Copper Ski & Ride School Manuel · Copper Ski & Ride School Manuel Welcome to Copper Ski and Ride School! Whether you are joining us for your first season here, or aspiring toward

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Updated 12.4.2016 – G Watts

Copper Ski & Ride School Manuel Welcome to Copper Ski and Ride School! Whether you are joining us for your

first season here, or aspiring toward your lifetime pass and beyond, we are genuinely grateful to have you as a part of our team. We are all united by a common love of sliding fun, and in this spirit, we share our passion with our guests on a daily basis. Our culture here at Copper is definitively Raised on Colorado- fun, fit, kind, and caring. We believe our staff exemplifies our guests and their lifestyle ideals of un-plugged kids, adventure seekers, and active families.

Welcome Home We hope that your upcoming season will be filled with incredible memories

and highlights to share with guests and peers. It is an amazing honor to do what we do, bringing a little more joy to the world around us.

We consider Manuel a “living document” (hence the name). So it will be

subject to change year over year, depending on the evolution of our programming and operations. Manuel is intended to be a helpful resource (or reminder) during your time as an instructor here at Copper. It complements your Copper Employee Handbook nicely with some specific attributes of our operation within the resort. Please take the time to read and acknowledge all the content within. If you have questions or concerns about anything included here, please open a conversation with a supervisor or manager. Our goal is to add more clarity to our policies and procedures within the school, in an effort to further empower you in your role.

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Table of Contents

I. Contacts/Information 4

a. SRS Leadership Team

b. Helpful Resources

II. Pay System 6

a. Overview

b. Pay Types

c. Employment Status

d. Rate Classifications

e. Incentives

f. Increases

g. Dual Certification

h. Certification Reimbursement

i. At Will Employment

j. Return Cards

III. Safety 13

a. Responsibility Code

b. Student Incident Reporting

c. Blue Cards

d. Speed Safety Violators

e. Worker’s Compensation

f. Preventative Resources

IV. Daily Operations 19

a. Scheduling

b. Daily Work Assignments

c. Meeting Places

d. Work Assignment System

e. Early Season Operations

f. Evaluations

g. Finishing Your Season

V. Expectations and Mountain Etiquette 23

a. Cell Phones/Headphones

b. Social Media

c. Uniforms/Grooming

d. Locker Room Guidelines

e. SRS Lift Line Policy

f. Park and Pipe Guidelines

g. Calling in Sick

h. Tardiness

i. Low Priority

j. Mountain Sports Sales Center

k. Pirate Lessons

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VI. Private Lessons 33

a. Assignments, Requests, and Referrals

b. On the Book

c. Foreign Language Pay

d. Booking Copper Lessons at other Resorts

e. Visiting Instructor Protocol

VII. Adult School 36

a. Adult Lessons

b. Adult School Operations

VIII. Youth School 40

a. Youth School Operations

b. TLC Policy

c. Mini Stars

d. Adult Staff Teaching Youth Lessons

IX. Youth Programs 50

a. Information

b. Scooters

c. Choppers

d. Trailblazers

X. Adult Programs 51

a. OHG

b. Women’s Wednesday

c. Bump Busters

XI. Training 52

a. Copper with PSIA/AASI

b. Shadowing

c. SRS Portal

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SRS Leadership Team - Copper Extensions are listed below. From a non-

resort phone, dial 970-968-2318 first, followed by the extension of the person you

would like to reach.

Managers Supervisors

Kim Casey General Manager x 60105 [email protected]

Sarah Jiottis Youth Ski Supervisor X 60110 [email protected]

Joe Quarantillo Youth Ski & Ride School Manager X 60106 [email protected]

Colleen Ward Youth Ski Supervisor X 60111 [email protected]

Bo Duffy Youth Programs & Training Manager X 60887 [email protected]

Adam Tresselt Youth Ski Supervisor X 60119 [email protected]

Giri Watts Adult Ski & Ride School Manager X 60103 [email protected]

Sam Michaels Youth Snowboard Supervisor X 60113 [email protected]

Lizzie Messerschmitt Administrative Manager X 60108 [email protected]

Leslie Haire Adult Lesson Supervisor X 60109 [email protected]

Mike Woodard Mountain Sports Sales Manager 970-968-3023 [email protected]

Rankin Harvey Adult Lesson Supervisor X 60112 [email protected]

Cory van Gulden Private Lesson Supervisor X 60104 [email protected]

Mike McFarland

Youth Programs Supervisor X 60115 [email protected]

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Contact Information:

Mailing Address:

Copper Mountain Ski and Ride School

0880 Copper Road #3488

Copper Mountain, CO 80443-3488

General Email:

[email protected]

Copper Mountain Ski & Ride School Website:

copper.snowproportal.com

Physical Address Delivery – UPS / FedEx only

Your Name

C/O Copper Mountain Ski & Ride School

0050 Beeler Place

Copper Mountain, CO 80443

Important Links:

Copper Colorado

www.coppercolorado.com

Professional Ski & Snowboard Instructors of America

http://www.psia.org

Rocky Mountain Division – AASI & PSIA

http://www.psia-rm.org

Denver International Airport

http://www.flydenver.com/flights/airlines.asp

Summit County, Colorado

http://www.co.summit.co.us/

Summit Stage – Free Bus in Summit County

http://www.summitstage.com/

Summit Daily News

http://www.summitdaily.com/

Relocation Information

http://www.townoffrisco.com/living-in-frisco/relocating-to-frisco/

mailto:[email protected]

http://www.copperskiandrideschool.com/

http://www.coppercolorado.com/

http://www.psia.org/

http://www.psia-rm.org/

http://www.flydenver.com/flights/airlines.asp

http://www.co.summit.co.us/

http://www.summitstage.com/

http://www.summitdaily.com/

http://www.townoffrisco.com/living-in-frisco/relocating-to-frisco/

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Overview

The Copper Mountain Ski & Ride School compensates instructors depending

on their types of lessons and other duties. We advise you to keep a personal

record of your work (including yellow carbon copies of pay slips). If you ever

have questions or concerns about your pay, don’t hesitate to contact a

supervisor or manager to address your points.

All hours worked by employees are tracked to ensure that employees are

appropriately compensated for minimum wage, overtime hours and for

worker’s compensation purposes.

Direct Deposit Stop worrying about cashing paper checks with our direct

deposit program. Head to Employee Experience to fill out the paperwork to

have all of your paychecks deposited electronically into the account of your

choice.

Go Paperless! Save a tree, and do it electronically …It’s easy. Once you have

direct deposit, you may choose to go paperless through the Self-Service

portal and not receive a physical direct deposit pay slip. You can even use

the ADP mobile app to view paychecks, PTO/Sick balances, previous W-2’s,

and much more. For details, see page 47 of your employee handbook

Pay Types:

Teaching Rate: instructing any snowsports programming where the lesson is

assigned by the school

Flat Rate: a set rate of additional pay, based on a specific product or skill set

(i.e. mini-stars, Frisco Adventure Park, foreign language pay, etc…)

Non-Teaching Rate: for various tasks and duties other than lessons (i.e.

animation, guest assist, etc.)

Request Teaching Rate: (Incentive Pay) – instructing snowsports specifically

in private lesson programming, where the guest requests a particular

instructor by name before the lesson starts

Return Card Pay: (Incentive Pay) – pay for a guest that purchases an

additional group lesson after being taught by an instructor. This is tracked

through RTP and guest services, so you get $5 additional pay during the pay

period in which the guest returns. *Note: this is tracked and credited to you

regardless of who teaches the guest upon their return.

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Employment Status:

Full Time – commits to a 5+ day per week schedule including one weekend

day, from mid-December, until the end of March; eligible for Employee Comp

Tickets, Dependent Copper Mountain season pass(s) and Real Deal privileges

Part Time – commits to a pre-determined schedule for 18 days or more per

season; eligible for an Employee Comp Tickets, Dependent Copper Mountain

season pass and Real Deal privileges

On Call – available on call to be scheduled for 10 – 17 days per season; eligible

for an Employee Copper Mountain season pass. Not eligible for a dependent

season pass, comp tickets or Real Deal privileges

Rate Classifications:

When instructors are hired to Copper SRS, they are assigned a classification

based on their primary instructor certification (or equivalent). The following

chart is a guideline with the starting rate assigned for each certification level.

Actual pay rates are based on experience and number of seasons taught. Pay

rates are assigned based on current and active certifications. Failure to

remain current could result in a decrease in pay rate.

Certification Starting Pay Rate*

Uncertified $10.00

PSIA/AASI Level 1: $12.00



PSIA/AASI RMT, Examiner, etc. $20.00

*Depending on Experience (DOE). Certification must be current.

Non-Teaching Rate:

This form of pay is standard for all instructors in the Copper Ski & Ride School,

regardless of their classification. *Note: There is no incentive pay added for

this category. When instructors are asked to carry out specific and various

general duties, other than the piece work for instructing snowsports lessons,

they will be paid $10.00 per hour for actual time worked.

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Examples of non-teaching activities:

• Showing up, waiting and not getting assigned or requested piece work

• Attending orientations, staff meetings, required trainings

• Flaik support

• Animation, fencing set-up/breakdown

• Schoolhouse assist

• Rental equipment fulfillment, boot fitting, or returns

If there is no work at a particular meeting time, and the leadership team asks

the instructor to wait until the next lesson and stay in uniform, the instructor

will be paid for the entire time, at the $10.00 per hour rate. It is the

instructor’s responsibility to note this on the Time Card.

Flat Rates (per lesson, in addition to teaching rate):

Mini Star Lesson: $20.00

Town Of Frisco Lessons: $40.00

Dual Discipline (ski/ride) Private Lesson (only): $25.00

Foreign Language Private Lesson (only): $25.00

Incentives:

A Request Private is a lesson paid at 150% of the assigned teaching rate.

Guest must request Instructor by name at the time of booking. The

Instructor’s name must be in the lesson notes. “Referrals” qualify as a request

for the person teaching the lesson.

Example of pay scale:

Level________________Assigned Teaching Pay Rate Request Pay Rate

Uncertified $10.00 $15.00

PSIA/AASI Level 1: $12.00 $18.00



PSIA/AASI RMT, Examiner, etc. $20.00 $30.00

Converting an assigned AM Private Lesson to a Full Day Private Lesson: If an

instructor is assigned a private lesson in the morning, and he or she converts

or rolls the private lesson into a Full Day 6 Hour Lesson, the entire 6 hours will

be paid at the Request Rate.

