Contractors Quick Reference

7/28/2019 Contractors Quick Reference

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TM ACCESSNETWORK

CONTRACTORSQUICK

REFERENCE

GUIDE

BY: HSBBT & ODNETWORK OPERATIONS

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CONTENTS

1. COMMERCIAL REQUIREMENT .................................................................................. 3

PKK............................................................................................................................................3

TM REGISTRATION..............................................................................................................3

BANK GUARANTEE/PERFORMANCE BOND/STAMP DUTY......................................3

INSURANCE COVERAGE.....................................................................................................4

STATUTORY & CERTIFICATION REQUIREMENT......................................................7

SUBLETTING & EMPLOYMENT POLICY.......................................................................7

2. TECHNICAL REQUIREMENT ....................................................................................... 8

UNIFORM.................................................................................................................................8

PASSCARD...............................................................................................................................9

TOOLS & TEST GEAR.........................................................................................................10

VEHICLE................................................................................................................................11

PROCESS FLOW OF VENDOR CONSEQUENCES........................................................12

MERIT AND DEMERIT POINTS.......................................................................................13

LIQUIDATED DAMAGES / PENALTY.............................................................................17

3. REFERENCE DOCUMENTS TO CONTRACTS ......................................................... 20

MINI-JKH...............................................................................................................................20

COD..........................................................................................................................................21

TROS........................................................................................................................................23

4. RATES & PAYMENT PROCESS ................................................................................... 25

PROCESS FLOW IN GEMS.................................................................................................25

PROPOSED TIMELINE.......................................................................................................26

COD & JUMPERING RATES..............................................................................................27

MINI JKH COMMON WORKS & ITS PROCESS FLOW..............................................29

5. PERFORMANCE & ASSESSMENT .............................................................................. 40

ASSESSMENT CRITERIA...................................................................................................40KEY KPI DELIVERABLES.................................................................................................41

SAMPLE OF PERFORMANCE DASHBOARD................................................................42

6. INQUIRY & FEEDBACK ............................................................................................... 44

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1. COMMERCIAL REQUIREMENT

PKK

If the Contractor is a company with Bumiputera status, the Contractorwarrants and undertakes to and with TM that:

(a) The majority of its shareholding/equity structure (>=51%) isBumiputera;

(b) The majority of its employees (>=51%) are Bumiputera;

(c) Key positions in the Contractors organization, such as the ChiefExecutive Officer, the Chief Operating Officer, the Managing Director,the General Manager or the Chief Financial Officer are held byBumiputeras;

(d) Certificate from Ministry Of Finance or PKK, if any; and

(e) All other TM guidelines that determine a companys qualification forBumiputera status are met.

TM REGISTRATION

the Contractor fail to renew his registration with TM after three (3) months of itsexpiry or is deregistered for whatever reason thereby becoming ineligible tocarry out the type of work offered under this Contract.

BANK GUARANTEE/PERFORMANCE BOND/STAMP DUTY

Bank Guarantee & Stamp Duty

BG Insurance Contract

Contract Value Stamp Duty (RM)1


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INSURANCE COVERAGE

Type Of InsuranceCoverage

TROS COD Mini-JKH

Value (RM)1 Principal Existing

Property (PEP)500K 500K 1.0M

2 Third Party Liability 500K 500K 1.0M

3 Comprehensive GeneralLiability

500K 500K 1.0M

Notes:

Comprehensive General Liability is an alternative to 3rd Party

Liability that covers Personal Injuries & Property.

Workmen Compensation to indemnify & insure TM and Contractorspersonnel or staff. Not required if staff contributed to PERKESO

Contractors All Risks will insure the interest of TM & 3rd party plant,

property & building arise from works of Contractors.

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Insurance Coverage

COD TROS MINI JKH

1 Contractors All Risk

Section I

a. Material Damage Contract Value

RM 5K RM120K

RM 100K RM3.0M

RM 350K

b. Principal ExistingProperty

RM 500K RM 1.0M RM 500K

Section II

Third Party Liability RM 500K RM 1.0M RM 2.5K

2 WorkmanCompensation

10% of Contract value (Labour Cost)

3 ComprehensiveGeneralLiability

RM 500k RM 1.0M RM 1.0M

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SUM

INSURED-

SECTION II

Material

Damage

(A)

Proncipal

Existing

Property

(B)

PREMIUM (RM)

RATE: 0.125%

C=(A+B)*0.125%

Third Party

Liability

1 Mini JKH (2years) (a) 700K 700K 1M 2,125.00 1M 106.25 10.00 2,241.25 70K 200.00 10.00 10.00 220.00 2,461.25

Mini JKH (1year) (b) 350K 350K 1M 1,687.50 1M 84.38 10.00 1,781.88 35K 200.00 10.00 10.00 220.00 2,001.88

