the position of the other party and constructs convincing arguments based on evidence and sound judgement. Provides the rationale for a particular viewpoint and pre-empts counter-arguments. Encourages debate to ensure understanding of all issues and implications and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions.

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Individual profile: AEE3/SITEA/SIE(E)5






Strategic Thinking

� Has a strong understanding and awareness of government drivers and the implications for ASIO. Considers the ramifications of a wide range of issues, anticipates priorities and develops long-term plans for work area.

� Communicates and engages others in the strategic direction of the work area, encourages their contribution and communicates expected outcomes and time frames.

� Engages enthusiastically with the Organisation, national intelligence community and industry on a range of strategic issues.

� Focuses strategically, looks beyond the Organisation’s current context and demonstrates over-the-horizon thinking. Constructively challenges Organisational norms and presents alternatives that accord with the desired culture.

� Promotes a culture of innovation across the Organisation and national intelligence community.

� Engages in constructive debate on Organisational issues, undertakes objective analysis, draws accurate conclusions, anticipates and seeks to minimise risks, explores possibilities and creative alternatives, demonstrates and contributes strong subject matter expertise.

Achieves Results

� Develops high-level plans and strategies that clearly define required outcomes.

� Ensures others clearly understand their role, its connection with the broader outcomes, and what is expected.

� Contributes subject matter expertise to the functional direction and is focused on imparting knowledge to others.

� Monitors progress and identifies risk that may impact on outcomes, adjusts plans accordingly and checks with clients and stakeholders to evaluate results. Responds in a positive and flexible manner to change and uncertainty and is responsible for implementing change.

� Driven to achieve outcomes; evaluates ongoing project performance, instigates continuous improvement, makes the connection with strategy.


� Builds and maintains strong internal and external networks and harnesses their skills and knowledge for use across ASIO. Recognises opportunities for enhanced networks when engaging with new or prospective partner Organisations.

� Asks for, considers and reflects on the views and opinions of others. Finds opportunities to share information and ensure that others are kept informed of issues.

� Recognises the positive benefits that can be gained from diversity and encourages the exploration of diverse views. Harnesses understanding of differences to anticipate reactions and enhance interactions. Fosters an atmosphere

where people are comfortable asking questions or admitting mistakes, creating a collaborative working environment that encourages regular open dialogue and flow of ideas. Utilises effective conflict-resolution strategies.

� Contributes and adds value to other work units or Organisations by sharing knowledge and presenting options.

� Encourages and motivates people to engage in continuous learning. Supports the development of others by delegating responsibility for work. Makes time for people and offers full support when required.


� Adheres to and promotes ASIO’s Values and Code of Conduct and sets high professional standards for others to emulate. Operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

� Challenges important issues constructively. Ensures advice given is accurate, impartial and actionable. Makes clear, timely decisions and takes responsibility for them. Stands by own position and supports others when required. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.

� Takes personal responsibility for meeting objectives and progressing work. Takes responsibility for outcomes; puts

measures in place to ensure errors do not recur. Shows initiative and proactively steps in and does what is required. Commits energy and drive to see that goals are achieved.

� Perseveres and focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a controlled manner. Maintains momentum and sustains effort despite criticism or setbacks. Shares knowledge, experience and expertise with the team.

� Demonstrates high levels of self-awareness. Confidently communicates strengths and acknowledges development needs. Acts on negative feedback to improve performance. Reflects on own behaviour and recognises the impact on others. Shows strong commitment to learning and self-development, and embraces challenging new opportunities.


� Confidently presents messages in a clear, concise and articulate manner. Translates information for others, focusing on key points and using appropriate, unambiguous language. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity. Joins the dots for others to ensure complete understanding by all involved.

� Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reactions and is prepared to respond. Considers different views and angles and gives them appropriate weight. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Constructs and delivers strong messages capable of influencing others’ views and opinions.

� Approaches negotiations with a strong grasp of the key issues, having prepared well in advance. Understands the desired objectives and associated strengths and weaknesses. Anticipates reactions, challenges and the position of the other party and constructs convincing arguments based on evidence and sound judgement. Provides the rationale for a particular viewpoint and pre-empts counter-arguments. Encourages debate to ensure understanding of all issues and implications and identifies common ground to facilitate agreement and acceptance of mutually beneficial solutions. Uses a strong knowledge of ASIO’s priorities and strategic agenda to craft compelling arguments for particular approaches.

