Contract Hire driver’s guide Important information

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This guide is designed to give you information about the services provided by SEAT Financial Services for Contract Hire customers.

Please take the time to read it so that you are aware of what

you are entitled to under your Contract Hire agreement.

You can now access information about your Contract Hire

agreement and other products online.

VISIT SEATFINANCE.CO.UK TO FIND OUT MORE

ContentsGENERAL INFORMATION

Your responsibilities 3

SERVICE AND MAINTENANCE

Non-maintenance contracts 5

Maintained contracts 5

When your vehicle needs service and maintenance 6

Inclusions 7

Exclusions 8

Tyres 9

DRIVERLINE

SEAT Driverline 10

3

Your responsibilitiesIt is your responsibility as the hirer to ensure the vehicle

is serviced at the manufacturer’s recommended intervals

by an authorised SEAT dealer or SEAT approved repairer

and, where applicable, that the vehicle has a current

MOT certificate. You are responsible for ensuring that

the vehicle is in good repair and condition at all times

and for any damage caused to, or deterioration of, the

vehicle other than through reasonable fair wear and tear.

TO HELP TAKE CARE OF YOUR SEAT YOU SHOULD REGULARLY:

• Check the engine oil level/coolant levels and refill as necessary

in-between services

• Check tyre pressures, depth of tread and condition

• Check all lights and indicators

• Ensure there is sufficient levels of Adblue (if applicable)

YOU SHOULD FOLLOW THE MANUFACTURER GUIDELINES ON OIL REFILLS AND THE QUALITY OF OIL TO USE. FAILURE TO DO SO COULD SIGNIFICANTLY IMPACT ON THE PERFORMANCE OF YOUR VEHICLE IN A NUMBER OF WAYS:

• Increased wear or overheating – leading to engine damage which

will, in time, devalue the vehicle

• Exhaust poisoning – over time the wrong oil will block or poison

the exhaust catalysts causing the vehicle to fail its emissions and

control tests

• Increased fuel consumption

• Decreased service intervals

If the vehicle is required to be repaired at any time during the

contract for accidental damage or similar, please refer to specific

requirements as mentioned in the terms and conditions of your

agreement (section 9.4)

General information

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WHO IS RESPONSIBLE FOR FINES AND CHARGES?

If you acquire any fines or charges relating to your vehicle, such

as parking fines, fixed penalty notices, traffic camera offences,

congestion charges etc, it is your responsibility to pay them. If we

are required to pay a fine on your behalf, we will recharge you or

your company along with an administration fee.

We are legally obliged to provide any details that we have available

(such as driver details), on demand from the police, to help identify

the driver of any vehicle.

FITTING OF NON-STANDARD EQUIPMENT

Please ring 0330 100 8913 and select General Enquiries;

available Monday - Friday, 9am - 5pm, (Closed Saturday, Sunday

and Bank Holidays); to obtain written approval before any fitting

is undertaken. The costs to fit/purchase and maintain ‘extras’ are

solely at your expense. We recommend that all extras are supplied

and fitted by an approved/qualified installer and that they conform

to all legal requirements.

Any consequential damage arising from the installation of extras

must be repaired at your cost. At the end of the contract, any visible

holes in the bodywork or trim must be repaired to the standard

required by SEAT Financial Services. Any electrical alterations must

be restored to the original standard.

PERSONALISED NUMBER PLATES

If you wish to transfer a cherished number plate onto our vehicle,

you must first gain authorisation from us by calling 0330 100 8913

and select General Enquiries. If you wish to assign a cherished

registration number, we will complete the process for you as we

are unable to release the registration documents to a third party.

The registration number will be assigned to the vehicle and we

will charge a £50 (including VAT) administration fee for each

plate change. This is in addition to any costs associated with the

assignment or retention of the cherished plate.

The cherished plate must be removed before the end of the hiring

period. Please allow two months for this process.

END OF CONTRACT – VEHICLE RETURN

We shall contact you before the end date of the contract to remind

you that the vehicle is due for return.

Our collection company will then contact you to make arrangements

to inspect and collect the vehicle.

