Controlling a Growing

International Airport

Cheryl LynchManager Airport Systems

Summary

Controlling a Growing International Airpo

Dubai and many other airports are in a growth phase, expanding capacity, concourses/terminals etc.

This means more people and assets to manage, more emphasis on optimization and more complex processes.

This presentation will talk through some of these issues and discuss how integration can make all the difference - process, system and people, with a focus on systems.

Agenda

• Context of a growing airport• Key messages• The big picture – process integration• The big picture – technology integration• Drilling down to the detail

Terminal 1Terminal 1

Concourse 2Concourse 2 C3C3Concourse 1Concourse 1

Terminal 3Terminal 3

AIRPORT ROAD

Dubai - The growing airport

Dubai International Airport Growth12

.3

13.5 16

.0 18.1 21

.7 25.8

31.9 36

.7

43.0 47

.5 51.7 55

.7 59.5

0.00

20.00

40.00

60.00

80.00

100.00

120.00

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

Likely growth @ DXB

65 to 70 Million PAX Capacity @ DXB

Airport and Passenger growth - worldwideFive Year Forecast Shows Rapid Growth in Asia and Central Europe

Date: 31 October 20052005 - 2009 Forecast Summary:

International Air Traffic Growth by Key Route Area

AAGR 2005-09

Passenger Freight

North Atlantic 5.3% 4.6%

Trans Pacific 5.8% 6.0%

Within Europe 5.1% 4.1%

Within Asia Pacific 6.8% 8.5%

Europe to Asia Pacific 5.9% 5.7%

Europe to Africa 5.7% 4.5%

Middle East to Europe 6.6% 5.1%

Middle East to Asia Pacific 6.7% 8.8%

N America to Latin America 4.6% 3.7%

Within Latin America 4.2% 5.0%

All International Routes 5.6% 6.3%

Passenger AAGR 2005-2009

Poland 11.2%

China 9.6%

Czech Republic 9.5%

Qatar 9.2%

Turkey 8.9%

Freight AAGR 2005-2009

China 14.4%

Qatar 12.5%

Sri Lanka 12.2%

Macao 11.6%

South Korea 10.7%

Source: IATA World Transport Statistics

Key Messages

• Complexity• Process efficiency• Technology• Depth and breadth• INTEGRATION

Key elements of an international airport

CARGO

(Passengers)

PAX STAFF

BAGS

EQUIPMENTPROCESSES

(Ground services)

OPERATIONAL

FLIGHTSAUTOMATION

The Day of Operations integrated milestones

Milestone1 20

T X

• AODB• RMS

• RMS, AODB, Passenger FIDS, PA system, dynamic signage• Stand management• Tow management•ATC systems/Radar/VGDS• X-ray, immigration, CCTV• Fuelling system• Building Management System (sky trains, APM)

• RMS• Towing/Stand system•ATC systems

• EMPACS• AACS• RMS • World Tracer• Opera (MIS)• BRS• MARS (RES)

• AACS• RMS Real Time System• TARS• Stand management System• Core - Aircraft management• Nomad, Flight planning•Flight planning (LIDO), DCS Catering, Saturn, CBS

• Crew Allocation System (CRS)• CORE-Aircraft Allocation system

• MARS (pax forecasting)• Chameleon• Stand /Gate Planning• Nomad• Crew Rostering system (CRS)

• PC-Airlfite• EMPACS (Aircraft maintenance)• Crew Planning System (CRS)• CORE (aircraft/ equipment planning)

• RMS Plan Control• DNATA CRM• Maintenance Management System (MMS)

• RMS Roster system• Stand/Gate Planning (TBA)• Chameleon (Cargo)• Nomad (ULD)

• Airport Activity Control System (AACS)• DMIS (AODB)• RMS Real Time System• Time and Attendance System (TARS)• Stand management System (TBA)• Operational FIDS • PDA – Mobility • MMS•BRS, BHS, DCS, Marhaba (M&A), GSE

• DNATA CRM• DMIS (AODB)• MMS• AACS• RMS

12 months 1 month 1 Day Day of Operation Post Operation

AIRPORT

AIRLINE

PARTNERS

• Resource budgeting• Contracts & SLA’s• Ground equipment maintenance plan• Standard operating procedures (SOP)

