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Learning Objectives
1. Distinguish between emotions and moods.
2. Describe how emotions and mood influence behavior in organizations.
3. Describe ways that people manage their emotions in organizations.
Copyright © 2011 Pearson Education 5-2
Learning Objectives
4. Identify the major causes and consequences of stress.
5. Describe the adverse effects of organizational stress.
6. Identify various ways of reducing stress in the workplace.
Copyright © 2011 Pearson Education 5-3
Emotions
Have an object
Spread is contagious
Universal expression
Culturally based display rules
Copyright © 2011 Pearson Education 5-4
Emotion Sources
Self-conscious emotions• Shame •
Embarrassment• Guilt • Pride
Social emotions• Pity • Envy• Jealousy • Scorn
Copyright © 2011 Pearson Education 5-6
Happier People Success
Job performance• Better jobs • Perform jobs more successfully• Less likely to resign
Income
Copyright © 2011 Pearson Education 5-9
Happier Workers More Successful
DistractionMemoryDecision qualityEvaluationCooperation
Copyright © 2011 Pearson Education 5-10
Managing Emotions in Organizations
Job satisfactionEmotional dissonanceEmotional labor
• Anger managementOrganizational compassion
Copyright © 2011 Pearson Education 5-12
Occupational Demands
Making decisions Performing boring, repetitive tasks Repeatedly exchanging information
with others Working in unpleasant physical
conditions Performing unstructured vs.
structured tasks
Copyright © 2011 Pearson Education 5-14
Work vs. Nonwork Conflict
Role• Conflict• Role juggling• Role ambiguity
Sexual harassment Information
• Overload• Underload• Information anxiety
Responsibility for others
Copyright © 2011 Pearson Education 5-15
Stress’ Negative Effects
Task performance
Desk rage
Health• Metabolic syndrome
Copyright © 2011 Pearson Education 5-17
Organizations Manage Stress
Employee assistance program
Stress management programs
Wellness programs• Presentism
Copyright © 2011 Pearson Education 5-20
Managing Stress
Manage time wisely
Seek social support
Eat healthier diet
Be physically fit
Copyright © 2011 Pearson Education 5-21
Managing Stress
Relax and meditate
Get a good night’s sleep
Avoid inappropriate self-talk
Take a time-out
Copyright © 2011 Pearson Education 5-22
Copyright © 2011 Pearson Education 5-23
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EC1N 8TS.Copyright © 2011 Pearson Education