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Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
What IsPublic Relations?
Chapter 1
Public Relations:
A Values-Driven Approach
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Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Public relations is:
a management function. two-way communication. a planned activity. a research-based social science. socially responsible.
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
The Hunt-Grunig Models
Press Agentry/Publicity Public Information Two-way Asymmetrical Two-way Symmetrical
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Public Relations, Advertising, and Marketing Advertising and marketing tend to
focus exclusively upon consumers. Public relations focuses upon all
publics important to success.
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Advantages of aPublic Relations Career: Public relations skills are
transferable across a broad range of career opportunities.
Public relations demands and rewards creativity.
Public relations practitioners can make a real difference in the lives of people.
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Where Public Relations Practitioners Work: Agencies Corporations Government Nonprofit organizations and trade
associations Independent consultancies
The Traditional Four-Step Model
Research
Planning
Communication
EvaluationCopyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Problems with Traditional Model It implies that one step follows the
next in an orderly fashion. In reality, each of the four steps can
appear anywhere within the public relations process.
The traditional model doesn’t take into account the role of values.
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Why Values Are Important
Organizations have fallen out of favor because they failed to live up to their stated values.
Organizations have earned praise for adhering to their values.
The Dynamic Model
Research
Planning Evaluation
Communication
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
The Dynamic Model
Research
Planning Evaluation
Communication
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
What IsValues-DrivenPublic Relations?
The values-driven management of relationships between an organization and the publics that can affect its success.
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
What IsValues-DrivenPublic Relations?
In other words: It is the process of uncovering not just where an organization wishes to go, but also the principles that will be observed in getting there.
Values-Driven Public Relations
Research
Planning Evaluation
Communication
Values
Values
Values
Values
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Copyright © Allyn & Bacon 2003Copyright © Allyn & Bacon 2003
Whose ValuesShould You Follow? Your own values The values of the client The values of targeted public(s) The values of society