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Manufacturing and Service

SystemsMod 5

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HOTELS

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HOTELS

Keep track of Customer profile

Type of the customer

The nature or purpose of visit

The duration of stay

The service demand

The socio economic class of the customer

Culture

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HOTELS

Monitoring Occupancy Level

High/ Low

Project Future NeedsMonitoring the level of expectation

Monitor the communication needs

Customer database

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Hospital

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Hospital

Front end applications

1. Patient Database Handle quires

2. Medical Server Database

Profile of medical staff Important service centers

3. Resource Planning and ControlAn online query facility to answer the number of queries on the

availability of resources

Resource allocation

4. Medical Case History Database Case history

Monitoring the effect of drugs

Planning for health service strategy

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Back Office Application

1. Core Applications

Manpower and personnel planningPayroll and employee related applications

Hospital billing and recovery

Inventory control

Maintenance of service facility

Resource Utilization and analysis

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2. Critical Control Applications

Patients waiting time and service cycle

Non use of critical resourcesStock outs of critical drugs

Number of patients admitted, treated and cured

New trends in service demands

Analysis of delays

Number of patients turned down

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Banking

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Why this bank??

The ease of doing business

The quality of personnel and service

The range of the financial services

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1. Customer Database

The service expectation and perceptions

Customer individuals , company, institutions

etc

Operator housewife, employee, officer

Range of Services savings, credit checking

and payment, the other financial services

Class of customers income group, corporatebodies

Working hours morning, afternoon, evening

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2. Service to the Account Holders

The non moving account

The a/c having more than a certain amt ofbalance

The a/c going down than the min balance The routine payments not made

The routine credits not arrived

The defaults on loan repayment

The delays on crediting cheque amounts

Sudden rise and fall in the a/c movement

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3. Service forBusiness Promotions

4. The Index monitoring system

5. Human resource upgrade

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Module 5

Information systems forAccounting

Finance

ProductionManufacturing

Marketing

HRM functions

IS inHospitalHotel

Bank Industry

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Marketing Data systems

Types

Quotation SystemOrderEntry System

Sales Order processing System

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Quotation System

Quotation Systems furnish information

about specific products and services

available from the organization

Basic Procedure Sets

Product data retrieval

Quotation preparation

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Product data retrieval

A DBMS is deployed to manage the

product catalogue and inventory files.

A query module is used to extract the

product description

price

availability

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Product data retrieval

To search product type code from productcatalogue file

Retrieval of product availability data fromthe inventory file

Unallocated requirements data from theinventory file

Identify the appropriate customer categoryand to retrieve the correct product priceand discount from the inventory file

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Quotation preparation

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Quotation preparation

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OrderEntry System

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Sales Order processing System