Copyright © 1995-2003 Open Text Inc. All rights reserved. FirstClass® 8.0 Release Content Overview Werner de Jong Professional Services Manager Open Text

Copyright © 1995-2003 Open Text Inc. All rights reserved.

FirstClass® 8.0Release Content Overview

Werner de Jong

Professional Services ManagerOpen Text Corporation

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Agenda

An Investment in Quality FirstClass® 8.0 – Release Content Overview

- FirstClass® Server- FirstClass® Client- FirstClass® Internet Services- FirstClass® Directory Services- FirstClass® Instant Messaging and Presence

Management

The FirstClass® Vision

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An Investment in Quality

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An Investment in Quality

Major and minor releases available to customers on Maintenance & Support

Service packs when needed

FirstClass® 6.0 July 2001 FirstClass® 7.0 August 2002 FirstClass® 7.1 February 2003 FirstClass® 8.0 May 2004

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FirstClass® Release Principles

Add new features, improve usability, fix bugs Improve performance and scalability Improve product security Decrease total cost of ownership Advance the FirstClass® Vision

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FirstClass® 8.0 Release Content

Please note that this is forward looking informationPlease note that this is forward looking informationand is subject to change at any time.and is subject to change at any time.

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FirstClass® 8.0 Design Goals

Enhance performance, reliability and usability for existing customers

Improve collaboration experience for customers upgrading from other email-only systems

Enhance integration into standards-based IT networks and adding additional 3rd party development tools

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FirstClass® 8.0 Overview

FirstClass® Server- Cross-platform development toolkit enhancements- Increased scalability- Backup, mirroring and audit enhancements- Directory Services (LDAP integration)

FirstClass® Client- Contact Manager (replaces Address Book)- Instant Messaging (replaces Chat)- Browser-embedded Client

FirstClass® Internet Services- Virus scanning integration- S/MIME support

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FirstClass® Server 8.0

Removal of limits where possible- Longer folder, conference and attachment names- More than 1792 incoming messages per conference /

mailbox- More than 25 rules and actions- Longer user names in the directory

Support for up to 20,000 concurrent users (*) Audit enhancements

- FirstClass® Audit (formerly Trash Collection) optimisations Significant performance improvements Limited time range (Audit restarts next night at place it left off)

(*) Dependant on hardware configuration

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Improved Resource Handling- Managed on a per-folder basis- Versioning- Support for JPEG background pictures

Improved Third Party Development Tools- FirstClass® RAD (FCRAD) 3.0

Access FCRAD applications from any web browser (no plug-ins or Java)

Runs as separate process on new FirstClass® Application Services module

Support for clustering similar to FirstClass® Internet Services and FirstClass® Voice Services

- Various FirstClass® Designer improvements

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Automated administration- Automatic Network Store (formerly: Post Office) repair- Automatic Directory repair- Automatic Mirroring Faults repair- Audit suspend/activate on individual users or conferences- Automatic notification of reached or approaching limits

External authentication and single sign-on- In conjunction with new FirstClass® Directory Services

module- Support for an external LDAP v3 directory

Group-restricted sub-administration Customisable directory view

- Administrators can select fields to be displayed (e.g. phone numbers, address etc.)

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Security enhancements- FCP encryption using CAST-128 (RFC-2144)- Server support for S/MIME- Administrator can disable password change- Administrator can force secure connection option

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FirstClass® Client 8.0

Calendar enhancements- Optional delivery of new events to Mailbox- Multi-day Daytimer view- Improved week and month views- Improved year selector and current month display- All-day events- Import and export events using vCal standard- Reminder enhancements

Participants can change reminder settings Reminder snooze feature Default reminder preference settings

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New FirstClass® Contact Manager- Major update of Directory and Address Book- New rolodex style index card view- Import and export contacts using vCard standard- Choice of contact form layouts (FirstClass, Palm or Outlook)

Additional enhancements- Colour in Mailbox and Conference lists- Smart image paste with automatic conversion- Save Explore view and window positions- Select outgoing Internet email alias- Display disk usage and email alias on status bar

Filtered Mailbox and Conference views- View only Received items, Sent items or Unsent items

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Support for Tables- Full table editor- Any size, height and width – fixed or proportional- Each cell can hold any FirstClass® object- Data translation engine allows Copy&Paste of

tabular data for seamless application interchange (e.g. Microsoft Excel)