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Increases

An instructor’s teaching base rate can change as a result of performance

evaluation, qualification changes or a combination of both.

o Performance Based: Annual increases are considered for company

approval in the fall.

o Qualification Changes: If an instructor achieves a higher certification

level/accreditation or if their current certification lapses.

It is the instructor’s responsibility to bring in their

certificate/feedback sheet to a Supervisor/Manager for proof of

success. After this step, pay changes will be entered in the system,

and the new rate will begin at the start of the next pay period.

When instructor classification is upgraded, based on certification

advancement, the teaching base rate may change to the next level. Or, the

minimum adjustment will be as follows:

Certification Change Base Rate Increase

Uncertified to Level 1 $2.00

Level 1 to Level 2 $1.00

Level 2 to Level 3 $3.00

Dual Certifications:

Multi-Discipline or Dual Certifications: Your classification piece work base rate

may also increase by adding to your primary certification, if you have another

discipline certification or accreditation.

New (secondary) Certification Base Rate Increase

Children’s Specialist $0.75 to base rate (per level)

Freestyle Specialist $0.50 to base rate (per level)

PSIA/AASI Level 1: $0.50 to base rate



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Certification Reimbursement Incentive

Copper Ski & Ride School will support the exam fees, excluding travel,

accommodation, etc. We will reimburse, in part and/or in full, depending on

your level and exam results. We will reimburse instructors as listed below in

percentage terms:

PSIA/AASI Level 1 Success – 50% of your specific exam fees will be

reimbursed


reimbursed


reimbursed


reimbursed

PSIA/AASI Children’s Specialist 1 or 2 Success -100% of your specific

exam fees will be reimbursed

PSIA/AASI Freestyle Specialist Success – 50% of your specific exam

fees will be reimbursed

If multiple attempts are made to pass an exam, SRS will reimburse the cost at

the appropriate percentage for the successful attempt only.

Reimbursement payment will be made the season after passing your exam,

after January 1st, provided you return to work in good standing.

In order to receive reimbursement, instructors must be current with

PSIA/AASI. All dues must be paid and the instructor must be current with the

division.

At-Will Employment

IMPORTANT: THIS IS NOT A CONTRACT OF EMPLOYMENT FOR ANY SET

TERM OR DURATION. YOU ARE AN AT-WILL EMPLOYEE. At-will employee

means that you are free to leave your employment with Copper Mountain at

any time, for any reason or no reason, with or without cause or notice.

Likewise, Copper Mountain also has the right to terminate you at any time, for

any reason or no reason, with or without cause or notice.

Please note that the above pay system is subject to change at any time,

without notice. For any questions about this document or how you are paid,

please ask your Supervisor/Manager or stop by Employee Experience.

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Return Cards

o How do Return Cards work?

Don’t forget—part of your daily wrap up with your guests should always be to

invite them back. This season, when you say “come back and see us again”,

you can give them a return coupon for 20% off their next group lesson at

Copper Mountain!

o What’s in it for you?

Return pay: Instructors will receive $5 for each guest they teach who returns

to take another group lesson. They simply need to redeem their coupon for

you to receive your return pay.

o What’s the catch?

Guests MUST have the card with them during the booking process, in order to

receive the discount. The card you gave them needs to be filled out

COMPLETELY and LEGIBLY, with your first and last name written legibly. Did

we mention your name has to be legible? The cards will be collected by Guest

Services, and if your name is not on the card, OR we can’t read it, you will not

receive return pay for that guest.

If your guests booked multiple days of lessons up front, they will NOT be able

to receive a partial refund for the lessons they already booked and paid for.

The return card is for FUTURE bookings.

o How do guests book their return lesson?

Guests can book through Guest Services in person, or over the phone through

the call center. Of course if they call on the phone, they will not be able to

hand the card to anyone for redemption. The guest will need to read the

coupon code to the agent to receive the discount. Then, when they come to

Copper for their lesson, they will hand the card to Guest Services upon check

in.

o How do you get the return cards?

Return cards will be handed out at line up, by your supervisor.

o What if your guest loses the return card you gave them?

Sorry, they (and you!) are out of luck. They MUST have the card with them

when booking their next lesson in order for them to receive the discount, and

for you to receive return pay.

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o Will you be teaching your return guests?

You might teach them, but not necessarily. Since these are group

lessons, there’s a good chance the guests will end up with a different

instructor. Don’t worry, though. As long as they redeemed their return

card when booking their lesson, you will receive your $5 in return pay.

o Will the return card work for private lessons?

No. If someone returns to take a private lesson, there is no discount.

But remember, you receive 150% of your base pay rate for teaching

private lessons when a guest requests you by name.

o How long are the return cards good for?

They expire on the last day of group lessons for the season.

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The Responsibility Code

1. Always stay in control, and be able to stop or avoid other people or

objects.

2. People ahead of you have the right of way. It is your responsibility to avoid

them.

3. You must not stop where you obstruct a trail, or are not visible from above.

4. Whenever starting downhill or merging into a trail, look uphill and yield to

others.

5. Always use devices to help prevent runaway equipment.

6. Observe all posted signs and warnings. Keep off closed trails and out of

closed areas.

7. Prior to using any lift, you must have the knowledge and ability to load,

ride, and unload safely

Student Incident Reporting

Unfortunately, accidents happen. If an accident should occur in one of your

classes, please follow these procedures:

1. Remain calm.

2. Make sure the rest of your class is off to the side of the trail, out of danger.

3. Mark the accident site with crossed skis or snowboards placed well uphill

of injured student to alert oncoming skiers/riders.

4. Make the injured student as comfortable as possible without touching or

moving the student.

Never move the injured body part.

Never remove boots, only remove equipment if requested by the guest

and you can do so without moving the injured student.

5. Youth Lessons –

CALL TLC at 970-968-3263 using your cell phone.

TLC will get all the necessary information from you, and will use this to

contact Ski Patrol and also the parents of the injured student.

Include a brief note of the incident on the back of your class list at the

end of the day.

Speak to the parents about the event at pick-up. Ask for help from a

supervisor if needed.

Sit with your supervisor/manager at the end of the day to fill out the

Injury Log.

Turn Blue Card in to Ski Patrol at Lower Patrol Room.

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6. Adult & Private Lessons

Call Patrol first (970-968-3311), then

Call MSSC to report basic info to an Agent

Location, nature of injury, Instructor needs (assistance with class,

etc.)

Agent then reports to adult supervisor/manager team via phone

Do not bring an injured guest into the Sales Center. They should

be escorted to the Lower Patrol Room

Meet with supervisor/manager at end of day to complete Injury Log.

Note the incident on your time card at check-out

Turn Blue Card in to Ski Patrol at Lower Patrol Room.

Blue Cards

A Blue Card must be filled out when Copper Ski Patrol becomes involved with

an incident in your class. It is required that all instructors carry blank blue

cards which will be provided as part of the uniform; if you need more, pick

them up at the Sups’ desk. The form we use to fill out the information is

called a “Blue Card” and must be used to report the following incidents:

1. Injury non-fall related:

Any student assisted for injury by a Patroller and treated at scene and

continues with class.

2. Injury resulting from a fall:

Any student assisted by a Patroller and signs a refusal of care at scene.

Any student assisted by a Patroller and transported to Lower Patrol

Room.

Any student assisted by a Patroller and transported to the Copper

clinic.

3. Injury resulting from a collision with others or objects:

Any student injured in a collision with any Copper employee, whether

Ski Patrol becomes involved or not, due to any circumstance.

Any student injured in a collision assisted by a Patroller and signs

refusal of care.

Any student injured in a collision assisted by Ski Patrol and transported

from scene.

4. Injury resulting from getting on or off a lift:

Any student injured in relation to any Copper lift. This includes getting

on, riding, or getting off lifts and any cases involving refusal of care.

5. Injury resulting from contact with motorized vehicles owned by Copper:

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Any student involved in an incident with snowmobiles, snow cats, buses.

This includes all on mountain and in village areas. This includes cases of

refusal of care.

6. Illness that necessitates a Patroller’s assistance.

7. Any event or chain of events that results in Ski Patrol coming in contact

and assisting your student(s) during a class or while under your care.

*Refusal of Care: Injured or ill party signs a Refusal of Care card at scene and

Ski Patrol leaves without administering further assistance.

Why do I need to fill out a “Blue Card?”

Facts of what happened during the incident need to be documented.

The primary function of a “Blue Card” is to collect information, not to assign

blame.

Reality Check:

1. Your memory is limited.

2. You teach a lot of students and a lot of lessons.

3. Factual information is a lot more professional than emotional

interpretation.

4. There is a limited time opportunity to collect information before it

evaporates.

5. Once information is accumulated and documented, you don’t worry

about forgetting important details.

What information is most important on the “Blue Card”?

All items are important; that’s why they are on the card. Be concise and

accurate. Include what you saw and what you know, not what you think may

have happened and certainly not why you think it might have happened.

How do I fill out a “Blue Card?”

1. Fill out the front and back.

2. Lesson goals relate to the injured student at beginning of lesson.

3. Terrain skied/ridden is where you went before the incident. Be quick

and concise.

4. Description of incident needs to include nature of injury.

5. If you don’t know the patroller’s name, please ask.

6. All students’ names are important.

• Get first and last names.

• Correct spelling of student names is very important.

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• Phone number can be cell or home.

Ski Patrol will fill in the “Patrol Incident Number” line.

What do I do with the “Blue Card” when it’s filled out?

1. Hand it to the Ski Patroller at the scene, another member of Ski Patrol

later that day, or anyone in the Lower Patrol Room.

2. All Blue Cards must be submitted to the Lower Patrol Room (at the

base of American Flyer) by the end of the day of the incident-no

exceptions!

Speed/Safety Violators

1. When you witness a guest violate the responsibility code, be firm but

friendly. Educate the guest by explaining what he/she did wrong; avoid

confrontation.

2. If the violation is serious, request to see the guest’s ticket/pass, but do

not remove it. Record the information you take from the pass/ticket

and pass it on to Ski Patrol.

3. If the guest gets confrontational, memorize a good description, end the

encounter, and contact Ski Patrol.

