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KATY CLARK POTPINKO1286 NORTH HANOVER STREETPOTTSTOWN, PA
[email protected]
Project Coordinator and Software Specialist with over 12 years
of experience managing, implementing and instructing software
roll-outs and upgrades for Fortune500 companies, specializing in
the Pharmaceutical Industry and Municipal Government Finance.
Acting as a change agent with a focus on budget and customer
satisfaction.
Professional ExperienceDALLAS DATA SYSTEMS, INC.,Pottstown, PA
7/2001-10/2009Project Coordinator/Instructor* Increased employee
productivity designing and instructing classes in MicrosoftOffice,
Proprietary and Financial Software Upgrades; MS Exchange, SAP, MS
Office, Outlook Exchange, Caselle, Clarity, SQL Server Applications
and MS Access Applications. MOUS Certified* Added value to employee
work reviews by performing pre and post assessments inthe roll of
the On Site Subject Matter Expert (SME)* Managed Course Development
and Delivery of Microsoft Office, Proprietary MS Access based and
Sql. Server driven Financial Software implementations, always
sta
ying within budget guidelines and expectations identified by the
customer and terms of their agreement* Increased employee knowledge
and decreased learning gap of software skills bydeveloping and
conducting training needs analysis to identify and match employees
software skills with employers expectations and job function* Using
the ADDIE Model, designed personal software training plans for
employees* Received a 100% customer satisfaction rating by acting
as the liaison and scheduling coordinator, Increased sales 30% by
assisting in pre-sales presentations; boosting customer confidence
because of my intimate knowledge of software, conducted in person,
via GoToMeeting, or NetMeeting* Acted as a liaison/point of contact
for customers from point of sale through training and transition
months. Coordinated with various departments and our implementation
team and kept 100% of projects on track and on budget.
* Developed and designed software training courses for all
modules of finance software package. Integrated updated help desk
user data for classroom improvements.
PTS LEARNING SYSTEMS/GLOBAL KNOWLEDGE,King of Prussia, PA
5/1998-7/2001Program Manager/Corporate Instructor* Instructed
Fortune 500 corporate employees by delivering end-user software
training classes, e-learning, compliance and large group
demonstrations* Creatively kept software classes fresh and
increased enrollment by 45% over three years with customized
learning courses, while working as the On-Site Program Manager
* Reduced amount of time employee is away from their job by
developing customized training classes; accomplishing some of their
work during training* Designed and developed customized reference
materials using Visio, PowerPoint,and Publisher, in support of
customized training courses, reducing the number of help desk calls
during implementations and migrations* Conducted training live in
classroom and via internet using GoToMeeting, RapidAssist, or
NetMeeting* Recruited and hired Full-Time End-User instructors and
contractors for large Sales Force Training events (up to 5000 SFT
attendees), maintaining accounting for strict budget guidelines,
exceeding customer expectations every time
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* Increased revenue and decreased expenses by thoroughly
negotiating instructorsalaries, contractor rates and travel
expenses* Regularly measured effectiveness of training and employee
productivity by reviewing instructor evaluations and collaborating
with client following all on-site, virtual and large training,
making adjustments where necessary* Increased instructor
self-esteem by presenting leadership and instructor skillworkshops*
Lead Instructor for large Pharma rollout of SAP CRM and MS Office
Applications; traveling nationwide to conduct classes, and
train-the-trainer instructionClients while at PTS Learning
Systems/Global Knowledge* Merck Pharmaceutical - On-site lead
instructor, End-user Software Program Manager* Armstrong - On-Site
Program Manager* Johnson & Johnson/McNeil -Program Manager*
DuPont Pharmaceutical - On-site instructor and Co-project
manager/Lead Instructor for multiple software implementations*
Santa Fe/Simpatico - Lead instructor, sales software upgrade*
Astra/Zeneca- Instructor, sales software roll out
EducationWest Chester University, West Chester, PABachelors'
Degree- Elementary Education/Minor Degree in Fine Arts
