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CONTROLLER-TREASURER E-Payment - Annual WORKSHOP
AGENDA
1. Introduction
2. Controller-Treasurer – Presentation
3. Link2Gov – Presentation
4. One-on-One sessions
Present and Host by Cost Management Unit
ELECTRONIC FUND TRANSFER
An electronic payment - non-cash payment that doesn't involve a paper check.
An electronic deposit - non-cash deposit that doesn't involve a paper check.
COUNTY POLICY
• Departments are encouraged to use Electronic Fund Transfers to make payments more convenient for the payer and more efficient for the County.
• Departments should take into account the most cost-effective payment methods (e.g., credit, debit, e-check), channels (e.g., over-the-counter, internet, Interactive Voice Response), and fee structures.
• Departments are encouraged to standardize the use of Electronic Fund Transfers to the extent possible to simplify the process and to ensure the “customer experience” is convenient and that fees are as clear and understandable as possible.
COST – FEES: APPROVAL
Transaction costs that must be approved by the Controller-Treasurer and the Board of Supervisors:• If the department chooses an Electronic Fund Transfer system that charges the
County per use, depending on how the department seeks to recover these fees.
• If the department will not recover the full amount of the cost or will not recoversome of the cost.
Transaction costs that must be approved by the Controller-Treasurer :
• If the department will recover the entire cost to the County per usage, either by charging the user a convenience fee or through the department’s fee structure.
• If the Electronic Fund Transfer system is being used to allow donations to the County, approval by the Board of Supervisors is not needed.
E-payment ProcessorsLink2Gov – FIS: Countywide contract
ACI - Official Payments: Property Tax Collection
Spectra – Regal Payment systems: SCVHHS Pharmacy
Square: For mobile devices
Link2Gov - FISCountywide contract
All departments are required to use the contracted vendor [*]
[*] unless special situation (per M. Johnson, Procurement).
Costs – Fees Payments:
• Option A: Agency Funded Fixed Rate Pricing
• Option B: Agency Funded Interchange Pass-through Pricing
• Option D: Convenience Fee Funded Pricing (rates are based on payment amounts)
• Option E: Convenience Fee Funded Pricing (fixed % or amount)
Others:
• Option F: Ancillary Fees and Services
• Option G: Custom Development Services
• Option H: Terminals and Equipment Purchases
• Option I: Terminals and Equipment Rental
• Option J: iNovah Pricing ( iNovah: a browser-based software package that manages the payment collection and processing activities from all r collection sources to accounting and information systems)
Wireless EFT
PROCESS: Request for Electronic Payment Service
County department(Department)
2. Obtains “e-Payment Program: Request for Services Form” from Controller- Treasurer
3. Completes and submits the Request for Services Form to Controller-Treasurer
1.Identifies needs for electronic payment services
4. Reviews, works with Department for any needed updates, and approves
Controller-Treasurer (CT)
5a. Forwards the
approved Request for
Services Form to Vendor (FIS) and the Department
6a. Set up the kick-off meeting for Department and FIS
5b. Forwards the approved
Request for Services Form
to ISD if Web services isrequested
PROCESS: Request for Electronic Payment Service C
ou
nty
de
par
tme
nt
7a. Determines scope of work and implementation plan
7c. Monitors and manages project until the services and products are ready for implementation.
6b. Meets with FIS, county team members & CT
8. Issues a contract release purchase order to FIS
Controller-Treasurer
9. Completes and submits the “ePayment Check-Off List Form” (Authorization to Go Live) to CT
10c. Completes and routes the Form to department and FIS
11. GO LIVE10a. Routes the Form to ISD for attesting of compliance – web services requested
ISD10b. Submits the completed Form to CT
7b. Completes FIS’ provided “Service Merchant Agreement Form” and provides the Form to FIS and CT
Cost Management UnitT.J. Yang-Wurm 408-299-5234 Bart del Castillo 408-299-6837Kim-anh Le 408-299-5251
Santa Clara County, CA
2015 Client Review
June 21, 2016
Your PayDirect Solution Team
Business Line Owner Helen Justice [email protected]
Product Manager Jeffry Stahly [email protected]
PayDirect Product Owner Tony Nigrelli [email protected]
DataPointe & IVR Product Owner Michael Ross [email protected]
Director of Project Management Paul Moret [email protected]
Operations Manager Nathan Friedman [email protected]
Client Services Manager Demetria Mallett [email protected]
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THANK YOU!!!for a successful 2015
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Read It For Your Self...http://fortune.com/worlds-most-admired-companies/http://finance.yahoo.com/news/fortune-names-fis-among-world-213000830.html
http://fortune.com/worlds-most-admired-
companies/fidelity-national-information-services-
100000/
FIS has been named to
Your Success is Our Success
Key Attributes of Reputation
Rank
Innovation 5
People Management 5
Use of Corporate Assets 6
Social Responsibility 3
Quality of Management 6
Financial Soundness 6
Long-Term Investment Value
6
Quality of Products/Services
6
Global Competitiveness 2
5
Chartis analyses the systems, products, vendors, applications and trends in the risk technology marketplace.