Worker’s Compensation

We are strongly focused on a safe working environment for our staff and

guests. The company is committed to minimizing incidents and worker’s

compensation claims. Our goals can only be achieved by a concerted effort

from our staff. Having knowledge of the hazards that affect you, making

good decisions, and applying common sense, will enable each of you to have

a safe lesson and season. Your mental and physical fitness are crucial to our

success to reducing personal injuries. We work with you to minimize your

chance of having recurring injuries or stressing existing injuries by tailoring

the work plan to avoid incidents. In other words, if we know or you advise us

that you have a sore back, we’ll avoid giving you a bump lesson. Copper

Mountain Resort Employees who sustain injuries during the course of their

employment may be eligible to have the care of and treatment of those

injuries covered under the company’s worker’s compensation insurance

program.

In the event of an injury/incident:

o Report the injury to Ski Patrol.

o Report the injury to a Supervisor as soon as possible, but no later than

the end of the working shift on the day of injury.

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o Complete the worker’s compensation injury form “First Report of Injury”

with a Supervisor/Manager.

o Fill out your Designated Provider form

o The supervisor/manager will submit it to risk management within 24

hours of the incident.

o You must see a doctor and obtain a release before coming back to

work, even if you do not miss time from work.

o A release is also required if you miss work for non-work related injuries

that occur off the clock.

o It is your responsibility to provide a supervisor with a physician’s report

after every doctor visit.

o You must seek an authorized treating physician.

o You are responsible for scheduling/attending all required medical

appointments.

You are covered by worker’s comp in the following situations:

o In uniform during a teaching assignment and/or when you are in a paid

training session.

o When you have been directed by a manager/supervisor to an on-snow

work assignment. You must take the safest and most direct route.

o Walking directly from the south-side locker room exit to scheduled

assignments. *Note: Use of cat tracks or safe footwear is strongly

encouraged.

Areas/situations not covered by worker’s comp:

o Anything outside of the scope of work that you are not being paid to do

(i.e. free skiing, commuting from elsewhere on the mountain to morning

line-up, etc.)

o Voluntary events and training not required nor within the scope of your

position (i.e. employee parties, PSIA voluntary activities).

o Skiing or riding to lineup before teaching, or skiing/riding to locker

room after having completed a lesson or training session.

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A Pro-Active Approach to Safety

We actively practice a culture of safety within our department, and our

Resort. Our aim is to share knowledge on best practices for safe behaviors

on a daily basis. Your participation and input is expected, and ultimately

crucial to our success in this endeavor. Examples of this include

discussions about our ever-changing mountain environment, and open

dialogue around “near miss” scenarios, etc…

Safety starts with you. In other words, you must first be able to keep

yourself safe in any given situation you might find in your work

environment. When this is established and consistent, you are in a position

to spread awareness to others and provide advice.

o As a ski or snowboard instructor, your physical health is intrinsically

tied to your livelihood. Take every opportunity to make the most of

your resources to stay healthy.

o Adequate sleep, hydration, and proper nutrition all play a

tremendous role in your mental and physical performance.

Safety doesn’t just happen- It takes a pro-active approach and a dynamic

sense of awareness that is adaptable to a variety of situations. As

ambassadors for the sports of skiing and snowboarding, you are expected

to demonstrate sound decision-making to practice safe behaviors for

yourself, your students, and the general public, every day.

When teaching, consider the traffic flow and the task being attempted;

what terrain is it taking place on, and what tactics are used?

Free Physical Therapy! Copper SRS has partnered with our Risk

Management to offer FREE Physical Therapy for instructors throughout the

season. Speak with a supervisor or manager to get your free session set

up!

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Scheduling Schedules are available on the website; copper.snowproportal.com We have a full time schedule and a part time schedule and we can ask you to change plans based on volumes:

o Full-time employees are scheduled to work 5 days a week (6 + days during busy times) averaging 30 hours per week. See schedule for mandatory dates.

o Part-time employees are scheduled to work a minimum of 18 days per season to include high business volume days, primarily on weekends. See schedule for mandatory dates.

o On-Call employees will work between 10 and 17 days with SRS

Schedule Change Guidelines: o When an instructor finds it necessary to change their schedule:

Log onto the portal and submit a schedule change request. Fill out a schedule change request form and turn it into your

supervisor.

Daily Work Assignments To check your schedule remotely through the Copper SRS Snow Portal:

1. Go to https://copper.snowproportal.com/ 2. Click on ‘Scheduling’ and then ‘Instructor Tools’ 3. Enter your 2016-2017 pass number 4. The Password is: lovesnow

To check your schedule remotely through the direct link:

1. Go to https://instructors.coppercolorado.com/WebAdmin 2. Enter your 2016-2017 pass number as your Login 3. The Password is: lovesnow

To check your schedule from the kiosks in the Locker Room:

1.) Enter your 2016-2017 pass number as your Login 2.) The Password is: lovesnow

*Note: The password is caps sensitive.

Also, please note: You will need your current pass number to login. That means you need to have completed your returning employee paperwork and have received your new employee pass. Also, our admin team is still working on entering schedules into RTP, so if you don’t see your schedule come up yet, please be patient.

https://copper.snowproportal.com/

https://instructors.coppercolorado.com/WebAdmin

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Meeting Places

Here are some simple guidelines to meet our expectations for our various meeting places: Private Lessons- Check Notes, and Meeting Place- Center Village –or- West

Village o Always defer to the notes if meeting places contradict

Group Lessons- o Youth- 8:30 at The Schoolhouse o Adult- 9:00 West Village Rentals (AM beginner ½ day)

9:30 Outside at Lesson Flags (full day lessons) 12:45 Outside at Lesson Flags (PM beginner ½ day)

Specialty Products/Programs- Start times and places are set prior to the beginning of each program. Check with a supervisor if you have questions or concerns.

Arrive to all meeting times 5-10 minutes early. Show up ready to ask a manager or supervisor for any special duties. Interact with all guests passing by and try to engage conversation that leads

to conversion. Assist with fitting boots and gear whenever possible Help with level description and forming classes. Consumption of food and beverage at the meeting places while waiting for

guests is not permitted.

Work Assignment System

Priority of assignment for work is based upon the following criteria, in this order:

1. Status – (Full-Time or Part-Time) 2. Certification 3. Threshold ability 4. Supervisor discretion 5. Returning group students *when possible, contingent on threshold

Our aim is to provide a simple, fair, but flexible work assignment system. It allows us to get all our players in the right place, at the right time, while honoring varying commitments and skill sets. We will always consider our Copper Pillars as we work within this system; The Guest Experience, The Employee Experience, and Financial Strength.

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Early Season Center Village SRS Operations

Early season teaching terrain (Before Union Creek opens) Level 1 Easy Rider magic-carpet teaching area

(ski on skier’s right side, ride on rider’s left side) Level 2 Green Acres Level 3 Green Acres (American Flyer can only be used if student is very

confident, and physically able to ski/ride over a mile and has absolute control to avoid traffic).

Level 4 American Flyer Level 5/6 American Eagle and Excelerator

Please keep in mind the following points when choosing early season terrain to ensure the best lesson experience:

o Teaching on the mountain at this time of the year requires a heightened sense of awareness for yourself and your students.

o Be proactive in developing your strategies to accommodate a safe learning experience in this environment. Your supervisors are a great resource.

o Early season race training (when not in the course, the racers may be moving faster than your students and could create a scary experience.)

o Typically the snow may be firm and bumpy due to high traffic. o Students may have new equipment. o Consider confidence level and energy level. o If you need to stop or introduce a new concept mid run, please choose an

appropriate spot to stop.

Evaluations

All Copper Ski & Ride School Instructors are constantly evaluated. Your guests, colleagues, and leaders are always observing your capability and commitment as a teaching pro. The school has a few ways to ensure you are evaluated fairly as well.

Families- You will have a specific supervisor on the team that you will report directly to, although the entire team is in place to help you at any time. Our goal is to pair you with the member of our leadership team with whom you have the most interaction on a regular basis. If you feel that we’ve missed the mark, be sure to approach a Manager to let us know sooner than later. This “family leader” will be the one to conduct your evaluation during the season.

Guests have access to comment cards and surveys and we share these with the school. They will also reach out by e-mail or phone to let us know about their experiences. We will take opportunities to share this feedback with you when it is received.

Your Supervisors are a resource for you on a daily basis. Don’t hesitate to approach them with questions/concerns/celebrations.

Your family leader will take an opportunity after the Holidays to open up a conversation about the progress of your season. This is a great time to bring

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up personal successes and challenges you may have experienced that you would like to share with your supervisor. This will be relatively informal, taking place on a chair lift after lessons, or in a comfortable spot at the base of the mountain. You will be paid for this time when you write the duration under “paid meeting” on your time card.

End of season evaluations are done by supervisors & managers and we look at objective results and list a few subjective scores to provide a well-rounded appraisal that ranges from Below Expectations, Meets Expectations, or Exceeds Expectations. The outcome is reflected in a summary that can provide merit-based pay increases for the future, so do the best you can to optimize your earning potential.

Managers and supervisors are always available to give you feedback and they often conduct on-snow evaluations to ensure all instructors are delivering positive guest experiences and following the PSIA and AASI or equivalent teaching practices.

Finishing your Season

o Communicate with your direct supervisor regarding your final day of work at least 2 weeks in advance.

o Set up your evaluation with your supervisor. o Turn in your uniform and clean out your locker. Don’t forget any random gear

in our locker rooms! o Fill out your Check Out Form completely, including current contact

information. o If you finish your work commitment in good standing, you may keep your

pass through the end of Copper’s season. o If you are interested in future leadership opportunities within the school, open

up a conversation with a manager.

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Cell Phones/Headphones

Personal cell phone calls at line-up or during a class, clinic or private, including on lifts, are not permitted.

Personal cell phone calls between lessons, if you are taking a lunch break, are permitted.

Business-related cell phone calls between instructors are permitted.

When walking through the base area or lodges be respectful of others. Be aware. Use care with your body language, words, and tone of voice while you are in uniform.

The cell phone can be used to communicate with schedulers, supervisors and managers if it is business related.

There are times during a lesson when an instructor needs to answer the phone. The scheduler or a supervisor will only call for an emergency or if the call will in some way assist the guest (latecomers, messages, etc).

Head phones and iPODS are not permitted while working in guest-facing roles.

