Controllership Excellence in Times of Change - GLM, August, 2013

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    @bktrbllfrsghp Fx`fllfk`f hk ]hifs bj @gekdf

    Mr. Serhtbsg Aesu

    Eudust 11, 1350

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    Jlbw bj Mhs`usshbk

    E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt

    Gbw Juturf hs Vkjblmhkd Htsflj

    Mbkt @gellfkdf Xbur LhihtsLhiht Xbur @gellfkdfs

    @gekdhkd Mhifkshbks bj @bktrbllfrs Qblf

    Tgfk juturf lbbns gezy, ht hs thif tb db ae`n tb aesh`s

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    Hmfel - Ibktgly + ieky ibrf bkf-bjjs

    @bk`fptuel, Hksthtuthbkel, Qfduletbry, Lfdel

    Ptenfgblmfrs, Dbvfrkek`f Drbup ekm Iekedfifkt

    ]rekse`thbk ; Ifesurf ; Qf`bdkhsf ; Qf`brm ; Qfpbrt

    E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt

    Tget hs tgf jrfqufk`y2

    Jbr wgbi ht hs mbkf2

    Tget erf tgf Jreifwbrns2

    Tget mb wf mb2

    Setg tb tgf Shkke`lf2 @gellfkdfs, rhsns ekm sustfkek`f

    Lft us rfvhsht fe`g qufsthbk hk fvfry stfp hk jbrwerm petg

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    Dlbael

    @buktry

    Fkthty

    Mhvhshbk

    E``bukthkd ekm Qfpbrthkd hk @gekdhkd Fkvhrbkifkt .. 1

    Ppek ekm pfrspf`thvf bj @brpbretf

    jhkek`hel rfpbrthkd

    Ptenfgblmfrs Ekelysts

    @ephtel / Mfat Iernft ]rekse`thbks

    Iulthplf Qfduletbrs

    Qflfvek`f

    Brmfr bj tgf mey - Ppffm, Qflheahlhty, Qflfvek`f ekm Zeluf @rfethbk

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    6

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    Hk`rfesf hk

    Pgerfgblmfrs

    Tfeltg

    Iexhihsethbkbj Zeluf

    Emmhthbks &

    Hkkbvfkthbk*

    Zeluf @rfethbk 9

    *Hkkbvfkthbk 9

    Hkkbvethvf ekm Hkvfkthvf Zeluf @rfethbk[ Aryek Mysbk, jbrifr @FB bj @b`e @ble

    Srf-essfss hi pe`ts

    bj sffms hk tgf

    Tbia bj ]hif

    Zeluf ges e velufbkly h j h ts

    veluf hs velufm.[

    Lft Hkkbvfkthbkhsi]Iaf bur Iektre

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    Gbw tb epprbe`g

    tgf prb`fss bj

    veluf `rfethbk

    5.Gelj jhllfmwhtg wetfr

    1.Gelj fipty

    0.]gf dlesshs jull - gelj

    jhllfm whtg

    wetfrekm

    gelj whtg

    ehr.

    Pbur`f? Vknkbwk

    Pu``fssjul

    @bktrbllfrsghpprfsuppbsfs

    pbshthvf

    etthtumf ekm

    epprbe`g

    tbwerms

    aushkfss

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    7

    ]gf Ptbry bj E Pghp Qfpehr ekm Htfihsfm Ahll

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    Gbw juturf hs ukjblmhkd htsflj2

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    *Pbif bj su`g Hktekdhalf Je`tbrs erf fxplehkfm

    hk @brpbretf Qfpbrts, aut ieky erf kbt.

    Hktfr-fx`gekdf

    aftwffk ]ekdhalf Essfts ekm

    Hktekdhalf Je`tbrs*hk ek fktfrprhsfs

    Iernft Zeluf

    Zeluethbk bj lhstfm Hkmhek

    Fktfrprhsfs erf bk tgfhr

    wey tb shihler treksjbriethbk

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    ]gf Tbrlm hs `gekdhkd@brpbretf Qfpbrthkd iust tbb

    Pbur`fTbrlm Aushkfss @buk`hl jbr Pustehkealf Mfvflbpifkt - Zhshbk 1363 55

    ]gf wbrlm pbpulethbk hs hk`rfeshkdly uraekDlbael pbpulethbk ay typf bj erfe ekm ay rfdhbk?5863-1363

    Dlbael f`bkbih` pbwfr hs sghjthkd]bp 53 f`bkbihfs ay DMS hk 1363

    ]gf dlbael ihmmlf `less hs rephmly fxpekmhkdSbpulethbk hk lbw- ekm ihmmlf-hk`bif buktrhfsferkhkd $=,333-$54,333 pfr `ephte (pur`geshkdpbwfr perhty)

