Copier Issues

8/14/2019 Copier Issues

1/6


2/6

i. Try a Full Restart of the device

ii. Is Card Reader lit green?

1. No

a. Is reader plugged in?

b. Most likely a bad reader, call Info Sys

2. Yes

a. Does Card Reader Blink when swiping a card?

i. No

1. Most likely a bad reader, call Info Sys

ii. Yes

1. Try another card

2. Try another full restart

3. Contact Info Sys


3/6

2) User Swipes Card and Gets in but has no cost center

a. What screen does the user first see when logging in?

i. Option to charge between Personal Funds or Cost Centers

1. They should see a Cost Center listed if they press the CostCenter button

2. If it is the wrong Cost Center displaying, then Louise

Janutolo in Auxiliary Services should be informed

([email protected])

3. If possible, provide the UIN, Name, Cost Center Displaying

and Cost Center Desired

ii. Account Balance Screen Displays

1. User clicks OK

a. User is prompted with Copy tab

i. This means that the user has Personal Funds

(i.e. money on their Blackboard card), but

does not have a Cost Center

ii. A formal request to have the user added

must be made by the person responsible for

the departments cost center list to Louise

Janutolo in Auxiliary Services([email protected])

b. Insufficient Funds error

i. This means that the user does not have any

money on their Blackboard card or access to

a Cost Center

ii. A formal request to have the user added

must be made by the person responsible for

the departments cost center list to LouiseJanutolo in Auxiliary Services

([email protected])

3) Copier displays License Max error

a. Wait a couple moments and the message should go away
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


4/6

b. If it does not go away on its own, try a pressing the ON/OFF button to

put the printer to sleep and then turn it on

c. If that does not work, try a full restart of the device

4) Copier displays a Waiting For Pharos Network message

a. Completely power down the device

b. Unplug the Card Reader

c. Restart the device with the Card Reader unplugged

d. If the device connects to the Pharos Network

i. Plug in the Reader

ii. Wait for the screen to change to Swipe Card

iii. If the screen does not change on its own, touch the box on the

screen or press the ON/OFF button on the device

e. If the device still does not connect to the Pharos Network with the Card

Reader unplugged, contact Info Sys

5) Copier gives message concerning the Bypass Tray or A4 Paper when the user

goes to make a copy

a. The Printer is defaulting to the last persons choice. Press on the Paper

Select button and choose Auto Select or Letter Tray 1

b. If the copier continues to default to one of these settings each time a

copy is made, restart the device


5/6

PRINTING ISSUES

1) Pop-Up is grayed out or displays Request FINDUSERCODE failed error

a. Pharos Print Server Service needs to be restarted - Contact Info Sys

immediately

NOTE: This means that no copiers on campus are working

2) Installing the Print Driver halts and indicates that there was an error

a. Review the last entries in the log

b. If there is an error indicating Insufficient Privileges, an Administrator

will need to install the software (This is common when Secure PC has

been installed)

c. For all other errors, try installing the client again

d. If the installation still does not work, contact Info Sys

3) The Print Pop-Up displays, but no Cost Centers are displayed

a. Type a % symbol in the search box and search for it

i. Users Cost Centers display correctly

1. User can select and print

ii. No Cost Centers Display

1. Is the user logged in with a Guest Account?

a. Guest Accounts cannot print to copiers at this time

2. Is the user logged in with their own account?

a. This means that the user does not have access to

any cost centers

b. A formal request to have the user added must be

made by the person responsible for the

departments cost center list to Louise Janutolo in

Auxiliary Services ([email protected])

iii. Incorrect Cost Centers display

1. If it is the wrong Cost Center displaying, then LouiseJanutolo in Auxiliary Services should be informed

([email protected])

2. If possible, provide the UIN, Name, Cost Center Displaying

and Cost Center Desired

4) Printer Pop-Up does not display
mailto:[email protected]:[email protected]:[email protected]:[email protected]


6/6

a. Pop-Up flashes by quickly

i. Does the user know how many Cost Centers that they should

have access to?

ii. If it is one

1. This is common behavior if the user only has one cost

center

2. The one cost center is chosen by default everytime

iii. If it is multiple

1. The user must not be entered into all of the Cost Centers

2. A formal request to have the user added must be made

by the person responsible for the departments cost

center list to Louise Janutolo in Auxiliary Services

([email protected])

b. Pop-Up does not display at all

i. Try re-installing the Driver

ii. If that does not work, contact Info Sys

5) All pop-ups seem to go fine, but Print Does Not Come Out at Printer

a. Verify that it is the correct Copier being printed to

i. If not, install the correct driver

ii. If it is, most likely the IP of the device was not saved and has

changed. Contact Info Sys
mailto:[email protected]:[email protected]

Documents

Copier Issues