Social Media Policy

Copper’s Social Media Policy is described on page 11 of the Employee Handbook.

For SRS; Please do not post pictures or videos of guests on your personal social media outlets.

Uniforms/Grooming

Copper Ski and Ride school provides a uniform consisting of a jacket, soft shell and ski/ride pants. It is part of a company-wide uniform program that involves all departments working with our guests.

Each instructor should, at all times, ensure the following:

– as described on pages 32 - 35 of the employee handbook.

see the signup sheet at the Check-out Desk in front of the Supervisors office. You may wear certification pins on your jacket as well.

with you while working.

atched.

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Let guests see your eyes. Goggles and glasses up/off when meeting guests and parents. Exceptions may be made based upon extreme inclement weather conditions.

Let guests see your face. Neck ups/ tubes/ gaiters/ balaclavas/ face

masks/ bandanas must be pulled down so the guest can see your face.

Dress adequately for the elements underneath your reds. Have a layering plan for fluctuating temperatures on the mountain. Personal layers should not be visible while in full uniform. *Note: A full uniform is required when riding lifts (excluding Carpets, Green Acres, and Kokomo).

Uniforms may not be worn while free skiing or riding or when not working.

While in any guest-facing role (lunch, guest assist, etc.), if the red uniform is not being worn, a clean choice from the following personal layering options within the black/white/grey/red color scheme is acceptable: Technical base layers

Soft Shells

Collared shirts

Hooded sweatshirts

T-shirts

*Note: a nametag must be visible on your outermost layer.

Grooming: Please review page 35 in the Employee Handbook.

Jacket or Soft Shell :

Please zip up to the height of your name tag.

Pants:

Rolled cuffs are acceptable

Must pull your pants up- NO UNDIES showing.

Yes, you can have your flaik hang off the belt loop.

No, you may not have a wallet chain, pocket watch, and other loopy things- when they hang, it is a safety hazard.

If you are going to wear suspenders they must be over the shoulder – when they hang, it is a safety hazard.

Soft Goods:

Your choice of accessories/soft goods should complement the uniform colors.

Winter hat to wear at line up while waiting. Under the helmet beanies. Gloves/mittens. Neck up/ tubes/ gaiters/ balaclavas/ face masks. Scarf – please make sure it is tucked in for safety.

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Helmet covers/hoodies- solid color only- the color should complement the uniform.

Wacky/ crazy/ fun helmet covers- please chat with your Supervisors or Manager before you wear it.

Backpacks- Please chat with your Supervisors or Manager.

Not permitted while in uniform

ing and drinking while working with guests on snow or in the guest services and rentals areas. If you need to hydrate or grab a quite bite, please excuse yourself from the area.

hones, not even just one ear. Exceptions will be made for animation

and fencing set-up.

wearing a name tag is prohibited.

in uniform, none of your layers, under layers, accessories, soft goods, hard goods, equipment may have anything that is indicating an offensive or controversial nature. Patterns, words, or logos that contain or depict the following examples- death, drugs, alcohol, witchcraft, voodoo, pain, suffering, violence, nudity, sex, adult language. *Note: this list is not intended to be all inclusive.

Locker Room Guidelines

The Ski & Ride School locker room is for employee use only and is open for your pre and post work convenience, from 7:30am-5pm. The Ski & Ride School is not responsible for lost or stolen property. It is everyone’s responsibility to keep it clean!

All Copper SRS instructors are provided lockers in the EDGE locker room as a courtesy. Failure to abide with the guidelines listed below may result in termination of locker privileges and or termination. Instructors are responsible for the information below!

Locker use is limited to instructor’s use only. *Note: ABSOLUTELY no guests, friends or family members without permission of a supervisor/manager.

Staff members with children use hall lounge or EDGE lobby areas.

Please respect those around you. The locker room is not the place to air grievances to anyone within ear shot. Any work related problems of any

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kind should be related to your supervisors, not the nearest instructor sitting down the row.

SALTO KEYS and locks are an initiative to keep your equipment and personal belongings safer.

o Please help us by ensuring that Locker Room and Equipment Room doors are shut and locked as you leave

o If you misplace your Salto, please inform a supervisor immediately so that we can take the steps to get a new one issued, and get the old one cancelled. Remember- your name is attached to your card, and gets logged each time your card is used to open a door.

Equipment

Personal ski storage allotment: o Two (2) pair for Full Time Staff o One (1) pair for Part Time Staff

Personal snowboard storage allotment: o Two boards (2) for Full Time Staff o One board (1) for Part Time Staff

Poles are kept inside lockers or on locker door.

We do not have a cleaning service. Everyone is responsible for locker room cleanliness and trash removal. Please note:

o No liquids or cups are to be placed on top of lockers or near computers.

o Recycle in appropriate bins with Copper’s single stream system- no glass.

o Any cardboard boxes of any kind go to recycling downstairs beyond Gear Up in the designated receptacle, not in locker room trash cans.

o Utensils, tray, etc. from EDGE cafeteria must be returned immediately.

o Tuning benches are to be cleaned after each and every use! Tools must be put away. Violators will be given a written warning, which may lead to having locker room access taken away.

o All irons are to be unplugged after each use. Aisles must remain clear for fire escape.

o If you wax and scrape, be sure to clean your mess.

Do not use another instructor’s tuning equipment without permission.

Bathrooms in the hall outside of SRS locker room are to be kept clean.

Personal hygiene: o Keep your locker clean and the 3 meter area around it including

lockers on both sides and across the aisle. Frequent showering is part of our culture and use of deodorant is expected.

o Wash your socks frequently. o Brush your teeth. o Use mouthwash. o Smelling of smoke or alcohol on your breath can lead to written

warning and possible employee termination.

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KEEP YOUR UNIFORM CLEAN. Dirty uniforms may be exchanged at Gear Up.

o Report and replace torn uniforms immediately.

Report suspicious activity or unknown individuals to a supervisor immediately.

Don’t be shy. Introduce yourself and ask if you can help strangers. If they don’t belong in the locker room, politely ask them to leave. Get their name.

Do not give your locker combination to anyone!

SRS Lift Line Policy

“Ski School Only” lanes are established and maintained in most of the major lift mazes on the mountain. Please note: Not all Copper Mountain lifts have a dedicated lane in their maze that is identified with “Ski School Only” signage. It may be easier to name lifts that don’t have a “Ski School Only” lane to expedite:

• Easy Rider, Rugrat • Gem • Blackjack • Mountain Chief • Lumberjack

“Ski School Only” lanes are at the entrance to the maze lanes at the other lifts. Most are red plastic stakes with a vertical Ski School Only text. Why do Lift Line Cutting Lanes Exist? “Ski School Only” lane(s) are a dedicated privilege for most (but not all) SRS customers while accompanied by an SRS instructor. That courtesy is extended to both the instructor and the guest for the duration of the product session which they have purchased. SRS students purchase products that have time limits. SRS students also purchase “additional service” beyond regular lift ticket customers. One SRS “extra value” is the ability to cut lift lines with their instructor. Lift cutting is particularly valuable during busy periods of the season when lift lines are longer. SRS shares SSO lanes with: President Vice Presidents Directors Managers Trail Crew Park Crew

Ski Patrol Authorized Personnel

Lift Maintenance Solitude Employees SRS Instructors w/ Classes People With Disabilities

We share the SSO lanes with others, and that puts more pressure on SSO traffic. Any questions on authorized users of SSO lanes should be brought up with a SRS supervisor. Do not confront any questionable guest in a SSO lane.

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When Can You Use a SSO Lane? o Any SSO lane rope closure must be removed by the lift’s operator or ticket

checker before entering. The lane must be open by the lift personnel in charge of that maze. SRS is not directly in charge of the SSO lanes.

o All employees must be in uniform when cutting their group into a SSO lane. If you are free skiing/riding in or out of uniform stay out of SSO lanes.

o You must be on an authorized assignment that qualifies you to use the SSO lane before you enter the SSO lane. If you’re in the lane, you should belong there.

o Kids instructors with small children that need big buddies use the SSO lanes all the time for safety. Private instructors with clients use the SSO lane regularly.

How Do You Use Copper’s SSO Lanes? o Never block the entrance to the SSO lane or any maze entrance. o Organize your group away from the SSO lane entrance before getting

close to the lane. Get everyone together and count heads. Wait and gather any stragglers.

o Make sure everyone has a lift ticket or pass. o Pair people up for the appropriate chair capacity of the lift you are riding. o All authorized people in the cut line should have a partner. You should not

be in the cut line as a single. o When you enter the cut line, know who is the last person at the back of

your class, and communicate to the ticket checker. o Be at the front of your group to communicate and greet the ticket checker. o Classes with small children or beginners who need help loading the chair

should load as a group. Ticket checkers will scan across the maze and stop the public to create a gap before they send the next class. Be patient.

o Ideally, instructors teaching children should load on the last chair of their class.

o Children 7 and under must be accompanied by an adult. o All SRS instructors are expected to be flexible with all ticket checkers and

lift operators. We have a fabulous opportunity to show team play in this arena.

o Questions dealing with SSO lane challenges must be brought up with your Supervisor. Unprofessional conduct will not be tolerated. You are representing our Ski & Ride School.

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Park & Pipe Guidelines

Skiing, snowboarding, and teaching in freestyle terrain demands heightened senses of awareness for traffic flow and man-made features. This is necessary to maintain an experience that is safe and progressive for your students, and other guests on the mountain. As instructors, we are expected to set the example in these aspects of an on-hill experience, and we have a higher level of exposure in these particular zones. The old axiom of: “New skills on old terrain and old skills on new terrain” is a great spot to start from when considering how to integrate freestyle experiences into your lesson(s).

You will notice that we don’t have hard/fast rules on these concepts, rather a set of parameters or guidelines to set you and your students up for success. This is in an effort to accommodate rapidly expanding demands within this industry. SRS expects you to use good judgment at all times in these zones. If you teach in these highly-visible areas, expect some feedback on your performance and decision making there. If you anticipate heading there, open up a quick conversation with your supervisor at line-up or lunch to chat about your plan.

Woodward Copper is ultimately the home for freestyle-focused experiences, and SRS is still able to accommodate introductory and periphery experiences in these areas safely. We hope to empower you to create amazing lessons in this kind of terrain, and encourage you to seek out resources to do so competently.