2 TROS (a) 1.3M 1.3M 500K 2,250.00 500K 112.50 10.00 2,372.50 130K 200.00 10.00 10.00 220.00 2,592.50

(b) 700K 700K 500K 1,500.00 500K 75.00 10.00 1,585.00 70K 200.00 10.00 10.00 220.00 1,805.00

(c) 500K 500K 500K 1,250.00 500K 62.50 10.00 1,322.50 50K 200.00 10.00 10.00 220.00 1,542.50

(d) 300K 300K 500K 1,000.00 500K 50.00 10.00 1,060.00 30K 200.00 10.00 10.00 220.00 1,280.00

3 COD (a) 120K 120K 500K 775.00 500K 38.75 10.00 823.75 12K 200.00 10.00 10.00 220.00 1,043.75

(b) 50K 50K 500K 687.50 500K 34.38 10.00 731.88 5K 200.00 10.00 10.00 220.00 951.88

(c) 20K 20K 500K 650.00 500K 32.50 10.00 692.50 2K 200.00 10.00 10.00 220.00 912.50

RM10

Stamp

Duty

No Item

Total

Contract

Value (RM)

ERECTION ALL RISK

Total

Cost

WORKMEN COMPENSATION

Total

Estimated

Insurance

Premium

EAR & WC

SUM INSURED- SECTION I

5%

Service

Tax

RM10

Stamp

Duty

Total

Cost

Sum

Insured

(RM)

(10% of

Contract

Value)

PREMIUM

(RM)

RATE:

0.15%

5%

Service

Tax

Note: Insurance Cost1. Erection All Risk rate is generally 0.125% subjected to minimum premium of RM250.00 depending on insurance company2. Workmen Compensation rate is generally 0.15% subjected to minimum premium of RM125.00 depending on insurancecompany3. Comprehensive General Liability insurance is not required if Third Party Liability is covered under Erection All Risk underSection II

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STATUTORY & CERTIFICATION REQUIREMENT

CA & NIOSH

Certification TROS COD Mini-JKH Course Fee (RM)CA CA 1A CA 1A CA 2A RM 300 + RM 80

(inclusive training)

NIOSH Safety NTMSP NTMSP NTMSP RM 150 + RM 30(inclusive training)

Broadband BasicBroadband

X X RM 750

SUBLETTING & EMPLOYMENT POLICY

Assignment and Sub-Contracting

The Contractor shall not assign this Contract or any part thereof or any benefitor interest therein or there under without the prior written consent of TM.

The Contractor shall not sub-contract or sub-let all or any part of the Contractwithout the prior written consent of TM provided that such consent shall not beunreasonably withheld, and such consent, if given, shall not relieve theContractor from any liability or obligation under this Contract and he shall beresponsible for all the acts, defaults and neglects of any subcontractor, his

agents, servants or workmen as fully as if they were the acts, defaults orneglects of the Contractor, his agents, servants or workmen.

Foreign Workers Policy

The contractors personnel shall be only legal citizen of Malaysia and noforeign personnel shall be allowed.

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2. TECHNICAL REQUIREMENT

UNIFORM

1. Dark Red T-Shirt ( Colour Code: Corporate Red Pantone 186)2. Black coloured collar and sleeves.3. Kontraktor & TM logo on the top left of the T-shirt.4. KONTRAKTOR PEMBAIKIAN TM on the upper half, at the

back of the T-Shirt5. Writing on the T-shirt to be printed in white

1. Orange T-Shirt (Colour code: Corporate Pantone 166)2. Black coloured collar and sleeves.3. Kontraktor & TM logo on the top left of the T-shirt.4. KONTRAKTOR PEMASANGAN TM on the upper half,

at the back of the T-Shirt5. Writing on the T-shirt to be printed in black

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1. Blue T-Shirt (Color Code: Corporate Pantone 661)2. Black coloured collar and sleeves.

3. Kontraktor & TM logo on the top left of the T-shirt.4. KONTRAKTOR PENYELENGGARAAN TM printed at the back ofthe shirts

5. Writing on the T-shirt to be printed in white

Note: The pants for all contractors shall be durable Dark Blue Long Pants andshoes shall be black.

PASSCARD

The Contractor shall also be required to apply for the identification cards fromTM. The Contractor shall ensure that his staffs display the identification cardprominently while on duty.The identification card is not transferable and shall be returned to TM in theevent that the personnel cease to be employed by the Contractor. Any lossand/or damage to the card shall be reported to TM immediately. A policereport is required to be submitted to TM before a replacement card can beissued.

In the event of new staff being engaged by the Contractor, the Contractor

shall apply for the identification cards for the new staff before the staff couldcommence his job under the Contract.

The identification card remains the property of TM and the Contractor shallreturn them to TM when instructed to do so. TM reserves the rights towithdraw these identification cards from the staff at any time without priornotice.

All costs incurred shall be borne by the Contractor.