#1 Overall Ranking due to the collective strength of FIS
Winner of the following Chartis catagories:– Functionality– Organizational Strength– Market Presence
Key Drivers:– Cutting-edge risk products and technologies– New Center of Regulatory Intelligence in Washington D.C.– Regulatory Intelligence Briefings– RISC Summit– Knowledge Base of Risk Best Practices– And many more!
FIS is Ranked #1 on the Chartis 2016 RiskTech100
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FIS is Ranked #1 on the Chartis 2016 RiskTech100
No other FinTech provider has a team member at NCCIC.
Information security and risk management are our top priorities
Partnership with Department of Homeland Security National Cybersecurity and Communications Integration Center (NCCIC)- FIS has employees full time at the center.
SECURE by Design
Dedicated 24/7/365 incident response team with real-time access to Mandiant (world’s leading incident management company) in the event of a major attack.
Close relationship with FS-ISAC
and other intelligence sources.
FIS has deployed a RISC team member at Microsoft Digital Crimes Unit in Redmond, Wash.
What FIS did the past few years…
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• Released API5.0 – our latest API featuring a SOAP (Simple Object Access Protocol) based interface and tokenization
• Offer Mobile Optimization on PayDirect Web Applications when your customers use a smartphone
• Released PayDirect IVR – our configurable validating IVR application
• Support Wireless Point-of-Sale devices on our proprietary MultipayPOS Application in addition to the dial or Ethernet connected devices
• Released DataPointe – the new online reporting tool
With a MAJOR focus on security and compliance…….
PayDirect Government Enhancements
What FIS has in store for 2016-17…
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1. Enrollment, Recurring Payments, Digital Wallet, Payment History
2. Bin Based Convenience Fees
3. DataPointe
• Maintenance Release
• New Features Release
4. IVR
• Maintenance Items
• Payment Ranges
• Notifications
5. Point Of Sale (POS) Enhancements
• MultiPay Software Enhancements
• VeriFone MX 915 and MX 925 “listener mode” functionality
• EMV10
PayDirect 2016 Top Priorities
*Note: All content as of January 26th, 2016 and subject to change. 11
PayDirect – Other Considerations for 2016
• Digital Wallet Support (i.e. MasterCard MasterPass, Visa Checkout, etc.)
• Card Association Changes
− MasterCard leading digit (2)
− 19-digit card numbers
• SunGard
− FIS / SunGard Integrations (TBD)
• PayDirect Web Maintenance Release
− Analytics
− Supported browsers highlighted in footer
− Business Check image update
− Updated Address Verification (AVS) Error Handling
• First Data Compass Platform
• Mobile Wallet / Mobile Bill Reminder
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Release Schedule
*Note: All content as of January 26th, 2016 and subject to change.
Release CA (Test) Date Production Date
2016.1 20-Dec-15 17-Jan-16
2016.2 17-Apr-16 15-May-16
2016.3 10-Jul-16 8-Aug-16
2016.4 9-Oct-16 6-Nov-16
Note: Release notes, user guides, and configuration documentation will be
provided two weeks prior to all CA and Production Release Dates.
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Release Schedule
*Note: All content as of January 26th, 2016 and subject to change.
Tentative schedule for new functionality
– ACH Advanced Account Verification: Q2, 2016
– DataPointe Maintenance Updates: Q2, 2016
– PayDirect Web Maintenance Updates: Q2, 2016
– DataPointe Enhancements: Q3, 2016
– Enrollment, Scheduled Payments (phased release): Q3 / Q4, 2016
– MultiPay – Enhancements / EMV Support: Q3 / Q4, 2016
Visa now allows service fees to be charged on payments other than Tax?
