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D.7.5 Pressconferences andlocal activitiesreport M18

D.7.5 Press conferences and local activities report M18

Deliverable Title D.7.5 Press conferences and local activities report M18Deliverable Lead EDENRelated Work package WP 7 – DisseminationAuthor(s) Eva SubaContributor(s) Francesca di Concetto, Cornelia Popescu, Andris Melnudris,

Kalvis Ozolins, Thomas ArbouetReviewer(s)Dissemination level PUProject Number 2947304 Instrument CIP – ICT PSP – Pilot B Start date of Project 09/03/2012Duration 36 months Project coordinator IFEF | IPERIA

AbstractThis document contains reports of local dissemination and outreach activities for the pre-pilot period of the CARER+ project. Partners carrying out piloting actions prepared press and local dissemination action plans and carried them out in order to prepare the scene for the press conferences to take place after the pilots and in connection with policy visits. Full report on all press events will be provided at the end of the project.

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|| Versioning and contribution historyHistory Version

Date Modification reason Modified by

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|| Licence and copyright© CARER+ 2014, Some rights reserved.

This deliverable contains original unpublished work except where clearly indicated otherwise. Acknowledgement of previously published material and of the work of others has been made through appropriate citation, quotation or both.

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|| Executive summaryThis document contains the activities and evidences as well as impact figures of local

piloting partners’ efforts in reaching out to local stakeholders via media and press. The local action plans for this task have been created in the project’s online Dissemination Graph provided by EDEN including guidance for planning,g monitoring and reporting activities. Methodological support was was on the Dissemination Plan and included press guide.

Local partners’ efforts were supported early on by EDEN who provided the co-designed press releases for the major milestones of the projects. These press releases fromed the cornerstones of pre-pilot local dissemination and press activities for partners who adopted, localized and used these tools for their own purposes in order to promote CARER+ activities. Due to the various situations of care workers involved in the piloting in these countries, local communication strategies varies from carefully prepared personal stakeholder meetings supported by press materials, to use of social online media to reach out to press.

In this first period of activities, partners focused on preparing the scene and informing stakeholders and press. This period will be followed by press conferences and events related to pilots and policy visits, culminating in the international conferencea at the end of the project.

The Framework of activities summarizes the main communication vision of the press activities including goals and target groups, project outcomes addressed and the communication means used. This is followed y the detailed table of activities, evidences and impact figures arranged according to type of action and location. The impact of press results is detailed in this section as well. Press releases and localised press releases are followed by the impact report categorized according to the fours piloting countries.

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|| Framework of local activities

These activities completed in the first half of the project with regard to a) national press; b) local dissemination and outreach activities aim at reaching local and national target groups of the project to inform, raise awareness and involve social care stakeholders in project activities.

The local dissemination activities were orgamnised by piloting partners (P1-IPERIA, P5-IRS, P10-EOS, P11-LIKTA, P14-LSA) and focused mainly on the preparational period of local piloting. These activities includes distribution of printed materials in key places, participation in radio programmes, articles in local and national press, participation in local and national conferences and reaching out to local stakeholders via personal meetings and exchange of information.

Goals and target groups

The first 18 months of the local dissemination activities focused on information delivery and persuasion to participate in the programme:

for Target group 1 (Institutions, organisations and individuals who are directly involved in adult care – Care workers & Care givers) in this case partners informed them about the vision and the actual piloting activities of the project.

for Target group 2 (Local/ regional/ national/ international policy-makers -– Social Care GOs and NGOs) partners showed them new ways of approaching social care provision integrated with vocational further education: in this case the partners focused on what makes CARER+ different from other projects and why do the partners’ target group benefit from CARER+

for Target Group 3 (Certification/Accreditation Authorities, VET and cVET providers, Trainers, facilitatorsin) case the partners involved them in CARER+ Piloting activities (training for trainers,) to support change of perception in terms of vocational further education with blended learning and workplace learning approach.

Project outcomes communicated through local activities

Project identity

Carer+ Web portal

Competence Framework

Online learning environment +Set of learning resources

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Train the trainers programme

Training programme for care workers and caregivers

Dissemination tools used for local activitiesWebsite: project website & partners’ websites;

Organization of events: invitations, calls, training for trainers, piloting events; Face-to-face seminars: participations at international and national events;, Partner organisations’ own events, exhibitions

Online and print communication: direct stakeholder mailing, newsletters, target group-oriented flyers, postcards, Posting on Professional portals

PR activities: press releases, press conferences, content published in local media; Open day events related to recruiting stakeholders for project events, personal meetings with stakeholders

Social online media tools: social media communities, Facebook, Twitter, Vimeo, Youtube, Linkedin,

Synergies with other initiatives (projects, institutions, associations)

Press activitiesBased on the Press Guide provided in D7.2 Dissemination Plan, partners collaborated and prepared several press activities supported by coordinated press releases and local events in the first 18 months of the project. According to the CARER+ Press Guide, the "five W" rule - for press releases were followed in these cases, answering the basic questions: Who? What? Where? When? Why?. These included the basic information and the key elements with focus on:

1. Main goals and results:

2. Solutions/benefits

3. Concrete applications: how will it be deployed

4. What the benefits will be for the target group?

5. The added value of the event/product in terms of scientific/technological progress

3 co-designed press releases have been issues in the course of the project up to now, each of them adapted later to local needs. Newsletters were often trasnalted and circulated to press contacts as the project progressed, thus adopting stakeholder communication to press communication as well.

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Press conferences have been planned together with piloting activities thus scheduled according to local partner piloting activities:

Event Organiser Start End Place Theme Target GroupNumber of participants

Press conferences

IPERIA M18- M36 France

Local press 10

Press conferences

IRS M36 after the pilot Bologna Results of the pilot in Emilia-Romagna IT

Local newspapers - Local editions of national newspapers - Local TVs - National TV (regional branch) 10

Press conferences

EOS M18 after the pilotRomania-Timisoara Pilots results in

Romania Media and most of the stakeholdersmaximum 60 people

Press conference

LSA+LIKTA 6/17/2013 Riga

Pilot ''care workers + care receivers''

Media, relevant stakeholders

Press conferences

II To be confirmed upon acceptance of amendment

SpainTo be confirmed upon acceptance of amendment

MediaTo be confirmed upon acceptance of amendment

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Press releases have been distributed ever since the start of the project, generating local information flow and interest

Project announcement CARER+

EOS press release - first press release published at national level

Romanian Stakeholders (organisations and instititutions that are offering services  from the Western part of the country 12/15/2012

Partner organisation - the press release was published on their official website and Facebook page

Caritas Federation

Maltez reliefe service

Blythswood organisation

Public social services for elderly - Timisoara City Hall -;

Adam Muller Guttenbrunn House

Faculty of Social work - West University of Timisoara -

Harmonia House

Tihna House;

Permanent Care Centre Timisoara "Tutunaru Association" - ; a

Newspapers: most important newpapers from the Western Region of Romania: office@temesvarihirek.ro - Temesvar; renasterea@renasterea.ro - Renasterea Banateana; redactia@focusvest.ro - Ziua de Vest; timis@agerpres.ro - Agerpress ; redactie@tion.ro - Stiri Timis,

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online edition; redactie@opiniatimisoarei.ro - Opinia Timisoarei; agenda@mail.dnttm.ro - Agenda; redactia@debanat.ro - Banateanul; tion@informmedia.ro - Timis edition; timpolis@online.ro - Timpolis;

EOS press release - first press release published at national level

TV: stiri.timisoara@yahoo.com - TVR ; știri TVT (stiri@tvt89.ro) - TVT '89; teritorial.timisoara@tvr.ro; novaobservator@yahoo.com - NOVA TV; stiri@realitateatm.ro - REALITATEA TV; stiritimisoara@protv.ro - PRO TV; rtmstiri@yahoo.com - RTM Timisoara; adrian.cojocaru@digi24.ro - DIGI24

Radio: actualitati@radiotimisoara.ro; tecu@radiotimisoara.ro; office@westcityradio.ro;

Second Press Release posted by EOS

Call for interest to join new European project for developing ICT competences of care workers in Romania

EOS website and Facebook Page; Partners websites and Facebook page 22.12.2012

Press releases and announcements about piloting periodCarer+ training the Trainers

Article regarding the Train the Trainers programme - online websites of national partners, Facebook, Linkedin.   Regional stakeholders EOS 20.08.2013

Carer+ press release

Informations related to instalation of Smart objects to care recipients homes and delivery of training programme for care workers and care givers - press - newspapers, TV, radio, online tools

Regional and national stakeholders, partners in the project EOS 15.03.2014

Carer+ news during the pilot in Romania

Article regarding the running of the pilot in Romania; how the piloting process was received by the care worker/care givers and care recipients