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TOOLS & TEST GEAR

The Contractor is required to be fully equipped with the relevant tools andequipment as stated

1. TOOLS

Team,Company

orIndividual

COD Mini JKH TROS

Hammer Drill Team x x x

Complete Tool Box Team x x x

Complete Tools forJointing of Plastic Cable

Company x

Complete Tools for

Jointing of Lead Cable

Company x

Complete Tools for Pullingof Overhead Cable

Company x

Complete Tools for Pullingof Underground Cable

Company x

Water Pump Company x

Generator Company x

Exhaust Fan Company x

Puncher tool set Team x x x

Pair identifier Team x

2. TEST GEARS

Signal strength tester(Rill/Will)

Company x(optional)

ADSL Tester Team x

Laptop Team x

Multimeter Team x x x

Insulation Tester Team x

Faultsman Telephone Team x x x

ISDN BRI Test Set Company x (optional) x (optional)

Earth Tester Company x (optional)Gas Detector Company x

Pair Verification/UpdatingInstrument

TM tosupply

3. SAFETY GEARS

Safety Cone Team x x x

Safety Belt Team x x x

Safety Helmet Individual x x x

Safety Vest Individual x x x

Ladder with safetyfeatures

Team x x x

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First Aid Kid Team x x x

Signboard Team x

Body Harness Team x x x

Wellington Boot Individual x

Safety Boot Individual x

Safety Goggles Individual x x x

Blinkers Team x

Aviation Lights Team x

Note: "x" required items

VEHICLE

The Contractor is required to possess a suitable vehicle with his companylogo prominently displayed on the side to carry out the works.

The vehicle used by contractor must comply with the following items:

Valid registration

Clean and good working conditions.

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PROCESS FLOW OF VENDOR CONSEQUENCES

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MERIT AND DEMERIT POINTS

1.1. Demerit points are based on the category of minor, major

and critical. The definition of these are as follows:

1.1.1. Minor: -

(a) One time occurrence

(b) No impact on the revenue / business

(c) Low impact on the image

1.1.1.2. Major: -

(a) Repeating event

(b) Purposely not following practice / procedure

(c) Having potential and low impact on the performance / image / revenue

(d) Involve top priority customer

1.1.1.3. Critical: -

(a) More than 3 times repeating on the same issue / event

(b) Proven issue / event which impact the performance / image / revenue

(c) Critical Offences with 60 points score

1. 2. Major Offences

The following are categories of major offences which carry maximum of 60demerit points:

GENERAL DemeritPoints

Assign or sublet work without TMs approval 60

Engage foreign workers 60

CONDUCT

False Claim 60

Rude or ill mannered 60

Threaten TMs corporate image 60

Illegal tapping of telephone line 60

Involved in any criminal activities such as theft, drugs etc. 60

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For any major offences committed by the contractors, the merit points

awarded shall be considered as void.

1.32 The following demerit points shall be imposed on the

Contractor for the negligence as follows:

No DESCRIPTIONSPoints(MN/MJ/CR)

A GENERAL

1 Not wearing uniform or ID not displayed 1/3/5

2 Fail to make police report on lost/stolen ID 3

3Difficult/no reply when contacted through handphone

3

4 Change contact number without notifying 1/3/5

5 No conformity to OSH safety requirement 5

6 Fail to submit or complete report as per SLA 10/20/30

7 Disruption to customers service 1/3/5

8 Damage to customers property 5

9 Perform unauthorized Works 1/3/5

10Failed to submit invoice before the 7th of everymonth (if applicable)

3/5/10

11 Canvassing of TM staff 10

12 Unwilling to accept work order 10

13 Engage TM staff for the work 5/10/15

14 Assign or sublet work without TMs consent 60

15 Engage foreign workers 60

16Engage non-competent staff without CA-1A(COD & TROS), CA-2A (MINI JKH) after ninemonths of recruitment

20

17Less than 25% with CA-1A (COD & TROS),CA-2A (MINI JKH) after 6 months of contract

15

18Less than 50% with CA-1A (COD & TROS),

CA-2A (MINI JKH) after 6 months of contract

10

19Less than 75% with CA-1A (COD & TROS),CA-2A (MINI JKH) after 6 months of contract

5

20Engage field staff without TM-NIOSH SafetyPassport

20

B CONDUCT

1 Rude or ill mannered 60

2Complaint received by TM on Contractorsconduct, work quality, wrongly reportedPremise Close etc (verbal/written)

10/20/30

3 Threaten TMs corporate image 604 Illegal tapping of telephone line 60

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5Involve in any criminal activities such as theft,drug etc

60

6Non issuance of official receipt to customer (forCOD only)

10/20/30

7 False Claim 60

C QUALITY

1 The use of improper tools or vehicle 5

2Fail to maintain cleanliness at cabinet, SDF,MPOC, FTTS & FTTO after work completion