All documentation must be available with inspection and returned

with the vehicle as follows:

• Manufacturer’s service book (if applicable)

• Spare key

• Driver handbook

• Satellite navigation memory card or disc (where applicable)

You will be asked to sign a formal report of the vehicle condition.

If it has sustained any damage beyond fair wear and tear including

missing items or documentation (e.g. driver handbook, spare keys

or original documentation), an appropriate charge will be incurred

(for a definition of fair wear and tear, please refer to the BVRLA Fair

Wear and Tear guidelines).

For each mile covered by the vehicle over the agreed annual

mileage, or the maximum total mileage, you must pay us the

excess mileage charge shown in your agreement.

PURCHASING THE VEHICLE AT THE END OF CONTRACT

If you, a member of your family or a colleague is interested in

getting a purchase price then please call us on 0330 100 8913

and select option 2.

Please note that the vehicle will be sold to you without a warranty.

Unfortunately, if you are hiring the vehicle as a sole trader or as a

member of a partnership we cannot sell the vehicle to you. Directors

of the hiring company are also not eligible to purchase vehicles at

the contract end.

ROAD FUND LICENCE

Every year, we will automatically renew your Road Fund License (RFL)

for you, as part of your contract. Confirmation that the RFL has been

renewed will be sent in the post annually, however, if you have a

specific enquiry, please call 0330 100 8913 and select option 1.

FOREIGN TRAVEL

You must get our authority to take the vehicle outside the UK.

Before taking it overseas, please ensure you obtain a letter of

authority – Form VE103 – from us as we are the registered keeper of

the vehicle. Please apply at least 14 days before the date of travel

providing the name and addresses of all those driving the vehicle,

registration number, departure and return date and email

to travelabroad@vwfs.co.uk

Please note this is valid for one year only and allows travel for up to

90 days at any one time in Europe.

You must inform your or your company’s insurance department to

arrange a ‘Green Card’, and ensure you have adequate insurance

cover for the country you are visiting.

To find out country specific laws and requirements that you will

need to know whilst driving abroad, please visit:

www.gov.uk/driving-abroad

Please note that we will not be liable for any cost arising from use

of the vehicle outside of the UK. Whilst abroad the vehicle is not

covered for breakdown, repair or vehicle hire. You are strongly

advised to check your level of breakdown cover on 0800 262 622

and if required, arrange additional cover for your trip.

MOT CERTIFICATE

An MOT test is not required in the first three years of a vehicle’s

life. When an inspection is required an authorised SEAT dealer or

repairer should undertake it.

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Non-maintenance contractsIf you have elected to maintain your Contract Hire vehicle yourself

(non-maintenance contract) you need to be aware of the following

responsibilities in line with the terms and conditions of your

contract (section 9.4).

SERVICE AND MAINTENANCE

Ensure our vehicle is serviced and maintained at an authorised

SEAT dealer or SEAT approved repairer strictly in line with

recommended manufacturer guidelines using only genuine

approved parts.

TYRES

When worn or damaged our vehicle must have the tyres replaced

with a premium brand of the same specification as originally

supplied with the vehicle. This is in accordance with the

manufacturer’s standard specification. The load and speed rating

should match the original specification.

For further information please refer to the driver handbook

supplied with the vehicle.

Maintained contractsIf your Contract Hire agreement includes a service and maintenance

plan, all costs for parts and labour needed to meet those items in the

service requirements will be met. Please see overleaf for details.