Regional and national stakeholders, partners in the project EOS

06.01 - 30.11.2014

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Carer+ press release Article regarding the final results of piloting process All national stakeholders, policy makers persons EOS 15.12.2014

EOS - sending invitations regarding the development of piloting activities at national and regional level in Romania

Carer+ piloting activities in Romania

Sending invitations in order to identify more stakeholders and telecentres interested to participate in the piloting activities in Romania, besides those that have already joined the project

Regional and national stakeholders in Romania EOS

01.04 - 30.04.2013

Latvian LSA+LIKTA Press activities

Carer+ First Press release Information about project

To Relevant stakeholders, LIKTA member organisations, LSA partners LIKTA&LSA

03.2013-05.2013

Latvian Carer+ information

Press release on the pilot training To Relevant stakeholders, media LIKTA&LSA

07.2013-10.2013

French IPERIA/FEPEM Press activities

Carer+ Newsletter 2 (French version) Relevant stakeholders 43 persons FEPEM 07.2013

Carer+ Newsletter 3 (French version) Relevant stakeholders 43 persons FEPEM 01. 2014Pre-pilot launch / Bordeaux. France

Presentation of the Carer+ project and pre-pilot launch

French Ministry of Social Affairs and Health, press, careworkers FEPEM 18.3.2013

Facilitator's day IPERIA

Annual evaluation of the French careworkers'relays: Carer+ with special emphasis on the pilot Facilitators working in the relays IPERIA 4.7.2013

IRS Press activities

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Carer+ Newsletter Mailing IRS mailing list (approx 3,000 recipients) IRS March 2013Carer+ Newsletter Mailing IRS mailing list (approx 3,000 recipients) IRS July 2013Carer+ Newsletter Mailing IRS mailing list (approx 3,000 recipients) IRS January 2014

Media/Press contacts established by piloting partners

Media source Evidence Type Relattion to CARER+Reached conacts

Date of publication

EOS Foundation

http://www.eos.ro/; http://www.eos.ro/userfiles/files/Comunicat%20de%20presa%20Carer.pdf            http://www.facebook.com/pages/EOS-Romania/191763880886837

NGO - Online website and Facebook page

National partener for Carer+ project 300 12/5/2012

DIGI24 TV http://www.youtube.com/watch?v=Ku2emD9-C4c&feature=youtube_gdata

National TV - participation in an regional show

disssemination to TV channel 2000 12/17/2012

Daily newspaper

http://www.ziuadevest.ro/actualitate/35499-imbtranire-frumoas-asistat-de-calculator-pentru-seniorii-din-timioara.html Online journals media partnership 800 12/5/2012

Caritas Federation

http://www.federatia-caritas.ro/ https://www.facebook.com/FederatiaCaritas

NGO - Online portal and Facebook Page

regional partner organization 200 12/7/2012

Maltez reliefe service

http://www.facebook.com/samr.timisoara http://www.maltez.ro/branch-news-ro.php?id=28&news=372

NGO - Online portal and Facebook Page

regional partner organization 200 12/17/2012

Blythswood organisation

http://www.facebook.com/#!/pages/Blythswood-Banat/189854924363438?fref=ts

NGO - Online portal and Facebook Page

regional partner organization 150 17/12/2012

Daily newspaper

http://oradetimis.oradestiri.ro/persoanele-care-au-grija-de-varstnici-i%C8%99i-pot-perfec%C8%9Biona-competen%C8%9Bele-digitale/actualitate/2012/12/05/ Online newspaper

National partener for Carer+ project 100 5/12/2012

EOS website http://www.eos.rohttp://www.eos.ro/Noutate.aspid=125

NGO - Online website and Facebook page

National partener for Carer+ project

170 30/1/2013

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http://www.facebook.com/pages/EOS-Romania/191763880886837

                        Caritas Federation

http://www.federatia-caritas.ro/ NGO - Online portal regional partner organization

120 3/2/2013

Maltez reliefe service http://www.facebook.com/#!/samr.timisoara?fref=ts

NGO - Facebook Page regional partner organization

85 5/2/2013

Blythswood organisation

https://www.facebook.com/pages/Blythswood-Banat/189854924363438?fref=ts NGO - Facebook Page

regional partner organization

70 4/2/2013

Caritas Federation

http://www.federatia-caritas.ro/

NGO - Online portal

Newsletter 2 - Romanian translaed version 45 27/06/2013

Master Telecentre http://centrulmaster.ro/nou/?page_id=50 NGO - online website

Article regarding mentors training in Romania 43 16.08.2013

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Co-designed press releases

Co-designed press releases aimed at strengthening efforts of coordinated information delivery in different countries related to the core messages and activities of the project. The information provided was co-created related to the milestones of the project. Piloting partners used these releases to design, create and publish individual press releases tailored to local needs.

First press release

Building Bridges in Social Care: European Project CARER+ Launched to Support Care-workers to use ICT

1 October 2012, Paris/Brussels

An interdisciplinary and international team of 14 institutions launched the Carer+ project earlier this year for care-workers all around Europe. The project identifies and enhances ICT competences of care-workers who support elderly persons at home - anticipating a new and vital role for care workers. Introducing new, easy-to-use internet-based technology tools for elderly, in the next 2 years scientific research, a competence framework, curriculum and training tools in theory and practice, training for trainers and policy exchange visits as well as an open online learning space and community for care-workers will be put in place to realise the challenging aims of the project.

In today’s social care systems in most European countries, it is possible to receive the care needed at home, especially if one suffers from multiple chronic illnesses. Europe battles with an aging society and with the financial crisis holding a firm grip on European economy, it becomes increasingly crucial

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PRESS RELEASE

to take a close look on social care systems in place. For many elderly citizens the transition to a life in need of care is accompanied by lack of qualified caregivers, an absence of basic services such as transportation, no access to appropriate housing, and loneliness. Recent research has shown that a growing number of older people can be encouraged to use online services, and that modern ICTs and AAL (Ambient Assisted Living) technologies can radically change their lives. The key mediator between technology and ever-day life of elderly people are the domiciliary care-workers.

CARER+ is there to care for care-workers. It will create a unique a list of ICT knowledge and skill-based competences for domiciliary care workers with related certification process for digital competences of care-workers. Based on this framework and non-formal hard and soft skills, a special learning environment and resources will be put in place and disseminated. To make sure, the CARER+ framework works in real-life conditions, the project will pilot its framework and methodology in 5 countries with 500 care-workers. Following the lessons learned during the pilot phase, a complete set of guidelines will be developed to ensure transferability for all areas of the field. News and updates on project events and activities will be continuously shared on the web, on social online platforms and at events.

Details of on the project can be found at the project website: http://www.carerplusproject.eu/

This project is partially funded under the ICT Policy Support Programme (ICT PSP) as part of the Competitiveness and Innovation Framework Programme by the European Community

LOCAL ADAPTATIONS OF PRESS RELEASES

In Romanian

Dezvoltarea competențelor digitale ale lucrătorilor de îngrijire pentru îmbunătățirea calității vieții persoanelor vârstnice

Proiect susținut prin programul cadru pentru competitivitate și inovare – Programul de

sprijinire a politicii privind tehnologia informației și comunicațiilor (TIC).

