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Copyright © 2015 Human Workflows, LLC
6 Team Performance Tools (pg. 97)
Randall Ribaudo, PhDLarry Petcovic, MS2
Human Workflows, LLCCo-founders, SciPhD.com
Copyright © 2015 Human Workflows, LLC
Two Rules of Business
By definition, a Business must make a profit. The tax code requires a profit status. Investors require a profit status.
A business must constantly compete globally and improve its products and services as well as productivity standards: revenue per employee, return on capital deployed, new drug success rate, …
Copyright © 2015 Human Workflows, LLC
Workout/CIP exercise:what do a group of people and a tennis ball have in common
Copyright © 2015 Human Workflows, LLC
Workout/CIP exercise:what do a group of people and a tennis ball have in common
One Rule:
“The same sequence of individuals must touch each item in the same sequence”
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Debrief the exercise: 6 points• Role of common purpose
• Did your team innovate incrementally or breakthrough? Why?
• How did you set internal goals?
• What role did seeing other team play?
• What role did external best practices play?
• How did your personal task focus change with time?
Copyright © 2015 Human Workflows, LLC
GE Workout• Started in 1998 as GE’s
answer to Quality Circles• Basis for 6 Sigma process• Basis for Continuous
Improvement• Basis for Benchmarking
& Best Practices
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Continuous Improvement• Continuous improvement is an ongoing effort to
improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.
• http://www.nist.gov/mep/ngs-continuous-improvement.cfm• http://www.ncci-cu.org/• http://asq.org/learn-about-quality/continuous-improvement/overview/
overview.html
Copyright © 2015 Human Workflows, LLC
Team Performance Tools
Here are our tools for today:
Continuous Improvement
Benchmarking & Best Practices
• Process Mapping & Value Added Analysis
• Brainstorming
• Priority Matrix
• SWOT
Copyright © 2015 Human Workflows, LLC
Continuous Improvement Debrief• Role of common purpose• Did your team innovate incrementally or via breakthrough?
• Why?• How did you set internal goals?• What role did seeing other teams beat your time play?• What role did external best practices play?• How did your personal task focus change with time– from “my
role in team” to a focus on total team performance that was better than any other team?
Copyright © 2015 Human Workflows, LLC
Congratulations• You’re almost half-way there….
Copyright © 2015 Human Workflows, LLC
Process Mapping:Welcome to your new Company• You are now a company based on the research of one of the
table members.• Your intent is to commercialize one research project at your
table using your current funding of $5 million for 3 years.• Select which project you are going to commercialize and a
complete implementation timeline and rough budget.
Copyright © 2015 Human Workflows, LLC
Process mapping (Pg 99)http://en.wikipedia.org/wiki/Business_process_mapping
• The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911).
• The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of ASME in 1921.
• ISO 9001 requires a business entity to follow a process approach when managing its business. Creating business process maps will assist in meeting this requirement.
Copyright © 2015 Human Workflows, LLC
Process map?• y=f(x)
• The purpose of these process maps is to document and stimulate the understanding of y=f(x); where the “y” represents the outputs of a process and x represents the various inputs.
Copyright © 2015 Human Workflows, LLC
Business Process Architecture• Six Sigma practitioners
use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts
Copyright © 2015 Human Workflows, LLC
Process Mapping•
Copyright © 2015 Human Workflows, LLC
Process mapping
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Process mapping exercise
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Process mapping tips• Have a start and finish defined
• Start with basic 4 to 6 steps
• Expand each step and repeat
• When to stop – good question
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Class Group Activity (pg. 102)
Welcome to your new Company
• You are now a company based on the research of one of the table members.
• Your intent is to commercialize one research project at your table using your current funding of $5 million for 3 years.
• Select which project you are going to commercialize and a complete implementation timeline and rough budget.
• Develop a process map to take your project to completion
Copyright © 2015 Human Workflows, LLC
Now add metrics – the value chain
Copyright © 2015 Human Workflows, LLC
Now add metrics – the value chain
• Does this step in the process add value?
• What does it cost:• Directly – salary …• Indirectly – lost
opportunity• Can we skip,
consolidate …
Copyright © 2015 Human Workflows, LLC
Breaking News:
Your funding was just cut 40% effective March 16th.
How will you continue your research and complete your commercialization?
