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CONTRAC']IFOR IDDINCATIO

THIS AGREEMENTHEALTH INSUMNCE CO TIcreated and existing b'y virtue ofInsurance Act of 1995", withShaw Blvd corner 0ranboPresident and Chief Ope"PHILHEALTH"].

COMCLARKNETWORKand registered with the9080, issued on July 14, 1997with business address atPasig City represented herein bihereinafter called "COM

WHEREAS, PHILHEAL(1) Lot Datahase ReplicotionAND TECHNOLOGY CORP. foMILLION EIGHT HUNDREDcalled "the Contract Price"J.

NOWTHISA

In this Agreement worespectively assigned to

The following documenpart of this Agreement,

oF oNE (1) rOT DASYSTEM

e o n # tr2gll- zor4t be PHILIPPINEa gove7875,

owned andl con lled corporationtherwise known as the "National Health

at Bth Floor, CiW State C Building 709, rep nted herein by its OI -Executive Vice-

ON F. ARISTOZA JR., ereinafter called

CORP., a stocl( cochan Lommlsslon un0er

ABASE

ration, organizedReg. No. A1997-

' its

g u n the laws of the Republic the Philippines,r, Ann L, #99 E. Rodriguez J Ave., Bo. Ugong

rate Group Unit lllead, S. GARCIA,

Bids r the Bidding on the ofOned has pted a Bid bv COM NETWORKplv those goods in the of SEVENTEEN

PESOS (PhP77,Bi90 l|, [hereinafter

FOLLOWS:

s shall have the same meanings as areions of Contract referreil to.

to form and be

ents (Annex "A");

gf <t * l\*l\Fl'1 E l

\NFIl]l

read and construed as

,l

oO

z

tb)ILJ(dlIeJt0fol

ihl

COMCLARK's SchCOMCLARK's BidCOMCLARK,S TNotice of Award (BAC-lTR ResolutiGeneral ConditioSpecial ConditioBid Bulletin

In consideration of thehereinafter mentioned,provide the goods andrespects with the provisi

PHILHEALTH herebyprovision of the goodsContract Price or suchthe contract at the time

The contract price covincludes all applicableinsurance, transp ortatio

?

the

tem

ulerm

ressle Con

posal

, s . 20ntra

to be

d t o

mann

costs

n Nof

co

and

and

cluding its Appendices (llnnex "C");

r (Annex r. J;[GCCJ (Annex "F");

[SCC] (Annex "G"']; and

de by PHILHEALTH to COMCIIIRK asby covenants with IPHILHEALTH toedy defects therein in conformity in all

COMCLARK in consideration of thed the remedying of delects therein, thebecome payable under the provisions ofprescribed by the contracg

all Deliverable ltems eLnd Services andin the Philippinet costs of importation,the time and to the locations sDecified but

, i t . l i ' . r i r : : :ti; I,' :;1.; ;r i.::.i,,]:i t,i::, :ti, r:t. :: ? ::,; ", :l]t

excludes any special o r hPHILHEALTH's site and

g charges which may be incurredfor th account of PHILHEALTH;

Ct. The contract price cove allduties, license fees,the Product by fcrreign utho

Within Forty Five (45)by PHILHEALTH, COMother documenhry

As obligation for thethe total contract priceMillion Sevenretention money. TheThree (3) yearguarantee equiv:rlent to

7. AII other terms, conditiwith all proposals andand Regulations of R.A. 9PARTIES hereto.

The PARTIES herebyand every provision ofsame.

B. Consistent with the Teauthorized representashall be three (3J yearsduring the warrantymet, the proponentimpose penalty/sanction

IN WITNESSin accordance withabove written.

whereof ththe laws o

PHILIPPINE HEALTH INCORPORATION

customsce an other charges which maLy be imposed on

n{uoru F.ARrsrffiAIR. /0l$Ofl" ice of the Executivd Vi

. t

after complete delivery to and acceptancet the Statement or Billing of Account and

be required bv the former as condition for

TH shall withhold ten lrercent [10%J ofereas Clause hereof, arnountine to One

Pesos [PhP1,78Q000.00) asonly be released after the lapse of the

erwise, may opt to post a special bankcovering the said \Marran fy period.

ons accompanying this Contract togetherons of the Revised Implementing Rules

integral part of the conlract between the

read or caused to be r,ead to them eachct and that thev had fullv understood the

and the Bid Proposal duly signed by thethe Maintenance and WarranW Period

final acceptance ofthe delivered goods. Iff the nrovisions are not met or will not bethin three (3) working; days, PHIC wil l

g government laws.

ave caused this Agreement to be executedthe Philippines on the day and year first

COMCLARK ]\JETWORK ANDTECHNOLOG,Y CORIP,

ft /'U/M/cEcrr/fl. cARcIAUnit H6ad, Corporate Sales Group

1>(){I^orftsu BOBBY A.. CRTSoSTOMOy' Iy'formation Technolo gy

"""W:Vyilrt*'EDWIN JOHIT?. LAZAROFDWrN JOHrr

\witness for\ami.uf-

XAEP ANF L.

r Daysall subras mav

Presidentand COO

Accounting and InternalControl Department

Rftt$iSALfSAY

Witness for COMCIIIRK

man84,

ofof

the

Eight

amoun

stipula

they h

feren

e upoor allPHIC

heretoublic o

the p

Chief

HANNAIII}ODivislon Chief

. i . , : i ; : , ; : . , . , . . .

REPUBLIC OF THECITYOF pASt6clTv )

RAMON F.ARISTOZA 'R.Philippine Health Insurance

CECIL S. GARCIAComclark Network and Technol

I{novrn to me to be the sameconsisting of one hundredwhich the acknowledgement isact and deed and that of the co

WITNESSMYHAND

,r DDBEFORE ME, this nrrb

persons exhibit ing to me their r

DocNo.4JPage No. 0 |Book No, 1Series of 201-4

nally appear:ed the following.D's, to wit:

-o4479

that the :same is their free

above w'ritten.

1 "o t 2014,

ent issued

*?$ffi*ri}fl"-tc'nmiisio n No 272

1#,i',9';l!;i :'l i::[ :,i't'' ' eotfUo. OZaS:

er |r7 Ja ,A,1"., BC. Lr85,18 r as,A ! ' i .

who

d t hbeing

n the

ecuted theincluding

acknowlresented,

and place

#i?l}lB mce fdlr i5**-, {'!l} L{}c Sys*elli

dr,)Nq<" 4',

Sectio ed ofR

The schedule of serYicesof the maintenance service site.

/m stipula hereaf ter a da re which is r-he dare

lTf l{l

Ctttir

I herebv certifr to

Gsnclark Ectmr:k aed'Toohnol-o6r Gorlorat

Name of CompanY

Withln Forlly Flvc (45) datscalondar &rts aftor tbc lteuelocrequirements.ancl rcceipt of the wLinlng biddtof thc iloticc to Procecd.Iid lulLotia.[o 1 as opocified t

DcccBbe! 161 2@1,

Name of Date

40 of 54

Widin Thirr, (30)Calendar Days after dreiss,uance and receipt oftlre winning bidder ofthe Notice to Proceed.

all the abo

6arcLa

mHilnnnQfrh0ilPY

Daie:Bid No.:

fu" (,)/'rr lrfV-L crh,h

ftrr tro,_at ltr,cea

Bid v

.Annex ttB"

^orc^/r

lTf

The ChairpersonBids and Awards CommitteePH]LHEATTH

Gendemen and/or Ladies:

Having examined rhethe receipt of which issupply/delivery/install One (1)Bidding Documents for the sum

'We u:rdertake, if our Bid is

schedule specified in the

Tl ^"r Ri . l ; " " - .F-ra, l

amounts, and within the times

'V?e agree to abide by this

ITB Clause 0 and it shall remairrexphation of that period.