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Individual profile: SESB1


� Sets an appropriate security risk posture through a strong understanding of the national security environment, protective security policy settings, and ASIO’s strategic objectives.

� Operates effectively in a changing security environment to make decisions that protect security and progress Organisational and intelligence community goals. Makes appropriate, effective, strategic and independent security decisions that may have a significant effect on national security outcomes.

� Identifies security situations that require escalation beyond ASIO. Recognises the gravity of some recommended security solutions and makes decisions balancing risk and objectives.

� Maintains awareness of security threats and concerns to the Organisation and themselves as a result of their employment with ASIO. Fosters a positive security culture that promotes staff valuing, protecting and using entity information and assets appropriately. Identifies security vulnerabilities in people or processes and takes action to address them.

Strategic Thinking

� Understands ASIO’s direction and role within government and society, including the whole of government agenda. Considers multiple perspectives when assessing the ramifications of issues. Develops plans that address both current and likely future requirements. Seeks to align functional unit with activities with strategic priorities.

� Develops the strategic direction for the functional unit and creates a shared sense of purpose by communicating how the elements of the strategy fit together and contribute to higher-level goals. Encourages others’ input and communicates required actions and expected outcomes.

� Scans the horizon and stimulates discussion about the future. Anticipates the shifting environment and responds to meet new challenges and mitigate risk. Leads the agenda in information sharing across the national security community.

� Draws on information and alternative viewpoints, and monitors information channels to understand new issues of importance to the government. Monitors change in the environment, seizes opportunities, and adjusts approach to respond to threats. Addresses critical information gaps and provides context for others.

� Demonstrates corporate consideration of issues by taking a broader Organisational view of decisions; is open-minded and values ideas from all parts of the Organisation.

� Synthesises complex information and discerns the key implications for ASIO in the context of government agendas and priorities. Works effectively when all of the information is not available. Explores the options in full and makes sound decisions under pressure. Considers opportunities and anticipates risk. Applies lateral thinking and identifies innovative solutions.

Achieves Results

� Adopts a planned approach to the management of programs. Defines high-level objectives and supports translation into implementation strategies.

� Builds effective teams with the range of capabilities and skills needed to get the best results and engages in succession planning. Deploys resources astutely and identifies optimum resourcing combinations.

� Integrates professional expertise into the Organisation to improve overall performance and delivery of functional outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

� Establishes systems and processes to effectively monitor ASIO’s performance. Identifies and addresses significant risks

to the achievement of Organisational outcomes. Drives an Organisational approach to improving access to information and knowledge across the national security community. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Creates a flexible environment that enables others to meet changing demands.

� Drives a culture of achievement. Ensures ideas and intended actions become reality and that planned projects result in expected outputs. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Reports achievements to key stakeholders; seeks feedback and engages them in developing improvements.


� Initiates and builds relationships with key players in government, the private sector, international partners and other agencies for the benefit of the national security community. Looks for shared agendas and uses these to bring people together. Shows a commitment to client service through own actions and those of the functional area.

� Facilitates cooperation within and between Organisations. Proactively seeks out key stakeholders and ensures regular dialogue with them; is an influential partner. Promotes the reciprocal sharing of information to build knowledge. Fosters teamwork and rewards cooperative and collaborative behaviour.

� Recognises the positive benefits that can be gained from diversity and capitalises on these for the benefit of the functional area. Harnesses understanding of differences to anticipate reactions and enhance interactions. Resolves conflict and manages the sensitivities involved.

� Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Is aware when teams or individuals are operating under pressure and makes time to motivate and provide support. Provides regular, targeted feedback in a manner that gains acceptance and achieves resolution. Deals with under-performance promptly.

� Encourages and motivates people to engage in continuous learning, supports development of others by delegating responsibility for work, empowering them to make decisions and manage risk appropriately. Makes time for people and offers full support when required.


� Adheres to and promotes ASIO’s Values and Code of Conduct and acts with the utmost integrity and professionalism. Encourages these standards in others and addresses behaviour that is inconsistent with these standards. Operates within the boundaries of Organisational processes and legal and public policy constraints. Operates as an effective representative of the Organisation in public and internal forums.

