Copyright 2010 Pearson Education, Inc. publishing as Prentice
HallChapter 2 - 1 Mastering Interpersonal Communication Slide 2
Copyright 2010 Pearson Education, Inc. publishing as Prentice
HallChapter 2 - 2 Improve Team Performance Clarify Purpose Build
Consensus Stay Focused Communicate Well Think Creatively Resolve
Conflict Slide 3 Copyright 2010 Pearson Education, Inc. publishing
as Prentice HallChapter 2 - 3 Overview of Teams
AdvantagesDisadvantages More Information Diversity of Views Support
for Solutions Improved Performance Groupthink Hidden Agendas Free
Riders Increased Costs Slide 4 Copyright 2010 Pearson Education,
Inc. publishing as Prentice HallChapter 2 - 4 Collaborative Writing
Select collaborators Agree on project goals Avoid writing as a
group Verify tools and techniques Take time to bond before starting
Clarify responsibilities and processes Slide 5 Copyright 2010
Pearson Education, Inc. publishing as Prentice HallChapter 2 - 5
Online Collaboration Content Management Systems and Wikis Content
Management Systems and Wikis Groupware and Shared Workspaces
Groupware and Shared Workspaces Slide 6 Copyright 2010 Pearson
Education, Inc. publishing as Prentice HallChapter 2 - 6 Develop
Etiquette Skills Business Settings Social Settings Slide 7
Copyright 2010 Pearson Education, Inc. publishing as Prentice
HallChapter 2 - 7 In Business Settings First Impressions Personal
Appearance A Genuine Smile Telephone Skills Slide 8 Copyright 2010
Pearson Education, Inc. publishing as Prentice HallChapter 2 - 8 In
Social Settings
AppropriateDiscussionsAppropriateDiscussionsMobilePhonesMobilePhonesOnlineActivitiesOnlineActivities
FirstImpressionsFirstImpressionsPersonalIntroductionsPersonalIntroductionsBusinessMealsBusinessMeals
Slide 9 Copyright 2010 Pearson Education, Inc. publishing as
Prentice HallChapter 2 - 9 Productive Meetings Preparation
Leadership Technology Slide 10 Copyright 2010 Pearson Education,
Inc. publishing as Prentice HallChapter 2 - 10 ParticipantsPurpose
Time and Place Agenda Preparing for Meetings Slide 11 Copyright
2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 -
11 Leading and Participating Stay on Track Stay on Track Follow the
Rules Follow the Rules Invite Participation Invite Participation
Participate Actively Participate Actively Close Effectively Close
Effectively Slide 12 Copyright 2010 Pearson Education, Inc.
publishing as Prentice HallChapter 2 - 12 Meeting Technologies
Virtual teams Virtual meetings Teleconferencing Videoconferencing
Web-based systems Slide 13 Copyright 2010 Pearson Education, Inc.
publishing as Prentice HallChapter 2 - 13 Improving Listening
Skills Build Relationships Promote Innovation Manage Diversity
Slide 14 Copyright 2010 Pearson Education, Inc. publishing as
Prentice HallChapter 2 - 14 Types of Listening ContentContent
ActiveActiveEmphaticEmphatic CriticalCritical Slide 15 Copyright
2010 Pearson Education, Inc. publishing as Prentice HallChapter 2 -
15 The Listening Process DecodingDecoding Feedback Message
RememberingRememberingReceivingReceiving
EvaluatingEvaluatingRespondingResponding Slide 16 Copyright 2010
Pearson Education, Inc. publishing as Prentice HallChapter 2 - 16
Barriers to Listening Physical Reception Selective Listening
Prejudgment Selective Perception Little Common Ground Memory
Problems Slide 17 Copyright 2010 Pearson Education, Inc. publishing
as Prentice HallChapter 2 - 17 Nonverbal Communication Intentional
Unintentional Sending Receiving Complement Language Complement
Language Reveal the Truth Reveal the Truth Slide 18 Copyright 2010
Pearson Education, Inc. publishing as Prentice HallChapter 2 - 18
Categories of Nonverbal Communication Touching Behavior Vocal
Characteristics Facial Expressions Time and Space Personal
Appearance Gestures and Posture