Unril a formal Contracr isacceptance theteof and your N

'!7e undetstand that you are

We certiS/ confum that we*re Bidding Documents.

ted this /+'

[signatare]

Duly authorized to sign Bid

Numbers,riuei nam bercl,undersigned, offer to

in conforminl with the said

the goods in wirh the delivery

k andDahrto/, ,t4 Aryou,5bn

.t{\

\ } '

:+.\dR.-N

, } V\

$!

r

r l-\\

\ Vr -

I

blt l l r0 i 3.-Jd j , . r ( r : : . , r 5

(il,; ' iC Ct*:irli , \

("

Sectio 'cal Specifications

AN..i+z rO"

{_}

:=)

t*.-

t - -d:'<

of Comoliance- BidderE must stare her€sialisg the corresponding perfomaDcc paramet€r of thc

Bid dd cro${eferc.ced ro that eridmce. Evideoce shill

coopliance issDed by $e ouufacturcr, smplcs,co'tradicted bv the evidence oreented will render the Bidsupporting evidence that is fouod to be false either during Bit

Bidde. o. suppler liable for prosecDtiod subjecr to the

againsr each of rhe individual parBmerere"Cooply" or "Nor C,mply" mlst be su,porfcd by

s uo-amended sales literatu'e, uncoDditional statedents ofA sr.remenr rhr is nor supponed by * idence or is

A starement dthcr in thc Bidders rtatenent oi

or the erecldon of the Contract may be rcgaided s traudulcnr

source not found. and/or GCC (llause Ero!

1. SCOPE OFTHE PRO

colresPondingdeliver the

CO]VIPLY.

Comclar.s shallRepJicati on socorlesP o ndingsuPpolt r:or Three

See App,:ndix A

1. General Requirements

The proponent must deljver thelicenses, and support.following:

rt for at ieast

Database ReplicationSoftware, Management

cornponents, Diagnostic,

Database IntegtationSoftware for Data

Warehouse

2, TECHNICAL SPECIFICATION

1ts comPonen$

and exisrirg andruazing in Sun

Z5CH1 and Sut

COMPI,YOracle ()oldengate

real-tirn,: inteCratimultiple databaseacross differentSupported database

Oracle, iSybase, D^-,t qr-I c.-,..

See App endix B.

o The Database RepJicatioo S- ' . c t h c l O O n c r c c n r

Management System (Dfuture piatforms. The ei$irgSPAKC Exterpise M9000SPAP'C M5000 wih SP.

ltS

BMi.rP

wI-

Page or lJ

Must be compatible with Sola:and Windows Operating systen

The replication system and

Must be able to proYide cootfrom sources to targets databar

.s SPIS .

R(

c1

and x86 velsions, Linu:

ust be perpetua

delivery of da

COMPL]IOracie (ioldengatemuitiple platformLinux, Solaris,\7indov.'s and AIX

e- - a^^ - ^J i - a

COMPLI'By Default,GoldengzLte Licenseson a perp etual Jiceosr

COM?L'T1. Goldengate data rprocess has thrtA.CAPTURE COMTransactoos from atable

Q.e. ME,MBERS TPHICPROD DatrPHICM9OOO

B, ROIITE / TIcaptured transactianother TARGETservef(Le. To a "REPLI(file in a [older in PIseffer)

c. DEL,r\C,R / Atransaction into thrr - A -.^l- rL- ^,

"REPLICAT.Trail"CONTTJBUTIONIPHICOTLS datzPHICTI,*84

2. The 3 processabove are independothet,ThF

lsiJppo{tstl.hai"sfrp-rri

Oracleare soldbasis.

:plicationl srePs:\,{ITTEDJOURCE

.ble of abase in

ANSFER,ris intodatabase

AT.Trail"ipTs_8A

?PLY the

f '

35.

f, h.rfe an(

ntents of G.-(-

table in

ase 1Ii--.E-

nentioned

i:"$Page oF 13

. Database popies using theactive/Actiye and Active/Sta

Must support oracle databasesRelational, XML Biaary data t'

BRS

as XML Obi

lns tantan eous

the sourcre can be itransferre:d andrafgerHowever, ifa delay, this can

See Appendix D.

COMPLYOtacle Goldengateuai-direc tionalfrom source todirectional tepsource and target,master repJicationhave muJtipie dataa federatr:d databasegoldengate takessynchronizing datadatabases. It alsosingle-sourcemultiple targets orsource replication toIargeLSee Appendix D.

COMPLYOracle C;oldengatecompres;ed data,Object RelationalBinary TypesPlease see Appendix

Oracle CioldengateImproved securitysupPort l:or FederalInformadoo ProtectiStandard

Please see Appendix

thatfrom

to the

r youlike

added

c-_C>(__:)c__s-i-_:(_1i--

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Page 3

place

usaod

COMPLYOracle Goldengate

monirored viaManager (E\f)at I'-dIL. l\ddl[onal

capabilitie s can bethough G'oldergateManagemr:nt Pack asfor their EIM

Piease see Appendix

COMPL\:Oracle Goldengateimmediatr: actionsspecific drtabasecaptured and stored iFiles.

Please seer Appendix

COMPL]TOracle Goldengatereal-time integrarionmultiple databaseacross ditferenrSupported databaseOrade, Sybase, Dand SQL Sewer.Oracle Goldengatesupport Five (5)w.ith a toral of FiveEight HLrndred (5,tables.

As seen r:n Bid

based

h as,and I

reicord in thp

future vssionsnot limited to,

QL.

Must be able to managemanagemenq software.

Must be able ,o *n ".,ion,

kansaction log or in the Trail

Must suPPort rePlicatiofl toOracle databases and other ilBM DB2, PostgreSQL, MS

>>.-

F_

Must be able to capture, route,data to other systems,

. Must be able to deliver alldatabases, even ifl the event of

Goidengatr: data fepliprocess has threeA, CAPTURECOI,{I,{IT|ED TTTOln A J(JUI(L-E

MEMBERS Table ofPHICPRODPHICM90I)0 server)

B. ROUTTI /captuled tlansactionsanother TIIRGETcFn,FrrT F

't-^ a

T T D E D I T a d . T r . r - - ^ : t ' i '

r o t o e r l n t i 1 l L l f 6 1 1

Transformation ofto One (1) is

C, DELIVER /transactiorL irto thedatabaseQ,e. Applycontents of"'REPLICIAT.Trail"'CONTR]BUTIONSPHICOLS, database i?HICTs 8AGoldenGate offerscaPture, loutrog,transformution, and

of chznge data acrossheterogeneoustlme.

See Appendlx D.As seen on Bid

COMPLYThe 3 pro:ess

The process can beinstantaneous suchcorrfnitted traosactithe sourqe can be

transferred andtarget dat2ibase.

t ' i a

:ver)1) is

rnto

f each

>_G_<-<_>!._r_l:r{

f--_-'!

:__-t-l

L:{gJ-.I

Pagc 5

>-tr:!--

<-j}g-l_t*]f-rE---

?lease see Appendix

COMPL:'.Oracle Goldengate Sreal-time integrationcomrnitted transactitire sourcr: tables areimmediately routed

replicated. to the

database table(s) .

business :requires,changes to t}le target

tables can also be

Please se,: Appendix

COM?LYThis is a standardGolden (iate Functi

See App:ndlr D.

COMPLYThe Licetse has so

support for threeSoftware supportnot limiled to *re

o llnridemest

maoage the..n l iee t innr v r _ - * - - _ _

o Free access

Iication

software

t o \,Ioposed

or at a defeffedintegrity.

to disk to enableansactions in the

three (3) yearsfollowing:

and patches of

components

immedia

limited to

updates,

Must be able to apply rePdme chosen by the user,

Must be able to Persislfast and simple data recoverYevent that the replicatioa

The Iicenses must haveSoftware suPPort must 1

data

The proponent must providereplication system and

The proponeot must providesite support. On-site supportfollowirlg

softwarerepJication

erristing

lication sys

thi: proposed

I the requiredLem.

Integration

man days on-t Limited to &e

of patches of:S.

comPonents

and DBMS.

configurationsenhance t-ire

o Must provide

See Appendlr A.

