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Contractor Outreach
Roger L. PaulComcast Cable, LLC
Central California ChapterRegion 1 Director
Brad LoganComcast Cable, LLC
Central California ChapterVP/President-Elect
Contractor Outreach
• The Program and how we went about it…– Needs Assessment– Opportunity – Solution/Proposal – Benefit – Implementation – Outcomes– Next Steps
• Needs Assessment (What did we do, and why)
Contractor Outreach
• Board Outreach– Compliance matrix initiated a look at what we were doing
locally– Officers, VP Membership, VP Professional Development,
President involved in looking at;• What could we do to involve others in the chapter• Assessed local needs – MSO, contractors• Basic Technical Training need stood out
• Contractor Training– Number one request
• (Contractors) How do we get training without a full staff?• (MSO) how do we know the contractor is trained?
Contractor Outreach
• Opportunity (How can the chapter reach out)– Basic Technical Training Program
• MSO’s can not do Contractor Training• Contractors may or may not have the staff or
facility to train• The chapter could provide a vehicle to train
contractors– Build a Network, Chapter, MSO, Contractors
Contractor Outreach
• Solution & Proposal (The Program - Who, how, etc.)– The Central California Chapter, SCTE would provide a
Cable Basics training opportunity for local Cable contractors.
– The chapter would use an SCTE/NCTI curriculum based on From Tap To Home – The SCTE Installation Manual.
– The chapter would supplement this material based on requested needs (From both the MSO’s and the Contractors)
– Training would be provided by Chapter Members– Training would be offered to Contractor SCTE
members only
Contractor Outreach
• Benefit (WIIFM - Chapter, MSO’s, Contractors)• Chapter
– Increased involvement between the board, members, MSO’s, vendors, and contractors
– Improved visibility with vendors, MSO’s, and contractors– Increased membership
• MSO's– SCTE Certified contractors, Known levels of training– Costs minimized – Reduced truck rolls, reduced call-backs, reduced
customer complaints
• Contractors– SCTE Certified employees, Known levels of training– Costs minimized – Reduced truck rolls, reduced call-backs, reduced
customer complaints, reduced charge-backs
Contractor Outreach
• Implementation (The proposed process)– Six modules would be offered per year– The modules would be presented in a series of half-
day sessions, conducted in two-day segments– Interested contractors’ would provide the chapter the
names of participants, – Contractors would provide each participant a copy of
the manual for the training modules they would be attending.
– Chapter would provide location, and instructors
Contractor Outreach
• Outcomes (What worked, what didn’t)– Plus/Deltas
• Chapter was able to engage the local contractors• Chapter was able to involve the local MSO’s and
gain greater support for SCTE• Chapter increased its membership• Chapter members stretched and grew as they
worked to present sessions• Not all contractors participated, or were interested• Time constraints and business activities did not
allow full implementation of the program• Curriculum was difficult to sync to current
certification material
Contractor Outreach
• Next Steps (What we will do now?)• Assess the needs of Contractors/MSO’s - New
Technologies• How can we overcome the time/resource
constraints• How do we work with attrition• How do we format the material for the training
– Simple– Up to date– Hands on– Modules presentable in “chunks” short time
frames.
Contractor OutreachCentral California Chapter
Roger L. PaulComcast Cable, LLC
Region 1 [email protected]
Brad LoganComcast Cable, LLCVP/President-Elect
Thank You!