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Construim noi oportunități în asistența socială: Proiectul Carer+ „Îmbătrânim frumos în comunitate și la domiciliu: dezvoltarea competențelor digitale ale lucrătorilor de îngrijire pentru a îmbunătăți calitatea vieții persoanelor vârstnice”.Proiectul European Carer+ a fost lansat pentru a sprijini lucrătorii de îngrijire la domiciliu să utilizeze Tehnologia Informațiilor și Comunicațiilor (TIC). 13 Decembrie 2012, Timișoara/România O echipă internațională interdisciplinară formată din 14 instituții, a lansat la începutul acestui an proiectul Carer+, proiect care este destinat lucrătorilor de îngrijire la domiciliu din întreaga Europă. Proiectul identifică și consolidează competențele TIC ale lucrătorilor de îngrijire care oferă sprijin la domiciliu pentru persoanele vârstnice, anticipând un rol nou și vital pentru munca de îngrijire la domiciliu. Pentru realizarea obiectivelor provocatoare ale proiectului vor fi introduse instrumente tehnologice noi și ușor de utilizat de către persoanele vârstnice - bazate pe utilizarea internetului, va fi dezvoltat: un cadru de competențe, un curriculum și instrumente de formare profesională care vizează atât partea teoretică cât și cea practică în ceea ce privește utilizarea noilor tehnologii, un curs de formare pentru formatori, precum și un spațiu deschis de învățare online dar și a unei comunități destinate lucrătorilor de îngrijire. De asemenea, vor fi realizate vizite de studiu ce au drept scop influențarea politicilor în domeniu și preluarea de bune practici între țările membre ale consorțiului. În sistemele de asistență socială existente în prezent în majoritatea țărilor Europene, este posibil ca persoanele vârstnice să primească îngrijirea necesară la domiciliu, în special cei care suferă de boli cronice multiple. Europa se luptă cu o societate care îmbătrânește și cu o criza financiară care deține un control ferm asupra economiei europene, devenind din ce in ce mai esențial să se acorde o atenție deosebită sistemelor publice de asistență socială. Pentru multe persoane vârstnice tranziția către o viață în care au nevoie de îngrijire asistată la domiciliu este însoțită de lipsa de personal calificat în domeniul îngrijirii, absența unor servicii de bază precum transportul, inexistența unui spațiu de locuit adecvat și singurătatea. Cercetările au arătat că un număr tot mai mare de persoane în vârstă pot fi încurajate să folosească servicii online, și că tehnologiile moderne și cele de autonomie asistată la domiciliu pot să le schimbe radical viața și pot avea un impact pozitiv asupra calității vieții, autonomiei și siguranței acestora. Mediatorul cheie între tehnologie și viața de zi cu zi a persoanelor vârstnice este lucrătorul de îngrijire la domiciliu. Proiectul Carer+ își dorește să sprijine lucrătorii de îngrijire la domiciliu. Se va crea o listă unică de cunoștințe și aptitudini în domeniul Tehnologiei Informației și Comunicațiilor ținând cont de competențele digitale necesare lucrătorilor de îngrijire la domiciliu precum și realizarea unui proces de recunoaștere a acestor competențe. În acest context, un mediu de învățare special și resurse noi vor fi puse în aplicare și diseminate. Pentru a verifica dacă acest concept funcționează în condiții reale, proiectul va pilota cadrul său de desfășurare și metodologia în 5 țări cu un număr de 250 de lucrători de îngrijire. Ca urmare a experienței dobândite în timpul fazei pilot, un set complet de linii directoare vor fi elaborate în vederea garantării transferabilității acestora în toate domeniile de îngrijire. Știri și noutăți cu privire la evenimentele și activitățile proiectului vor fi partajate în mod continuu pe web, pe platformele sociale online și la evenimente. Fundația EOS România (www.eos.ro) face parte din consorțiul Carer+, aducându-și contribuția în proiect în cadrul mai multor pachete de lucru, dar cu precădere în cel cu privire la metodologie și pilotarea activităților de training. Un număr de 50 de lucrători de îngrijire, cu precădere din zona de Vest a țării vor fi implicați la nivel național în activitățile de training și pilotare precum și beneficiarii acestora, persoane vârstnice peste 65+ de ani.

Proiectul se va derula cu sprijinul celor 3 organizații partenere din Regiunea de Vest: Serviciul de Ajutor Maltez Timișoara (http://www.maltez.ro), Federația Caritas (http://www.federatia-caritas.ro/) și Asociația de Caritate Blythswood Filiala Banat( http://www.blythswood.ro/ro). Cele trei organizații oferă servicii profesionale de îngrijire la domiciliu pentru persoanele vârstnice și vor sprijini partenerul național pe toată durata implementării acestui proiect realizând contactul cu îngrijitorii la domiciliu și în consecință cu persoanele vârstnice care beneficiază de serviciile oferite de acești actori locali și regionali. Toate detaliile necesare se regăsesc pe site-ul proiectului: http://www.carerplusproject.eu/

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Pentru mai multe informații cu privire la activitățile derulate în cadrul proiectului CARER+ la nivel național, vă rugăm contactați:Coordonator național:Cornelia PopescuFundația EOS RomâniaE-mail:cornelia.popescu@eos.ro Telefon: 0256.498.172

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In Italian

Ageing well in the community and at home: developing digital competences of care workers

to improve the quality of life of older people

Convenzione n. 297304

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1. Presentazione generale del progetto

Il progetto CARER+, della durata di 36 mesi, cofinanziato nell’ambito del Programma Quadro per la Competitività e l’Innovazione – Programma di Sostegno alle Politiche per le TIC, ha preso avvio il 1° aprile 2012 ed è sostenuto da un partenariato internazionale composto da 13 organizzazioni. L’obiettivo del progetto è lo sviluppo e la valorizzazione del ruolo delle lavoratrici di cura (“badanti”) attraverso la messa a disposizione di strumenti informatici innovativi per l’apprendimento.

Il punto di forza di CARER+ consiste nel suo centro di attenzione costituito dalla stimolazione di processi di apprendimento intergenerazionale: le persone anziane assistite dalle lavoratrici di cura, infatti, intervengono direttamente e significativamente nel processo formativo delle lavoratrici, beneficiando così anch’esse delle opportunità offerte dalle tecnologie digitali. Risultati attesi: migliore qualità del lavoro e maggiore soddisfazione delle lavoratrici di cura, migliore qualità di vita degli anziani assistiti grazie al superamento dell’isolamento attraverso il ricorso attivo a Internet, sistemi di social networking, apprendimento collaborativo. Strumenti come smartphone, tablet e altre tecnologie mobili saranno resi disponibili per la sperimentazione del progetto grazie al supporto finanziario del Programma.

Nell’ambito del progetto, l’IRS è responsabile dell’azione di sperimentazione del sistema in Italia.

2. La sperimentazione del sistema CARER+ in Italia

La sperimentazione del sistema di apprendimento generazionale progettato in CARER+ avrà avvio in aprile 2013 in Italia, Francia, Romania, Svezia e Lettonia e si svolgerà nel corso di 6 mesi, prolungabili per ulteriori 90 giorni su richiesta dei soggetti coinvolti.

2.1. Protagonisti della sperimentazioneI protagonisti della sperimentazione saranno 50 anziani assistiti a domicilio. Gli anziani effettueranno la sperimentazione in coppia con le persone che li assistono abitualmente nella loro abitazione (assistenti familiari o caregiver informali).Secondo le indicazioni del progetto, le coppie di soggetti da coinvolgere dovranno essere composte come segue: 40 coppie anziano/assistente familiare

10 coppie anziano/caregiver informale

2.2. Oggetto della sperimentazioneLa sperimentazione di CARER+ consterà di : un sondaggio relativo alle competenze informatiche/digitali delle 40 assistenti familiari

coinvolte nell’iniziativa;

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un programma formativo propedeutico per le 40 assistenti familiari, consistente in 40 ore di formazione in presenza e 160 ore di formazione a distanza fruibili attraverso attrezzature rese disponibili dall’IRS;

una serie di incontri formativi di capacity building per facilitatori (operatori, assistenti sociali) per introdurli all’uso degli strumenti e applicazioni oggetto della sperimentazione;

un programma di utilizzo sperimentale, da parte degli anziani coinvolti, di varie attrezzature digitali smart (collegate alla rete Internet) e applicazioni informatiche studiate per gli anziani (vd. punto 2.3). Il programma di sperimentazione sarà condiviso con l’assistente familiare preventivamente formata. L’IRS garantirà il supporto tecnico per l‘installazione delle attrezzature nelle abitazioni dei soggetti e l’assistenza tecnica, telefonica e in situ, da parte di un tecnico informatico.

2.3. Attrezzature Le attrezzature da testare durante la sperimentazione del programma saranno le seguenti:

1) Li1

Fig. 1. Li1Il Li1 è uno strumento di comunicazione progettato per offrire agli anziani e alle loro assistenti familiari o caregiver informali un insieme di servizi per migliorare la qualità di vita, migliorare l’efficacia dell’assistenza, prevenire e individuare eventuali rischi per la salute. Grazie a strumenti di connettività e comunicazione integrati, il Li1 combina diverse funzioni e servizi, fra i quali: relazioni sociali: chiamate telefoniche facilitate con RFID, ricezione di messaggi con

funzionalità “text to speech” integrata e segnalazione luminosa ogni qualvolta si riceve un nuovo messaggio.

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agenda: l’assistente familiare/caregiver inserisce i suoi impegni e l’assistito riceve una notifica sul Li1 con segnale luminoso che lo informa sulla reperibilità dell’assistente familiare/caregiver.

calendario assunzione medicinali: gestisce la tempistica reimpostata per la somministrazione di medicinali

informazione e intrattenimento: collegamento a canali radio e servizi informativi e di intrattenimento.

Fig. 2 Li1 installato.