5

3Part or whole of a installation work is substandard

10

4Failed to feedback/update on cable pairchange

3/5/10

D DELIVERABLES

D.1 CODFail to achieve TMs QoS monthly performance

1 P1 98% within Same Day 10

2 P2 98% within 8 Hours 10


4 ADSL Jumpering 80% within 24hrs 10

5 ADSL Jumpering 100% within 48 hrs 10

6 ISDN BRI 100% Meeting Appointment 10

7 Missing appointment 10/20/30

8Failed to feedback delay to the centre due tocustomers request

3/5/10

D.2 TROS

Fail to achieve TMs QoS monthly performance





5 PPOE 80% within 24 Hours 106 PPOA 90% within 4 Hours 10

7 ISDN BRI 90% within 4 Hours 10

8Docket closed without repair (as per-complaintreceived) per TR

20

9 Repeated TR due to Poor Workmanship 20

10 Missing appointment 10/20/30

11Failed to feedback delay to the centre due tocustomers request

3/5/10

D.3 MINI JKHFail to achieve TMs QoS monthly performance

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190% projects or work orders completion withinthe required time frame (RFS Date)

10

290% monthly performance on projectcompletion quality checklist

10

1.4 MERIT POINTS

A GENERAL

1 Assist in promoting TM products 5

2100% staff with CA-1A (COD & TROS), CA-2A (MINIJKH)

5

3 100% staff with TM Safety Passport- NIOSH 5

4 Not receive demerit point for three consecutives month 5

5 Achieve 80% on quarterly performance Assessment 10

6 Conform to OSH Safety Procedures 5

7 Fast to response and give feedback on enquiry 5

8Update cable pair changes and maintain high accuracyof pair/port inventory

5

B DELIVERABLES

B.1 COD

1Achieve 100 % of monthly targets in the categories P1,P2, P3, ADSL Jumpering & ISDN BRI (awarded point foreach category)

5

2Achieve 100 % targets for three consecutives month incategories P1, P2, P3, ADSL Jumpering & ISDNBR(awarded point for each category)

10

B.2 TROS

1Achieve 100 % of monthly targets in the categories P1,P2, P3, P4, BRI ISDN, PPoA & PPoE (awarded point foreach category)

5

2Achieve 100 % targets for three consecutives months incategories P1, P2, P3, P4, BRI ISDN, PPoA & PPoE(awarded point for each category)

10

B.3 MINI JKH

1Achieve 90% of monthly projects or work orderscompletion within the required time frame (RFS Date)

5

2 Achieve 90% monthly performance on projectcompletion quality checklist

5

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3Achieve 90% targets for three consecutives months onprojects or work orders completion within the requiredtime frame (RFS Date)

10

4Achieve 90% targets for three consecutives months onproject completion quality checklist

10

Note: Maximum allowable merit points per quarter are 60 points.

LIQUIDATED DAMAGES / PENALTY

i) COD

RM30 per Service Order in the event Contractor fails to complete installationas per appointment date and time (miss appointment).

ii) TROS

RM25 for failure of achieving the required targets for fault restoration

as referred to the Contract.


as referred to the Contract for repeated fault of the same nature for thesame telephone number in the same month.


as referred to the Contract for docket that was previously reportedclosed by the Contractor but was proven that the reported docket was

not attended to.

iii) Mini JKH

Refer to the clause 14 in the contract.

Termination of Contract

(a) The accumulated demerit points of the Contractor within three (3) months are sixty (60) points or more.

(b) Committed the following major offences which eachcarry a 60 demerit points:

Illegal tapping of lines;

Assign or sublet work without TMs consent;

Theft or other unlawful activities;

Causing TMs image to be tarnished;

Commit any unauthorised acts, or criminal activity against TM and oragainst any third parties.

Engage foreign workers without TMs consent

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(c) Without reasonable cause, wholly or partially fails toachieve the Date of Completion within the time specified in the WorksOrder or any extended period granted.

(d) Neglects to execute the Works with due diligence

and expedition to the satisfaction of the S.O.

(e) Overall non-performance or partial non-performanceby the Contractor.

(f) Persistently refuses or neglects, after notice inwriting from TM, to remove defective work or improper material.

(g) Fails to comply in respect of the sub-letting andassignment requirements.

(h) Acts against the expressed policies and instructionsof TM.

(i) Commits a breach of any of the conditions or stipulations in the Contract.

(j) The Contractor commits an act of bankruptcy or becomes bankrupt.

(k) The Contractor becomes insolvent or compoundswith or makes arrangement with his creditors.

(l) The Contractor, being a company, has a winding uporder (other than for the purpose of amalgamation or reconstruction)made against him.

(m) A provisional liquidator, receiver or manager of theContractors business or undertaking has been duly appointed, orpossession has been taken by or on behalf of creditors or debentureholders secured by a floating charge of any property of the Contractorcomprised in or is a subject of the said floating charge.

(n) The Contractor fail to renew his registration with TMafter three (3) months of its expiry or is deregistered for whatever reasonthereby becoming ineligible to carry out the type of work offered underthis Contract.

(o) TM has any reason to believe that the Contractor or any one employed by him or acting on his behalf, whether with orwithout the Contractor's knowledge, is engaged or has engaged incorrupt practice in connection with the Contract.

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(p) The Contractor transfers more than half his totalnumber of shares to a third party, whether by way of a single transferor a series of transfers.

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3. REFERENCE DOCUMENTS TO CONTRACTS

MINI-JKH

No DESCRIPTIONSTYPE OFDOC.