Start Small with Basic Technique/Concepts (carving, switch, ollies, butters,

whirlybirds/spins, etc.) should be thoroughly explored outside the parks and pipes.

o Look for “ownership” i.e. when your students are doing these things safely in appropriate spots, without being prompted.

o Lay the foundation for Park SMART during this part of the experience.

Make a Plan with you supervisor for;

o Woodward Central- is outside the typical realm of our SRS progressions. If you foresee a need to go there, speak with your supervisor first.

o Hidden Vein Park- Is primarily for Woodward programming. Some exceptions may be made on this, and you will be informed if so.

Always Look at Natural Terrain (rollers, gullies, banks, lips, etc.)

o Build some visual awareness, scoping out takeoff and landing zones. Are they clear, are they shaped nicely?

o Use these zones to explore concepts of speed awareness, edge control, and base control.

o Refine their understanding of “ATML” and “POP” by adding a specific time/place to try a trick.

o Refine the understanding of Park SMART as you add more specific skill to the experience.

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o If these acronyms are foreign to you- come out to some freestyle clinics with your trainers, and sign up for your free Woodward lesson, prior to taking students into these zones.

Respect your surroundings and others

o Pay attention to the other users in these zones, inside and outside of the parks and pipes

o Mini-Pipe- is an amazing teaching tool, except for very busy times. Use good judgment here, and promote proper etiquette.

o The Super-Pipe- if your students struggle to negotiate the adjacent slopes, or are overly-challenged to make it to the staging area, you shouldn’t be there. Otherwise, have fun.

Take it Easy as you enjoy:

o Natural features and fun shapes on the groomers. o Playground Parks are amazing. Stay aware of traffic and flow patterns. o Mini-Pipe/Super-Pipe on slower days, when your students have the

skill.

Calling in Sick:

Our policy is strict and two (2) No-Shows (i.e. no call/no contact) will be considered unacceptable. A written warning will be delivered as a last warning and could result in employee termination.

If you are scheduled to work and are feeling sick, you must dial (970) 968-2318 x11704 first thing in the morning, or by 8am in order for Managers and Supervisors to accommodate. A Manager or Supervisor will contact you to check in, or if they have any questions.

Tardiness

Be proactive in your daily planning to mitigate variables that can negatively affect your timeliness. Our guests are counting on you and your peers to provide an amazing service on the mountain. Sometimes, even with the best planning, unforeseen circumstances can happen. If you find yourself in a situation like this, reach out to inform the school of your ETA, so assignments can be adjusted accordingly. Prior to 8am, call the sick line. After 8am, call TLC (youth) or MSSC (adult).

*Note: Citing a snowy road, or a buried vehicle are unacceptable excuses. We live and work in a winter environment, and should have a proactive approach to these conditions.

Youth Instructors- After 8, Call TLC to inform at 970.968.3263 x45825 Adult Instructors- After 8, Call the Mountain Sports Sales Center at 970.968.2318 x45825

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Low Priority (LP) or “Backline” Policy:

The greatest resource within any ski school is the staff. We work in a fun, demanding industry in which business volumes fluctuate heavily, and this requires flexibility from instructors and leadership. Supervisors put great effort into finding the “sweet spot” with staffing each day, so that we do not have a deficit or surplus of instructors.

Here are a few considerations for talking to your supervisor about “LP” options on any day.

If you are on the schedule for the day- Supervisors will automatically consider you ready and willing to take a group lesson at the scheduled start time.

LP requests must be made at the time you report to your zone- i.e. 9:01, not 9:15 for a 9:30 product.

This is viewed as a “perk” of the job, and a way to enjoy the fun environment we work in.

This is not an option if you are scheduled for a private lesson or a program.

These requests will be honored in the order that they are presented to the Supervisor (when possible), regardless of reasoning.

Use tact in your approach- speak with your supervisor in a non-guest facing zone.

o It is extremely unlikely that the supervisors would be able to honor a request on a high-volume or mandatory day.

There is no guarantee that we will be able to honor a request, although we will work within reason to do so.

o Keep in mind that making an LP request forfeits your current assignment, and places you back into the “pool” of available instructors.

Mountain Sports Sales Center (MSSC)

What is the MSSC? The Mountain Sports Sales Center is our Ski and Ride School lesson sales center, where we book Ski and Ride and Woodward lessons. It is the main resource for Ski and Ride School inquiries here at Copper. It is located at the top of the escalators, inside Jack’s. We coordinate all of our SRS Private Lesson daily operations through the MSSC. We also handle administrative tasks for Ski and Ride School and assist with both adult and youth seasonal programs management.

The MSSC is a great place for you to:

Wait to meet your private lesson guest before their lesson in Center Village when you arrive early.

Bring your guest after a lesson to book another lesson .

Direct guests for more information on all of our lessons.

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Swing by and introduce yourself and get to know our Mountain Sports Specialists when they are not busy helping guests.

Come and ask us questions about our products/pricing/programming.

The MSSC is NOT a good place to:

Eat your lunch.

Lounge on a seat.

Meet your friends on your day off to go riding.

Please remember the Mountain Sports Sales Center is a highly visible location for all guests who walk by. It is not an instructor lounge. Please help us make a great impression on our guests by following these guidelines.

Have a guest that needs to book a lesson? Please contact us at 970.968.3023 or email [email protected]

Pirate Lessons

Conducting independent or unauthorized ski/ride instruction or guidance for compensation:

Powdr-Copper Mountain, LLC d.b.a Copper Mountain Resort is the only entity that has been granted authorization by the U.S. Forest Service under their Special Use Permits to conduct ski and snowboard instruction and guiding operations at Copper Mountain. Conducting unauthorized instruction and/or operating any commercial activity without a permit from the U.S. Forest Service is in violation of Title 36 of the Code of Federal Regulations, Part 261, Section 261.10 (c). All lessons must be assigned or booked through the Copper Mountain Ski & Ride School. Instructors are allowed to teach friends and family for no compensation with prior approval from management.

If you suspect an instance of this occurring on the mountain, please do not confront the guest(s). Inform a supervisor or manager at your earliest convenience.

mailto:[email protected]

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Assignments, Requests, and Referrals

Check your schedule the evening prior to your scheduled shift, then again that morning, then again in the middle of the day – www.copperskiandrideschool.com

The Schoolhouse, TLC, and the Lunchroom are “off limits” when teaching private lessons. You still have your Supervisor(s), the Sales Center, and Ski Patrol as resources if you need anything.

Time and Place- Check Notes, and Meeting Place- Center Village –or- West Village

o Always defer to the notes if meeting places contradict. o Start times are 9:00, 9:30, 12:30, and 1:00. o Set yourself up for success, and communicate with private lesson

supervisor/ Mountain Sports Sales Center (MSSC) when working “back to back” on half days to accommodate needs for breaks and food.

o Ideally, arrive 15 minutes prior to the start of the lesson, to allow time to build rapport with the guest(s).

Assigned Privates are based on supervisor discretion, relative to the goals of our guests.

o Multi-Day Assigned Privates become “request” on the third day. o Morning half-day assignments that “roll” to the afternoon will be

rewarded as a full day at request rate. o A lesson that “rolls” to the next day will not turn the original assignment

into a request.

Request lessons are booked through our MSSC whenever a guest has requested an instructor by name at a point of sale.

o Be proactive in managing your clientele to avoid scheduling conflicts. o Request lessons must be booked prior to the lesson date. The strict

cutoff for this is at the end of business on the day before.

Referrals are a great way to meet the needs of our guests, and create business for a peer when you are unable to accommodate a request. These should be coordinated with the MSSC and the Private Lesson Supervisor.

“On The Book”

Sometimes, you will be released after the group lesson meeting time, and directed to check in with an adult supervisor.

You may be asked to be “on the book” (available for afternoon private lessons).

They will give you a time and place to check back in, in uniform, ready for work.

o Ideally, keep your cell phone charged and accessible during this time. o If you need a lunch, use the opportunity take one, since you may be

working the afternoon. o If you are assigned to a lesson, a scheduler from MSSC will call to inform

you of the time and place to meet that guest. o If you choose to go skiing or riding during this time, you must change

out of your uniform jacket to do so, as you are not “on the clock.”

http://www.copperskiandrideschool.com/

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Foreign Language Pay

This may be indicated as an additional flat rate pay item on a check out slip, when an instructor is able to accommodate an assigned or request private lesson in a second language. Typically, the private lesson supervisor will coordinate these assignments when our guests indicate a desire for specific language in the notes of the lesson. If you indicated that you can speak a second language on our SRS survey, then we may contact you for such an assignment.

This is: o Fluency -or- demonstrated conversational proficiency in a second

language. o Thinking in the second language. o Ability to use proper grammar and syntax to communicate an idea or

concept. o Used when private lesson guest(s) request an instructor that can speak

a specific language, and we are able to find a suitable match from our staff for the threshold and skill set.

o If you are uncomfortable with an assignment for any reason, please open up a conversation with your supervisor, so we can find a solution for you and the guest.

This is not: o You know how to ask for a beverage and/or the bathroom. o You know a few key nouns, and use English for the rest.

Booking Copper Lessons at other Resorts

Lesson must be cleared with Copper Supervisor/Manager at least seven days prior to the intended date of visit to allow for Director-to-Director notification of resort being visited.

Guest must purchase all day Private lessons with instructor, from Copper Ski & Ride School and a lift pass from the visiting resort. *Note: instructor will receive a lift comp.

Highly recommended that instructor is certified and instructor should be familiar with terrain at resort being visited.

Upon arrival at destination resort, instructor may check in with a Resort Representative for brief orientation of lift access privileges & policies, trail usage, suggested terrain and closures.

Instructor may not be covered by Worker’s Compensation, and has no Copper auto insurance provided while traveling to or from the destination resort.

Instructors may ride in the guests’ car but under no circumstances can they drive the guests’ vehicle. The guest may not ride in the instructor’s vehicle.

Visiting instructor will wear their complete SRS uniform unless they are requested not to by the resort being visited. In this case, they must wear respectable, clean outerwear.

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Visiting Instructor Protocol

Option: Opportunity for expanding guest experiences, with all day private lesson clientele, by allowing Copper instructors to go to other resorts.

Qualifier: Ski & Ride instructors, from Copper Ski & Ride School, with private lesson clientele.