Copyright © 2015 Human Workflows, LLC
brainstorming (pg. 103)http://en.wikipedia.org/wiki/Brainstorming
• Brainstorming is a group creativity technique by which a group tries to find a solution for a specific problem by gathering a list of ideas spontaneously contributed by its members
Copyright © 2015 Human Workflows, LLC
brainstorminghttp://en.wikipedia.org/wiki/Brainstorming
• Focus on quantity
• Withhold criticism
• Welcome unusual ideas
• Combine and improve ideas
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brainstorminghttp://en.wikipedia.org/wiki/Brainstorming
• Exercise:
• Brainstorm how do you get a 30% increase in science output within the next year?
• Focus on quantity
• Withhold criticism
• Welcome unusual ideas
• Combine and improve ideas
"1+1=3"
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brainstorminghttp://en.wikipedia.org/wiki/Brainstorming
• Exercise:
• Brainstorm how do you get a 30% increase in science output within the next year?
Place one idea per post-it note
Say your idea out loud
NO EVALUATION
NO BOUNDRIES
You have 3 minutes!!!!!
"1+1=3"
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Organize your cards
1. Review each card2. Clarify if needed3. Place duplicates in same stack4. Place very similar cards in same stack5. Place in categories
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Priority Matrix• How do you take a variety of ideas, solutions, problems,
suggestions, brainstorming data, …
• and decide which to implement and which to table.
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Priority Matrix for Decision Making
Increasing effort
Incr
easi
ng Im
pact
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Priority Matrix for Brainstorming
Increasing effort
Incr
easi
ng Im
pact
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Priority Matrix for Brainstorming
SWEET SPOTAHHHHHHHHTHINK ABOUT IT
GIVE TO COMPETITIONBUSY STUFF
Increasing effort
Incr
easi
ng Im
pact
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EXERCISE
Increasing effort
Incr
easi
ng Im
pact
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Report your Findings
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SWOT• SWOT analysis (alternatively SWOT Matrix) is a structured
planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture.
• http://en.wikipedia.org/wiki/SWOT_analysis
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SWOT - strengths
Strengths: • characteristics of the
business or team that give it an advantage over others in the industry.
A - fundingB - historyC -
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SWOT - weaknesses
Weaknesses (or Limitations):
• are characteristics that place the firm at a disadvantage relative to others.
A - turnover B - bureaucracyC -
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SWOT - opportunities
Opportunities:
• external chances to make greater sales or profits in the environment.
A - $ availB - in newsC -
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SWOT - threats
Threats:
• external elements in the environment that could cause trouble for the business.
A - govt. shutdown
B - patentsC -
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SWOT
• SWOT analysis may be used in any decision-making situation when a desired end-state (objective) has been defined.
ACTION STEPS
A - fundingB - historyC -
A - $ availB - in newsC -
Copyright © 2015 Human Workflows, LLC
SWOT
• SWOT analysis may be used in any decision-making situation when a desired end-state (objective) has been defined.
ACTION STEPS
A - $ availB - in newsC -
A - turnover B - bureaucracyC -
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SWOT
• How can we Use and Capitalize on each Strength?
• How can we Improve each Weakness?
• How can we Exploit and Benefit from each Opportunity?
• How can we Mitigate each Threat?
ACTION STEPS
A - fundingB - historyC -
A - $ availB - in newsC -
A - turnover B - bureaucracyC -
A - govt. shutdown
B - patentsC -
Copyright © 2015 Human Workflows, LLC
SWOT
• Ideally a cross-functional team or a task force that represents a broad range of perspectives should carry out the SWOT analysis.
• For example, a SWOT team may include an accountant, a salesperson, an executive manager, a scientist …
Copyright © 2015 Human Workflows, LLC
SWOT - Rules
• Be realistic about the strengths and weaknesses of your organization
• Distinguish between where your company is today and where it could be in the future
• Be specific – no gray areas• Apply SWOT in relation to your
competition (eg. Better than or worse than competition)
• Keep it short and simple
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SWOT: example How would you deploy SWOT to achieve your top priorities
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SWOT: Exercise
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SWOT: Debrief
ACTION STEPS
Copyright © 2015 Human Workflows, LLC
Team Performance Tools
Here are our tools for today:
Continuous Improvement
Benchmarking & Best Practices
Process Mapping & Value Added Analysis
Brainstorming
Priority Matrix
SWOT
Copyright © 2015 Human Workflows, LLC
Questions?