COMPLYComclark shallexperts to support theproposed replicationand compr:nents,

o Install anddrr: software

replication sys

o In;tall andthr: proposedIntegration so

nn,cte t inoal

aall\rrDT \r''

Comclark shall oroviFifteen (15) man dayssuPPolt, C)n-siteinclude brLt ootfollowing:

system and/

cc,nhguration

Bvaluate, imp

at least

rt mus[to dre

and

ieast

and/

t -*._c,--

{_J

availabiliq', reliabilitysystem aod DBMS.

Must provide fixesencountered in the rep

or

:rformance

esolutionssystem aod

of replication

to Plobiems)BMS.

configurationsexi;ting databaenl.iroBment t(enhance theavailabiJity, reliancL performan--^t i^^;^- - - ,^ .r r y l r a u v r r s ) 5 r

DIiMS,o Provide Flies o

restlutlons toprc,blems encoi n t h e r e n l i e ' r i r

system and DI

:oe

dre

.bility:e of:m and

InterednMS.

3. OTHER REQUIREMENTS

The v-inning bidder must eio updates, upgrades, patcmust be aYailable 24 hours I

The winaing bidder rnust eon-site support are availabThis will guarantee thatsituafions such as databasefie DBRS and RDBIVIS sof

The wiming bidder must a24x7 for on-site supportunplanned unavaiJabiliry cRDBMS,

$ure,es, kr

lSUfe

e 2 4 .:hey runavtware.

lcrw irin err. tbe

hat the acceorvledge badays a weelr

r]ar experB.ours a dayre availableJabiiity due

mediate disergency sindatabase dr

;s of Philhealthe, and support

vho viiil do 'Jre

7 days a week.in emergency

to problems in

,atch of expertsations such ase to errols in

Comply. Comclarirensures drat dle acP l.ri.lh eaidr to updates,knowledge base, andmust be aqailable 24'day,Tdaysaweek.(cp A -n. .n;* A

Comply. Comclarkensllres tltat expetts ldo dre on-site supgavailable 2,{ hours a daa week. This will gtlrat they are avatlenergeflcy situationsdatabase u.navailabilitlproblems .ilr the D!RDBMS sofware.See Appendix E.

Comply. C)omclark shimmediate dispatch ol24x1 for on-site su;emergency siruationsunplanned unavailabilidatabase due to erRDBMS.See Appendir E.

shall:ess of)atches,ruPport:rou$ a

rvill'ho .rilltft are

r 7 daysLzlall[ee

:ble in;uch asdue to

lS and

il allowexpe!tsport itrlucn as

y of the:ors in

4--it l

Pagc 10

f:-

For on-call support, atime of the call istime of not mote than 4call in cases wherein theproblem. Maximum of

The winning bidder mustpersonnei whc will be

For on-slte

ofl-s1te

time from thea fesPonse

the time of thenot solve the

t of. report is

o[ their expert

Comply. Cornclarkcaii support, a oneresponse ime fromof the cal1is requi-red.slte support, aof not more than 4required lrom thecall in r:asesphone support couidthe problem. Maxihours after receipt ofrequired for on-site

Comclark will shexpenses of thelfpersonoel whoproviding the on-site

do on-

) llouf

For on-

of thein dreot solve

of 24

4. WORKSHOPS/ TECHNOLOGY

The proponent nust proYideadministrators/engineers free ofconducred by a cetified trailor inSpecifi cally, taining creditsrable below. Such courses can beand/or applicability to the

ror r

tfalilng

subjectcufrent IT

databasemust be

or facility.courses in thefre avai.iabilitv

COMPLY'c Comclark

prcvidefordatabase

eers lree ofTlte vzorksho

centel ot

Sp, ecifically,

Surch courses

en Ylro nment.

must

1 n a

betlre

table.

Basic and AdvanceMaoagemeot System

Page 11

Technical

Decemtlet 16, 2013

Ilate

l>-d=_(-:)

* ! l'_---__l

sNl--5--

€-tY.5-ll

Date issued:

Ms. CECtrLS. GARCIACOMCLARKNETWORKReliarce Center, Annex 1, #99 E.Telet.a-r: (02) 667-0896

Dear Ms. Gercia:

\X/e are pleased to noufy .vou thatLot Database Retiication St]]e Contract Price equivalent to(PhP17,880,000.00) is hereby

You are herebv required to profbrm and arnount stipulated in drperformance security shallof the bid sec..rritr.

and Techno

oJtlrethtsu CORPORATION

709 Boulevard, Pasig Cib,

CORP.Bo Ugong, Pasig Ciq'

bt the bidding on the pn:crrement o One (I)o{ Cohckrk Network and Tuhnolog,

Eight Handred Eiglrty

endar days the perfon.nance. in thed-re said procurement. Failure to vrde the

d for cancellation of the award zrrd

'7444

S teamphilhealth ffi irfo@r'hjLhealth.gov

CAICULATEDAND

September 18,2013 the(1) Lot Database Replication SMillion Eight Hundted Twentyadvenised on Nowember 21, 201PhilHealth Colporate websiteNovembet 21-27, 2013;

WHEREAS, indocuments, namely Friu; &DBQuest, Inc.;

Room in otdet for the EAC-proponenrs with regard to lheReolicadon Svstem and thereaftet

WHEREAS. theRoom, wherein Friz & Maczioltheir respective bjds on tirne; D

WI{EREAS, dudng theinelisible due to absence of theTechnology Corp. which offetedEighty Thousand Pesos (PhP17Calculated Bid (SCB). As such,concemed to proceed with the

report in the BAC-ITR meetingproposal of Comclatk Networkeligibitty, technical and flnancial

Comclark Netwolk zld TBid;

tsIDS AND A$TARDS CO

RBSOLUTIONRECONBTWORXANDTECHN

THE CONTRACT OoNE (1)

WI{EREAS, based on th

WHEREAS. aPre-Bid

\YHEREAS. the T\fG

WHEREAS, the BAC-

of the

INSU CORPORA,TION709 Boulevard, Pasig City

s444

INFORMATION TIICHNOI]R.CES c-r1rR)

O N N . bL , s.2014

]NG DECLARATION OF COMCORP. TI{E BIDDERWIT'I] THE SINEID

BIDDINrB) AND TI{E,q.WA.RD TI-IERE]FOR TIIE I'ROCUREIyIENT OF

a:n App:I Pesos

ABASE LICATION SYSTI]M

vr:d and lssue Voucher (RI! No. iDepatment (ITIdD)

Budget for the Conftact (ABC) of19,820,000.00) and whic:h

Star pS) and posted at the Phil-Glocated at the PhilHerLlth Head

three (3) bidders secured theNetwotk and Tec;hnology

on Decembet 3, 2013 at the SBAC Cofor clarificadons and other oueri

of the Documents of On.e (1) LotIlid dated Decembet 10, 201!\;

.i/as held December 1,7,2413 at the SBACNetwork and Technolc'gy Corp.

did submit its bid;

Bids, Fritz & Macziol Ar;ia, Inc.copy of Bid Bulletin rnbile Conrclark

bid of Seventeen Million Eightwas adjudged as the proponent with

C.ITR. i cted the Technical !0orking Groupaforementioned bidder;

on January 6 and 8,2013 and4 and informed theCorp. was found to

the recommendation of the T$7G towith the Single Calculated and

datedOne

wasand: o n

iddingr. and

nceof the

foundand

undredSingle

(T'rilG)

ComLmitfee thatbe compliant

bidthe

'NO\r, THEREFO

resolved, to recommend to theprocurement of One (1) Lot

TECHNOLOGYCOIIF.

