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Controlling Medical Severity through Modeling Risk Identification. Presentation to Oregon Self-Insurers Association. July 12, 2012. Presenters. Dawn Yang, RN, MSN, CCM GENEX Services, Inc. Presentation Outline. Overview of Predictive Modeling - PowerPoint PPT Presentation
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Presentation to Oregon Self-Insurers Association
Controlling Medical Severitythrough Modeling Risk
Identification
July 12, 2012
© 2011 GENEX Services, Inc.2
Presenters
Dawn Yang, RN, MSN, CCMGENEX Services, Inc.
© 2011 GENEX Services, Inc.3
Presentation Outline
Overview of Predictive Modeling Targeting Risk throughout the Life of a
Claim Operational Impact Clinical Alerts Case Study Application Questions
© 2011 GENEX Services, Inc.
Overview of Predictive Modeling
© 2011 GENEX Services, Inc.5
Predictive Modeling: Definition
© 2011 GENEX Services, Inc.6
Predictive Modeling: Examples
RETAIL MARKETING
Past purchases predict future sales.
LAW ENFORCEMENT
Past crimes predict future patrols.
CREDIT SCORING Past payments predict future loans.
P&C INSURANCE Past behavior predicts future losses.
© 2011 GENEX Services, Inc.
Predictive Modeling: Claims Predict which claims are
Costly/complexLikely to benefit from case management
Identify claims with demonstrated riskClinical alertsMedication safety
© 2011 GENEX Services, Inc.
Targeting Risk Throughout the Life of a Workers’ Compensation
Claim
© 2011 GENEX Services, Inc.
Targeting Risk Throughout the Life of a Claim
Early Intervention for Predicted Risk
Deferred Intervention for Demonstrated Risk
DATA Claim level Medical and pharmacy bills
TYPE OFINTERVENTION
Telephonic during 1st 30-60 days following injury
Telephonic or fieldbased on need
Operational Impact
© 2011 GENEX Services, Inc.11
Early Claim IdentificationClaim Data
Nature of injury
Gender
Claim type
Wage
Job class code
Cause of injury
Jurisdiction
Date of injury
Claimant age
Body part
Claim Scoring Engine
SCORE
Do notmanage
Nurse TriageDecision Manage
Clinical Alerts
© 2011 GENEX Services, Inc.
Demonstrated Risk: Clinical Alerts
InterventionActionIdentification
Clinical profile
generated for nurse triage
Nurse review
Flagged in data
warehouse
Pend in bill review
Bill data and history compared
toclinical criteria
Based on Medical Bills
© 2011 GENEX Services, Inc.
Mid-Claim Identification: Clinical Alerts Clinical profile triggers include:
Physical medicine utilization Surgical indicators
Bill review triggers include: Appropriateness of care (related/reasonable for
injury)
Customer-specific
© 2011 GENEX Services, Inc.
Clinical Profile
© 2011 GENEX Services, Inc.
Demonstrated Risk: Medication Safety
ImpactActionIdentification
Clinical Intervention
• Early intervention case management
• Provider Outreach• Pharmacy reviews• Patient Education• Complex Case
Management for future claims
Analysis of Claims and Rx
Bill Data
Narcotic Therapy
Management• Improve patient
health and safety• Increased
productivity• Eliminate fraud and
inappropriate utilization patterns
Based on Pharmacy Charges
Case Manager Triage
Confi
rmat
ion
of R
isk
© 2011 GENEX Services, Inc.
Mid-Claim Identification: Medication Safety
Medication Safety AlertsUse of narcotics and other controlled
substances Multiple prescribing physicians or
pharmaciesHigh prescription fill quantities or
frequencyClaimant history of substance abuse
Case Study Application
© 2011 GENEX Services, Inc.
Case Study Application
19
Pain• Mid-case claim
file, missed TCM intervention,
• Ability to validate an injured employee’s current treatment plan (including medications) when objective and subjective findings do not correlate,
• Injured employee says one thing, treating provider documents another.
Remedy• Excessive PT Clinical Alert fired identifying missed opportunity for TCM,
• Clinical Alert profile shows summarized detailed treatment plan (modalities) to facilitate TCM discussion with provider regarding excessive PT overall lack of progress,
• Concrete validation of treatment plan,
• Continuous Referral Expert evaluation for other missed TCM opportunities.
© 2011 GENEX Services, Inc.
Benefits Complements case management/clinical
expertise Supports variable staffing levels across program Cost-effectively touch every claim Improve visibility into medical exposure Tool not rule System catches what people miss
© 2011 GENEX Services, Inc.21
Thank YouFor more information, please contact:
Dawn Yang, RN, MSN, CCMGENEX Services Inc.Director of Case Management Services, Western [email protected]