2) WebnapperonIl Webnapperon è una piattaforma digitale per l’inclusione sociale degli anziani. Attraverso l’uso di tecnologie digitali permette il collegamento a social network, aiuta l’anziano a mantenere i contatti con la sua rete sociale personale (famiglia, amici) e ad accedere all’informazione in forma digitale. Il terminale Webnapperon, collegato a Internet, può operare attraverso un touchscreen o con un lettore RFID. Comprende anche una funzione text-to-speech per i non vedenti. Fra le funzioni del Webnapperon: Servizi informativi in orari predeterminati o a richiesta

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Servizi di socializzazione generici o personalizzati: foto, video, audio, voce, quotidiani locali in formato visuale adeguato o fruibili in vocalizzazione automatica

Ricezione di messaggi generici o personalizzati dall’assistente familiare/caregiver o dallo staff dell piattaforma remota.

Ricezione di messaggi pro memoria (menu dei pasti, appuntamenti col medico…)

Interazione a distanza con l’assistente familiare/caregiver

Fig. 3. Webnapperon installato

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3) App specifiche per anzianiApplicazioni per Apple iOS o Google Android che offrono numerosi servizi rivolti agli anziani: stimolazione cerebrale, misurazione di pressione, livelli di colesterolo e di zuccheri nel sangue, controllo del peso, ma anche chiamate telefoniche facilitate, invio di SMS o messaggi, videochiamate.

Le attrezzature sopra descritte saranno sperimentate da coppie composte da anziano + assistente familiare / caregiver informale secondo la seguente suddivisione:

Assistenti familiari/caregiver Anziani20 Tablet (assistenti familiari) 20 Li1 10 Nessuna attrezzatura (caregiver

informali)10 Li1

10 Tablet con webnapperon installato 10 Tablet con webnapperon installato10 Tablet con app installate 10 Tablet con app installate

2.4. Fasi della sperimentazione 0 Definizione e formalizzazione accordi per la realizzazione della sperimentazione1 Identificazione dei soggetti da coinvolgere nella sperimentazione:

50 anziani 40 assistenti familiari 10 caregiver informali

2 Ricerca sulle abilità informatiche delle assistenti familiari3 Acquisizione e predisposizione attrezzature (30 Li1 e 60 tablet)4 Formazione e capacity building dei facilitatori5 Formazione delle assistenti familiari6 Installazione delle attrezzature presso il domicilio degli anziani7 Breve seduta di formazione pratica per gli anziani sull’utilizzo delle attrezzature

(presso il loro domicilio)8 Avvio della sperimentazione9 Conclusione della sperimentazione e reso attrezzature

10 Somministrazione questionari di gradimento/valutazione11 Elaborazione report sperimentazione12 Restituzione

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Second Press release

Open Call for Interest for the Carer+ Stakeholders

1 November 2012, Paris/Brussels

The Carer+ project (http://www.carerplusproject.eu/) aims to identify new competences of care-workers to support older persons in the home - anticipating a new and vital role for care workers. To achieve this, the partners develop a set of learning paths and educational resources for mobile and work based learning that responds to major challenges to care-workers professionalization: isolation, access to technology, flexibility of study modes, lack of support and motivation, formal accreditation, recognition of prior experience, and scalability. To help achieve this, the Carer+ partnership is issuing a ‘call for interest’ to stakeholders and users in the field to participate in the evaluation processes of the project.

Stakeholders and users can join the project activities by:

Reviewing the outcomes at key milestones of the project Ensuring quality outputs

Keep the project objectives and outputs in-line with stakeholders needs and interests

Detect critical issues, potential risks and conflicts at early stage and keeping the governing bodies informed about them

The Carer+ partnership invites you to join in and get involved at different levels depending on your time and interest. We are calling on all stakeholders and users to get involved in evaluation and peer reviewing in a set of actions carried out through this project by:

Actively engaging in our activities through our European portal (discussions, online surveys etc...) to develop the needed knowledge to make Carer+ a successful and useful service for you and the sector...

By participating in Review and Validation workshops* on the themes of :

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Identification of digital competences of care workers

Curriculum and learning resources

Impact assessment and policy recommendations

*Full details of the kinds of activities implemented, together with logistical information (for example coverage of expenses and other costs) will be made available during the project life cycle.If you wish to join the Carer+ Users/Stakeholders Group, please forward your details : Institution -if applicable-, Sector, address, name, position and email address and indicate what level of commitment you are interested in (discussions; on-line surveys; validation activities) to:Véronique Maes: vmaes@skynet.be

Today, it is possible for almost everyone to receive the care they need at home, even if they suffer from multiple chronic illnesses. Yet we find that frail older people still move to assisted living facilities or nursing homes. For many, that transition is driven by a lack of qualified caregivers, an absence of basic services such as transportation, no access to appropriate housing, and loneliness. Recent research has shown that a large segment of the growing number of older people in Europe can be encouraged to use online services and those modern ICTs (Information and Communication Technologies) and AAL (Ambient Assisted Living) technologies can radically improve their quality of life by supporting ageing well in the community and at home. But a key factor that determines how well these ICT-based services work when integrated into older people’s lives is the level of available human resources in the domiciliary care working sector and the set of ICT competences they possess. Major differences exist amongst European countries with respect to the role of care workers and their ability to act as mediators or facilitators for the diffusion of ICT tools and services among older people. In most countries, there is little evidence of care-related ICT use among care workers, and only in a few countries is there evidence that care workers play a significant role in domiciliary long term care and are actively involved in ICT projects. The development and uptake of ICT services via support of the carer is still limited and to a large extent their value remains unrecognized by care workers.Carer+, co-financed by the European Union, aims to support the development of digital competences and digitally-supported professional skills for care workers, with a particular focus on applying these skills and competences to enhance the quality of care provided for care recipients. The primary target groups addressed are the relevant actors of social care sector. Our goal during the pilot project is to involve around 500 care workers and caregivers, their trainers within VET and Adult Education, older people, policy and decision makers, families, associations of care recipients and caregivers in five European Countries.The PartnershipIperia-- France http://www.institut-fepem.fr/ http://www.iperia.eu/Fédération des Particuliers Employeurs de France- France http://www.fepem.frTélécentres Europe- Belgium http://www.telecentre-europe.org/3s Unternehmensberatung GmbH- Austria http://www.3s.co.at/Istituto per la Ricerca Sociale-Italy http://www.irsonline.it/Università degli Studi di Macerata- Italy http://www.unimc.it/King’s College London Learning Institute- United Kingdom http://www.kcl.ac.uk/study/learningteaching/kli/index.aspxArcola Research Ltd.-United Kingdom http://www.arcola-research.co.uk/

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European Distance and E-Learning Network- United Kingdom-EDEN http://www.eden-online.org/Foundation EOS –Romania http://www.eosfoundation.org/Latvian Information and Communication Technology Association-LIKTA-Latvia http://www.likta.lv/EN/Pages/home.aspxUBIQUIET-France http://www.ubiquiet.com/Nationellt Kompetenscentrum Anhöriga- Sweden http://www.anhoriga.se/Latvijas Samariešu apvienības-LSA-Latvia http://www.samariesi.lv

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27

Latvian

Aicinājums interesentiem pieteikties projekta ‘’carer+’’ norisēs

Projekta ‘’carer+’’ (http://www.carerplusproject.eu) mērķis ir uzlabot senioru aktīvu novecošanos dzīvesvietā, apzinot kādas jaunas prasmes nepieciešamas aprūpētājiem saistībā ar informācijas un komunikācijas tehnoloģijām (IKT). IKT izmantošanai aprūpes darbā tiek paredzēta jauna un vitāli svarīga loma.Mērķa sasniegšanai projekta dalībnieki izstrādās mācību līdzekļu kopumu aprūpes dalībniekiem, kas saistīti ar aprūpes darba galvenajiem izaicinājumiem: izolāciju, tehnoloģiju neesamību aprūpes darbā, motivācijas mācīties trūkumu, akreditāciju u.c. Lai veiksmīgāk izpildītu šos uzdevumus, projekta dalībnieki aicina pievienoties ikvienu šajā jomā darbojošos.Interesentiem tiek piedāvāts iesaistīties sekojošās projekta aktivitātēs:

- Projekta rezultātu novērtēšana- Kvalitātes stiprināšana projekta gaitā (ieteikumi, kritiskais novērtējums)- Projekta mērķu un rezultātu uzturēšana saskaņoti ar iesaistīto pušu interesēm- Kritisko faktoru, potenciālo risku un konfliktu identificēšana projekta sākuma stadijā- Politiskie apsvērumi, ietekmes novērtējums- Iesaistīšanās diskusijās, tiešsaistes semināros, kuros īpaši aicinām Jūs izteikt

savu viedokli par:

- digitālo prasmju nepieciešamību aprūpētājiem

- mācību programmām un materiāliem

Projekta dalībnieki aicina Jūs pievienoties dažāda līmeņa aktivitātēs, atkarībā no Jūsu laika un interesēm.Pilnīgāka informācija par aktivitātēm būs pieejama tālākā projekta gaitā;Ja vēlaties pievienoties, lūgums nosūtīt kontaktinformāciju (organizācija, vārds, darbības joma, adrese, e-pasts) uz sekojošu e-pastu:

Véronique Maes: vmaes@skynet.beMūsdienās gandrīz ikviens var saņemt pakalpojumu ‘’aprūpe mājās’’. Tomēr liela daļa senioru vēl aizvien ir spiesti pamest savu dzīvesvietu un doties uz pansionātiem vai aprūpes centriem nepietiekoši labas aprūpes dēļ. Galvenās mūsdienu aprūpes problēmas saistās ar kvalificētu aprūpētāju trūkumu, transporta pakalpojumu pieejamības sarežģītību, nepiemērotu mājokli un vientulības sajūtu. Daudzi pētījumi ir pierādījuši, ka liela daļa no senioriem Eiropā var tikt iedrošināta lietot IKT, un, ka iespējams radikāli

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uzlabot dzīves kvalitāti un aktīvu laika pavadīšanu mājās, tanī pat laikā radot piederības sajūtu sabiedrībā. Eiropas valstīs pastāv būtiskas atšķirības par attieksmi pret IKT aprūpes darbā. Lielākā daļā Eiropas valstu pastāv nelieli pierādījumi, ka aprūpes darbā tiek izmantotas IKT, un tikai nedaudz ir pierādījumi, ka aprūpētāji ieņem nozīmīgu lomu IKT izmantošanā. Problēma ir tā, ka nav pamatojuma un vispārīga atzinuma par aprūpētāju lomu IKT izmantošanai aprūpes darbā. Projektu ‘’carer+’’ līdzfinansē Eiropas Savienība ar mērķi sniegt atbalstu digitālo prasmju attīstībai aprūpes sektorā. Primārā mērķu grupa ir darbinieki sociālās aprūpes nozarē. Projekta gaitā tiks iesaistīti 500 formālie, neformālie aprūpētāji, apmācītāji, aprūpes saņēmēji, politiķi, ģimenes locekļi un asociācijas piecās Eiropas valstīs.Projekta partneriIperia—France http://www.institut-fepem.fr/ http://www.iperia.eu/Fédération des Particuliers Employeurs de France- France

http://www.fepem.fr

Télécentres Europe- Belgium http://www.telecentre-europe.org/3s Unternehmensberatung GmbH- Austria

http://www.3s.co.at/

Istituto per la Ricerca Sociale-Italy http://www.irsonline.it/Università degli Studi di Macerata- Italy http://www.unimc.it/King’s College London Learning Institute- United Kingdom

http://www.kcl.ac.uk/study/learningteaching/kli/index.aspx

Arcola Research Ltd.-United Kingdom http://www.arcola-research.co.uk/European Distance and E-Learning Network- United Kingdom-EDEN

http://www.eden-online.org/

Foundation EOS –Romania http://www.eosfoundation.org/Latvian Information and Communication Technology Association-LIKTA-Latvia

http://www.likta.lv/EN/Pages/home.aspx

UBIQUIET-France http://www.ubiquiet.com/Nationellt Kompetenscentrum Anhöriga- Sweden

http://www.anhoriga.se/

Latvijas Samariešu apvienības-LSA-Latvia

http://www.samariesi.lv

Detalizētāka informācija atrodama projekta mājaslapā: http://www.carerplusproject.eu/

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Third Press Release

About CARER+The purpose of the CARER+ project is to link together and build on a range of activities around Europe aimed at significantly improving the lives of older people in their homes and local communities using new ICT (Information and Communication Technologies) and AAL (Ambient Assisted Living) technologies to improve the quality of their life. The project also promotes the key role of professional social carers now emerging, through the development of digital competencies. CARER+ Pilot Testing ProgrammePilot testing the new technologies and approaches is a key element of the project including the detailed assessment of the Li1 and Webnapperon devices - supported by Internet Tablets and other Smart Networked Objects - tested on 500 users selected from five countries: France, Italy, Latvia, Romania and Spain. In the pilot phase 200 carers will be involved in a training programme lasting 200 hours as part of a Continuous Professional Development Programme (CPD) and a further 50 informal care givers will participate via an Adult Learning Programme. At the same time, 250 care recipients will be equipped with Li1, Webnapperon or other Smart Networked Objects. The pilot phase starts in September 2013 with the 200 hours (4 months) training for the carers. The CARER+ e-learning platform provides learning materials for carers in each country supported by 5 mentors in every country. The training will be followed by a 6 months home care service provision period. In this phase, carers will develop their individual caring practices by using the applied ICT tools. The pilot process will be monitored, evaluated and researched continuously.Piloting Partners in CARER+The Pilot exercise will be implemented at 10 sites:

In France: Institut FEPEM de l’Emploi Familial (IFEF), with the support of Fédération des Particuliers Employeurs de France (FEPEM)

In Italy: Instituto per la Ricerca Sociale Scarl (IRS), Milano In Romania: Foundation EOS – Educating for an Open Society Romania,

Timisoara In Latvia: Latvijas Samariešu Apvienības (LSA) & Latvian Information and

Communication Technology Association (LIKTA), Riga In Spain: Iniciativas Innovadoras, Navarra

Other organisations, outside the consortium and potentially from other countries are welcome to join through an open call for piloting.

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Further information: http://www.carerplusproject.eu/

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In French

A propos de CARER+Le projet CARER+ a pour objectif d’identifier les compétences nécessaires pour maintenir les personnes âgées à domicile, par le développement notamment de parcours d’apprentissage et d’outils technologiques numériques permettant d’une part d’apporter une réponse à l’isolement des personnes âgées mais aussi des outils pour les accompagner dans leur perte d’autonomie, et d’autre part, de former les salariés facilitant l’accès de ces personnes âgées aux nouvelles technologiesA travers l’expérimentation proposée et par l’acquisition de compétences numériques dans un cadre de professionnalisation, les ADV vont pouvoir améliorer la qualité de leur métier en apportant une dimension d’accompagnement et de facilitation sociale par l’utilisation des TIC. Cela participe au renforcement de leur employabilité et de leur propre inclusion sociale.

Le programme d’essai pilote CARER+L’un des éléments clé du projet est d’expérimenter de nouvelles approches et technologies. Les partenaires pilotes examinent ainsi de manière détaillée le Li1 et le Webnapperon, mais aussi des tablettes tactiles et d’autres objets intelligents. 500 personnes sélectionnées dans 5 pays : la France, l’Italie, la Lettonie, la Roumanie et l’Espagne participent au pilote. 200 assistants de vie suivent un programme de formation de 200 heures dans le cadre de la formation professionnelle continue et 50 aidants familiaux participent via un programme d’apprentissage pour adultes. Dans le même temps, 250 personnes âgées, bénéficiaires de soins, sont équipées avec le Li1, le Webnapperon ainsi que d’autres objets numériques intelligents. La phase de pilotage débute en septembre 2013 avec 200 heures (4 mois) de formation pour les assistants de vie. La plateforme CARER+ d’apprentissage en ligne fournit des supports d’apprentissage pour les assistants de vie dans chaque pays. Dans chaque pays, cinq mentors, coordonnés par un « super-formateur », accompagnent les activités d’apprentissage. La formation est suivie de 6 mois d’expérimentation sur le terrain. Durant cette phase, les assistants de vie développent leur pratique professionnelle individuelle en faisant usage d’outils numériques. Le Consortium contrôle, évalue et étudie l’expérimentation pendant toute sa durée.Partenaires pilotes CARER+L’exercice de pilotage est mis en œuvre dans plus de 10 sites d’expérimentation, comprenant zones rurales et urbaines, répartis dans les cinq pays impliqués.

En France: Institut FEPEM de l’Emploi Familial (IFEF/IPERIA L’Institut), Alençon En Italie: Instituto per la Ricerca Sociale Scarl (IRS), Milan En Roumanie: Foundation EOS – Educating for an Open Society Romania,

Timisoara En Lettonie: Latvijas Samariešu Apvienības (LSA) & Latvian Information and

Communication Technology Association (LIKTA), Riga En Espagne: Iniciativas Innovadoras, Navarre

D’autre organisations, en dehors du Consortium et potentiellement basées dans d’autres pays sont invitées à nous rejoindre à travers un processus ouvert d’appel à candidature.