Actions/Policy:

1. Guest must purchase all day Private lessons with instructor, from Copper Ski & Ride School and a lift pass from the visiting resort. Note: instructor will receive a lift comp.

2. Recommended that instructor is certified and instructor should (must) be familiar with terrain at resort being visited.

3. Lesson must be cleared with Copper Supervisor/Manager at least one day prior to the intended date of visit to allow for notification to resort being visited.

4. Upon arrival at destination resort, instructor may check in with Private lesson Supervisor/Manager for brief orientation of lift access privileges & policies, trail usage, suggested terrain and closures.

5. Instructor may not be covered by Worker’s Compensation and has no Copper auto insurance provided while traveling to or from the destination resort.

6. Instructors may ride in the guests’ car but under no circumstances can they drive the guests’ vehicle. The guest may not ride in the instructor’s vehicle.

7. Before departure, if the lesson is requested at a non Powdr resort, the lesson must first be cleared by the Ski School supervisor/manager at the destination resort, at least one day prior to arrival.

8. Visiting instructor will wear their complete SRS uniform unless they are requested not to by a non Powdr resort, in which case they should wear respectable clothing.

Instructor acknowledgement: _________________ ___/___/____ ________________________ Resort to be visited Date of visit Supervisor approval signature _________________________________________________________ Private Guest name/s ___________________ ___________________ ___________ Instructor Name Instructor Signature Date

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Adult Lessons

Arrive in time to be at meeting places for scheduled assignments. o Adult- 8:45 West Village Rentals (AM beginner ½ day)

9:30 Outside at Lesson Flags (full day lessons) 12:45 Outside at Lesson Flags (PM beginner ½ day)

Instructors are responsible to look up their work assignments on the computer and can use the computers outside the Locker Room to find your assignment for the day.

Specific levels of assignment are noted on the white board outside the supervisor office.

Allow enough time to dress and travel to line-up.

Those instructors that have an assignment should go to their prescribed meeting spot.

Pool instructors should report directly to their Supervisor at the Flags.

Prior to the start of your lesson, seek out opportunities to assist and delight our guests; i.e. if they have asked about a location of something, walk with them there, instead of just pointing.

Adult School Operations Checking In Instructor Check-In

o Arrive in time to be at meeting places for scheduled teaching or training assignments.

o Instructors are responsible to look up their work assignments on the computer and can use the EDGE PC’s to find your assignment for the day (i.e. Private, Youth, Special Program).

o Use the White Board outside the supervisor office to see your specific assignment.

o Assigned Early Morning Duties: Guest Assist / Greeting until 9:30am will be assigned by a supervisor on a previous day. Early morning duties may include, but are not limited to: animation set-up, rental assistant, or transporter. Please remember to check out for these duties at the end of your day.

Student Check-In o 8:45am – 10:15am o Students arrive and register at Guest Services.

During Student Check-In instructors will be responsible for the following:

o Ensuring that each student has a lesson ticket for that day. o Ensuring that each student has the appropriate clothing and accessories

including waterproof jacket, pants, gloves, hat or helmet, and goggles or sunglasses.

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o Setting clear expectations for the lesson experience, including any necessary transportation, etc.

Lesson Departure:

o 9:30-10:00 -Half Day Beginner Lesson- Depart on Green Line bus to Green Acres

o 10:00 am – Full Day Beginner Lesson, and group lessons beyond level 1 o Expect to be circling back to check in with your supervisor/other instructors

who will be dealing with any late students. o At this time instructors will begin their on-snow division procedures and

create their class lists. Instructors are responsible for submitting a class list to their supervisor prior to their class departure from West Village. The class list must contain the following information:

Instructor’s name Cell phone number Discipline and level Date Student’s name Flaik tracking number

Class Ability Splits and On-Snow Divisions Verbal:

o Open dialogue to create a welcoming environment while assessing relative skill, experience level, and confidence toward the experience.

o Be positive, maintain eye contact, avoid an interrogating tone. o Stay in close contact with peers and Supervisors to mitigate asking the same

questions twice. o Keep in mind this can be a misleading assessment, even with adults. o Confirm Verbal Assessment with visual physical cues as class departs learning

area. Movement Analysis starts as we depart, not at the top of the lift. Watch them walk in their boots. Watch them slide toward the maze at UCQ (wobbles on the way to the

lift would indicate you are about to make a mistake). On Hill Division Locations:

o Top of Rugrat for Second Day, or Level 2: Splits into “chair ready” group, and “carpet ready” group.

o High Point Trail, above Woodward Central entrance: Access from the Quad, high traverse east.

o The Supervisor’s goal is to be present at these locations on a daily basis as a contact and a resource. At times, business volume may dictate a need for them to stay closer to the base.

When moving students, BE SENSITIVE! Let the student that you are moving know that you believe this new group will be perfect for him/her! Tell him/her that this new group will be skiing terrain that they will have more fun on! Be positive! Take them over to the instructor of the new group when possible and introduce them!

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Lunch o When working, you are eligible for a discount at the Union Creek Cafe food

court. o When assigned to a full day group lesson, you are paid at your teaching rate

during your lunch, and you are expected to eat lunch with your guests. This is a wonderful opportunity to bond with your guests and build more rapport in a different setting.

o You may choose to eat with your guests at any of our establishments across Copper, excluding the EDGE. This can be a nice way to show them more of our resort.

o When working half-day lessons, chat to your supervisor after returning from Green Acres about your lunch plan. Ideally, return to West Village by 12:15, and be back at afternoon line-up by 12:45. We will work with you if timing becomes a challenge with this.

Your wrap-up for any lesson should include:

Highlights from the experience. Reflection on skill(s) learned, and terrain explored. Recommendations on where student(s) can comfortably ski/ride for their next

experience. A few key safety messages. A genuine invitation to return.

Instructor Check-Out

You must submit your Time Card to a supervisor for signature and submission to the payroll person. A check out supervisor/foreman will be stationed at the checkout desk after 3:00pm. If your day ends prior to that, you may leave your pay slip on the table. You must hand in your Time Card before 4:30. Remember to keep your yellow slip for your own records. These are stored alphabetically in an accordion folder on the desk for your convenience

Make sure that the following information is completed on your check out:

Your full name and date Home department Type of lesson or program Discipline Number of hours worked Total number of students Level of class

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Frisco Adventure Park

Copper Mountain has a partnership with the Town of Frisco to accommodate First-Time Ski and Snowboard lessons at the Adventure Park on the peninsula. o These lessons go from early January to the end of March and are offered 6

days a week Sunday through Friday. Mondays in March are “Blackout Dates” as well.

o For each of these days there are two separate lessons offered, 10:30-12:30 and 1-3pm.

o Ages for the classes are 8 and up with a maximum class size of 10 students. o Neither Copper nor the Town of Frisco supplies rentals to guests. When

signing up for lessons, Frisco will give the guests a print out of rental shops nearby to attain gear.

o When wrapping up the lessons here, be sure to invite the guests up to Copper to check out the “next step” in their skiing or snowboarding.

o Speak with an adult supervisor if you are interested in work opportunities here.

o If you are preparing for your first experience working there, an adult supervisor will get you lined out with the specific information you will need.

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Youth School Operations Expectations:

Children are your SAFETY concern.

Children have fun and want to come back.

Positive skill and movement based feedback (instructor to student and parent).

Thorough recap of the day & plan for future lessons (instructor to student & parent).

A genuine invitation to return.

Teaching/coaching to student’s needs.

Appropriate terrain for student’s skill base.

Teach student respect/care for other skiers/boarders, the mountain environment, & gear.

Educate student on Responsibility Code.

Report card reviewed at end of day/wrap up with parent.

Paperwork filled out properly and handed in (issues with paperwork/procedures should be addressed to supervisor/manager in office, not at the Schoolhouse in front of guest.)

Checking In: Instructor Check-In:

o Arrive in time to be at meeting places for scheduled teaching or training assignments.

o Instructors are responsible to look up their work assignments on the computer and can use the EDGE PC’s to find your assignment for the day (i.e. Private, Youth, Special Program).

o Please allow yourself enough time to get dressed and be at The Schoolhouse at your assignment to meet youth guests & parents by 9:00am. *Note: you are paid 5.75 hours teaching rate from 9:30pm-3:15pm.

o Assigned early morning duties: these will be assigned by a supervisor on the morning of the assignment, and generally run until 9:30am. Early morning duties may include, but are not limited to: animation set-up, registration, concierge, 3-5 year old assistant, rental assistant, outdoor meeting place assistant, carpet assistant, entertainer, or transporter. *Note: If you start these duties at 9am and go until 9:45am, you would get 30 minutes non-teaching pay, because you are paid 5.75 hours from 9:30am for teaching lessons.

Student Check-In:

o 8:30am – 9:45am o Parents and students arrive and register at The Schoolhouse. o Parents of 3-5 year olds will escort their child through the rental process

followed by signing in their child at the concierge desk. During this time a Ski/Ride School Pro will assist their child upstairs and participate in non-instructional supervised activities.

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o Parents of 6-15 year olds will escort their child through the rental process. After they have received their rentals, students and parents will be directed to the appropriate meeting area at 9:30am where they will be assisted by Ski/Ride School Pros in finding their group/level. During this time, verbal divisions will take place. (Secure storage is not available for personal belongings at the Schoolhouse).

During student check-in, instructors will be responsible for the following:

o Ensuring that each student has a lesson and lift ticket for that day. o Ensuring that each student has the appropriate clothing and accessories,

including waterproof jacket, pants, gloves, hat or helmet, and goggles or sunglasses.

o Check for allergies and early pick-ups and discuss such information with the parents.

o Proper verbal assessment of level. Lesson Start/On-Snow Division:

o 9:30am-10:00am o Instructors must be in the yard, at their assigned flag by 9:00am, unless

directed otherwise by a supervisor. o All lessons will begin promptly at 9:30am. Students are expected to be

registered and ready with equipment at this time. While the lessons start at 9:30, expect to be circling back to check in with your supervisor/other instructors who will be dealing with any late students.

o At this time, instructors will begin their on-snow division procedures and create their class lists. Instructors are responsible for submitting a class list to their supervisor prior to their class departure from the Schoolhouse. The class list must contain the following information:

Instructor’s name Discipline and level Date Student’s name Age Flaik tracking number Clothing description Special instructions (allergies, special meal information, early pick-

ups, medication, 11+ year old release) Lifts to be ridden in the morning

Getting Ready for the Day:

o 3-5 year old “first time” classes will begin their day inside focusing on skill building activities that will be transferable on to the snow later in the day. This lesson is designed to “introduce” skiing/riding skills, but not necessarily master them.

o Vests: students age 7 and under will be provided with colored vests at the time of check-in. These vests are used as a visual safety measure to let guests and mountain employees know that they are with Ski & Ride School in case they are separated.

o Lift riders age 7 years and under: all students who are 7 years of age or younger must be accompanied by an adult when riding the chairlift. It is best

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if the accompanying adult has ridden and mastered the chairlift before riding with students. It is the instructor’s responsibility to ensure that these students are safe and that the accompanying adult knows what to do once they reach the top of the lift. Ideally, instructors should follow the class up to ensure that all students have made it up safely.