Fees can be charged online, on the IVR and at the counter?
Fees can apply to both credit and debit cards.
This could be an immediate cost savings to the County for the agencies that currently absorb these fees due to the old Visa rules.
DID YOU KNOW?
We offer Merchant Activity
Files (MAF) to assist you with
the daily/monthly
reconciliation?
DID YOU KNOW?
DID YOU KNOW?
We offer mobile optimization.
2015 Metrics
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Program Metrics – FIS Summary Results2014 - 2015
Dollar Volume• 2014 Dollar Volume: $ 21,877,275.03
• 2015 Dollar Volume: $ 30,606,147.30• 39.90% Increase in Dollar Volume
Transaction Count• 2014 Total Transaction Volume: 163,688
• 2015 Total Transaction Volume: 323,359
• 97.55% Increase in Transaction Volume
Average Ticket - 2014 Department of Revenue $140.32
- 2015 Department of Revenue $140.72
- 2014 Non-DOR $125.44
- 2015 Non-DOR $124.75
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Metrics
2015 Transaction Volume by Month
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$2,244,291.87
$2,687,928.05
$2,636,397.16
$2,640,617.92
$2,349,759.92
$2,711,390.76
$2,881,985.95
$2,678,968.55
$2,553,765.82
$2,566,917.08
$2,204,284.44
$2,449,839.78
$0.00 $500,000.00 $1,000,000.00 $1,500,000.00 $2,000,000.00 $2,500,000.00 $3,000,000.00 $3,500,000.00
December
November
October
September
August
July
June
May
April
March
February
January
2015 Pay Method Mix by Dollar Volume
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Visa$9,409,527
44%
Echeck$4,634,949
21%
MasterCard$3,456,495
16%
American Express$1,554,504
7%
PinLESS Debit$1,507,656
7%
Pin Debit$1,080,225
5%
Visa
Echeck
MasterCard
AmericanExpress
PinLESS Debit
Pin Debit
2015 Pay Method by Transaction Count
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Visa 45%
Echeck17%
MasterCard11%
American Express
4%
Pinless Debit8%
Pin Debit15%
Visa
Echeck
MasterCard
American Express
PinLESS Debit
Pin Debit
2015 Top 7 Agencies
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Department of Revenue$14,158,047.74 , 47%
Health & Hospital Systems
$5,366,260.47 , 18%
Environmental Health$4,744,516.97 , 16%
Parks & Recreation$2,494,103.51 , 8%
Valley Health Plan$1,474,823.47 , 5%
Planning & Development
$1,350,596.47 , 4%
Social Services Agency$567,399.44 , 2%
Department of Revenue Health & Hospital Systems Environmental Health
Parks Valley Health Planning & Development
Social Services Agency
2015 Remaining Agencies
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$119,633.52
$92,287.80
$86,137.89
$42,786.22
$36,563.50 $33,400.00
$19,604.00
$8,127.50 $6,930.00 $3,068.40 $1,860.40
$-
$20,000.00
$40,000.00
$60,000.00
$80,000.00
$100,000.00
$120,000.00
$140,000.00
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Agencies Under $200,000
Weights & Measures
Central Fire Protection District
Animal Care
Airport
Probations
Clerk of the Board
PreTrial
Senior Meals Program
Office of Human Relations
Registrar of Voters
Assessors Office
Linear (Weights & Measures)
Department of Revenue
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Joined FIS in 2011*Convenience fee model
Visa, $7,574,150.08 ,
54%
Electronic Check, $2,885,658.69 , 20%
Debit, $2,023,996.23 ,
14%
MasterCard, $1,094,001.87 ,
8%
American Express,
$454,616.72 , 3%
Discover, $124,624.15 , 1%
Visa Electronic Check Debit MasterCard American Express Discover
Health & Hospital Systems
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Joined FIS in May 2014
Multipay POS devices deployed across 60 Clinics, Labs, Pharmacies, and other medical facilities.
