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Body language

A key to effectivecommunication

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Facial expressions Facial expressions are perhaps

the most important non-verbal

way in which emotions aremanifested.

The raising of eyebrows mayindicate amazement or alarm.

Lowering of eyebrow mayindicate stress or thinking.

A smile may indicate approval.

Raising one eyebrow may

indicate sarcasm.

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Voice intonation

You raise the pitch of your voice

at the end of a sentence.

You raise the volume of yourvoice when you are angry or in

an argument and while

exclaiming

You lower your voice when you

are comforting someone or

telling a secret.

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Gestures

Back slap, high-five and

Shoulder pat indicate

appreciation. Clenching fists indicate anger.

Shapes or distances can be

represented through handand arm gestures.

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Body posture

Tightly crossing your arms overyour chest may give theimpression of anger or tension.

A lean forwards with separatedarms and legs communicateswarmth and friendliness.

Slouched shoulders mayconvey a lack of confidence.

In contrast, good posture withthe shoulders rolled back in arelaxed position make it morelikely that others will view youas self confident.

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Proximity Preferences for spacing will

influence where the people sitor stand.

If you remain distant from

others when you speak tothem, you may unintentionallycommunicate indifference ordisinterest.

If you approach people too

closely, they may feeluncomfortable.

People who like each othertend to stand closer togetherthan people who do not likeeach other.

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Non-verbal signals can give you

a head start.

Good posture identifies you

assomeone with something tosay.

Stand tall, flex knees and

pull rib cage up. Look directly at person /

people you address (nomatter how many).

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Body language of leaders

leader can be

recognized by his or her

body language.

Studies have shown

that people in powerappear large, strong

with relaxed posture

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ways of improving body

language

Dont cross your arms or legs

Have eye contact, but dont stare

Dont be afraid to take up some space

Relax your shoulders

Dont slouch, sit up straight

Smile and laugh

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Interesting facts

Studies have shown thatpeople generallystiffen / "freeze up" when

lying. The personwho barely moves whilespeaking shouldbe suspect.

Defensive and rejectionpostures include:folded armscrossed legsbody turned away fromspeaker.