Signed this 8d day ofJ

and the awmd ofReplicati System to

the C-ITR resolves, as it is herebyconffact c,n the bidd.ing for the

MCLARB:NETWOR.KAND

,An o,-o[ ]DiSA?PRO\IED

LUTION CO

BOBBY CRISOMenber/

TFIE D OF COMCII-{RKA T \ - T I : I E ' A T ' T 1 T

[ ] Others

T]O.TE ' If \Tr\T lV aarD T) DTT\T\ \!7T|l1IJ

NETSTORKd tET\ A tT\

1 . 1 . In tlis Contract,

etuI

l-

terEs

the

teleresce

p)

(c,

(") "The

o$')

F)

(t

(i)

G)

Price'"firtl and

"Tbe Cother mprovide

"The Sras ftzll

such ob

.SCC'

"'Ihe .named

"The I

"The IErm srlamed

The *I

ans ttroseand insrr

of fre

Genryal

Iipecial

Iiatiry"

ulder the ContracL

of Cof,tract.

"TheSCC.

The

Entitls is tle Ptriiippines.

meaas the

day.G)

("') ofof the?

to ?roceedall oblieati

refers toProcuriogthe l o f

o r ( forblotice to

lTf l\ .4-L '

tons of Conttarct

be interpreted as indicated:

entered ioto between the Procuriagi! the Contract Form signed by tle

aad appendices rhereto aocl all

, ,P, ,

lI

d:e price payable ro ttre Srrpplierpedorma:rce of its cortracnral

the supplies, equipmeat, machirery, sparesuppon sewices whicb the Supplier rs

ices aocilJary to the supply of tbeand any otier incidental sewices,

of techlical assistaoce, trini.g,

covered urder the Contract.

of Cootract cootaioed is this

ttre organizatioo purchashg the

cofltractor. mar:ufactrret

tle Goods aari Sendces under: this

tJre orgroizatioa oaoed i-rr the !iCC.

mcaas &e pJace or pJaces naraed

coutract will be tle date of rece,ipt by &ethe date provided io the |trotice to

shall be reckoned from the E{fective Date

reporr submined by the Implemeotiogsetting for& its Erdhgs as to ttre exrand explicidy starilg its

IO

offor

/-+-rT-\\ \

\)

f..l,1O

Corrupt, Fraudulelt,

2.1. UolessconEaclors, or

Procuremeot

(a)

and Coe

,d i:e theshall o

rn of tlis

de6nes,

G) practice"sectorsottrers,

lley areitils ofia the

of theaad

offlcerl1f Act 3019.

3

of theB.idders

orde! to

a l L

Entity

Practlces.ers- witl

of theforeign or i

allegations of a coffupt,

pfacflcelpafry rorelevaotfrom p

lTf ,l/a4qk i l

\

tle Procutiog Eotity as well as thethe h'ghest staadard of ethics

In pursuance of this po,licy, the

provisioo, the tems set forth below as

behavior oa tle part of ofEcials ia tbewhich they lmpropedy aad uolawfully

ioduce otlers to do so, by misusiog theuce others to do so, by mlsusrog ttraad it includes the offedag giviag

rinq of value to iafluence the action of

:elDeat process of llr cotrtlact execuloa;

Governmetrq irf,to aoy contrlrct or t1

disadvaotageous to tJre same, whether orI or will profit &ereby, atd similar

meaas a misrepreseatatioa o:i facts in o.r:f,t process or ile execution c,f a co!tuact

theas

curiog Eatityr aod iocludes collusive p:to or afte{ bi{ submission) dr:sigaed to erL! ron-competitive lweJs arLd to depri: beoeEts of frce aod opeo cornpetidon.

means a scheme or afiangemeflt betwee!r withour the [-oowledge of the Procurireg

bid prices at artificial, r:oa-competitive

meaas harmiag ot tlreateoing to har:m, dir d:eir property ro i-ofl.ueoce Lheir participar- ot affect the erecution of a cc,otract;

faisr$iag, alteling oran admhiqtrativc t

statements toan administrative

Entity or aayfiaan<:ing

fiauduient, cot:rcive or

harassrag orits knowledge of

proceedings or

f

F) 'tr'il]

for

pracEces

Inspection and Audit

The SuppLier shallrelating to tbetl:e Funding Sowce, if so

4, Goveraing Law and

4.1. This CootractPhilippiaes.

Notices

Further theirapose ttre

servaflts or

controlli:rg

Aly oo11ce,

have been

through aa

tLe address

A Paf,ty maysuch change

5 . 1 .

6.1,

6.2.

7 .1 .

Scope of Coatract

7.

Sche<iule of

€xpressly

Srrbcontractiag

applicable law

This Contiact

a P 1I hasof cc

the: o f

:d in

the

Cootract. AlIexchanged by

tlis Contract

ad&essed, or

received or on

The GOODS

1-his Cootractbe reasooably

Contract sl:all

Sub contractiogSuppiier ofresponsible for

fTfnegiigence, or

firily as

, / *

fox ad i !

: SuppJierby the Fu

. t othethe

and

tlis

to inspect SuppJiet's accounts andto have audited by audlitors

Soutce.

accordance the laws of dre Republic

otler pert,ining to tlis

or to be given o:: madeoot1ce, ot consent shal1 be

re Eaglish laogrrelatirg to tbe

which shall be theof lrt eq)retafloo

party, ritlet in

or facsioile to suchwheo delivered

giviog the orier Parryfor GCC CirLuse 5.1.

rt tod t o1 0 t

s i sryatduiy

co4seot iwritilgde when :d by the

of the Pr to rrhom theby maiJ, teler,

s effectiveshall be

rvhichever i

ad&ess for heteuuder''ie orovisi listed ir the

all suchas being

be provided be as specified i.n

specifi cally rnentiooed,ios as if such ifor the completion

in ttre BDS, does aot thebe

althoughfor its

A.!yio ttre

OI

defaults,drese were the Suppliet's ov/o acts,

or wotkmen.

ion under tlis Contract. Tbe Supplierand oegligeoce of any subcouuactor, its

, lfr\\JV

q /ft4l h t1 . -

'7.2.

8 .1 .

Subcontractorsimplementatioo

For the giveo6xed prices,

exceed fiftee!President or ro

8. Procuting Entity's

Wheaever theobtain petoits,

Suppiier in

The Procuringresponsibilities j

9.

implementation.the GPPB iais this Clause.

9.2. Prices chargedthis Cootract sexception ofvift GCC

10. Paymert

10.1. Paymerts shalltbe effect thatof thisapprowal of thesuppJies aodamouat of each'\paltaoty

10.2. The Suppliet'saccoopanied

ServicesGCC Clause

10.3. Fulsua[t toEntity, but irthe Supplier.

9 .1.

10.4. Unless

11-1. Advance

Supplier uader

ll. Advaace Payment and

aod tle apptoval

of thelmPOft,

Procuring Eotity so leededsuch

uPon ahave beeo

beeroo

to

costs

yetshall be

this

foras

70-2,than slxty

in the theshall be

made after prior'") of the

under

shall payace widr (

1I]

Lier fotfrom tprice r

thisI10t subject

ltl

and

shall

11. .2. For Goods abroad, terms of shall be as fo.llols: t

dutiog the may be chalgedurith the reqtLired

ia thisother licensesthe Suppiier,

from local public

1I la arrd expedit.ious ma::ner.

in the performanceClause 6.

its best effort to

ali bid pri,:es areice escalatioa dudag

asto

aad upor prior1 of R.A. 91 and ir IRR or :xcept as

deliveredprices quoted the Suppliet,ia its bid,

from a Order issued in

Head of the }rocuringin accordaoce vzit!

irspected. andshall be made services not .fet rendered

uader thisby the Eatity to cover the S

as described GCC Clause 1.7.

shall be made tle lrocuriq3 Entity irthe Goods deliveted

subEittedof otler obli stipulated ix this

shall bedays after

in which payment is madePhili.Fpifle ?

of t1le Presidelt, aod

uoless otherq,ise directed'!" of 9184.

the

ttre

requires that thethe

or sewices perfomed

Except with Plaor

Teo perceot (107o)

to the lQQ provit o t

for

prompdy by tbe Iioo of an invoice or

forttreet's

,{fr\( \ \

\"

a Ai'r/

t * \

tl0t

the

73.2. The

73.3. The

L3.4. The

\a/ On Crwithindaim

@) Oo DeliSupplier

has beea fully

Taxes and Duties

Tne Suppter, whetherstamp duties, licef,.se

Pedotnance Security

13.1. Wi&io ten (10)Eotity but in ao

71-3. ,{ll progress

Bidder shallClause 33.2.