American Express21%
Visa47%
MasterCard26%
Debit6%
Discover0%
American Express Visa MasterCard Debit Discover
Environmental Health
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Joined FIS in April 2011
Using PayDirect Validating Web and PayDirect Inflight Web
Visa48%
MasterCard22%
Electronic Check15%
American Express13%
PinLess Debit1%
Discover1%
Visa MasterCard Electronic Check
American Express PinLess Debit Discover
Parks & Recreation
27
Joined FIS in June 2014
Using PayDirect Pasthrough web, PayDirectVirtual Terminal and Direct Dial for Parking Vending
Reservations Web56%
BackOffice VT 19%
Front Office, 0.02%
Parking25%
Reservations Web
Back Office Virtual Terminal
Front Office Virtual Terminal
Parking Fees
Valley Health Plan
28
Joined FIS in January 2014
Using PayDirect web for HMO Payments
$138,859.08 $61,652.89
$155,238.33
$59,621.15
$1,000,810.08
American Express Electronic Check MasterCard PinLess Debit Visa
Planning & Development
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Joined FIS in October 2011*Convenience fee model
Using PayDirect web and Multipay POS
Planning & Dev POS$569,722
42%
Planning & Dev Validating Web$780,553
58%
Planning & Dev POS Planning & Dev Validating Web
Social Services Agency
30
Joined FIS in July 2013
Using PayDirect Validating web and Custom IVR
IVR$166,011
15%
Web$401,387
85%
IVR Web
Weights & Measures
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Joined FIS in May 2012
Using PayDirect Passthrough Web
Visa, $64,408.37 , 54%
MasterCard, $31,422.35 , 26%
American Express,
$17,098.90 , 14%
Electronic Check, $4,738.50 , 4%
PinLess Debit, $1,603.20 , 2% Discover,
$121.10 , 0%
Visa MasterCard American Express
Electronic Check PinLess Debit Discover
Central Fire Protection District
32
Joined FIS in February 2013
Using Multipay POS
Visa74%
MasterCard16%
American Express
10%
Discover0%
Visa MasterCard American Express Discover
Animal Care & Control
33
Joined FIS in October 2010
Using Multipay POS and PayDirect Inflight
Visa75%
MasterCard16%
American Express6%
Discover3%
Debit0%
Visa MasterCard American Express Discover Debit
Airport
34
Joined FIS in November 2013
Using Paydirect Virtual Terminal Visa32%
MasterCard33%
American Express
35%
Visa MasterCard American Express
Probations
35
Joined FIS in 2011*Convenience fee model
Using Multipay POS
Visa81%
MasterCard13%
Discover2%
American Express4%
Visa MasterCard Discover American Express
Clerk of the Board
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Joined FIS in 2011*Convenience fee model
Using Multipay POS and PayDirectPassthrough web
Visa53%
MasterCard22%
American Express20%
Debit4%
Discover1%
Visa MasterCard American Express Debit Discover
PreTrial
37
Joined FIS in January 2013
Using Multipay POS and PayDirectValidating Web
Debit50%
Visa40%
MasterCard6%
American Express
4% Discover0%
Debit Visa MasterCard American Express Discover
Senior Meals Program (Meals on Wheels)
38
Joined FIS in June 2011
Using PayDirect Non-validating Web
Visa58%MasterCard
22%
American Express
18%
Discover1%
Electronic Check
1%
Visa MasterCard American Express Discover Electronic Check
Office of Human Relations (OHR)
39
Joined FIS in October 2013
Using PayDirect Inflight Web
Visa81%
Discover2%
MasterCard14%
PinLess Debit1%
American Express2%
Visa Discover MasterCard PinLess Debit American Express
Registrar of Voters
40
Joined FIS in May 2014
Using Multipay POS
Visa, 45%
MasterCard, 30%
American Express, 16%
Debit, 9%
Visa MasterCard American Express Debit
Assessor’s Office
41
Joined FIS in August 2012
Using PayDirect Virtual Terminal
Visa78%
MasterCard15%
American Express
1%
Discover6%
Visa MasterCard American Express Discover
Support & Project Management…
42
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Support
To provide the best service, FIS provides a Product Support team via phone and email
For escalated items or requesting new services, the Client Services team is available to assist you
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Project Management
Submit Statement of Services or Change Request with the CSM
Await Resource Assignment
Complete Project Documentation
Test and Quality Check the Application
Production Deployment
Post-Production Monitoring
Transition to Support
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What are your goals for 2016-17?
Demetria Mallett
113 Seaboard Lane, Suite A250
Franklin, TN 37067
615-665-6770 office
615-364-3827 mobile
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Take advantage of the personal resources assigned to you.
Your Client Services Manager is available to meet with you at your convenience.
Thank you for trusting us with your ecommerce needs. We look forward to our continued partnership in 2016 and years to come.