� Provides impartial and forthright advice. Acts and with moral courage to make difficult Organisational decisions to achieve desired outcomes. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required.

� Commits to achieving key outcomes for the Organisation. Demonstrates personal drive, focus and energy. Galvanises

others to act. Acts decisively and initiates urgent action to overcome difficult problems.

� Perseveres and focuses on achieving Organisational objectives, even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Displays a positive outlook and maintains momentum in difficult situations. Shares knowledge, experience and expertise with others. Reflects and acts on opportunities for the team to grow and develop.

� Examines own performance and regularly seeks feedback from subordinates, managers and clients. Confidently promotes areas of strength, acknowledges development needs and proactively identifies related learning opportunities to extend skills and experience. Reflects on own behaviour and recognises the impact on others.


� Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and uses appropriate, unambiguous language, and explains the implications and ensures the conclusion is clearly conveyed. Selects the most appropriate medium for conveying information and structures written and oral communication to ensure clarity.

� Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Anticipates reaction and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Constructs and delivers strong messages capable of influencing others’ views and opinions.

� Drives negotiation based on ASIO’s strategic agenda. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Encourages the support of relevant stakeholders. Focuses on the desired objectives and ensures negotiations remain on track. Acknowledges risks and possible disadvantages from alternative courses of action. Outlines the implications of new information or approaches and determines the implications for others when calling for any approach.

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Strategic Thinking

� Understands the Organisation’s role within society and considers multiple perspectives when assessing the ramifications of key issues on the Organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of government agenda. Considers emerging trends, identifies long-term opportunities and aligns Organisational operations with strategic priorities.

� Contributes to and champions ASIO’s vision, goals and strategic agenda and promotes a shared commitment to the strategic direction. Helps create Organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from Organisational strategies.

� Enhances ASIO’s role within Australian society and considers multiple perspectives when assessing the ramifications of key issues for ASIO and the national security community.

� Pursues a strategic Organisational alignment with government direction and an understanding of international implications and factors that may impact on ASIO. Positions the Organisation to seize opportunities and minimise threats. Recognises the opportunities offered through whole of government approaches and seeks to realise them. Uses knowledge of the Organisation to tailor approaches to different issues.

� Leads and drives change implementation, creating Organisational strategies aligned with government objectives and likely future requirements.

� Applies intellect and knowledge to weigh up information and identify critical factors and issues. Demonstrates effective judgement to weigh up options and develop realistic solutions. Anticipates risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.

Achieves Results

� Oversees the implementation of multiple change initiatives with a focus on the desired outcomes. Defines high-level objectives and ensures translation into practical implementation strategies. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility. Actively ensures stakeholders are kept informed during times of change.

� Focuses on activities that support Organisational sustainability. Nurtures talent and engages in succession planning. Engages in flexible resource management and looks beyond the Organisation’s boundaries to achieve the optimum resourcing combination.

� Integrates professional expertise into the Organisation to improve overall performance and delivery of Organisational outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

� Secures stakeholder commitment to change and maintains open communication channels during the change process. Promotes and facilitates information accessibility and sharing across the national security community and international partners. Identifies and addresses significant risks to the achievement of national security outcomes. Recognises the constant nature of change and maintains flexibility.

� Advocates a culture of achievement and accountability, focusing on quality and the delivery of results across the Organisation. Seeks operational efficiency; streamlines and adapts processes. Continually explores initiatives to improve effectiveness by harnessing technology and implementing continuous improvement activities. Focuses on developing the ASIO workforce to improve productivity and performance.


� Enhances and leverages external relationships that provide a rich intelligence network. Encourages stakeholders to work together and establishes cross-agency approaches to address issues. Shows a commitment to client service through own actions and those of the Organisation.

� Consults broadly to obtain buy-in. Overcomes Organisational silos by facilitating cooperation between Organisations. Promotes information exchange by maintaining open communication channels. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.

� Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the Organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives.

� Motivates staff and effectively manages staff performance by agreeing on clear performance standards. Offers support in times of high pressure. Celebrates success and engages in activities to maintain morale. Gives timely praise and recognition and delivers constructive, objective feedback in a manner that gains acceptance and achieves resolution. Deals with underperformance promptly.