Pour plus d’informations: http://www.carerplusproject.eu/

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In Latvian

Par projektu CARER+

Projekta ‘’carer+’’ mērķis ir uzlabot senioru aktīvu novecošanos dzīvesvietā, apzinot kādas jaunas prasmes nepieciešamas aprūpētājiem saistībā ar digitālajām tehnoloģijām. Digitālo tehnoloģiju izmantošanai aprūpes darbā tiek paredzēta jauna un vitāli svarīga loma. Par pilotfāziPilotfāzes laikā veiktā iekārtu testēšana ir centrālais projekta notikums, kurā detalizēti tiks pētīta digitālo tehnoloģiju sasaiste ar aprūpes darbu. Kopumā projektā paredzēts izmantot trīs veida iekārtas- planšetdatorus, Li1 un Webnapperon. Pavisam pilotfāzē piedalās 500 dalībnieki no piecām dažādām Eiropas valstīm: Francijas, Itālijas, Latvijas, Rumānijas un Spānijas. Latvijā kopumā tiks iesaistīti 100 dalībnieku, no kuriem 40 būs Latvijas Samariešu apvienības mājas neatliekamā aprūpes dienesta darbinieku, 40 viņu klienti un 10 pāri neformālie aprūpes veicēji kopā ar aprūpes saņēmējiem. Aprūpētāji tiks iesaistīti 200 stundu garā profesionālās tālākizglītības programmā, kā arī 10 neformālie aprūpes sniedzēji tiks iesaistīti pieaugušo apmācības programmā. Pilotfāzes laikā Latvijas dalībnieki tiks aprīkoti ar planšetdatoriem un 3G interneta pieslēgumu. Apmācību nodrošināšanai projekta ietvaros tiks izveidota speciāla e-vide, kuru mentora pakļautībā esošie dalībnieki izmantos savu digitālo zināšanu pilnveidošanai. Dalībnieku apmācības sākas 2013. gada septembrī, un ilgst līdz 2014. gada jūlijam. Digitālo tehnoloģiju izmantošanas ietekme uz aprūpes darbu tiks nepārtraukti monitorēta un pētīta. Ņemot vērā pilotvalstu rezultātus, tiks izstrādātas vadlīnijas digitālo kompetenču ieviešanai aprūpes sektorā.Projekta CARER+ pilotvalstisKopumā pilotfāzes aktivitātes risināsies 10 reģionos, ietverot gan pilsētu gan lauku apvidus.

Francijā: FEPEM institūts sadarbībā ar de l’Emploi Familial (IFEF)

Itālijā: Institūts Ricerca Sociale Scarl (IRS)

Rumānijā: EOS fonds

Latvijā: Latvijas Samariešu apvienība (LSA) & Latvijas Informācijas un Komunikāciju tehnoloģiju asociāciju (LIKTA)

Spānijā: Iniciativas Innovadoras

Vairāk informācijas: http://www.carerplusproject.eu/

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In Italian

Presentazione generale del progetto

Il progetto CARER+ è sostenuto da un partenariato internazionale composto da 13 organizzazioni. L’obiettivo del progetto è lo sviluppo e la valorizzazione del ruolo delle lavoratrici di cura (“badanti”) attraverso la messa a disposizione di strumenti informatici innovativi per l’apprendimento. Il punto di forza di CARER+ consiste nel suo centro di attenzione costituito dalla stimolazione di processi di apprendimento intergenerazionale: le persone anziane assistite dalle lavoratrici di cura, infatti, intervengono direttamente e significativamente nel processo formativo delle lavoratrici, beneficiando così anch’esse delle opportunità offerte dalle tecnologie digitali. Risultati attesi: migliore qualità del lavoro e maggiore soddisfazione delle lavoratrici di cura, migliore qualità di vita degli anziani assistiti grazie al superamento dell’isolamento attraverso il ricorso attivo a Internet, sistemi di social networking, apprendimento collaborativo. Strumenti come smartphone, tablet e altre tecnologie mobili saranno resi disponibili per la sperimentazione del progetto grazie al supporto finanziario del Programma.

Nell’ambito del progetto, l’IRS è responsabile dell’azione di sperimentazione del sistema in Italia.

La sperimentazione del sistema CARER+ in Italia

La sperimentazione del sistema di apprendimento generazionale progettato in CARER+ avrà avvio in 2013 in Italia e si svolgerà nel corso di 6 mesi, prolungabili per ulteriori 90 giorni su richiesta delle persone coinvolti. I protagonisti della sperimentazione saranno 50 anziani assistiti a domicilio. Gli anziani effettueranno la sperimentazione in coppia con le persone che li assistono abitualmente nella loro abitazione (assistenti familiari o caregiver informali). La sperimentazione di CARER+ consterà di : un sondaggio relativo alle competenze informatiche/digitali delle 40 assistenti familiari

coinvolte nell’iniziativa;

un programma formativo propedeutico per le 40 assistenti familiari, consistente in 40 ore di formazione in presenza e 160 ore di formazione a distanza fruibili attraverso attrezzature rese disponibili dall’IRS;

una serie di incontri formativi di capacity building per facilitatori (operatori, assistenti sociali) per introdurli all’uso degli strumenti e applicazioni oggetto della sperimentazione;

un programma di utilizzo sperimentale, da parte degli anziani coinvolti, di varie attrezzature digitali smart (collegate alla rete Internet) e applicazioni informatiche studiate per gli anziani (vd. punto 2.3). Il programma di sperimentazione sarà condiviso con l’assistente familiare preventivamente formata. L’IRS garantirà il supporto tecnico per l‘installazione delle attrezzature nelle abitazioni dei soggetti e l’assistenza tecnica, telefonica e in situ, da parte di un tecnico informatico. Informazioni: website

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Press release: Open Call for Pilots

The CARER+ Consortium, coordinated by IPERIA (France), is inviting organisations to join an Open Pilot experience. It is an open possibility for home care service providers or other organisations dealing with home care workers or older people to take part in a piloting experience of using the CARER+ methodology and learning materials.

Organisations joining the pilot will receive access to the key outputs of the project including the competence framework, learning resources, and other tools of the Virtual Learning Environment. Pilot organisations will also receive methodological support from the Consortium and will be invited to present their experience at the CARER+ final conference.

A Handbook of Piloting Procedures is available to provide practical guidance to the piloting exercise that can be used by staff and organisations. The Handbook introduces the pilot in the context of the project, describes the original piloting scenarios, and presents in details: the range of activities, the administrative procedures and the required templates.

If your organisation is interested in joining the Open Pilot experience, please contact Thomas Arbouet (thomas.arbouet@iperia.eu) project coordinator at IPERIA or Margit Kinyik (kinyik.margit@gmail.com) at Telecentre-Europe. For more information about the CARER+ project, the implementing partners and the ongoing pilot experience, please visit our website (http://www.carerplus.eu) or follow us on Facebook (https://www.facebook.com/CarerPlusProject).

The CARER+ Team

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BACKGROUND INFORMATION

The projectCARER+ project was initiated in order to link together and improve those attempts that focus on the improving the ageing process of older people at home and in the community by using modern Information and Communication Technologies (ICT) to improve the quality of their life. Though, today it is possible for almost everyone to receive the care they need at home, even if they suffer from multiple chronic illnesses, yet we find that frail older people still move to assisted living facilities or nursing homes. For many older people, this transition is driven by a lack of qualified caregivers, an absence of basic services such as transportation, no access to appropriate housing and loneliness.

The CARER+ project is based on the extensive international collaboration of organisations from Europe which redound with their knowledge in social services, ICT technologies, adult education, evaluation, as well as with their professional networks and practical field experiences.

The implementation of ICT tools into home care services is a core principle of the information society and ageing strategies of the European Commission. CARER+ project is supported by the European Commission and is for the purpose of research and not for profit. The project team has identified common and specific digital competences of care workers and care recipients, and designed learning architecture and resources beforehand.

New skills and solutionsWe aim to help care workers by defining the new skills of the care worker - skills that can give care workers a new and vital role as a ‘Carer+’. Care workers have many challenges in their profession: little formal accreditation or recognition of prior experience, limited access to technology, lack of chances to continue studying, etc. All of these challenges need to be recognised and solutions found. What if care givers had a better idea of how to solve their challenges? What if, through the use of today’s technology, care workers had flexible options to continue their training, the possibility for their profession to be formally recognised, opportunities to connect with other care workers and more?Benefits for care workersCare workers in the CARER+ project will have free access to modern ICT tools; they can freely attend the training and they can apply and try their new skills their home care practice. The first part of the project -the so-called pilot phase- requires carers to participate in a training of partly face-to-face learning partly distance learning. This training will develop the care worker’s digital competencies and help establish new working practices. Care workers will then provide 6 months home care service to older people by using the device they received and give feedback on their experiences. Participation of care-workersThe participation in CARER+ project is completely free. Participants are not and cannot be charged by any fee. In top of their trainings, carers are requested to take part in research activities by answering questionnaires and participating in group interviews related to their experiences of the trainings.After the initial pilot phase carers will take part in the research phase. This will involve collecting information from carers by using individual or group interviews (focus groups) or filling out questionnaires. These research activities will help investigators of the project learn about the

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impacts and the effectiveness of the project and benefits that can possibly be provided to the care worker.