Orbe paid

fecelPt

tweng,

reasoo(SCC

Certiflcate of

Supplier afterconditioas:

Io case of a

(c,

(r) Theretbe PI

The S'

Other

@)

(c/

frf

proportioml

value,such

s

ithia forty

days fromguarafrlee

tle form

srxry (60)

inspectioa

shall

QjnFailure toDelivery

days &omtlaa the

,cified in

r of theia the o

tle

tle Contract .Price shalland upcm

a.ooust valid umdl tle

Biddi::g Forms.

fl070) of theafter ttre date receipt of the Goods(i) through soecrfied m the SCC

tweoty (2070) of the Contractsixty (60) days

respective delivery issuedrePresefltattge. In the event that ao i

(4s) daysProcuting Eotity'sthe date shovrn on the

the rkht ciaim paymeot of tleto the ?rocuri Entity's owa veri-flcatioo

documents (vri) and (vrri) rrs describedDocuments.

agar!st advaace payreeot uotil

eotirely for all theimposed for completioo o:[ this

of the tice of Avard :ftom tle

security ilof tle act by botl parties, tle s

the forms prescribed in

of the Eetity srhall bebidder in default ia arLy of its

valid until by the Procutiog

Eotity :aod

against the

claims For and materials filed against i

Procuriag E,arity shallsecurity, provided that

&etLe. o !

Price shall be pard

tle date oI submissioo

subject to the

or tle surety compauy

tLed:e

i(U'

q ' t uh /'tr!- t

14. Use of Costract

't4.'1.

1,+.2.

16.5.

Cooh?ct,

such

Procuriog

15- Standards

Tbe Goods proridedSection \{I. Techaicalauthodtative staadardslatest issued by tle i

X6. Inspection aIrd Tests

16.1 .

'what

16.2.ol 1ts

and/ or

L6.4-ard/or i

ardfot

reduction isoot more thao

The Supplier

any provlsloninforrnatiolbe made io

Aay documeat,remaia the

requted by tle

The Procruiogttre Goods tothe Procurirg

conducted.of the identity

If applicable,

cooducted on

IeO perceor(5ovo)

excePr

at flo

PurPosess Pflorthe

of atryof on of the

shall oaly as far

itseltEotity andSupplier's

Cotrtuact cosformard, tro

to the country o

shallto tie

SCC Sectioa \TI.

a:ed assistance,tle iaspectorsProcurag

The Procuriog

bear all of itsindu.ling, but

The Procuring relectdo not

rectify ormeet tbe

rejected

GCC Clause 5-

The Supplierof aoy Parrrelease the S

tests theEntiq'

aad may beat Po]llt o , and/

of the or 1tsaccess ro attd

ul Clause

thefor

aotify

toof

eo to

and

to, all

: aeitherthe atter

tes$.

hcwredaod board

lTfPage

shali

k x' 1

the obligatioos ttris.. orcooseat, disclose ttris

drawing, pnttetn, ofEatity. Any such shall

may be oecessary fot of

in GCtl Clause 1be retumed (aJ1 copies) to the

uode:; this

the staodardsrstandard is

Such standards

6e right to iaripect aod/speci8cations at no extra

ical Specifications shallrequires and where they

in writiag in a timelyPuIPoses.

on &e preroises of tleat the goods' Jinal

s), alJ. reasooable

. '1&e Supplisr shall

shall be eotided to atteoddaat the ?rocuring

connection vitl suchIodgiag expr:nses.

Goods or any part theteof thar: fail to pass

m to &e speciEcations. The Suppliet shr

ls or parts thqeof or make altmatioas oec

.o rhe Procuring Eolity, atd shall tepear

?rocuriog Entitv, upoa giving a ootrce pu:testt r o?rocurirg Entity, upo! glvllrg 2 ooflce l

execution of a test and/or iaspection of;e by the Procuriag Entity or its represeoies or o&er obligatioas uoder this Cont!

ors4 ( ttQ\ ( . /

Goods

shall

lo theto thebe the

oeotioned

if so

COSI IQ

specif) t o b e

data, sha]] be . t othe

res$shall

!y IeSI

eitherarv to

+tl

1',7'Wafianty

destgn and

11.2. The SuppJierdefect, arising

17.3. Io order to

11.4.

17.5. If tle SuppLier,specified ir

aay otherCoatract af,d

Delays in the

18.1. Delivery of the

Schedule of

warraaty shall

ietenuo0

howeve:, ttratcondidons i

under &is

atd/ot

practicable

parties by

18.2. If at at4

i8.3. Except as

PUrSUZnr rO

19. Liquidared Damages

Subject to GCCGoods aod/or to

fTfthe

/*

tlle most recetrr

Eotity provides

the Supplier thatptevailing in dre

1Le obQatioo

payme4t, or aCotrtact ?ice

GCC ClauseSupplier's time

its obligations

GCC Clause 29

CoItract.

1 8

that

underof fisal

from thewarrantyaoount

such

77.4, 6e

or workmanship or ftom any act or c>rma1 use of the supplied Good s in tLe

so specified ih tle See. The saidooly be released lapse of waffalty

ftee fromthis have beqr met.

The ?rocurileg therecelPt such oot-ice,

specified in the with all speed,or p:rrts tlereof, cost to tie Entity.

been

actlon as may , at thetle

accordacce wi

Subcontractor(s eocou']let

Sewices,ir writing of of the

of the S

t GCC1er thee 1 9 , rthe aoD

mance of tlis Cootract, tbe Supplier>oditions impediog timely deLivety of tle.upplier shall plomptly non$ ioe Procuririts likely dwaiion and its caurse(s), As

Iier's ootice, arid upoa causes ptovided fo

;' shall evaluate th€ situatiofl af,ld iaay extv'hich case ttre exteosioa shalt be ratified

ofio

supplie{ uder this Coqtract shall

defects shall be conected by the a

fe1 2 rniriimuro psriod specified iobe covered b;, at Se Supplert oprioo,

teo percenr i1107") of

e 22, a detay by rJrc Supplier ir the petfor

ier liable to thb imposition of liquidated

aa extension of time is agreed upoo pr:

o of liquidated damages.

rpJier fals to s3tisfactorily deli /er aoy or

tle pedod(s) speciied in this (-ooract ir

.,/),

SCC.either

finatequivalent to at least ten percent (10%o) the

shallspecifred in the SCC:

aod lateot defects and

in wridag o1: arry ciaimsSupplier shall, within the

ot replace the defecdve

of Services shali be mad,: by theby the ?rocuril]g Entity io

Etrt1tyas

uaderthe

1 - rL -

of the {r$

\ k l. . !

t

ddy graflted tiroe

20 . Settlemert of

20.1.

243.

20.4.

20.5.

Liability of the

21.1.

21.2.

22.1.

fTr'diligence the

ann tleremedies rmder this rnderliquidated datnages, tle rate ofuaperformed portiondeduction shail be ten

of delay07") of the

tle Procuring Eotity theother cowses of action oper

If any disputeEntity aad the

of any

shall makeconsultatioa.

coo.::oenced flouce 1s

Any disputearbitratiol hasArbitratioaCootract.

In tle case ofbe resolved in

between$/itl

the "

referenceperform thebthe Procurng pay tle

The Suppiier'Republic of

inftiagemeot rfuhn, ifProcu:rng qot exceed

shall not of

Force Majeure

The Supplierdamages, orperforoaace

be liablefor

of zforce nE,

For purposes ContJactused i In thisintefpr:eted to eveor

though ioevitable.