� Identifies and develops talent. Encourages and motivates people to engage in continuous learning and empowers them by delegating responsibility for work, decisions and risk. Makes time for people and offers full support when required.

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� Adheres to and promotes ASIO’s Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of Organisational processes and legal and public policy constraints. Represents the Organisation effectively in public and internal forums, and advocates ASIO’s strategic agenda.

� Provides impartial and forthright advice. Acts with moral courage to make difficult Organisational decisions to achieve desired outcomes. Clearly voices own opinion and challenges difficult or controversial issues. Stands by own position and supports others when required. Takes responsibility for mistakes and learns from them. Seeks guidance and advice when required.

� Commits to achieving key outcomes for the Organisation. Demonstrates personal drive, focus and energy to enthuse others. Galvanises others to act. Initiates urgent action to resolve issues when required.

� Persists and focuses on achieving Organisational objectives, even in difficult circumstances. Monitors own emotional reactions and responds to pressure in a controlled manner. Overcomes obstacles and rapidly recovers from setbacks. Displays a positive outlook in difficult situations.

� Demonstrates a high level of self-awareness and acknowledges areas of both strength and limitation. Confidently promotes areas of strength and proactively identifies learning opportunities to extend skills and experience. Reflects on the impact of own behaviour on others and is responsive in adjusting behaviour.


� Confidently presents messages in a clear, concise and articulate manner. Focuses on key points for the audience and states the facts. Structures message for brevity and presents message with precision and confidence, harnessing the most appropriate methods of communication. Creates meaning for the audience by using analogies and stories to illustrate key points.

� Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Key advocate for ASIO, focusing on the way the message is promulgated throughout the Organisation.

� Persuasive negotiator for ASIO in relation to the mission, strategic agenda and strategic objectives. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders, engages their support for achieving desired objectives and ensures negotiations remain on track.

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Strategic Thinking

� Understands ASIO’s current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the organisation and community. Provides advice to government that reflects analysis of a broad range of issues and the whole of Government agenda. Considers emerging trends, identifies long-term opportunities and balances organisational requirements with desired whole of government outcomes.

� Champions ASIO’s vision and goals and unifies business units with the strategic direction. Helps create organisational strategies that are aligned with government objectives and likely future requirements. Encourages others’ input and communicates expected outcomes from organisational strategies.

� Advances ASIO’s current and potential future role within society. Considers multiple perspectives when assessing the ramifications of key issues and develops solutions with long-term viability for the organisation and community

� Draws on information and alternate viewpoints and monitors information channels to understand new issues of importance to the government. Monitors change in the environment. Positions the organisation to seize opportunities and minimise threats. Addresses any critical information gaps. Uses knowledge of the organisation to tailor approaches to different issues. Recognises the opportunities offered through whole of government approaches and seeks to realise them.

� Leads and drives change implementation, creating Organisational strategies aligned with government objectives and likely future requirements.

� Engages in high-level critical thinking to identify links and discern the critical issues. Identifies the implications for the organisation and applies effective judgement to develop solutions. Anticipates long-term and strategic risks, addresses them quickly and helps others to recognise them. Capitalises on innovative alternatives to resolve complex problems.

Achieves Results

� Drives the change agenda, defines high-level objectives and ensures translation into practical implementation strategies.

� Focuses on activities that support organisational sustainability. Nurtures talent and engages in succession planning. Facilitates information accessibility and sharing. Seeks operational efficiency, streamlines and adapts processes. Investigates ways to improve effectiveness by harnessing technology and implementing continuous improvement activities. Engages in flexible resource management and looks beyond the organisation’s boundaries to achieve the optimum resourcing combination.

� Integrates professional expertise into the organisation to improve overall performance and delivery of Organisational outcomes. Actively ensures relevant professional input from others is obtained and shares own experience.

� Coordinates projects across multiple agencies. Recognises the constant nature of change and maintains flexibility. Secures stakeholder commitment to change and maintains open communication channels during the change process.

� Champions a culture of achievement, and fosters a quality focus in the organisation. Ensures that ideas and intended actions become reality and that planned projects result in expected outputs. Enables the achievement of outcomes by identifying and removing potential barriers to success.