• Flight schedule•Aircraft maintenance plan•Equipment plan•Crew /resource budgeting•SOPs

• Resource scheduling• Stand Plan (all airlines)• Cargo Load plan

• Passenger forecasts•Cargo Load plan•Stand Plan•ULD Plan•Resource scheduling

• Resource allocation•Stand allocation

• Resource allocation• Stand allocation

• Resource allocation• Tow plan• Weather planning

• 17 integrated operations processes• Dynamic resource management• Stand management• Passenger communication• Staff communication• Equipment maintenance• Events, process and flight monitoring and management• Proactive decision making

• 17 integrated operations processes• Dynamic resource management• Stand management• Aircraft management• ULD management• Flight planning• Weather management

• Performance measurement• Aircraft maintenance• Process improvement & optimisation• Resource utilisation analysis• Service recovery

• 17 integrated operations processes• Dynamic resource management• Stand management• Tow management• Weather management• Aircraft movements• Passenger security and border control

• SLA management• Billing• Equipment maintenance• Process improvement & optimisation• Resource utilisation analysis

• SLA management• Billing• Equipment maintenance• Process improvement & optimisation• Resource utilisation analysis• Service recovery

• RMS Real Time System• Stand Management System (TBA)

Systems to control an airportProcesses to control an airport

Milestone1 20

T X

The Day of Operations integrated milestones

Drilling down to the detail – Passenger Handling

Check-in Immigration Transfer Lounge Boarding Arrival

Staff: Check in Agent, Immigration officer, Police, Boarding gate agent, etc.

Equipment: Check in counter, boarding pass printer, passport reader, X-ray

Passengers: Joining in Dubai, transferring from other airports, arriving in Dubai

Aircraft: Flight number and seat configuration, available for boarding/deplaning

Jargon: Flight close, Go Shows, PNR, EB

Bags: Hand baggage, cabin/checked in baggage, excess baggage

Operational Process: Check in, transfer, lounge, boarding, arrivals

Automation: Departure Control System, Check in GUI, Kiosks etc..

Check In Process

Check-In

STD -120

Checks seatpreferences,

upgradeauthorisation

Yes

No

Conduct otherchecks

Ticket coupon/ATB2 inserted inBoarding pass

jacket

No

Yes

Collects cash/swipes credit

card (DN)[1.7]

Checks BaggageAllowance, EB

authorisation,FF

Pax arrives atcheckin

No

Checkin atkiosk, CollectsBoarding pass

from kiosk

Pax proceeds toimmigration andboarding gates

Pax arrives atcheckin

Goes to the commoncheckin area queue/dedicated counter

Yes

Flight toAmerica?

Pax directed tovacant checkin

counter[1.2]

Yes

Checks PNR, getsrecord locator

details

Collects Boardingpass

Print Bag tag,attach to bag and

ticket

Co-ordinates withEMACS if required

for upgrades[1.3]

Early checkindone?[1.8]

Paxapproaches

ASO forwaiver

Print Boardingpass

Weigh bag/s,checkother than H/B

Yes

EB withinlimits?[1.4]

No

Prepares EBTicket[1.6]

Print Boardingpass

Only Handbag and (Skywards/

ATB/E-ticket)and willing to use

kiosk?

Resolved?

Checks Traveldocuments

(passport/Visa)[1.1]

No

Checks seatpreference,

allocates seat

Negotiateswith pax

Hand over EBCoupon

[1.6]

Still EB[1.5]

Mercator / Venkat / 02-10-2004

Check in Options

Check-in

Staff manned channels

Self service channels

PDA Roaming

SMS

WWW PDA

Kiosk

Behind the scenes the Departure Control System manages the transactions (MACS – EK, Airline specific DCS or MACS for DNATA)

Dubai Remote

Out-stations

Increasing process automation

• Improves staff efficiency• Speeds up transaction time• Frees up resources (equipment and staff)• Improves WOW factor for brand• Improves customer experience

Multi-Function CounterCombines Self

and Classic Check In

Passenger Communication

Flight Information Display

Signage at check-inPublic announcements

Flight Information Display

Single source of flight information takes many forms at the airport

Check in – Key Staff

Players Role Current device Future deviceSuperintendent Overall in charge of passenger services

check-in, transfer and boarding.Radio PDA

Duty Officer (1) Responsible for check-in area Radio PDA

Area supervisor (2)

Monitor check-in progress and re-deploy resources if required.