If after tbirtysuch mutualootice to &eprcvided, as to

cooditions;e-rercise of

the partrestherof its

1t1

failure to

cause

to the

urd rvhatsoever shall arise bet'veer Se Pr

r with or arisi{g out of this C;otrtact, the

amicably sucbl dispute or dilfereoce by

rve failed to risolve th& dispute or differr the Procutidg Entity or the Supplier ateotior to commeace arbitration, as herand oo arbitraiioa in respect o.f tlis matter

gve

ct of which a notice of ifltefltion to {mce wit! this Clause sball be sr:tt1ed by uror to or aftet detivery of tle Goods

Procuriog Entiiy and the Supplier, tJ:e diubiic Act 9285 (?1. 9285"), orlerwisetct of2004."

of which a notice o[ interrtion to

It shall noteffects of

of theSCC.

ofthe

case! t o

: shall2S

may beshall be

vhich'weather

with thebut not

/ /-t\

\\

\ \

7 /.1, / . \

I

arbitation hereio, tle parties shall cr

.oder the Coatract usless Sey orberwiseasv mooies due &e Supplier.

shall)4tJact shall be as provided by the 1aw

additioml provisions, if any, r;et fordr rn t

oce or willfiil mjscaoduc! aod in the

:able, the aggregate lirabiliry of the Suppl

forfeiture of its performance security, Jif asd to ttre extetrt tlat tbe Suppliertn:n its obLigations uoder tbe Cosuact is

22.3.writiag of

meals for

Tetmiaation fot

coaditions

upon suchto tlose

23.3.

qualiEed

24. Tetmination for

The Procurirg Eatityinsolvent as

termination will beoot piejudice or affectto the Procuring Eati

25. Termination fot

25.1. The

(")

o)

(c/

limited to, acts thefires, floods,

If aforce n@exre

Procuting Ent!ttre Coot{act as

The Procurbg

(10'l")

A s aof the

by theforu

not

a perttte Ihave

ln the eveottle reasoas

excess costspedormaace

ls case theexceeds a timephrs any timetbis Cootact,

coovealeoce.coowenience

make Project

ulxrecessaty,

Plaorthe c

h o f

; aod

suchthis C

aY 1ll

/'ffaational

aod

by lJJe Jqtce nEeure.

:his Cootract f4r default whea zmy of tle fc

uppJier fads to deliver or perform aoy or a.specified in tlg cootract, or withio aay er:uring Eotity p'utsuaot to a request madeand such failuie arloudts to i4t least tea

r Supplier is uoa$Ie to deliver or perfom. a:at least ten percetrt (10%") of &e cootlact p

i (60) caleodar days after receipt of the noti

hat tle circumgtarce of force crajeure is de

.1

;'

ity in its sovergigl capaclty, q'ars or rev(trictioas, and fteight eobargoes.

pplier shall ptompdy ootify the Ptocuring Icause tlereof, Unless otherwise directedlier shall cootinpe to perform its obligztiorptactical, aad $hall seek all teasonable ali

aoy otlet obligatioo usdet tle Cootract.

oi:rates this Cohtract ir whole rtr io patg fcruses 23 to 26; the Procuriag .Eotity oay

as it deems appropriate, Good,s or Serviceier shali be lrabie ro &e Proorrhg Eotityor Services" Flowever, the Suppiier shall ,-r.-i -^+ t.*;na+F.l^'*''"'*"-"i'-**

I the Goods ahd/or performaoce of theo tetr perceot (1070) of the spr:ci6.ed contto tle Supplier; the ?rocuring Jiatity r::ay r

performance secutity and arzard the sz

Coatract if thp Suppiier is declared barcourt of codpeter1t judsdiction. In tI

r rbe Suppiier, provided that sucb ter:nio

remedy wbtch has accrued olwill accrue

Ery r.a

ry &euader

or all

fromed to

the

of the

aay of

sioilarany

for itsfor the

thatard/ ot

lPr orevetrt,ro wiil

L

ft\)

/

TI

Tbe GoodsperfoImarce

: have

hin dbe acr

For Goods not

\4.)

o)

purchase ofwhich canaotCootlact, oa a

be establishedbefore

Termhation for

26.1. The Procuringthe SupplieruoizwfirlUdawfi:l acts

t o tand

(")

@)

G)

(d) Aoy

27. Procedures for T

27 .L . T1le following

(r) Upoa

lTfand

cause as to why this

been deliwerty (30) cal:pted by t!omed and/

Supplier.

ln 1Is

ials foroPeo

meit basis.by &e

made.

are |lol

aod

usmg

, andg the

of ter

aad/ or or are teady fordays aftet Supplier's rr:ceipt of

at the contract terasready for , the Procutirg Entity

andfor and paid ar the

pay to the an agreed anourt forgoods aod matedals ald parts

perfor:aaace of the telErinated coatracq

specially for dre Procuriit shail be to recove! partially

fecovery be o,ade, the fact ofto the

this Contract case it A detetnned pina that:- iod,,;ng tte

toited to, the

Pracuces def,ned ia ITI] Clause 3.1

documents;

aeaos ol

the trade;

o! e aglrg !a

foregoiog.

the for teruaiqatio:o of this

rcpolt of or causes which mayor upoD lts ow! !]1t1

a period swen fl) caleadar days,ecution of a 'irerif,ed Rraod cause t}le

Uoig tle Hr:ad of tleCootract onll a written ootice to the

this Contracl notice shall state:

is beiag for any of the afore-

statement of acts that cotstibrte fle

whole or io part;

s)

whether

Suppliet to

eFy ordce toptices.elect:

itctr' as

Entitym this! 1!ust

ther thev'ith

AN'

\ \

ft"l/ " *

(d)

.A"ssignment of Rights

The Supplier shali notexcept with the

29. Contract Anetdment

Subject to applicablemade except by written

Application

These Generalother parts of tJ:is

fTf /""

of seven

Supplier

the Procuring

be

caleodarsubait to

Theposiit is

Ten

The

Withinverifiedo! 110i

of its

paper why &isto show after ttredefault, Head of the

Conttact;

ary tme

ltems or

paper, thettris

and, otherwisereceiptody be

tle Supplier

IO

ry mayin &e

tle CTR shall be

; and

setve aco!rracrContractafter tie

least daifiy

deemed

r{hts ors pEor

modi5cationthe parties.

ion iasigned

, if aoy.

by a copy of the

&om receipt of theHead of the Ptocuring

shotrld not be termiof the sever fl) day

il1g Entiry shall issue

receipt of tie Supplier's(d) above the Notice to T

subject of tle qotice

Supp)ier's receipt of thebefore

of teo (10) calendar days from receiptof the Eotity shall decideIt shall a wdtteo lotice to the

this Costract isthe notice of

on tle s) stated i.o the

a Contract T'ermiaatioaof this fuo:tioa- Al1

to the approval of the

r]ouce to Procuing En.tity of itscalendar days befose its

if it is oot resumed it of such by the Procuriog Enti

this Cookact, jn .rhole or

the terrns of tlLis Coatract

that they not supersecied by

The3 t O

s[\ ) \

u Hf rv

n

Section V, 5 Co ons ofConftactGCC Clause

1.1(c) The Procuri rg Enti y is Pbi6ppi z lfealth Insurance Comoratio.d.

r. r (l) The Supplie is [to I me of contract aaaTdl.

1 10) The FrmdtnPhilippioecY 2013 iThousaad

; SoutcFlealtlr theDesoe

r l s :

Insutance I

amount of'Php19.8m.[

orporatiotr Corporate Operating Budget I{ifleteea Millioa Eight lfundted Twez0.00)

)!

v1.1G) The Ptoject Site is t PhilHealth E zd Ofice

5.1 The ProcuASLJNCICBoon 1002,

i.g EN SentUt'Fb

dry's ad&esr,r Via-Presidt.

r CiryState Cel

for Nodces i* AII|Y EDG'4R ruLIOChief l-qal and BAC-.I1]' Chairpet

e,709 Shaa Borkuard, Patig Ci!

9.