SECTION REFERENCE

1TECHNICALSPECIFICATIONS

TECHNICALSPEC.

SECTIONIV-A

1.a Area of ResponsibilityTECHNICALSPEC.

Section IV-A

Appendix III-1& Appendix III-2

1.b Work ProgramTECHNICALSPEC.

Section IV-A

1.c Maintenance Work TECHNICALSPEC. Section IV-A

1.d Contractor Work FlowTECHNICALSPEC.

Section IV-A

Appendix III-3,Appendix III-4,Appendix III-5,Appendix III-6,Appendix III-7,Appendix III-8, AppendixIII 9

1.e Allocation of WorkTECHNICAL

SPEC.

Section IV-

A

1.fTools, Test Gears andSafety Gears

TECHNICALSPEC.

Section IV-A

Appendix III-12

1.gWork TechnicalSpecifications

TECHNICALSPEC.

Section IV-A

2STANDARDOPERATINGPROCEDURES (SOP)

SOPSECTIONIV-B

2.aMATERIALMANAGEMENT

SOPSection IV-B(i)

QP-RNO-A09-MM

2.bPERTUKARANPASANGANKABEL/PORT

SOP Section IV-B(ii)

WI-RNO-A16-PPK

2.cVENDORMANAGEMENT

SOPSection IV-B(iii)

QP-RNO-A13-VMGMT

2.dVENDORPERFORMANCEASSESSMENT

SOPSection IV-B(iv)

WI-RNO-A24-VPA

2.eGUIDELINES ONMERIT AND DEMERITFOR CONTRACTORS

SOPSection IV-B(v)

WI-RNO-A25-VMD

2.f ONE PAIR DROP WIRE SOP Section IV-B(vi)

MTI BBD40301- Print

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from COD MTIFile

2.g

Installation andMaintenance ofunderground and aerial

cable, SpecificationLines WE 0303

Section IV-

B(vii)

WE 0303

2.h

Installation andMaintenance ofunderground Plastic Air-Core Primary Cables,Specification Lines WE0306

Section IV-B(viii)

WE 0306

2.iPlant Unit RNODescription

Section IV-B(ix)

2.j

Installation andMaintenance of Opticalcable, SpecificationLines WE - F0001

Section IV-B(x)

WE - F0001

3 OTHERS DOCUMENT OTHERSSECTIONIV-C

3.a

GUIDELINES FORCONTRACTORSINSTALLATION CARDAND UNIFORM

OTHERSSectionIVC(i)

COD


PART REFERENCE

1TECHNICAL ANDWORKSSPECIFICATIONS

TECHNICALSPEC.

PART III

1.aTECHNICAL ANDWORKSSPECIFICATIONS

TECHNICALSPEC.

Part lll -A SECTION 1

1.b FRANCHISED AREASTECHNICALSPEC.


1.cSAMPLE OF SERVICEORDER (CASS andSIEBEL)

TECHNICALSPEC.


1.dTELEPHONE JOBSHEET COMPLETION

TECHNICALSPEC.

Part lll -ASECTION 4(a)

1.eCOD-TELEPHONEINSTALLATIONQUALITY CHECK LIST

TECHNICALSPEC.

Part lll -ASECTION 4(b)

1.f SPECIFICATION OFINSTALLATION TECHNICALSPEC. Part lll -A SECTION 5

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1.g

MEASUREMENTSPECIFICATION FORISDN BRI CIRCUIT(COPPER AND FIBRE)

TECHNICALSPEC.


1.h

CONTRACTOR

TELEPHONE/CDMAINSTALLATION DAILYBALANCE SHEET

TECHNICALSPEC.


1.i

LIST OF TOOLS, TESTGEARS AND SAFETYGEARS REQUIREDFORTELEPHONE/WIRELESS INSTALLATION

TECHNICALSPEC.


2

STANDARDOPERATINGPROCEDURES (SOP)DOCUMENTS

SOP PART III-B

2.aPEMASANGANPERKHIDMATAN ADSLSTREAMYX

SOP Part lll- B(i)QP-RNO-A04-IADSL

2.bPEMASANGANPERKHIDMATAN DEL

SOPPart lll-B(ii)

QP-RNO-A05-IDEL

2.cPEMASANGANPERKHIDMATANCDMA

SOPPart lll-B(iii)

QP-RNO-A06-ICDMA

2.d PEMASANGANPERKHIDMATAN ISDNBRI

SOP Part lll-B(iv)

QP-RNO-A07-IISDNB

2.eMATERIALMANAGEMENT

SOPPart lll-B(v)

QP-RNO-A09-MM

2.fPERTUKARANPASANGANKABEL/PORT

SOPPart lll-B(vi)

WI-RNO-A16-PPK

2.gVENDORMANAGEMENT

SOPPart lll-B(vii)

QP-RNO-A13-VMGMT

2.h

VENDOR

PERFORMANCEASSESSMENT

SOP Part lll-B(viii) WI-RNO-A24-VPA

2.iGUIDELINES ONMERIT AND DEMERITFOR CONTRACTORS

SOPPart lll-B(ix)

WI-RNO-A25-VMD

2.j ONE PAIR DROP WIRE SOPPart lll-B(x)

MTI BBD40301- Printfrom COD MTIFile

3 OTHERS DOCUMENT OTHERS PART III-C

3.a GUIDELINES FORCONTRACTORS

OTHERS Part lll C(i)

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INSTALLATION CARDAND UNIFORM

3.b

TATACARAPENGENDALIAN DANKESELAMATAN HARTA

BENDA PELANGGAN

OTHERSPart lll-C(ii)

Print fromCOD MTI File

TROS


Part REFERENCE

1 TECHNICAL ANDWORKSSPECIFICATIONS

TECHNICALSPEC.

