Convergence in Parking and Transit

Steven Grant

LTK Engineering Services

Senior Systems Consultant

Washington, DC

March 19th, 2013

2013 Fare Collection Workshop/TransITech Conference

The Connected Traveler

• Access to data at each node of travel via mobile technology

• Influence of social media and mobile apps

• Changing dynamics of customer engagement and expectations

The Potential for Payment Convergence

• Smart phone market penetration expectations

• Smart phone apps – move from desktop-based methods to mobile methods

• Additional payment methods using mobile wallets

Parking Payment Trends

• Shared revenues with multiple partners• Meeting customer convenience

preferences• Increased demand for cashless or

electronic payment forms• Increased use of smart phones to find,

reserve and pay for parking• Increase in innovative technologies to

improve access control

Converging Payment and Access Methods

• Contact and Contactless Credit Cards

• Mobile Ticketing apps• Near Field Communication• Pre-booking systems• PIV Cards• EZ-Pass• Transit cards (joint tickets)• Account setup and access

Challenges for Transit and Parking

• Keeping current with developing payment technologies across multi-modal transport

• Accepting these payment technologies across all transport channels

• Data security and personal privacy• Meeting consumer expectations

Conclusions

• Parking and transit customers share common payment and information technologies

• Parking and transit customers share common expectations

• Transit agencies need to be aware of developments in the parking “space” and in consumer behavior

Thank You

Steven GrantSenior Systems Consultantsgrant@ltk.com