Class Ability Splits and On-Snow Divisions

Have the location or contact information for instructors above, below, and at your level.

After verbal split and release/departure from yard, ski with your group assessing skills (not speed or terrain).

If possible, ski with other groups around your ability level to see if any initial switches can be made before checking in with supervisor.

Switches should be skill-based and focused around the ideal of creating a cohesive ski/ride class.

DO NOT take any student up any chairlift unless you are absolutely sure they will be able to ski / ride down on their own.

BE SENSITIVE! Let the student that you are moving know that you believe this new group will be perfect for him/her! Tell him/her that this new group will be skiing terrain that they will have more fun on! Be positive! Take them over to the instructor of the new group and introduce them.

Where & when- A supervisor will be in the following locations to offer help with

splits and give any necessary assistance:

Green:

Location: Top of Kokomo at Roundabout sign

Time: 10:30am Green/Blue+ :

Location: Top of UCQ

Time: 10:30am Lunch

o Lunch is served 11:30am – 1:30pm o Lunch time- 1 hour or less o All regular youth group lessons include lunch.

Depending on how your day is going, the weather/snow conditions, and the hunger level of your students, you may take lunch at any time between 11:30am and 1:30pm. Advanced levels may eat at Copper Station, Solitude or the Schoolhouse. Classes that are riding at Green Acres may also eat lunch at Copper Station. If a class will be eating outside of West Village at Jack’s, Copper Station or Solitude, they must get a lunch ticket and submit the white and yellow copy of the class list before leaving the Schoolhouse in the morning.

Instructors must submit a completed class list (yellow form) with the time in for lunch, where their class is eating lunch, and where their class will be skiing/riding

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after lunch. This is also when instructors submit their Time Cards for signoff and payroll.

Once this is completed and submitted to a supervisor, instructors will be given a lunch ticket.

Allergies and special meal instructions: It is the responsibility of the Instructor to check for allergies or special meal instructions. Allergies and/or special instructions will be on a red sticker located on the lift ticket. If there is a sticker but no information check in with the Supervisor on duty and/or Indoor Staff and they will be able to look up the specifics. If a student has a special meal you can pick it up at the TLC room. Indoor Staff will assist you with this.

Lunches for youth 3-5: If you are teaching a 3-5 year old lesson please pay extra attention to the amount of food that you are giving to students. It is best to start out with smaller or ½ portions and get more food if they are still hungry. Also,

students in this age group should only be given ½ cups of hot chocolate, milk, or

juice and absolutely no soda.

Early Pick-up: Early pick-ups can only be scheduled for 1:00pm with prior arrangements being made at the time of registration. Students who will be picked up early will have a blue sticker on their lesson ticket. Students with early pick-ups should be fed lunch. If a class is done eating and ready to get back on the hill before 1:00pm, instructors can check that early pick-up student into TLC. Never leave a student at the Guest Service desk or alone to wait.

Instructor Time-Cards- completed during lunch.

You must submit your Time Card to a supervisor for signature and submission to the payroll person. A check out supervisor/foreman will be stationed at the lunch desk.

Make sure that the following information is completed on your Time Card: Your full name and date Home department Type of lesson or program Discipline Number of hours worked Total number of students Level of class

Hot Chocolate/Snack Breaks

Anytime throughout the day Hot chocolate will be served to instructors and their students at Union Creek,

Solitude Station, Jack’s, and Copper Station. Instructors must be in uniform and with students in order to take advantage of free hot chocolate. (Please note that only hot chocolate is available at these venues).

Hot chocolate, along with soda, milk, juices and a variety of snacks are served from 10:30am until 2:00pm at the Schoolhouse cafeteria.

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Please remember that this is a courtesy that is given to the Ski & Ride School and your professionalism is expected. Taking unfair advantage of this may result in loss of privileges for all instructors and students.

Class Lessons 9:30am – 3:00pm

Report cards: Each student is required to receive a report card. This is your opportunity to explain the student’s day, what they mastered, what they need to improve, what they will be working on the next day, and any additional comments/concerns. This is also a great way to ensure that the student and parents know who the instructor was for future lessons and private bookings. Students who have been checked into TLC must also receive a report card. Indoor Staff will expect this at the time of TLC check in. Always invite our guests back for another lesson!

Learn to Ski/Ride through Play, Drill, Adventure, Summary: Emphasis is always on safety first and foremost and then on fun and learning. You MUST learn about them before you can teach them. Learn their names, where they are from, what sports they play, if they are cold, hot, tired, sick, if their boots fit well, etc. The more you learn, the more successful your day is going to be. Kids are not just short adults.

Be creative, use your imagination, and consider their perspective. Teach to the age level of your students. Play with them. Build a “team” spirit. Give them terrain to explore. As always, safety is first, but FUN is next! If they are having fun they will want to learn, and your day will be successful. They will also want to come back to ski or ride with you.

Where To Go and Who To Take: This is a guideline of appropriate terrain & lifts to ski and ride for each different level of student. There are several other factors besides ability, including:

Snow conditions: if the snow is deep or icy, ski easier terrain. Weather: some lifts are colder to ride than others (i.e. The American

Flyer). Time of day: don’t make your last run of the day the most difficult one.

Work up to harder terrain and then back off the difficulty towards the end of the day.

Crowds: sometimes the game you want to play requires a fairly empty run for safety reasons. Some lifts are usually relatively empty (i.e. Rendezvous).

After lunch lesson: it is very important to pace your lesson well. Afternoon is NOT the time to over-challenge your students with terrain or new tasks. Challenge them in the morning. The last few runs should be easy. Ski/ride terrain in the afternoon that will boost morale and confidence and will emphasize newly acquired skills. Begin your summary of the lesson (Wrap-up) early. Do not wait until the bottom of the last run to begin your wrap-up; it should begin with at least an hour left in the lesson.

Before you reach Parent Pick-Up, you need to have finished your wrap-up on the hill. Your wrap-up should include:

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What EACH student thought of the day, what was their favorite part. What EACH student learned. What games/activities/exercises you did. Where EACH student can COMFORTABLY ski/ride following the lesson. What safety issues were addressed. What EACH student’s strengths are and what he or she needs to improve

on. What EACH student will learn in the next lesson.

Parent Pick-Up 3:00pm

Parent pick-up is at 3:00pm and is located directly behind the Schoolhouse *Be on time – 5 minutes early is better than 5 minutes late.

Greet parents and ask them to be patient so you can talk with each one. Introduce yourself to each parent. Shake hands. Take off your glasses/goggles to make eye contact. Speak to each parent with his or her child present. Because you have already done your lesson summary with each student, let him/her help you tell each parent about the day.

Talk about what skills were developed today. Be specific; i.e. Jimmy had trouble turning in the powder. We worked on his up and down movements (flexion and extension) to better enable him to turn his skis.

The parents of your students expect you to know more about skiing/riding than they do. Give them what they want to hear.

Talk to the parents about your plans for tomorrow’s skill development and fun. Talk to them as if you’ve already made the assumption that their kids are going to come back; i.e. next time Jimmy and I are going to work on bringing his newly found pressure control skills into easy ungroomed terrain to make more of the mountain accessible to him. Make it harder for them to say no.

If they haven’t signed up for tomorrow’s lesson and sound interested, give them a Return Card and offer to bring them down to Guest Services personally to sign them up if you can. Tell them where and when to check in for tomorrow’s lesson, and remind them that returning students usually have a much shorter line to wait in.

Each child will receive a report card. This will make it easy for your students and their parents to remember what they did in your lesson and to remember your name.

If there were problems with the lesson, do not pass those concerns on to the guest. If you have a situation that you think might result in a parent complaint let your supervisors know as soon as possible (i.e. before parent pick-up).

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Parents must have a “claim ticket” with matching numbers to their child’s lift ticket. If a parent does not have a “claim ticket” a supervisor must see appropriate ID to ensure that child’s safety. Instructors must ensure that each student is released to a receiving adult and must print their name on the class list under Receiving Adult. If a student is not picked up by 3:45pm, instructors can check that student into the TLC room.

If a child was checked into the TLC room, please inform the parent if they have not already been contacted by an Indoor Staff person. Parents can be directed to the TLC room located on the upper level of the Schoolhouse.

All students must receive a report card.

Instructors who have students over 11 years may have students who are allowed to be released without an adult. Please check with the Indoor Staff to ensure that the student does have parental permission to be released and document that on the class list.

Once all students have been picked up, instructors must submit their completed class list to a supervisor before heading back to the locker room.

Separated Student (10-54) Policy If during the course of the Youth lesson, a student becomes separated from you:

1. Stop immediately. 2. Scan the area, and call his/her name. 3. Try to recall when and where you last saw the student. 4. Go to the nearest phone and call the Schoolhouse at ext. 83263! 5. Provide the Schoolhouse with the Flaik GPS unit code and the child’s name. 6. Give the Youth Supervisor a full description of the student, including the color

pants and jacket they were wearing, how tall, what color hair/eyes, etc. Also tell the Supervisor:

a. The student’s name b. How old he/she is c. Their ability level d. Where you last saw the student e. Where your class was headed f. Your present location g. What directions you gave the class in case they got lost h. What your separation plan is

7. A Youth Supervisor or Indoor Staff will provide you with directives on what to do next. Other Supervisors will be notified. If the student is not found within 30 minutes, Ski Patrol will be notified. If you find the student, notify the Schoolhouse immediately.