Radio, RTC screen AACS / RTC Screen

Allocator / admin (2)

Allocates resources using RMS Screen RTC/Radio/ Mobile Phone

Screens AACS, RTC/PDA

Airline briefing centre (2)

Provides airlines specific instructions to the check-in agents as per the SLA

Radio, Mobile, manual documents

AACS, Share point

Flight Supervisors (volume)

Responsible for specific flights (equivalent to the dispatcher on ramp)

Radio, Mobile PDA

Check in Agents Actual Check in of passengers PC, intercom Tablet PC

Scheduling of resources

PlanControl

RealTimeControl

RosterControlStaff Requirements

History Data

Flight Schedule

Forecast / History DataCommunication

(DITES, Radio Data)

Flight Data & Updates

Demand Planning

RealtimeAllocation

Rostering & Management

Daily Staff Roster

Staff Attendance

Review of Requirements

Time & Attendance

ETHOS Interface

Basic DataExceptionsOvertime

Are the staff where they should be?

Check-inHand Geometry

ConcourseSwipe Card

Transfer DeskSwipe Card

Arrival / BaggageSwipe Card

Intranet Intranet Sign inSign in11

Hand Geometry will help eliminateFraudulent Sign-insQTU/Despatcher

Swipe Card

Is Check in on track?

AACS Future - Check-in View

Department : Passenger ServicesFunctional Area : Check-in countersTime Window : Current Time 10:30 AMOperational view : Check-in progress

Flight View

29%PK0231

67%AI0096

17%QR0101

38%MH0156

92%IY0865

09:30125

08:45

10:00

09:00

08:30

5

3

4

Flt # Booked Load Check-in ProgressStarted Counters

2

3

139

210

175

103

Status

What if it isn’t?

Milestone1 20

T X

The Day of Operations integrated milestones

Boarding

Is there a Gate/Stand available?

Stand Planning

Concourse Gates Remote Gates

Security SecurityBay No. Gate CountersSeating Screening Bay No. Gate CountersSeating Screening Exit points

F1 1 2 152 B 30 2 45 No Common exitF2 3 2 152 B 32 2 96 NoF3 5 3 234 B 34 2 96 No Common exitF4 7 2 150 B 35 2 40 NoF5 9 3 171 F 29 2 40 No Common exitF6 11 3 176 YES F 31 1 96 No Common exitF7 13 3 171 F 33 2 100 No Dedicated exitF8 15 3 184 F 36 2 138 No Common exit 36 & 41F9 17 3 178 F 37 2 143 No Common exit 37 & 38F10 19 3 230 YES F 38 2 138 NoF11 21 3 170 YES F 39 2 131 No Common exit 39 & 40F12 23 3 170 F 40 3 248 NoF13 25 3 191 F 41 2 94 NoF14 27 3 142 F 42 2 131 No Common exit 42 & 43B1 2 3 163 F 43 3 248 NoB2 4 3 159B3 6 2 114 YESB4 8 2 115 Security Screening at gate B5 10 2 104B6 12 2 104 EK JFKB7 14 3 124 BA All flightsB8 16 3 152 YES AI All flightsB9 18 3 150 YES TG All flightsB10 20 2 110 YES KE All flightsB11 24 2 170B12 26 3 120B13 28 3 126

Milestone1 20

T X

The Day of Operations integrated milestones

Load Control

Using TIBCO Business Process Management tool

Load Control

Milestone1 20

T X

The Day of Operations integrated milestones

Baggage

Are the right bags on board?

Baggage Reconciliation System (BRS)Checks the tag, using a bar code scanner, to ensure it can be loaded in the Unit Load Device (container) by the baggage conveyer (belt)

This will be recorded and sent to the Activity Control System so the status can be advised to those who need to know!

How do bags get to the aircraft?

What can go wrong?