    Drffkgbusf des fihsshbks nffp rhshkdDGD fihsshbks ay rfdhbks

    Fkvhrbkifktel mfdremethbk ofbpermhsfspfbplfs quelhty bj lhjfSfbplf lhvhkd hk erfes bj wetfr strfss ay lfvflbj strfss

    ]gf wbrlm `bulm af rukkhkd but bj sbifrfsbur`fsDlbael supply jbrf`ests e``brmhkd tb tgf hiplh fm ulthietf rf`bvfrealfrfsbur`fs bj bkvfkthbkel bhl, metf bj pfen prbmu`thbk ekm tgf pbst-pfen eddrfdetf mf`lhkf retf

    Drbwtg

    Mfdremethb

    k

    Pbur`f? VK Sbpulethbk Mhvhshbk, Tbrlm SbpulethbkSrbspf`ts? ]gf 1337 Qfvhshbk, 1337

    Pbur`f? Dblmiek Pe`gs, AQH@s ekm Afybkm, 1334 Pbur`f? Tbrlm Aekn, Dlbael F`bkbih` Srbspf`ts, 1334

    Pbur`f? VK Sbpulethbk Mhvhshbk, Tbrlm SbpulethbkSrbspf`ts? ]gf 1337 Qfvhshbk, 1337 Pbur`f? Dblmiek Pe`gs, AQH@s ekm Afybkm, 1334 Pbur`f? Tbrlm Aekn, Dlbael F`bkbih` Srbspf`ts, 1334

    Sbpulethbk hk`rfesf tb 7.6 Alk.

    hk 1363 jrbi 1.= hk 5863

    Pghjt bj F`bkbih` Sbwfr -

    Tfst tb Fest - Hkmhe 07 ]rlk.

    Ihmmlf `less pbpulethbk -

    =33 Ilk. tb 5133 .

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    ]gf fvbluthbk bj Qfpbrthkd

    51Pbur`f? Hktfdretfm Qfpbrthkd @buk`hl

    1333

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    Hktfdretfm Qfpbrthkd *]gf Juturf

    50

    *Mbkt lft btgfrs mfjhkf ybu ! @biiukh`etf wget ybu erf tryhkd tb mbe. Ptretfdhfs a. Sfrjbriek`f `. Srbpf`ts m. Dbvfrkek`f ekm

    f. Srbpbshthbks jbr rfethkd ekm prfsfrvhkd velufs hk sgbrt, ifmhui ekm

    lbkd tfriSeul Mru`niek, @FB bj Hktfrkethbk el Hktfdretfm Qfpbrt hk d @buk `h l

    HQ@s jhkel mrejt jbr `bksultethbk ges affk pualhsgfm

    Fxpf`tet hbks jrbi Ekelysts wh l l hk`rfesf iekh jb lm

    Pbur`f? Hktfrkethbkel Qfpbrthkd @buk`hl

    ? Sw@s Tbrlm Tet`g, Hssuf 5, 1350

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    Ifteibrpgbshs hk Hkmhek Qfduletbry ekm @brpbretf Fkvhrbkifkt

    Kfw @bipekhfs Ahll

    @JB ekm @P mfshdketfm es NISs@JB tb shdk Ekkuel JPs

    Ihkbrhty Pgerfgblmfrs iey kbihketf Mhrf`tbrs hk lhstfm `bipekhfs

    @less E`thbk Puht pfrihttfm tb af jhlfm edehkst e `bipeky

    Sfrhbmh`el rbtethbk bj Eumhtbrs

    KJQE tb elsb prfs`rhaf ibkhtbr Eumhthkd Ptekmerms

    Ieky ibrf ifesurfs jbr strh`t fkjbr`fifkt bj dbvfrkek`f

    ]ex E``bukthkd Ptekmerm nkb`nhkd tgf mbbr

    DP] ekm DEEQ erf bk tgfhr emvfkt wey

    Hkm EP iey kbt af jer afghkm

    Qhkd jfk`hkd bj telfkts whll pbsf e prbalfi

    H] fkealfifkt bj systfis - Ek hipfrethvf ekm kbt ek bpthbk eky ibrf

    Jrff lek`f Ekelysts `bkthkuf tb rfiehk but bj rfduletbry `lut`g

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    Kfws Htfi hk ]gf F`bkbih` ]hifs, Eudust 56, 1350

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    Pustehkealf Zeluf @rfethbk hs tb Hkvfst whtg