8. Once found, review with the student how the incident occurred. 9. At the end of the day, notify the parents of the incident. Discuss the incident

with a Youth Supervisor and fill out a Missing Child Report before going home.

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Some ways to prevent a 10-54 (separation): Before leaving the Schoolhouse:

Fill out class list entirely-with a complete description of each student’s clothing and helmet/hat colors.

MAKE SURE YOU ACCURATELY AND NEATLY WRITE THE FLAIK GPS #.

Make sure ALL your students know your name, and you know ALL of their names.

Explain to your class what they should do if they become separated from the class:

o They should try to stop another instructor and tell them who they are supposed to be skiing with.

o If they can’t find another instructor, they should ski down to the nearest lift operator and tell them who they are and who their instructor is.

Make sure each student has a skiing “buddy.” They are responsible for telling you if their buddy falls or becomes separated from the group.

Consistently tell your class the trail and lift you plan to ski next. While on the hill:

Count, count, count! Before getting on a lift, after getting off a lift, and several times while skiing, especially after the trail you are skiing splits.

Stop before every junction and regroup.

You should have the last student in your group in sight at all times.

Ski at the speed of the slowest student in your group. Don’t promote stragglers.

Choose a Team Captain- this could be your strongest skier/rider. The Team Captain should ski/ride last.

TLC Policy TLC (SICK, SAD, TIRED, INJURED)

The TLC Room is located on the upper level of the Schoolhouse. Students who are sick, sad, tired, or injured are welcomed into the TLC Room and a parent will be contacted.

All students must be checked into the TLC Room by their instructor or by an accompanying instructor. Instructors must bring with the student their riding gear and any personal belongings. Each student must also have a report card.

Indoor Staff will tend to the student and will contact the student’s parent or legal guardian upon arrival to the TLC Room.

If a student is placed in TLC prior to lunch, the instructor must check on the student at lunch time and (if possible) sign that student out to join the group for lunch.

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Instructors are responsible for contacting the Indoor Staff to check on their student and for getting the student to rejoin the group.

The TLC room is not a place for students who lack motivation. If an instructor is having a difficult time with a particular student, please contact a Youth Supervisor for additional support or strategies. Youth Instructor “Code Blue” Procedures A Code Blue is any youth SRS student behaving and/or displaying the following behavior:

Refusal to follow/listen to instructor, restricting the instructor’s ability to continue with a group lesson.

Using verbal obscenities in class (after being coached by an instructor/SRS staff of proper language in Youth SRS).

Shouting and/or loud abusive language by student directed at fellow students, instructors, and/or other guests on the mountain.

Physical contact (ex. hitting, kicking, or shoving) with other guest(s)/student(s) and/or instructor(s) at Copper Mountain.

Threaten physical contact with other guest(s)/student(s) and/or instructor(s) at Copper Mountain.

Any student who is upset, frustrated, crying, and/or not talking to the point of being inconsolable and presenting a threat to his/her safety or the safety of the people surrounding him/her.

What do you do?

1. Contact the TLC staff (970-968-3263) and provide: a. your name b. location c. name of student d. nature of problem

2. Remain calm until support/help arrives. 3. Two SRS employees will arrive to take over supervision of student. 4. Remove remaining class members from area and continue with lesson. 5. Before turning in your final class list after Parent Pick-up, please note incident

on back of class list (in Unusual/Wacky things). 6. At the EDGE locker room, stop by the supervisor’s office to provide a written

account of the incident.

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Mini-Stars

Mini-Stars is a 1-hour product offered through the Childcare (BBB) and the Mountain Sports Sales Center. Available times for Mini-Stars are 10am, 11am, 1pm, & 2pm. A supervisor will select an instructor and give details for the lesson, where the lesson is to begin, and the name of the child. The goal is to introduce the child to the snow experience through sliding and positive reinforcement. Children may start as young as 18mos. up to 5 years old. Instructors teaching Mini-Stars will be paid $20 for each one hour session.

Adult Staff Teaching Youth Lessons

Youth lesson tickets are attached to the student’s coat with a zip tie. They will indicate whether that student is skiing or snowboarding and should have their name printed on it. You must check the ticket for special instructions and colored stickers indicating allergies, early pick-up, & food restrictions.

Class lists are very important. Make sure they are filled out correctly. The white copy goes to the supervisor in the morning before you leave the yard. Be sure to fill out the clothing description and indicate any special instructions from ticket. The yellow copy goes to a supervisor upstairs at lunch. Indicate on the yellow copy switches in kids, what time you are in for lunch, and where you plan to ski in the afternoon. The Pink copy is also handed in when you check out at lunch. The final copy is handed into the supervisor at the end of the day. Write down who your students were checked out to under the “pick-up” column. First and last name must be printed legibly.

The parents will be given the bottom half of their child’s lesson ticket when

they check them in. Verify that the number on the lesson ticket matches the number on the parent’s ticket stub when they pick them up. If they don’t have the ticket stub, find a supervisor.

Verify your student’s level before taking them up a chair lift. If in doubt, take

a lap on Slingshot to make sure they know how to stop and turn. If your students tell you they ski black diamonds, don’t take their word for it. Check for yourself.

If you have a child in your group that does not fit, such as a kid skiing parallel

while the rest of your class is wedging, it is your responsibility to move them to the appropriate class. Lunch is a good time to do this. Ask the supervisors for help if you need it.

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Youth Programs Information Sick kids – refer to pages 47,48 Separated child procedure - refer to page 46 Injured student procedure - refer to page 13

Scooters Ages 4-12

Classes meet from 8:30 - 2:00

Saturday & Sunday offerings

Dec session meets in Center Village

Jan, Feb, March sessions meet in West Village

Dec & March are 3 weeks

Jan & Feb are 4 weeks

Scooter Grand Prix: On the 4th

week of the Jan & Feb sessions, students will participate in a timed race on a specifically designed course. Every athlete will receive an award.

Choppers Ages 8-18

Classes meet from 9:00 – 3:00

Saturday & Sunday offerings

6 week session beginning in January

Meets in Center Village

Trailblazers Ages 3-5

Classes meet from o AM 9:00 – 11:30 o PM 12:30 – 3:00

Thursday & Friday offerings

Jan & Feb sessions o Sessions are 4 weeks

Ice Cream Cup: Celebrates the completion of the session with a fun obstacle course on Lower Roundabout.

After all students participate in the course we will host an ice cream social upstairs in the Schoolhouse.

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Over the Hill Gang - OHG

Over The Hill Gang originated at Copper Mountain in 1976 and has been going strong ever since. The club is very active and remains a true celebration of sliding and a testimony to skiing and riding as lifetime sports. This unique year-round program is operated by the Copper Ski and Ride School. Skiers and riders 45 years and over have the opportunity to share in lasting friendships and camaraderie while participating in skiing, riding, and social events. The Gang skis and rides in guided groups on Tuesdays, Wednesdays, Saturdays, and Sundays from January to late March. The day is filled with maximum sliding time as our instructors expertly show groups of 5-10 people the hidden secrets of Copper. The day is highlighted with a social lunch, lift line privileges, après ski camaraderie, and outstanding skiing and riding. Special clinics are also offered as a part of the OHG, covering fun topics like mountain exploration, female-specific programming, and mogul skiing.

Women’s Wednesday

Women’s Wednesday is a weekly program for females, both skiers and riders. Women’s Wednesday groups meet between 9:45 and 10:00 am in front of Jack’s, and ski until 3:00 pm, with a happy hour at Incline Grill after skiing.

The program has a loyal following, including some women that have skied with us for more than five years, and even a couple who have become instructors after learning to ski through the program. There are groups for all levels, and they are assigned to one instructor for the season. Some groups offer structured instruction, and others focus on lots of skiing with minimal coaching, depending on the preferences of the women in the group. Social events are planned throughout the season, including ski/board tuning clinics, wine tastings, theater nights, an end-of-season party, and other special events.

Bump Busters

Learn to rip bumps in this clinic headed up by former competitive mogul skier, Stephen Karp, and taught by competitive-level certified instructors. This first-of-its-kind clinic applies a powerful approach to conquering the intimidation and overcoming the physical and mental challenges of mogul skiing. Stephen Karp has skied competitive moguls on the USSA Tour for four years and on the World Tour for nine years. The program touches on several aspects of mogul skiing including: training, clothing and equipment, stance, balance, body position, mogul etiquette, safety, line choice, turn technique, mental focus and energy. You will be sure to come away from this clinic a better mogul skier.

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Training with Copper SRS and PSIA/AASI

We are proud to be a member school with Professional Ski Instructors of

America, and the American Association of Snowboard Instructors

(PSIA/AASI).

These are our national parent organizations, responsible for providing

professional education and certification. We are members of the Rocky

Mountain Division, which has the second largest membership behind the

Eastern Division. PSIA-RM and AASI-RM includes: Colorado, New Mexico,

Arizona and southern Wyoming, Kansas, Texas, Nebraska and Oklahoma.

PSIA and AASI represent all 50 states within 9 divisions.

Becoming an AASI or PSIA certified instructor is an accomplishment that

Copper SRS recognizes and supports in many ways. Our teaching system of

both snowboard and alpine lessons are based on the American Teaching

Methods modeled in both AASI and PSIA. Your certification level is reflected

in your teaching pay rate. When you obtain a higher certification level or

accreditation with PSIA or AASI, your teaching rate is increased on that merit

alone.

Educational clinics of a wide variety are offered by AASI-RM and PSIA-RM for

continued professional development. The divisional clinic curriculums

represent products that continually evolve and improve. It is your

responsibility as a certified instructor to stay current and informed to

represent yourself as a professional snow sports instructor.

Being current with your divisional and national dues along with regular clinic

participation is important. At Copper Mountain Ski and Ride School, we

expect all certified instructors to be current at your level. We embrace

training, and truly feel fortunate to be closely aligned with two world class

organizations.

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SRS Portal

copper.snowproportal.com

The training calendar for both disciplines will be posted on the SRS Portal for

you to review and plan around.

The portal also offers an option to provide feedback for your trainers and the

training program. Please take every opportunity to do so, as it helps us to

improve our offerings and delivery in the future.

Documents

Copper Ski & Ride School Manuel · Copper Ski & Ride School Manuel Welcome to Copper Ski and Ride School! Whether you are joining us for your first season here, or aspiring toward