Service and maintenance

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When your vehicle needs service and maintenanceIF YOU HAVE A SERVICE AND MAINTENANCE PLAN AS PART OF YOUR AGREEMENT, USING IT COULDN’T BE EASIER. THIS IS HOW IT WORKS:

• When your vehicle requires servicing or maintenance, contact your

authorised local SEAT dealer or SEAT approved repairer to book

your vehicle in. It is advisable to contact your dealer or repairer

in advance of your requirement, where possible, as sometimes

they will need notice to fit work into their schedule. When making

your booking, remember to mention that you have servicing and

maintenance as part of your agreement. Service or maintenance

under this scheme can only be obtained from an authorised SEAT

dealer or repairer

• The authorised Dealer or repairer will contact us for authority to

carry out the work required and you will be asked to sign only for

the completion of the job

• Have your service book stamped by the servicing Dealer

or repairer. Alternatively, ensure the digital service record is

updated by the servicing retailer

THAT IS ALL THERE IS TO IT, HOWEVER PLEASE NOTE:

• If you ask the Dealer or repairer to carry out any work not included

within the recommended service and maintenance plan, you will

have to pay for it when the work has been completed

• Any services not carried out before the contract end or mileage

limit cannot subsequently be claimed for

• Damage caused to the vehicle as a result of neglect of service

requirements will be charged to you.

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ELECTRICAL SYSTEM INCLUDING:

• Alternator

• Battery

• Bulbs

•Central locking

• ECU

• Fuses

• Instruments

• Standard alarm

• Standard immobiliser

• Starter motor

• Window regulator

• Wiper motor

• Wiring

ENGINE INCLUDING:

• Cambelt and tensioner

as stipulated by the

manufacturer’s specific

schedule

• Drive belts

• Exhaust

• Fuel pump

• Gaskets

• Injectors

• Oil pump

• Seals

• Turbo

TRANSMISSION INCLUDING:

• Clutch

• CV joints

• Flywheel

• Gaiters

• Gearbox

• Differential

• Drive shafts

• Torque converter

• Wheel bearings

BRAKE REPAIRS INCLUDING:

• Callipers

• Cylinders

• Discs

• Pads

COOLING SYSTEM INCLUDING:

• Coolant

• Heater components

• Hoses

• Radiator

• Reservoir

• Sender units

• Thermostat

• Water pump

SUSPENSION INCLUDING:

• Anti-roll bar

• Bushes

• Shock absorbers

• Springs

• Wishbones

MISCELLANEOUS ITEMS SUCH AS:

• Handbrake adjustments

• Air conditioning service (max. one per contract if necessary)

• Key batteries

• MOT

• UK Roadside Assistance for the term of your agreement

provided that your vehicle is serviced and repaired by

an authorised SEAT dealership in accordance with the

manufacturer’s instructions

• Wiper blades

Inclusions• All routine servicing as appropriate to your

vehicle as determined by SEAT Financial

Services

• All oils and fluids required within the service

• Brake fluid change as per the service

requirement

With a service and maintenance plan you are

also entitled to the replacement of vehicle

parts, subject to fair wear and tear, that need

to be repaired or replaced during the contract

period. Please see opposite for replacement

vehicle parts included in the plan.

All work is carried out in accordance

with the manufacturer’s recommended

change schedule. It is your responsibility

to get the vehicle serviced in-line with

the manufacturer’s service schedule. The

service light will come on and advise you

when the service is due (countdown). Failing

to get the vehicle serviced in-line with

the manufacturer’s service schedule may

invalidate the vehicle’s warranty. As a result

you may be liable for costs on repairs that

would have been repaired if the vehicle’s

services were carried out within the

scheduled time.

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Exclusions:

THE FOLLOWING IS EXCLUDED FROM OUR SERVICE AND MAINTENANCE PLAN:

• All non-standard service work

• Glass, including windscreens and all light units

resulting from damage/outside influences

• Tyre replacement or puncture repair

• Wheel alignment and geometry check

• Oil, air and fluid top-ups between services

• Maintenance and repair of non-factory

or non-standard fitted items/accessories

• Damaged or broken aerials

• Fuel and mis-fuelling

• Warranty work

• Adblue top ups

• Any repairs we do not believe are fair wear and tear

(as defined in the terms and conditions)

• Anti-theft devices

• Any associated maintenance or repairs to diesel particulate

filters, catalytic reduction systems and AdBlue®

• Body repairs

DAMAGE CAUSED BY:

• Negligence, abuse or misuse and accidents

• Food, drink and cigarettes

• Any form of corrosion including pollution,

water, chemicals, salt and weather

• Using the incorrect oil or over filling

DAMAGE TO:

• In-vehicle entertainment (including audio, communications

and navigation systems)

• Internal and external trim and bodywork

Please note that this is not a definitive list and the maintenance

control team are happy to discuss any other repair queries you

may have. Please call 0330 100 8913 and select general enquires.