Competence-based blended learning for carersThe CARER+ training is based on a previous identification of digital competences and a scaffolding of the learning architecture and resources. The project partners have produced a Digital Competence Framework organised according to: 3 Competence Domains; 11 Competence Areas; 41 Competences and 2 Application Levels.The foundational area of competences includes the common digital competences, the day-to-day area of competences contains the specific competences of care recipients and the vocational area of competences gathers the specific competences of care workers. You may see the framework in a wiki published online here.Utilising the Digital Competence Framework, King’s College London and University of Macerata, Italy have designed and developed the learning pathways and related learning materials:

The pilotsThe project pilots implement and validate the learning architecture, pathways and resources produced. The piloting partners will carry out the training through specific ICT tools. The pilots will involve the two main publics of the project: care workers and care recipients. Organisations joining the open call will receive detailed information on the procedures and tools upon application. A Piloting Handbook was put in place for smooth support.

As part of the pilots, a blended (ICT supported learning mixed with face-to-face trainings) learning programme was developed. The programme comprises a total of five courses: two core compulsory courses that must studied one after the other; followed by three electives in areas of professionalization and the provision of social care interventions. The programme is designed to work in a blended setting with all activities supported by a virtual learning environment and an online, social network community. Each of the individual courses is approximately 35 hours in

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total and designed to run over a period of eight weeks with short, small group, weekly face-2-face sessions with a mentor. Assessment is via portfolio submission and multiple choice questionnaire completion.

The five courses cover the following areas:

Course 1: This course covers foundational digital competence and is designed to lead the participants from a novice or beginner state to one where they are confident in both the use of mobile Internet devices, basic applications, security, privacy and digital content.

Course 2 is the second core course and situates the care worker as a designer of care interventions to develop capability to build and test solutions to identified problems.

Course 3 focuses on the professional development activity of the participants to enhance their competences in the areas of planning, reporting, communicating and networking and professional profile building.

Course 4 focuses on promoting independent and assisted living. It is orientated towards designing and implementing social care interventions with ICT to support and promote independent living for care recipientsCourse 5 focuses on ensuring that participants will be able to design and implement ICT based interventions with care recipients.

The equipment The project identifies digital tablet as the more appropriate device to introduce new technology to seniors and care workers because of its easy use and its intuitive interface that people at every age can handle and especially older people suffering from disabilities. Besides as a light tool the tablet is adapted to frail people. Tablets equipped with a 3G connection also permit a wireless access to the Internet in every area developing a wireless broadband. Digital tablets are also a less intimidating tool than computers.

The applications available for tablets are numerous and are constantly expanding. They offer diverse services, which may be used to pursue CARER+ pilot’s objectives including social integration, life improvement of both participants and professionalization of care workers. Through the Internet applications thus provide access to services like e-mail accounts, social networks, learning platforms or communication tools (Skype, chats, forums…).

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The Virtual Learning EnvironmentThe design of the learning programme is sensitive to the learner journey to ensure a coherent path from participant entry, study progress through to the exit. These three elements have been scaffolded by:

• An entry profiling tool to baseline participant skills and knowledge and to assess their readiness to study and attitudes to ICT use;• Micro-certification delivered through a badging system that rewards skills acquisition and promotes positive learning behaviours and community activity in the VLE; • A specific course on professionalization that supports personal development planning and enhancement of the individual’s professional status and social capital.Finally, an important element of sustainability has been built in to the programme through a ‘train the trainers’ pathway that offers advanced participants an opportunity to become mentors for the programme.

The participants will learn in the framework of a Virtual Learning Environment (VLE) consisting of three tools: a social network, a learning platform and a competency wiki. The social network will integrate or give access to the learning platform and the competency wiki. In each piloting country participants shall access these tools developed in their national language.

To learn more on the details of the programme, please, contact:Ms Margit Kinyik, CARER+ Piloting, Telecentres Europe; E-mail: margit.kinyik@gmail.com

http://www.carerplus.euSubscribe to CARER+ News | Like us on Facebook | Follow us on Twitter

FEEDBACK ON OPEN CALL FOR PILOTS

The open call was published in the Fourth Newsletter and via a press release in 2014. Feedback on the call for open piloting is impressive. IPERIA has been contacted by 5 organisations showing interest in external partnering:

Chris Harris, McSense Help in Home, UK

Rita Ramos, University of the Philippines

James Casey, Hull Churches Home from Hospital, UK

Catalina Nicolin, PsyCenter Romania

Licia Boccaletti, Anziani non solo, Italy

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Local Reports on Press Activities ‘ Impact

RomaniaEOS – Educating for An Open Society is aiming to reach all the press activities that

initially were planned for the current reporting period. This occurred due to the fact that piloting activities were a little bit delayed given the exit from the project of UBIQUIET Company after they were declared bankrupt. Submission and approval of the new amendment took a while and at national level the partners had some concerns related to continuity and achievement of the project goals and outcomes. They expressed these concerns to national partner in Romania and good motivation had to be offered in order to convince them to continue to support the project.

In this situation, EOS considered pertinent to wait a period with the launching of the press conference and other important press activities (press releases, TV and radio appearances) until the piloting process started to be developed at his full capacity, and all national partners organizations and beneficiaries will be involved in the training activities and will take advantage of the activities developed within the Carer+ project.

But, EOS foundation posted online along this period, different articles and news related to the Carer+ project activities and of course things about piloting process. They were posted on the official organization website (www.eos.ro), Facebook page (EOS Romania) and also on the partner’s organizations websites. Links of these posts were saved in the Dissemination graph developed on WP7 – Dissemination.

All the newsletters appeared were translated and sent to all stakeholders listed in the Stakeholders analysis.

PRESS RESULTS OF PRE-PILOT LOCAL ACTIITIES

TV Interview 2013 (28 min VIDEO)

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RED CROSS CARERS JOINING TO THE CARER+ PILOT EXERCISE

The event took place in Lupeni, Hunedoara County in 18.02.201 and over 20 Red Cross volunteers/ future trainees of the CARER+ project attended it and received materials and information about piloting and had the opportunity to ask questions and receive detailed answers.

https://www.facebook.com/photo.php?fbid=629748027092383&set=a.484046588329195.1073741830.100001715752345&type=1&theater

www.eos.ro

Highlighted stakeholders participatingThe event was also attended by one of the national partner organization “Master business Centre” which coordinates the piloting activities in Deva region – Hunedoara County. They offered support to the national coordinator of the CARER+ project in organizing the event and also in offering the necessary information related to the pilots.

Representatives from the Red Cross management were also presented to the event and shared with the carers different experiences related to the use of the technology in the home care provision.

Input and Outcomes

Ever since the beginning of the Carer+ project, the Hunedoara Branch of the Romanian Red Cross has shown a great deal of interest towards the project’s activities, especially the training and the piloting phase.

Most of the staff of the Hunedoara County Red Cross Branch has information about tele-assistance and how it should be provided, but unfortunately, so far, they have lacked the technical infrastructure to provide it properly. The volunteers of the Hunedoara County Red Cross provide homecare services for the seniors and are interested in participating in the project, in order to improve their skills, know-how and to learn how to use the tele-assistance devices.

Problems regarding eligibility criteria were discussed in order to select the eligible candidates from the volunteers who expressed their interest to take part in the Piloting activities.

Also, during this event were presented and the online platforms especially Moodle and Community platform that will be used during the whole piloting process and how the learning architecture it looks. The participants had a lot of questions regarding the training materials and the way training will be delivered but also were interested in the equipment’s and technology used in the piloting process.

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Feedback about the new technologies as Internet tablets with NFC readers and tags was offered and the organizers explained to the carers which are the benefits brought by this new technologies in the elder’s life.

They were really cooperative and eager to start the training. The most important outcome of this event was the recruitment of a number of almost 20 formal carers that are already now involved in the piloting exercise.