Part lll -A

1.a TELEPHONE/ADSL/ISDN BRI SERVICERESTORATION

TECHNICALSPEC.

Part lll -A APPENDIX I-1,l-2,1-3,1-4

1.b FRANCHISED AREA TECHNICALSPEC.

Part lll -A APPENDIX I-5

1.c SUPERVISORS ROLEFOR OUTSOURCEAREA

TECHNICALSPEC.

Part lll -A APPENDIX ll-1

1.d ACTIVITY FLOW FORTELEPHONE FAULTRESTORATION WORK

TECHNICALSPEC.

Part lll -A APPENDIX ll-2TO ll-4

1.e DISTRICT STOREREQUISITION FORM(DSR)

TECHNICALSPEC.

Part lll -A APPENDIX lll-1

1.f BORANAGPEMBERITAHUANPERTUKARANPASANGANKABEL/PAIR/PORTCPAS

TECHNICALSPEC.

Part lll -A APPENDIX III-2

1.g ACTIVITY JOB SHEET TECHNICALSPEC.


1.h REPAIR TEAM DAILYACTIVITY LOG

TECHNICALSPEC.


1.i ADDITIONALPAYMENT BYCUSTOMER FORREPLACEMENT OFINTERNAL WIRING

TECHNICALSPEC.

Part lll- A APPENDIX III-5

1.j TOOLS, TEST GEARS,OFFICE & VEHICLESREQUIREMENTS

TECHNICALSPEC.


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1.k SPECIFICATION FORPROVISION OFTELECOMMUNICATION WIRING AT DP TOCUSTOMERS

PREMISES

TECHNICALSPEC.


2 STANDARDOPERATINGPROCEDURES (SOP)DOCUMENTS

SOP PART III-B

2.a Baikpulih PerkhidmatanADSL Streamyx

SOP PART III-B(i)

WI-RNO-A07-RADSL

2.b Baikpulih PerkhidmatanDEL

SOP PART III-B(ii)

WI-RNO-A08-RDEL

2.c Baikpulih Perkhidmatan

CDMA

SOP PART III-

B(iii)

WI-RNO-A09-

RCDMA2.d Baikpulih Perkhidmatan

ISDN BRIPART III-B(iv)

WI-RNO-A10-RISDNB

2.e Material management SOP PART III-B(v)

QP-RNO-A09-MM

2.f Pertukaran PasanganKabel/Port

SOP PART III-B(vi)

WI-RNO-A16-PPK

2.g VENDORMANAGEMENTDOCUMENT

SOP PART III-B(vii)

(QP-RNO-A13-VMGMT)

2.h VENDORPERFORMANCEASSESSMENTDOCUMENT

SOP PART III-B(viii)

(WI-RNO-A24-VPA)

2.i GUIDELINES ONMERIT AND DEMERITFOR CONTRACTORS

SOP PART III-B(ix)

(WI-RNO-A25-VMD)

2.j One Pair Drop Wire SOP PART III-B(x)

MTI BBD40301 (Printfrom TROSMTI File)

3 OTHER DOCUMENTS OTHERS PART III-C3.a GUIDELINES FOR

CONTRACTORSINSTALLATION CARDAND UNIFORM

OTHERS PART III-C(i)

3.b Tatacara PengendalianDan Keselamatan HartaBenda Pelanggan

OTHERS PART III-C(ii)

Print fromTROS MTI File

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4. RATES & PAYMENT PROCESS

PROCESS FLOW IN GEMS

User

Create PR orAutomatic PR

from Mtce Order

Release PR

Create PO Release POSPC

VendorReceive PO

Send UATdocument

Fin SSO

Receive UAT

document

Send Invoice

Receive invoice

and update inSAP

Issue payment

Through chequeor telegraphic transfer

Receive payment

GR/Svc Entry

in SAP

To check

PO status

Job done

UATProcess

User


from Mtce Order

Release PR


VendorReceive PO

Send UATdocument

Fin SSO

Receive UAT

document

Send Invoice

Receive invoice

and update inSAP

Issue payment


Receive payment

GR/Svc Entry

in SAP

To check

PO status

Job done


from Mtce Order

Release PR


VendorReceive PO

Send UATdocument

Fin SSO

Receive UAT

document

Send Invoice

Receive invoice

and update inSAP

Issue payment


Receive payment

GR/Svc Entry

in SAP

To check

PO status

Job done

UATProcess

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PROPOSED TIMELINE

Bil Activities Ownership

Timeline

1 Advice and acknowledge MINI JKHContractor to carry out works

Zone'sExec

Immediately

2 Estimate cost & prepare MaintenanceOrder (MO) - to enable material can betaken out *

Zone'sExec

24 hours

3 Upon job completion MINI JKH Cont. tosubmit UAT doc. to respective Zone's exec

MINIJKHCont.