For a full list of the service and maintenance plan inclusions and

exclusions please refer to the terms and conditions detailed on

your Contract Hire application form.

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TyresTyres are some of the most likely vehicle components to

suffer wear and tear. Drivers should make regular checks

in order to keep within safety and legal requirements.

If your agreement includes ‘tyres’ this means replacement

tyres are provided when necessary due to fair wear and

tear. We will specify the make of any replacement tyres

and they can only be repaired or replaced by a tyre

specialist authorised by us.

The coverage applies to the standard tyre fitment for your vehicle.

Only premium brand tyres will be used and optional upgrades to the

standard specification (factory or aftermarket) are the responsibility

of the driver.

Please contact our approved tyre supplier on 08000 855 552

(Available 24 hours a day, 7 days a week) when you

require assistance.

OUR TYRE PLAN ALSO INCLUDES:

• Repairable punctures (to be confirmed by our dedicated tyre

repair specialists)

• Replacement tyres of the same size and specification

(but not necessarily the same make) as originally specified

for standard fitment

• Valves

• Wheel alignment and geometry check where necessary

due to fair wear and tear

• Wheel balance

• Tyres changed at one of over 900 approved outlets

across the UK

OUR TYRE PLAN EXCLUDES:

• Accidental damage

• Irreparable punctures (to be confirmed by our dedicated tyre

repair specialists)

• Misuse or vandalism

• Replacement of non–standard tyres

• Tyre sealant and repair equipment

• Tyres that have been repaired using tyre sealants or additives

• Wheel alignment as a result of kerb damage or any other

negligence

• Winter and all season tyres.

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SEAT DriverlineYou are also eligible to get instant access to a range

of services from SEAT Driverline, a dedicated contact

number for all your motoring needs.

SEAT DRIVERLINE CAN HELP YOU WITH ANY OF THE FOLLOWING:

• Breakdown and recovery services

• Reporting accidents and damage

• Service booking or maintenance enquiries

• Tyres

• Glass repair

• General enquiries

YOUR SEAT DRIVERLINE CARD IS COMING SOON.

To activate your SEAT Driverline services, or for more

information, please contact us on 0330 100 8913.

In addition to the SEAT Driverline service, you are also eligible for

Ensurance* – SEAT free accident and repair cover. In the event of an

accident, Ensurance guarantees that your vehicle will be repaired in

an SEAT approved repairer using only genuine SEAT parts. It works

alongside your existing comprehensive motor insurance policy, no

matter who you are insured with, to help get your vehicle back on

the road as smoothly as possible.

To activate your SEAT Ensurance cover, please visit

www.insurewithseat.co.uk

*For more details on what’s covered please refer to the Ensurance Cover Booklet that will be

sent to you upon activation. Please note you will need to pay any policy excesses that you are

responsible for in accordance with the terms and conditions of your motor insurance policy.

Ensurance® from SEAT Financial Services is sold and administered by Lawshield UK Limited,

registered in England number: 3360532. Registered office: 850 Ibis Court, Lakeside Drive,

Centre Park, Warrington, Cheshire, WA1 1RL and underwritten by UK General Insurance Limited

on behalf of Great Lakes Reinsurance (UK) SE, registered in England No. SE000083. Registered

Office: Plantation Place 30 Fenchurch Street, London, EC3M 3AJ. All of these organisations are

authorised and regulated by the Financial Conduct Authority (FCA). Authorisation details can be

checked on the FCA’s register at www.fca.org.uk or by contacting the FCA on 0800 111 6768.

SEAT Financial Services, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. SEAT Financial Services is a trading name of Volkswagen Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. Registered in England number 2835230. SE22845FIN (05/17) Correct at time of publication.

Registered office as above | Registered in England number 2835230 | 06/17