Delivery oaccordalce

Delivery ar

The DeLiver

Otre (1) Jde[weted tcOtalbo, ?zreceipt aod

Delive4' o1widr the te:shipping ar

upon oeu!notifr }hill

OriglquarrOtigO.igOtigcertilo',gDeli.

the 2

Ce{ti

Incideatal

The Supp.additional r

(a) perfolGoods

@) fr:rnistGoods

(c) tunistunit of

(d) perfotrdwioe

G)

@)("i)

G")

(')("t

rcP(

fti$ FoutEnti

' thewith d

d Doc

/ ieffn!

,ot DzRoom;ig Ciqlnal ac

the G,ms sPfJfor o,

lealth t

loods aad

e terms sPec

tments -

of this Contt

tabase Repl1406, 14th F]Risk and tit

eptance oftl

ods and Ser:ified in Sectilef docueen

he Goods a:rd preseflt th

iervices shall be madeied ia Sectioo \rI.

:t shall be as follov's:

by Supplier

:ation System shall be delivered to shallor City,state Ceritre Bldg., 709 Shaw B1vd., Bwill pass from the SuppJier to I'hilHealth upGoods at tleis 6na.1 desdnation.'"

:es shall be made by the Suppliet in accordarn VI. Schedule of Requiremens. The detailsto be fumished by the Suppliet are as followsr

I Services to the ?roject Site, the Suppiiet slfollowing documeots to PhilHealth:

the Supplier's invoice showing Goods' desciptiatnoufiq

uery rcceipt/note; railway receipt, or tluck receip

specuon repoft;'f the l4anufactutels aad/or Suppliels warra

ne cerdicare of origrn (fot impotied Goods);

unbet aad descriptioo of items received sigoed

onnel;

:spectioa Repott signed by the Procuting Enti

Site; and

e Receipt for Ploperty signed by the ?rocrr

?loiect Siie.

:ovide ail of the foltowing serwices, incluc

d in Section VI. Schedule oFReg:iremens:

f on-site assembly aod/or start-up of the supp

:or assembly and/or maintcnance of the supp

malua.L for each appropr

tDainteriance or repair of the supplied Gor

rvided that tbis shall oot relieve the Supg

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Oracle

pmgram,

oetow.to you

Oracle $oftwareEffective Date: 9-December

Table oi Contents1. Overview2. S.upport Terms3.

5.

Lifetime Supoort

6.7.8. SeveritvDefiniiions

10. Contact lnformation

1. Overview

Unless otherwise stated, thesesoftware product iines.

"You" and ''youd refers to theautho zed distributor.

To rcceive technical support asSoftware Technical SugDort

Technical support is provided fof.supported release(s) of an Oracleand operating system

Procjuct release and supportedNimbula programs, is availableBased Customer Suppori SystemsForward and Nimbula programs

Oracle will prcvide technical

These Technical Support Policies nServices Terms and Conditions". in SiebelHyperion agreemenis as thesupport policy", in former BEA as the"Suppori M aintenance Agreement",Agreemenf , in former AmberPoinLPhase FoMard agreements as flte

as me rnance and Suppo''i Scn'-.dule 2.0",Suppoft Services Policy."

These'fechnical Suoport Policies TO at Oracle's discretion; however Oraclenot result in a material reduction in of the provided for supported programsperiod (defined below) for which have been paid.

To Mew a comparison of these T Support Policies and the prerviousSofiware Tochnical Support refer to attached Siaiement ot Chano€E (pDF).

port olicies

Policies apply to technical support for

ordered technical suppod from Oracle oT

)ori Services ('pSS") as described in thebe properly licfnsed.

lms you create) that are demonstmble inning unaltered, and on a cedified hafdwaorder or progrEim documentaticn.

Services ('pSS") as described in

Oracle-

curlenily

in the Web-tor Phass

SupportfonTl er

]f the Oraqelil

Oracle

mValent

Oracle's privacy policy available

rer Peoplesoft agreements as the ',S01ts as the "Maintenance SeMces Policlm", in tormer Agile agreenTents as tneServices' policies, in former Haley agrllments as the "Maintenance and Tech

2" Sr.ipport Terms

Technical Support FeesTechnical support fees are due andthe relevant ordering document orcommitrnent to pay is required 10payment, or other approved method ofto pay, and wlll be sent to a sinoletermination of support.

Support PeriodTechnical support is effective upon theofdering documenl lf your oder \,vas Iwas accepted by Oracle. Unlessincluding pricing, rcflect a.12 monthfor a support period and the relatedprovide technical support beyond the

License Set

or included in the Application packageAgreement, or other distdbution

Database Enterprise Edition andService Human Resources) licensedsame source code*. Development andthe Orac,e Techno,ogy Network are norlicense set is defined as the sameBinary programs, a license set consistsIicensed pursuant to the Java BLRA

*As specified on Oracle's price list.

**Pfograms that share the same source. Database Enterprise Editon,

Edition." lnternet Application Servef

Server Enterprise Edition.

For purposes of clarification, if you are

A license set consists of (i) all of your liEdition and Enterprise Edition Options;

Embedded Software License ("ES|j), Iprovision of first line support), a ljcense

supported directly by you, then those FESL licenses.

li Omde is providing fi|st line supportand Full Use licenses must beend useis Full Use licenses and youllcenses would not be sonsidered part

Matching Service LevelsWhen acquiring technical support, alltechnical support service level (e,g ,Support, you still must maintain License & for the entire license s€)t; subject

of a supporl period, unless otherwisewith Oracle or an Oracle affiliate. yor

ort order with O€de (e.9., purchase orwill be issued only upon receipt of yourAn

that you Failure to submit payment !t i l l

date of ordering document unless statedme

in the(the

support

and, or self

Store, the effective date is the datedocument, Ofacle technhal suooc

)ori period"). All technical supDortand non-refundable. Oracle is not

including any options* (e.9., D,etabaseOpiions), Enterprise Manager* (emodule* (e.9., Human Fiesources

in theprog|amtheDeIween

Standard Database Siandard Edition One, and

Application Server Standard Edition, W(Edition, Webl-ogic Suite, and Web Tier. ,

paftnerSpecific

of all ofto the ESL

you (3

all of endsame level.

first iinee license

any grven nse set must be supporied under the s& Support or unsupported). lf you add

FU or c_-){__-1_!:-

i-=-.=',Ge -.1]_-t

l--_t_-

E:L-t_t<_=>

provide first line support to an end usef (I Use ("ASFU''), or any other Oracle autfrhe end usefs licenses of the prcgram(s))istribution Ag|qement, ASFU DistributionOrac,e. lf the end user also has Full Us(also be supported at the same level as th

availability, you must acquire Extendedacquire Exiended Suppofi for anywithin a license set; the license set mustrequlred to document license

Reinstatement of Oracle Technlf technical support lapses or was notassessed. The rcinstatement fee isfee is 1500/0 of the last annual technicaltechnical support for the relevantthat would have been charged ifSupport p cing policies in efiect at thethe daie technical EUoDort is ordercdbe prorated back io the onginal

ln addition to the reinstatement feeperiod. This technical supportfee issupporl fae for a twelve month supportrelevant program; (ii) if you neversuDoort fee shall be the fee thai wouldprogram per Oracle's Support pricingapplied to ihe annual support fee

lf you previously acquired technicalsupport directty Jrom Omde, an upliftsuooort is not reinstated fol the entireis reinstated, then the'License Set",Suppod Level" policies will apply.