5 working days

4 To carry out Acceptance Test (UAT) Zone'sExec &

MINIJKHCont.

5 To release MO with actual costing basedon UAT

Zone'sExec

24 hours

6 PR Release Mgr/AGM

7 Create PO SPC 3 working days

8 Release PO SPC

9 Submit (fax) PO to MINI JKH contractor SPC

10 Prepare Invoice & submit to State Finance

SSO (original copy) and to User (Photostatcopy)

MINI

JKHCont.

3 days

11 Prepare GR / Svc Acceptance (Refer toitem 3 above)

Zone'sExec

24 hours

12 Release payment in SAP Fin SSO 3 working days

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COD & JUMPERING RATES

1. INSTALLATION CHARGES

NO DESCRIPTION UNIT PRICE(RM)

1. Successful complete installation of telephoneservice using drop wire from DP to last pointat Customer premise and install new internalwiring.

Per DELInstallation

50.00

2. For the successful complete installation oftelephone service using drop wire from DP tocustomer premise with existing internalwiring.

Per DELInstallation

30.00

3. For successful complete installation ofCDMA service using internal antenna.

PerWirelessInstallation

30.00

4. For successful complete installation ofCDMA service using external antenna.

PerWirelessInstallation

50.00

5. Successful complete installation of ISDN BRIservice using drop wire from DP to last pointat Customer premise and install new internalwiring.

Per NTInstallation

50.00

6. For the successful complete installation ofISDN BRI service using drop wire from DP tocustomer premise with existing internalwiring.

Per NTInstallation

30.00

2. PAYMENT BY CUSTOMER & INCREMENTAL RATE PAYMENT BY TM

Description Items UrbanSub-urban Rural

ExistingRate BornebyCustomers

Installationwork InvolvesInternal WiringwithinCustomerspremises

With Existing Int. Wiring RM30.00 New Int. Wiring RM 50.00*

IncrementalRate paid byTM

All new DELservicesFulfilments willbe counted by

Weekly

1 lineRM 7.50per line

RM 15.00per line

RM 30.00per line

2 to 10lines RM 5.00

per lineRM 10.00per line

RM 20.00per line

> 11lines

RM 15.00per line

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3. JUMPERING PAYMENT BY TM1. For DEL

DESCRIPTION Category PRICE(RM)

Test and jumper at cabinet/SDF and recover existingjumper wire if required.Per Order

Urban 4.50

Sub-Urban 5.50

Rural 7.00

2. For Streamyx

DESCRIPTION Category DSLAM RDSLAM RTDSLAM

Test and jumper at eachcategory and recoverexisting jumper wire ifrequired

Urban 4.50 6.50 10.50

Sub-Urban 5.50 7.50 11.50

Rural 7.00 9.00 13.00

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MINI JKH COMMON WORKS & ITS PROCESS FLOW

Type of Work Description of Work

Type of Work 1 Replacing one span stolen/breakdown cable200pr O/H, D/S (pole to pole) Straight Joint

Type of Work 2 Replacing stolen IB cable involving Y-joint(originally Straight-joint in the middle)

Type of Work 3 Localising faulty 200pair UG cable.

Type of Work 4 Localising faulty 200pair OH cable.

Type of Work 5 Localisation to clear 1 docket OH/UG (fault atjoint) - Overhead (TR pair & spare pairs disc)

Type of Work 6 Localisation to clear 1 docket OH/UG (fault atjoint) - Underground (TR pair & spare pairsdisc)

Type of Work 7 Localisation to clear 1 docket OH/UG (fault atjoint) - Underground (TR pair & spare pairslow IR)

Type of Work 8 Replacing tag (at the cabinet).

Type of Work 9 Replacing cable ES UG breakdown/sectionfault (2400pr)

Type of Work 10 Localising and replacing cable ES UG sectionlow (2400pr)

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Type Of Work 1 - Replacing one span stolen/breakdown cable 200pr O/H,D/S (pole to pole) Straight Joint

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Type Of Work 2 - Replacing stolen IB cable involving Y-joint (originallyStraight-joint in the middle)

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Type Of Work 3 - Localising faulty 200pair UG cable

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Type Of Work 4 - Localising faulty 200pair OH cable

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Type Of Work 5 - Localisation to clear 1 docket OH/UG (fault at joint) -Overhead (TR pair & spare pairs disc)

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Type of Work 6 - Localisation to clear 1 docket OH/UG (fault at joint) -Underground (TR pair & spare pairs disc)

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Type of Work 7 - Localisation to clear 1 docket OH/UG (fault at joint) -Underground (TR pair & spare pairs low IR)

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Type of Work 8 - Replacing tag (at the cabinet).

