Copyright Ericsson 2002 Focus on mLearning, Dublin, November 2002 The Future is Wireless: Some trends to watch in the development of online learning by

Copyright Ericsson 2002Focus on mLearning, Dublin, November 2002

The Future is The Future is Wireless:Wireless:

Some trends to watch in Some trends to watch in the development of the development of

online learningonline learningby by

Bronagh McMullenBronagh McMullen


The Past - Ericsson’s historical context online training• How we started in eLearning and how Ericsson training has evolved

The Present - Today’s blended solution• The components of an Ericsson blended solution

The Present - How the market has reacted• The trends we see emerging• The impacts our solution has on our customers and on ourselves

The Future - The evolution and path for the future

Presentation StructurePresentation Structure


A history in online trainingA history in online training

Ericsson Dublin - developing

training since the early 1980s

We developed our first Computer Based Training

(CBT) product in 1985

We have continued to be one of the main production, delivery and co-ordination centres of

eLearning in Ericsson

We provide customised and blended online learning solutions to Ericsson customers through Ericsson Ericsson Education OnlineEducation Online


A history in online trainingA history in online training

A happy bunch of social and well-rounded individuals


A typical online training evolutionA typical online training evolution

Media typesMedia types

Through an examination of the development of our content, you will see the evolution of...

DurationDuration

StructureStructure

DeliveryDelivery

InteractivityInteractivity



The AXE Survey course: • Instructor led• Print material• 5 days in duration• Theory based• Limited practical work

The AXE O&M course: • Multimedia Based• 30 days in duration• Contains 9 basic courses from the AXE Survey to Emergency Handling in various APZ versions

The IP Networking course: • Web Based Learning (WBL)• 16 hours in duration• Split into 6 separate modules which can be taken individually or as part of a training flow

The UMTS Service Concepts course: • Synchronous Virtual Classroom• 3 hours in duration• Live online session which can be recorded and revisited as an asynchronous session

The Mobile in Action course: • Streaming Video• 20 minutes in duration• A walkthrough of equipment details in GPRS and UMTS

The Warriors of the Net module: • Streaming Animation• 15 minutes in duration• An animated explanation of the movement of data packets on the WWW

The WAP WAP course: • Introduction to the principles of WAP• Text based summary of the technology



Through an examination of the development of our content, you will see the evolution of...

Media typesMedia types Moving towards a mix of slow / fast production and synch / asynch sessions

DurationDurationShorter ‘bytes’ of training. Course duration reduction to one or two hours

StructureStructureModularisation of content to allow for easier customisation of training flows

DeliveryDeliveryA greater variety of access possibilities with module arrangement customised

InteractivityInteractivity More interactivity and responsiveness to students. Pertinent content


Media Types

Duration

Structure

Delivery

Interactivity

Implications of these trends on an Implications of these trends on an mLearning solutionmLearning solution

Ease of production and variety of options may result in a disjointed and low quality result e.g. anyone can hand-i-cam

Bytes encourage the surfing instead of selection of content. We need to ensure the overall message of the training is not lost.

Even though modules can be simply combined, effective flows or paths need to be recommended to ensure the progression

through suitable content and avoid “content hopping”

The effectiveness of the media will impact

the effectiveness of the message e.g. can I have that 2 hr WBL on a 20 min

SV?

The context of the content is not as controlled e.g. is this field support or

training? Cyclical restart.


Media Types

Duration

Structure

Delivery

Interactivity

Opportunities of these trends on an Opportunities of these trends on an mLearning solutionmLearning solution

Using the best medium for the objective. High quality MMedia is not critical e.g SV for walkthroughs of inaccessible equipment.

Short “bytes” of information more frequently e.g. Gary’s US Virtual Classroom session on UMTS delta course

Smaller modules or training objects making development more manageable e.g mLearning objects can be combined with other types

of objects to make a powerful training solution

Delivery is not limited to one method and

needs to be more flexible e.g. blended of

media types to delivery effectively in any situation

Interactivity not only between the user and the content but between the content

and the moment e.g. just in time training


An example of the trends applied to an An example of the trends applied to an mLearning solution: WAP on WAPmLearning solution: WAP on WAP


Media Types

Duration

Structure

Delivery

Interactivity

An example of the trends applied to an An example of the trends applied to an mLearning solution: WAP on WAPmLearning solution: WAP on WAP

Text based with simple TOC modular structure.

Short chapters of information that can be easily revisited and taken in small modules when required.

The use of a TOC to structure the menu of the course created a modular structure within the course which allows easy

referencing and browsing

Delivery of WAP information via WAP

technology and equipment gives the

training some very real context

While the responsiveness of the course based on user input is limited, the

availability, accessibility and context of the material makes this a valuable

experience for the user


And the future? e.g. mobile gamingAnd the future? e.g. mobile gaming

Mobile games may do for the wireless Internet what e-mail did for the wired one… A recent study by Datacomm

Research and Phoenician Ventures concluded that mobile games are the wireless Internet’s killer app, and that 3G

handsets with color displays are its killer devices. mCommerceTimes 22 Oct 2002


And the future? e.g. mobile gamingAnd the future? e.g. mobile gaming

How do the trends identified behave when applied to games?

Media typesMedia types Industry which makes the most effective usage of available media

DurationDurationVariable. The more you improve, the longer the experience becomes

StructureStructureVariable and often controlled by the player. Solitaire vs Tomagatchi

DeliveryDeliveryPortable, solitary, wired, networked - many different options

InteractivityInteractivity Create an entire environment based on your reactions e.g. simulations


Imagine the potential...Imagine the potential...

The Operator Challenge: • Simulation game• Duration until you’re bankrupt• A simulation game where you run the mobile operations on an island.


The new Tomagatchi for Network The new Tomagatchi for Network Managers?Managers?

Brónagh McMulleneLearning Program Manager

[email protected]://learning.ericsson.net/eeonline



Documents

Copyright Ericsson 2002 Focus on mLearning, Dublin, November 2002 The Future is Wireless: Some trends to watch in the development of online learning by