    =S Epprbe`g ; Ferk ; Qfhkvfst ]gf oburkfy dbfs bkf

    Lft us lbbn jbrwerm tb epprbe`g Hkvfstbrs

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    Mf`fiafr, 1355

    54

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    Qfmu`thbk

    bj ~ $ 10

    trhllhbk

    Fifrdhkd F`bkbih` Fkvhrbkifkt jbr Fquhty @ephtel

    57

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    58

    Fifrdhkd F`bkbih` Fkvhrbkifkt jbr Fquhty @ephtel 1

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    Mbkt `gellfkdf ybur Lhihts, Lhiht ybur @gellfkdfs

    @rhshs hs e drfet

    bppbrtukhty tb af westfm

    Lft us e`ghfvf

    e stetf bj rfemhkfss

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    % edf @gekdf hk ]urkbvfr

    _bkf - E

    _bkf - A

    ]erdft - Tgfrf tb db jrbi wgfrf 22

    @bkmu`t trfkm ekelyshs ; Iep prfsfkt pbshthbk ; Jhx stretfdh` hktfkt ; Hkhthetf E`thbk

    Xfstfrmey

    ]bmey

    ]bibrrbwAus hkfss pfr jbriek`f

    iekedfifkt hs el l

    eabut ienhkd sfksf bj

    Tget hs geppfkhkdkbw ekm

    Tget sgbulm geppfk

    hk jbrwerm petg

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    Mbfs ybur fkthty br drbup gevf

    Hkgfrfkt suastek`f tb pbshthbk htsflj whtg sustehkfm pfrjbriek`f2

    E stbry tb tfll whtg muly fvhmfk`fm plek2

    Shllers bj strfkdtg tb suppbrt prfsfkt e`thvhthfs whtgbut tgf HSB jukms2

    Lfemfrsghp eahlhthfs whtg `gekdf iekedfifkt ettrhautfs jbr juturf kffms2

    Qfemhkfss hk jhkek`hel ekm rfpbrthkd systfis rfemy jbr bvfrsfes HSB

    Uufsthbks jbr Hktrbspf`thbk hk tgf Dhvfk Fkvhrbkifkt

    11Tbrlm hs jest `bkvfrdhkd tbwerms Bkf Zhlledf

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    @rhth`el Eumht Srb`fss jbr Jhk`l. Qfpbrthkd hk tgf VN VN Lhsthkd EutgbrhthfsJhkek`hel Qfpbrthkd Sre`th`fs

    Ptetutbry Eumhtbrs tb rfvhfw ekm prbvhmf `bijbrt tb Aberm afjbrf H]J Iffthkd

    bk Fxtfkt, Uuelhty, Ppffm, Fjjf thvfkfss ekm ]bp Mbwk Qhsn Brhfktfm

    Epprbe`g jbr

    Fktfrprhsf Qhsn Iekedfifkt Jreifwbrn (FQI)

    Juk`thbkhkd bj Eumht @biihttff

    Hktfrkel eumht hk`lumhkd s`bpf ekm epprbe`g

    @JBs bvfrshdgt

    Bpfrethbks rfpbrthkd hk`lumhkd prb`urfifkt ekm tfkmfrhkd

    Eris lfkdtgaeshs bj `bkmu`thkd hktfr Drbup @b. trekse`thbks

    Zblethlhty iekedfifktHktfrfst, @urrfk`y Fx`gekdf , @biibmhty, Sblh`y

    H] Dfkfrel @bktrbl (H]D@) ekm Hkjbriethbk Pejfty

    Jbriel mb`uifktethbk ekm rfvhfw bj PBSs

    Mhrf`tbrs Qfspbkshahlhthfs Ptetfifkt tb hk`lumf ejjhriethvf stetfifkts bk

    ]ruf ekm jehr vhfw bj essfts, lheahlhthfs, jhkek`hel pbshthbk ekm prbjht

    IM&E hk`lumfs jehr rfvhfw bj mfvflbpifkts ekm pfrjbriek`f

    Mfs`rhpthbk bj prhk`hpel rhsns ekm uk`frtehkthfs

    Hj ybu mbkt nkbw wget ybu mbkt nkbw, tgfk ybu mbkt nkbw gbw tb jhx ht1=

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    16

    Hkmfpfkmfk`f ekm Zeluf Brhfktethbk

    Qhsn ekm Sfrjbriek`f Iekedfifkt

    Mhs`lbsurfe

    km]reksperf

    k`y

    Lfdele

    kmQfduletbry

    Ab

    ukmerhfs

    Aushkfss Sre`th`fs ekm Ftgh`s

    @brpbretf

    Dbvfrkek`f

    @brpbretf Dbvfrkek`f dbfs gekm hk gekm whtg @brpbretf Qfpbrthkd

    Elhdk stretfdh` bvfrshdgt rblf whtg Qhsn Hktfllhdfk`f ekm @bkdruetfm Dbels

    J hlht th j FQI h tg Btg K j @ t ll gh

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    1:

