#CONVERGE2014 Session 1304 Managing Telecom Directories in a
Distributed or Multi-Vendor Environment David Raanan Starfish
Associates
Slide 2
2 Introduction Challenges and Benefits of Managed Directories
Best Practices for Managing Directories Implementing a Directory
Solution Summary Agenda
Slide 3
3 Introduction Starfish is the leading provider of telecom
management automation, self service and optimization tools. Our
technology seamlessly integrates with and leverages and
organizations business systems and applications to streamline and
optimize business processes. As an Avaya, Cisco and Microsoft
partner, our solutions efficiently unify telecom and IT. Our
solutions are deployed globally at midsize to large enterprises
including many Fortune 1000 companies. We are headquartered in
Bridgewater, New Jersey.
Slide 4
4 The Directory Challenge Multiple sources of directory
information: Unified Communication systems Telecom applications HR
databases Enterprise Directories (Active Directory, LDAP) Each
source may contain different type of information, all relating to
the same user Critical need for an authoritative source of
directory information to feed many applications.
Slide 5
The Directory Challenge Telecom administrators typically own a
piece of the information, but may not be exposed to changes in user
information across the enterprise. For example: A new employee
Someone who is leaving the company Changing departments Updating
their contact information These changes should only be handled once
then automatically shared and synchronized with other applications
and systems that depend on accurate information. 5
Slide 6
6 Benefits of a Managed Directory Maintaining an accurate,
authoritative and synchronized directory infrastructure is the
foundation for many IT and telecom applications. Some of the
benefits of maintaining reliable directories include: Streamlining
telecom administration processes Supporting business applications
Aligning telecom with Identity Management big picture
Slide 7
7 Industry Standards for Directories Synchronization Engines
are the building blocks for Meta- Directories and Identity
Managers. Identify the source of truth for specific information
Each source needs a connector Attribute maps, data flow Consolidate
data from multiple sources Normalize the data and create
associations Create the meta-directory data store Synchronize data
Pro-actively update target systems Make the authoritative
information available to all
Slide 8
8 Identity Managers and Role Based Provisioning Identity
Management allows enterprises to manage end-to-end lifecycle of
user identities across all enterprise resources: Microsoft
Forefront Identity Manager & Identity Lifecycle Manager Oracle
Identity Manager IBM Tivoli Identity Manager
Slide 9
Identify information sources and their scope: HR Database: User
legal name, org unit, employee ID Active Directory: Login Name,
email address PBX: Phone Number, physical location Identify target
systems and information flow: Update Active Directory with
telephone numbers (Push) Update PBX and Voice Mail system with user
names (Push) Update Speech Enabled Auto Attendants (Pull) Update
Call Accounting system (Pull) Web based corporate directory UI
Phone based corporate directory Implementing a Directory
Solution
Slide 10
Define Use Cases: Telecom based directory (extension number is
the key) Add a new station (with or without user association Modify
a station (modify an association with a user) Delete a station Add
an AD user Modify an AD user Delete/Disable an AD user Schedule a
data feed Update an association manually Implementing a Directory
Solution
Slide 11
AD User
Slide 12
Directory Manager
Slide 13
Add a Station
Slide 14
Entry added in Starfish Directory
Slide 15
AD user updated
Slide 16
AD user Name Change
Slide 17
Station display name is synchronized
Slide 18
Once you have a directory solution in place, you can access and
leverage the information: Corporate Directories Web base access
Phone based access Data feed for telecom apps Call Accounting Voice
enabled directories Self Service Solutions Automated On-Boarding
& Off-Boarding 18
Slide 19
Directory Solution Data from multiple sources is maintained in
an LDAP data store representing up-to-date information about users
and their corresponding telecom resources. Directory Server
Enterprise DirectoriesEnterprise Databases
Slide 20
Directory Solution An authoritative directory serves as a
telecom connector to Identity Managers Directory Server Enterprise
DirectoriesEnterprise Databases
Slide 21
Case Study: A global enterprise with over 10,000 employees in
30 countries 2 Avaya CMs 2 Cisco UCMs Requirement for a
consolidated directory that will enable phone and web based access
Requirement for dialing prefixes based on which system the caller
is connected to 21
Slide 22
Accessing the Directory Avaya Directory App Web based portal
Cisco Directory App Directory Server IOS devices
Slide 23
A web based portal enables users to search, display and manage
the directory data store. Accessing the Directory
Slide 24
Directory Server is the foundation for Self Service
Slide 25
Thank you Starfish Associates 1200 US Highway 22 Bridgewater,
NJ 08807 908-243-2900 starfishassociates.com
Slide 26
#CONVERGE2014 Thank You for Attending Please remember to
complete your evaluation of this session in the CONVERGE2014 mobile
app. 1304: Managing Telecom Directories in a Distributed or
Multi-Vendor Environment