� Builds and sustains relationships that provide a rich intelligence network. Establishes an effective working relationship with the Minister. Encourages stakeholders to work together, and establishes cross- agency approaches to address issues. Shows a commitment to client service through own actions and those of the organisation.

� Consults broadly to obtain buy-in and recognises when input is required. Communicates the importance of consultation with stakeholders to others. Overcomes organisational silos by facilitating cooperation between organisations. Engages the Minister’s Office on key issues. Personally manifests strong interpersonal relations and rewards cooperative and collaborative behaviour. Anticipates and resolves conflict.

� Communicates the value of harnessing diversity for the organisation. Capitalises on the positive benefits that can be gained from diversity and harnesses different viewpoints. Uses understanding of differences to anticipate reactions and enhance the operation of the organisation. Recognises the different working styles of individuals, anticipates reactions and tries to see things from different perspectives.

� Sets clear performance standards and gives timely praise and recognition. Makes time for people and offers full support when required. Delivers constructive feedback and manages underperformance. Offers support in times of high pressure.

� Identifies and develops talent. Encourages and motivates people to engage in continuous learning, and empowers them by delegating responsibility for work. Celebrates success and engages in activities to maintain morale.


� Exemplifies and promotes ASIO’s Values and Code of Conduct and aligns business processes accordingly. Addresses breaches of protocol and probity. Operates professionally and within the boundaries of ASIO processes and legal, public and policy constraints. Represents ASIO effectively in public and internal and external forums and advocates ASIO’s strategic agenda.

� Acts as a role model for leadership courage by consistently raising critical and difficult issues. Provides impartial and forthright advice. Clearly voices own opinion and challenges difficult or controversial issues. Is prepared to make tough corporate decisions to achieve desired outcomes. Accepts accountability for mistakes made in the organisation and ensures corrective action is taken. Seeks guidance and advice when required.

� Acts decisively to ensure strategies are implemented and issues are addressed. Demonstrates personal drive, focus and energy. Galvanises others to act. Commits to getting the job done. Maintains control and initiates urgent action to resolve issues when required.

� Perseveres and focuses on achieving organisational objectives throughout periods of extreme pressure. Monitors own emotional reactions and responds to pressure in a controlled manner. Retains focus on the end goal and overcomes significant barriers and obstacles. Rapidly recovers from setbacks. Displays a positive outlook in difficult situations.

� Demonstrates a high level of self-awareness and acts as a role model by openly communicating strengths and development needs. Uses self-insight to identify areas in which own capabilities complement other people’s. Is open to feedback and is responsive in adjusting behaviour. Strives for continual learning.


� Confidently presents messages in a clear and articulate manner. Focuses on key points for the audience and selects the most appropriate medium for conveying information. States the facts and uses straightforward language to aid transparency. Creates meaning for the audience by using analogies and stories to illustrate key points.

� Seeks to understand the audience and reads their non-verbal cues. Adapts communication style and message to meet their needs. Listens carefully to others and ensures their views have been understood. Anticipates reactions and prepares a response to address the audience’s concerns. Checks own understanding of others’ comments and does not allow misunderstandings to linger. Key advocate for ASIO, focusing on the way the message is promulgated throughout the Organisation.

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� Persuasive negotiator for ASIO in relation to the mission, strategic agenda and strategic objectives. Approaches negotiations with a strong grasp of the key issues. Presents a convincing and balanced rationale. Focuses on the way in which the message is delivered, and uses techniques to illustrate the argument persuasively. Anticipates the position of the other party, and is aware of the extent of potential for compromise. Acknowledges and addresses disagreements to facilitate mutually beneficial solutions. Identifies key stakeholders, and engages their support for achieving desired objectives and ensures negotiations remain on track.

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Capability examples


Strategic Thinking

Reflection and development toolUse this tool to help you prepare for any upcoming roles you may be interested in. List examples against each capability as they relate to the position and level, ensuring you look closely at the job description supplied. Once complete, this document can assist you to prepare your selection criteria and—in conjunction with the Bite Sized Learning modules—to prepare for your interview.

Goal position

Key responsibilities of the role:

Attributes/skills required:

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Achieves Results


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Technical Skills

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asio.gov.au


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Documents

Core Capability Guide - ASIO