- Integrated with Internet Services for inbound and outbound HTML email or Web publishing

Improved printing for Contact Manager and Calendar

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FirstClass® Explorer- ActiveX application embedded into Internet Explorer

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FirstClass® Instant Messaging 8.0 andFirstClass® Presence Management 8.0

Instant Messaging and Presence Management integrated with collaboration- Immediately jump to Instant Messaging from messages,

calendar, directory and address book- New features:

Allow “catch-up” option so new invitees can see previous content from Instant Messaging session

“Pause” feature to indicate others you are temporarily unavailable without exiting Instant Messaging session

Moderated Instant Messaging session, so moderator can control who can contribute while participants can request posting rights

Create transcripts of Instant Messaging sessions Rich media Instant Messaging (text, voice, images,

attachments)

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Advanced User Interface- Activity indicator- Invite with message- Decline with message- Custom user icons

Instant presence indicator lists (“buddy lists”)- All addresses automatically become presence

indicator lists, e.g. To and Cc names in messages, mail lists, Mailbox and conferences

- Instant message with a single click

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FirstClass® Internet Services 8.0

Virus Scanning integration (initially Symantec only) HTML operational improvements up to 10x

- Emphasis on template and CGI processing SMTP performance improvements (inbound and outbound) Support for S/MIME Improved FirstClass® Web Interfaces

- Tags for visually impaired users using screen readers- Expanded support for mail rules- Improved calendar interface- HTML-based Instant Messaging- LiveLink integration

Additional SPAM filtering and reduction (wild cards and regular expressions in “Filters” document)

Support for tables on inbound and outbound HTML messages Support for UTF-8 / Unicode FCRAD access via Web without Java or plug-ins

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FirstClass® Directory Services 8.0

Bidirectional maintenance between FirstClass® and meta directories via LDAP v3- Slave to external LDAP server to allow automatic updating

of the FirstClass® directory- Slave other applications to FirstClass®

LDAP v3 client access to FirstClass®- Single sign-on in a wide variety of applications

authenticating against FirstClass® (e.g. file servers, printers, copiers)

External authentication using LDAP v3- Login validation can be performed against an external

LDAP v3 directory

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FirstClass® Voice Services 8.0

Support for ISDN PRI E1 with Q.931(e) signalling- Using Intel/Dialogic hardware- Scalable up to 60 digital channels per PC

Voice access to FirstClass® content (e.g. Contact Manager and Calendar information)

Additional Telephone User Interfaces (TUI, e.g. Octel and Centigram)

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FirstClass® Migrator 8.0

Client Migrator for Lotus Notes- Replicate to FirstClass® from remote Lotus

Domino server or Lotus Notes client: Private Contacts Appointments Tasks Personal messaging information

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Integration of FirstClass® and LiveLink- Open Text technology incorporated into

FirstClass® Advanced search Enhanced support for streaming media

FirstClass® Education Development- Learning Management System- Electronic testing- Real-time whiteboard- Multi-media broadcasting- Ability to use standards-based objects such as

SCORM

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FirstClass® Authoring Tools- Continue to enhance breadth of content- Additional media types (audio, video etc.)- Unstructured office data (spreadsheets,

presentations etc.) More platforms

- Linux, Sun Solaris, HP-UX- PocketPC- Symbian- Palm- RIM Blackberry

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Extended FirstClass® Instant Messaging- Additional media types including streaming video and

interactive white boarding- Communicate with other standards-based instant

messaging systems

FirstClass® Contact Manager- Mail merge, contact reminders, additional views- Integrated to all services, quickly identify all communication

between FirstClass® user and contact

FirstClass® Synchronisation Services- All client devices e.g. laptop- Native applications e.g. mobile phone address book and

calendar

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FirstClass® Records Management Services- Define and enforce policies for

Message retention Versioning Archiving Destruction

- Backup and restore subsystem enabling search and retrieval of accounts, documents and messages

FirstClass® Disk Services- Use any application to read and write files stored on

FirstClass® Desktop- FirstClass® Desktop appears as a hard drive on the PC

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Security- Encryption of the FirstClass® Network Store- User-to-user messaging encryption- Digital signatures- Biometric authentication

Documents

Copyright © 1995-2003 Open Text Inc. All rights reserved. FirstClass® 8.0 Release Content Overview Werner de Jong Professional Services Manager Open Text