SERVICE DESKRECEIVES A CALL

(B)BREAKDOWN REPAIRS - INTERNAL CUSTOMERS

EQUIPMENT ID , LOCATION ANDBRIEF PROBLEMS DESCRIPTION

RECEIVED

OPENWORK ORDER

ALLOCATERESOURCE

DIAGNOSE FAULT

RECORD TASK DETAILS ONWORK ORDER

ORCLE REQUISTIONPROCEDURE (B1)

WORK-ORDER DETAILS ENTERED IN

JOBCARD

JOBCARD CLOSEDAT

MONTH END

PARTS FITTED

PART ARE ISSUED

GENERATE CONSUMTIONREPORT

PARTSNEEDED

YES

NO

JOB CARD DETAILS ENTEREDHISTORY CARD

COSTING OF PARTS USED

• Maintenance Management System – new equipment requests,

• Repair management and preventive maintenance,

• Updates RMS when in and out of service

aaaaaaaaa

Increasing process automation

GSE asset tracking and optimisation

– will track equipment and allow equipment to be used in the most optimal way combining with RMS, and providing AACS with up to date status

Operation Controllers

Cargo/Baggage Transporters

Dispatchers

Check in/ Load Controllers

Loaders

Team Leaders

Ground Communication is the key for any Growing Airport

Ground Staff

Supervisors

Baggage Loaders

Passenger Bus Ramp Supervisors

Common Mobility Engine and OtherSpecific Application (BRS,CARGO)

MAS

Special Service Agents

GateControllers

ASM / ASO

Check-in supervisor

Transfer supervisor

• Decision support:AACS dashboardAlertsWorkflowReal-time access

• Decision support:AACS dashboardAlertsWorkflowReal-time access

• Decision support:AACS dashboardAlertsWorkflowReal-time access

• Decision support:AACS dashboardAlertsWorkflowReal-time access

• Decision support:AACS dashboardAlertsWorkflowReal-time access

• Operational support:AlertsWorkflowReal-time access

iPAQHP6300

i-mate PDA2k

Using mobility for supervisors

Day of Operations - AACS

Airport Activity Control System (AACS)

For Day of Operations management of DXB

DCA / ATC

SOCA

Managers / Supervisors

In vehicle wireless devices

Dispatcher / Ops

Ramp Services

Engineering Services

Baggage Services Passenger Services

Flight Summary view - AACS

Integration and technology

Op

era

CR

IS

DM

IS

AACS AACS M

AC

S

BR

S

RM

S

oth

ers

Data Integration Layer

Octenwave Mobilityplatform

BusinessActivity

Monitoring(Dashboard)

Database Layer

Business Rules &Alert Management

Portal Server

Portals

messaging

Push: Alerts / Workflow

interface

Pull information

PDA application

Wi-FiGPRS

PDA PDA

Delivering operations monitoring, control and proactive decision

making – on the run!

The IT integrated solution

The Information Bus

• RMS Plan Control• DNATA CRM• Maintenance Management System (MMS)

• RMS Plan Control• Stand/Gate Planning (TBA)• Chameleon (Cargo)• ULD Info (Nomad)• Flight Info (DMIS)• PAX Info (MARS)

• RMS Real Time System• DCS• DMIS• NOMAD• Chameleon• Time and Attendance System (TARS)• (M&A), GSE• BHS & BRS• Ground Radar (TBA)

• AACS• DMIS (AODB)• RMS Real Time System• TARS• (M&A), GSE• Stand allocation• BRS• DCS

12 months 1 month 1 Day Day of Operation Post Operation

• Resource allocation•Stand allocation•DMIS• MARS

• RMS Roster system• Stand/Gate Planning (TBA)

• AACS• DMIS (AODB)• RMS Real Time System• BRS• SMS• Mobility / PDA• DCS

• RMS Plan Control• Dnata CRM• Analytical Engine• Knowledge base

12 months 1 month 1 Day Day of Operation Post Operation

• Airport Activity Control System (AACS)•Stand Monitoring System (SMS)• Baggage Reconciliation System (BRS)• DCS

CONSUMERS

PRODUCERS

In Summary

From an IT perspective a growing airport requires increased control, efficient processes, new technology e.g. mobility and most of all integration