    Je`hlhtethbk bj FQI hs tgf Btgfr Keif bj @bktrbllfrsghp

    Fxtfrkel QhsnsQfjbris, Iernft, ]f`gkblbdy,

    @bipfthtbr, Keturel, Lfdel & Qfduletbry, Sblhth`el

    Hiedf

    Frbshbk

    Jhkek`hel@urrfk`y Fx`gekdf

    Lhquhmhty

    @rfmht

    Mhrf`t ekm Hkmhrf`t ]exfsFxtfrkel Qfpbrthkd DEES @bkvfrshbk

    Slekkhkd

    Jreum

    @bst bj

    @ephtel Hkjb.

    Qflhe-

    ahlhty

    Bpfrethbkel ekm

    Fkvhrbkifktel@ustbifrPu``fss Dbel @bkdrufk`f

    Gfeltg

    &

    PejftyGuiek

    Qfsbur`f

    Hiedf

    FrbshbkArekm

    Frbshbk

    Srbmu`t / Pfrvh`f

    Jehlurf Sblluthbk

    Q&M

    Ptretfdh`

    Lfemfrsghp, Srbmu`t Srbjhlf, Srbmu`t

    Lhjf @y`lf, Aushkfss Sbrtjblhb, Aushkfss

    Ibmfl, @biiukh`ethbk,

    Brd. Ptru`turf, Aushkfss Ellhek`fsPf`rf`y

    @biplhek`f

    E`t hbk- Iep fvfry @esg Dfkfrethbk Vkht vs. Qhsns ekm Ihthdethbk Ptfps

    @rfetf ekm Qfvhfw tg f Qhsn Qfdhstfr

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    @gellfkdfs hk Jbrwerm Setg

    Kbtf? Hkmhe hs prfsfktly sujjfrhkd jrbi ZV@E Pykmrbif(Zblethlhty,

    Vk`frtehkty, @biplfxhty ekm EiahduhtyJ@s `ekkbt pekh`

    Hkjbriethbk `bktfkt

    Srbtf`thvf `bkjhmfkthelhty vs. `biplftf treksperfk`y

    @biplftfkfss vs. Hkveshbk ay ekelysts

    Ibrf vblethlhty hk Hk`bif Ptetfifkt

    Qflfvek`f jbr stenfgblmfrs

    Qf`bdkhthbk ekm trekse`thbk prb`fsshkd whtg jlfxhahlhty jbr

    @brpbretf rfpbrthkdPuastek`f bvfr Jbri, lfssfr prfs`rhpthvf

    ]ex E``bukts ekm QfturkGhstbrh`el @bst vs. Jehr Zeluethbk

    @bvfkekt `biplhek`f - Evbhmhkd `biifkts ukmfr @EQB ekm dbhkd

    @bk`frk

    Lfest pbsshalf epplh`ethbk bj Qfduletbry jreifwbrn bj e``bukthkd

    Geaht bj tgrbwhkd ewey fxf`uthvf suiieryMfvhl hs hk mftehl

    Vklferkhkd ekm rflferkhkdQfsfer`g, Qfemhk d, Afk`gi ernhkd

    Duhmek`f bj FE@ bj H@EHQfple`fm ay HJQH@, PH@ ekm HkmEs

    Qfvhsfm P`gfmulf ZH, Duhmek`f Kbtf,

    Hkm Es dbhkd jbrwerm

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    @gekdhkd Mhifkshbks bj Jhkek`hel @bktrbllfrs Qblf

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    18

    @JB Ptumy Hkmhe Sbhkt bj

    Zhfw

    Jbur Jhkek`f prbjhlfs af`bif epperfkt wgfk rfspbkmfkts erf

    sfdifktfm ay fjjh`hfk`y ekm aushkfss hkshdgt

    Jhkek`f Srbjhlfs

    Pbur`f? HAI Hksthtutf jbr Aushkfss Zeluf, ]gf Dlbael @JB Ptumy 1353

    Jhkek`f

    Fjjh`hfk`y

    Aushkfss Hkshdgt

    Lbw Ghdg

    Lbw

    Ghdg

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    Pbur`f? ]gf `gekdhkd rblf bj tgf jhkek`hel `bktrbllfr, Frkst & Xbukd, 1337

    ]gf `urrfkt fkvhrbkifkt ges gem e lerdf hipe`t bk tgf rblf bj tgf @JB,

    wgh`g whll hk turk `gekdf tgf rblf bj tgf Jhkek`hel @bktrbllfr

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    gekn Xbu