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Type of Work 9 - Replacing cable ES UG breakdown/section fault (2400pr)

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Type of Work 10 - Localising and replacing cable ES UG section low (2400pr)

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5. PERFORMANCE & ASSESSMENT

ASSESSMENT CRITERIA

Contractors are assessed QUATERLY based the following elements:

ELEMENTS WEIGHTAGE

1. KPI Performance Measurement 50%

2. Merit & Demerit Points 20%

3. Auditing 20%

4. Administrations & Initiatives 10%

Contractors are ranked based on the following ratings.

RATING RANGE TOTAL SCORE

EXCELLENT More than 90%

GOOD More than 80%

FAIR More than 70%

POOR 70% and less

Passing Marks = 70%

*Note: The contractor shall be required to achieve a minimum passing scoreof70% during the first year of assessment of performance weightage. In theevent the Contractor fails to achieve the minimum passing score of70%,TMhereby reserves its right to terminate the Contract at any time during thesecond year of the Contract Period.

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KEY KPI DELIVERABLES

1. COD Contractor

Appointment Met for NI from PAMS. Percentage of new installation

that meet appointment

2. MINI JKH Contractor

Average percentage Document submission checklist and

Average work order completed as per RFS date as per quality

accepted by TM.

3. TR Outsourcing Contractor

Numbers of KPIs meeting target

Average Restoration Cycle Time

COD

KPI Target

DEL P1 < 8 HRS > 98 %

DEL P2 < 16 HRS > 98 %

DEL P3 < 24 HRS > 98 %

Mini JKH

KPI Target

AVERAGE RFS > 90 %AVERAGE DOCUMENT SUBMISSION > 90 %

TROS

KPI Target

DEL P1 < 8 HRS > 90 %

DEL P2 < 16 HRS > 90 %

DEL P3 < 16 HRS > 90 %

DEL P4 < 24 HRS > 90 %

DEL ALL < 3 DAYS > 100 %

ADSL POA < 4 HRS > 90 %

ADSL POE < 24 HRS > 80 %

ADSL ALL < 3 DAYS > 100 %

ISDN BRI < 4 HRS > 80 %

CDMA < 24 HRS > 80 %

REPEAT REPORT < 15 %

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SAMPLE OF PERFORMANCE DASHBOARD

KPI Title Max Quarter 1 Quarter 2 Quarter 3 Quarter 4

PAYMENT 3 % 3 % 3 % 3 % 3 %

REPORTS SUBMISSION ASPER SLA

2 % 2 % 2 % 2 % 2 %

MEETING / TRAINING

PARTICIPATION / ETC

2 % 2 % 2 % 2 % 2 %

INNOVATION 3 % 1 % 1 % 1 % 1 %

SCORE (MAX 10%) 8.00 % 8.00 % 8.00 % 8.00 %

KPI Score

KPI Title Target Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

AVERAGE RFS > 90 % 85 % 86 % 86 % 87 % 88 % 90 % 90 % 89 % 90 % 90 % 90 % 90 %

AVERAGE DOCUMENTSUBMISSION

> 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 % 90 %

AVERAGE OVERALL 87.50 % 88.00 % 88.00 % 88.50 % 89.00 % 90.00 % 90.00 % 89.50 % 90.00 % 90.00 % 90.00 % 90.00 %

MARKS 43.75 % 44.00 % 44.00 % 44.25 % 44.50 % 45.00 % 45.00 % 44.75 % 45.00 % 45.00 % 45.00 % 45.00 %

SCORE (MAX 50%) 43.92 % 44.58 % 44.92 % 45.00 %

Audit

KPI Title Max Quarter 1 Quarter 2 Quarter 3 Quarter 4AUDIT 100 % 80 % 80 % 80 % 80 %

SCORE (MAX 20%) 16.00 % 16.00 % 16.00 % 16.00 %

Merit / Demerit

KPI Title Max Quarter 1 Quarter 2 Quarter 3 Quarter 4

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MERIT 60 0 0 0 0

DEMERIT 60 0 0 0 0

SCORE (MAX 20%) 0.00 % 0.00 % 0.00 % 0.00 %

Remarks

Title Quarter 1 Quarter 2 Quarter 3 Quarter 4

MERIT ... ... ... ...

DEMERIT ... ... ... ...CUSTOMER COMPLAINTS ... ... ... ...

Final Result

Title Quarter 1 Quarter 2 Quarter 3 Quarter 4

ADMIN 8.00 8.00 8.00 8.00

KPI 43.92 44.58 44.92 45.00

AUDIT 16.00 16.00 16.00 16.00

MERIT 0.00 0.00 0.00 0.00

TOTAL 67.92 68.58 68.92 69

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6. INQUIRY & FEEDBACK

SMSSend SMS to 0322402940

Portalwww.netops.tm.com.my

Documents

Contractors Quick Reference