Highlighted links of evidences

https://www.facebook.com/photo.php?fbid=629748027092383&set=a.484046588329195.1073741830.100001715752345&type=1&theater

https://www.facebook.com/crucearosie.scrrlupeni/media_set?set=a.629746983759154&type=1

http://www.eos.ro/ ; http://www.eos.ro/Noutate.asp?id=134

http://centrulmaster.ro/nou/?p=666

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France

IPERIA l’Institut press activities have not reached yet their full results. Considering the recent structuring of a Communication department within the association, relations with the press are not yet at their full capacity. Also, taking into account the bankruptcy of UBIQUIET and the postponing of the pilot, IPERIA considered it would be more coherent to wait for the pilot to start to go to the press with interesting stories. Nevertheless, the institute has been active and has, for example, produced a press release for the launch of the pilot. This PR has been disseminated by our partner in Poitiers, where the first training session took place, to the local press.

Also, IPERIA’s participation to the Silver Economy Expo in December 2013 resulted in an article in the newsletter1 disseminated by the organisers of the conference to 3000 persons. Following the publication of this newsletter and IPERIA’s participation to different conferences and workshops (careNET project final conference, DISCOVER project workshop), the association has been contacted by several press organs in preparation for a full case for Cnikel2 or for articles for Actualités sociales hebdomadaires3 or the Parliament Magazine4

among others.

PRESS RESULTS OF PRE-PILOT LOCAL ACTIITIES

Poster of Pre-Pilot Launch in France

1 http://form.dolist.net/o/?s=127D-35448-204F-c3a4dfd5-167 2 http://www.Cnikel.com 3 http://www.ash.tm.fr/ 4 https://www.theparliamentmagazine.eu/

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Latvia

LSA and LIKTA collaborate and share the task for press and communication efforts in Latvia. Before the piloting activities, the Latvian partners focused on reaching out to the press via press releases and involving stakeholders. The organisation involved local NGOs in order to reach a higher number of press contacts and uses mainly electronic formats and direct mailing tools focusing on social online media on the pre-pilot period.

PRESS RESULTS OF PRE-PILOT LOCAL ACTIVITIES

Information as press release about project activities Related Publication:

http://www.samariesi.lv/lv/item/415-socialie-aprupetaji-sak-apgut-plansetdarorus

https://twitter.com/samariesi_lv

http://www.ir.lv/

https://www.facebook.com/samariesi

http://www.draugiem.lv/www.samariesi.lv/#/www.samariesi.lv/news/socialie-aprupetaji-apgust-plansetdatorprasmes/

Stakeholders targeted:

− Local/national Press

Twitter Followers: 218Local social networking site hits: 46

Topic: Care givers received the Tablet PC’s and acquire knowledge’s

Related outcome:

Learning ICT skills

Information distributed on national media website (www.ir.lv )

Feedback: Got 147 hits on webstatictics

Collaborative actions

LSA and LIKTA prepared the content

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46

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Related Publication: http://carerplus.eu/lv/projekts-carer/zinas 28.04.2014, Kalvis Ozolins

Have no information

Stakeholders targeted:− Local/national/international Press

Topic: Care givers received the Tablet PC’s and acquire knowledge’s

Related outcome: Learning ICT skills

Content Information as press release about project activities.

Collaborative actions LSA and LIKTA was prepared the content

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Related Publication:

http://www.leta.lv/search/find/?patern=planšetdatori&mode=nonozare,stem&item=8B44E564-B8F6-49B0-8759-00FC04A76107 28.04.2014, Baiba Pare

Stakeholders targeted: − ICT Developer Organisations

Type of Activity: Press release

Topic: Care givers received the Tablet PC’s and acquire knowledge’s

Related outcome: Learning ICT skills

Actions: Information in local social media about project activities

Feedback: Got 2656 hits on webstatictics

Collaborative actions

Together with project partners LIKTA was prepared the quote

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ItalyIRS concentrated on direct stakeholder communication in the pre-pilot period and organised meetings with local stakeholders to present the project due to the delicate situation of most care workers involved in the project with migrant background and difficult validation scheme.

MEETING WITH FONDAZIONE ASPHI (WWW.ASPHI.IT) HELD IN BOLOGNA ON 6TH FEBRUARY, 2013.

The event was a face-to-face meeting to present the CARER+ project and the technologies to be used in the pilot and draft a first action plan for joint work on piloting.

Highlighted stakeholders participating

Fondazione ASPHI: Gianluca Borghi (chairman), Nicola GENCARELLI (IT expert), Cristina MANFREDINI (project manager, http://www.asphi.it/ASPHIarticoli/2013-1/Articolo%2001-2013.htm).

Input and Outcomes

The meeting started with a presentation of the CARER+ project with special reference to the pilot to be held in Emilia-Romagna and a description of the technologies to be used (Li1, Webnapperon). The CARER+ partners were described and the project website was also visited. The objective of the meeting was to involve ASPHI in the pilot considering the experience of ASPHI in dealing with ICT and mobile technologies for the elderly.

A factsheet on the pilot was prepared describing the tools, target groups and tentative timing of the pilot.

The project raised great interest and the meeting outcome was a confirmation by ASPHI of their willingness to participate in the pilot and identify and select the pairs of testers to be involved.

MEETING WITH MUNICIPALITY OF LANGHIRANO HELD IN LANGHIRANO ON 4TH SEPTEMBER, 2013.

5 people attending, 1 from IRS and 4 from the Municipality of Langhirano – Social and Welfare Services: 1 care worker 1 officer in charge of care planning 2 officers in charge of assistance to the elderly.

The event was a face-to-face meeting to present the CARER+ project and the technologies to be used in the pilot and draft a first action plan for joint work on piloting.

Highlighted stakeholders participating

• Debora Tanzi, Officer in charge of care planning

• Lucia Rossi, officer in charge of assistance to the elderly

• Gabriella Anghinetti, officer in charge of assistance to the elderly

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• Rosetta Mattioli, care worker

Input and Outcomes

The meeting started with a presentation of the CARER+ project with special reference to the pilot to be held in Emilia-Romagna and a description of the technologies to be used. The CARER+ partners were described and the project website was visited. The objective of the meeting was to involve the Municipality of Langhirano in the pilot possibly jointly with the local public company for welfare services.

A factsheet on the pilot was delivered to the participants describing the tools, target groups and an updated tentative timing of the pilot.

The project raised great interest and the meeting outcome was a confirmation by the Municipality of Langhirano to participate in the pilot and identify and select a small number (max 5 ) of pairs of testers to be involved.

MEETING WITH EMILIA-ROMAGNA REGIONAL ADMINISTRATION HELD IN BOLOGNA ON 12TH MARCH, 2014.

3 people attending, 2 from IRS and 1 from the Emilia-Romagna regional administration - Social Welfare and Dependency Aid Services: Regional Functionary for Social Welfare Services

The event was a face-to-face meeting to plan the future activities concerning the pilot with special reference to the possible identification of new pilot sites and facilitators in addition to those already identified.

Input and Outcomes

The meeting aimed at updating the regional stakeholder on the progress of CARER+ within a wider design of the Regional Social Welfare Services for providing innovative training opportunities to support home care workers’ professionalism. The objective of the meeting was to explore the possibility of broadening the piloting area by adding other pilot sites in the region in addition to those already identified.

The project website had already been presented to the stakeholder and during the March meeting a short preview of the basic course module in Italian was showed.

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Conclusions and plan for press conferences for pilotingLocal partners have been fairly active in press and media coverage activities for CARER+ mainly with thegoal if reaching out to stakeholders in the pre-pilot period. It is expected the the press conference will be giving more incentive to spread informations and news about the project as the pilots proceed.

Additionally to the rescheduled press activities, due to the extended evaluation time for the Amendedment submitted, the new partner (INICIATIVAS INNOVADORAS) was not able to start it’s press activities in time. As soon as the activities pick up its momentum, II will start it’s dissemination actions.

Rescheduled press activities for Task 7.5Event Organiser (Start)

Date(End Date)

Place of event Theme

Target Group/Participants

Number of participants

Press conferences IPERIA M18-

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after the pilot

France

Pilots

Local newspapers - Local editions of national newspapers - Local TVs - National TV (regional branch) 10

Press conferences IRS M24-

30

after the pilot

Bologna Results of the pilot in Emilia-Romagna IT

Local newspapers - Local editions of national newspapers - Local TVs - National TV (regional branch) 10

Press conferences EOS M24-

30

after the pilot

Romania-Timisoara Pilots results

in Romania Media and most of the stakeholders

maximum 60 people

Press conference: LSA+LIKTA media presentation related to pilot LSA+LIKTA

M24-30

after the pilot

Riga

Pilot ''care workers + care receivers''

Media, relevant stakeholders 10

Press conferences II M24-

30Spain 10

IRS presentation of the pilot results

IRS M24-30 Bologna

Supporting care workers and care recipients to use ICT for better quality of work and life.

Media, relevant stakeholders 10

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