Pricing following Reduction ofP cing for support is based upon thethe event that a subsat of licenses on athe remaining licenses on that licenseterminalion or reduction minus thesuppod fees paid for both thebe reduced below the previous supportfrom which iicenses are beinglicenses ordeTed pursuant to the gricereduction minus ihe applicable

Custom Application BundlesTechnical support may not be

Unsupported ProgramsCustomerc wlth unsupporiedpatches, telephone assistance, or anyprograms purchased or downloadeddownloaded as replacement media

Technical ContactsYour technical contacts are the solecontacts must have, ai a minimum,for specific role or implementationmust be knowledgeable about theresolve system issues and to assist

Otacre Softllate iechniFl SrrnMrt P^n^iae'

oroereo

date

for all of a particular versi0n release of a if youverst0n You may noi support a subset of lioe

) any unsupported licenses. You willby

pporta program license, a reinstatement fee

follows: if technical support lapsed, then the reinslfor the lelevant program; b) if you never asment fee is '150% of the net i€)chnical sulriginally for the felevant program per OracThe reinstatement fee in (a) shall be pror)al support lapsed. The reinst€ttement fee

fee youme

, youfollows:be ihe

chargedetJect atand (ii)

to the0r if

Service

o r S port Levelfor which support is

from) s h a l l

and volume ofor if the of support is rcduced,

be priced Oracle's list for support iil efJect atSuch price will not exceed

and the berng oT unsJpported,for the to be support€ld. lf the

hold for iicenses, suppori for

IS

lnfor

lechnical

t-'*:

a

,ill not) orderthe're ofbe priced Oracle's list for support irr effect at

a single module within a custom application

entitled to

, use withuseo Io

youplooucr

or ==

i-c't-.Llj]<__:>

rload or fecEive updates, maintenanceservices for unsupporied p[Dgrams. C[)r suppoded programs, oT purehased orr any unsupPorted programsi.

service reqsest, your technical contaetand an ability to reproduce the probtemintenupiions in support services, youto another individual.

\Mth the order of Softwarc Updateindividuals ("technical contact") Dersupport fees per license set, you havetechnical contacts. Your primarvactivity, and (ii) developing andtechnical contacts shall be responsibleadditional technical contacts.

Oracle may review service requestshelp avoid service requests that would

Program Updates''Update" means a subsequent release oi thelicenses to its supported customers atprovided you have ordered a technicalrelevant time period. Updates do notseparately. Updates are provjded whenversjons previously available fof afuture pro_orams or functionality. Anyfor dor,ynload. lf delivered, you will repTogram licenses were ordered. you

Payment Plan, Financing, andTechnical support fees due undefOracle afflliate ("payment plan") arepayment plan, but the technical supporicocumenL

Right to DesupportIt may become necessary as a part ofthereforc, Olacle reserves that rioht.Lifetime Support policy will be governedr' th ia . t t ^ Fh .^da

First and Second Line SupportYou afe required to establish andsuppoded programs direcfly to yourresponse io users with respect topfograms, (ii) a direct response to usersdiagnosis of problems or issues of thesuppoded programs.

lf afler reasonable commercial effortspograms, you may contact Oracle forprovide Oracle with the necessaryto provide Second Line Support;or other sensitive data that requiresSecurity Practjces Section below.

OIacle Soitware Technical Suooort Policics

to assist

& SFpport, youset, to serve as

lD Oel!sha l l

licensethat

(asby

Rnancingtn

ordered

programof the

be

y designate ofre (1) primary and iour (4)sons with OS$. With each USD$250,00an additional fwo (2) pdmary and four (4ronsible for (i) overseeing your service rresses within jrour organizatic,n. The bacs. You may be charged a fee to designi

coniacts, and may recommend specificrarnrng,

processes tir provide 'Flrsi Lineshall include +ut not be limited to (i) a

I Ineto Dr or issues

pro9rams,

Lineaccess todo not

leasing agreqments between you andlance with thd ierms and conditions ofant t0 the tenins of the applicable orde

to desupporl certain program releasess that are expressly identified within Oime Suppo4 Policy. Desuppoft infonn

lnd processes tg provide 'Flrsi Line Supptt shall include but not be limited to (D a dillrformance, fungtionality or operation of thems or issues \jvith the suppoded progranrnd (iv) a resolution oF problems of issues

nose or resolve problems or issues of the'. You shall usd commercially i 'easonablepository files, log files, of database extTaciide Oracle with access io any health, payrthose specifisd in the Global Customer Sr

afi

youyour

is

>_.G-O

-)

E-r-=-r-t'-l-3:I<-->

for the

(ii i) aor operation of

OIacle Softl /are Technical Suppod Policies:

Seqond Line Support shall consist of (i)reasonable commercial efforts to resol!supported programs perform in all

Oracle may review seNice requestsand process cnanges to assist you with

Third Parg Vendor-Specif ic Su ermsYou must remain on a suoooned including asupport. lf a vendor retires suppontor you maysupported produci, application,continue receiving technical suppoft Oracle.

\J t \ /

or issues of the supported programserrors rn supponeo programs so thai in the associated docume,ntation.

Technical Support for DeveTechnical support for DevelopmentOracle PannerNetwork. Before youyoL musi, in addiiion io the technicalacquire iechnical support for suchsupport to the end user,

on your ordering document as,

Exlended and Sustaining

tfbe availablesupport may

flve years from theextended fof an

coniacts, and nnay recommend specificCed standatd praciices.

,licaiions and platforms - to receive tecte required to upgrade to a current certif, dstabase, andior operating s;ystem co

3. Lifetime Support

Lifetime SuDport consisis of thePremier Support (also refenedUpdate Llcense & Suppofi")Extended Support (if offered)Sustaining Support

A description of the services availableincluded in the Otacle Technical

When otfered and exceDt as notedof ihe Oracle program becomesyears with Extended Suppofi forfee, an Extended Support iee applies

Alternatively, and if offered, supportas you maintain technical support fof

For speciflc programs ihat are, or willtimeflames refer to the followino:

For seryer technology(PDF)

For fusion middleware(eor)For application programsFor retail applicationFor Sun software and

For Oracle Linux programOracle VM" {pDF)For OFSS programs view(PDF}

mons

technicalmay

Oracle

lsvels:\Mill be

section

Support

Except noted below, addition to the technicalfor which Support is

wiih which will ba available as longprcgram

by the Suppori , service levels offered,

(PDF) E__i_-.!E r

1-t:y=B-3-j

Exceptions - For cus

1. PeopleTools.a larca u , i l l I

platform certiminor releas(U UUa' Pcr\,r I

mlnor reteas(

You must aplif offered, forra lFAea. t ^ r r

provider of th

Donnloanfr c

marntenance

prcgram relenr^r { ' , . f c l i i \

16n l r . in^ ^ r '

2. Oracle Dataluarua' y z.v

the Oracle Ti

3. Oracle Datamade availalExtended SLupdates will

For custome

- For customers with a curn

xleTools. The PeopleToolslse, will be supported for aslrm certifications for a PeoF)r release is made generallyal patch updates for a Peop

crt contract

r, providedsuch applicmrnor releae or oracleminor relea

lses tn ofd€ogram releof third Dar

raoe t0 a n(

tes to the tfi3t limited tothird parly Frd pariy prc

I Support f€/ill receive E;tion below.

nerwlse sp€bdended S109R2 will I

109R2 on:

conjunction with a PeopleSoft applicaltion program release is supported. Pa3 will be provided uniil 12 months afterInnounces that no future releasies will tr may be provided for up to 24 months

io continue to receive Premier or Exiel;e. You may be fequired io apply Peol

ong aleToolr

eToolr

must apply PeopleTo3red, for a Peoplesofirses to remaln cunenlider of the third party l

tesoft application mertenance packs, may I

le reserves the right tram release which incucts, (ii) changing thercing or remediaiing o

f,ls or rel€ation i

o mahiudesway ine or

l '" -

tce, wan up

) chan)ut is Iwhicl

nore tl

, Lgu| | t tu lugtgb i ,

but is not limiter,ver version of F

d pariy productr(i) requiring nev'oducts are pacllucts.

) has been waivdended Suppor

)ified in the tabl(rpport pricing ffi? Iimited to Sev{

rru Pruuuurs a5 suliPonr

j io: images, patches, b'eopleTools.

i included in the People/er versions of the third(aged and dislributed a'

ed for the period of Febt during these periods a

) below, Exiencled Supt)m: August 2013 - July)rity 1 fixes onllr: criiical

r.lr trct<Iuqsc I tgtr\4, I rt t

uary 2016. During this pericOracle Technical Support Ll

cle Database {09R2: Exc€le available at Oracle's thenrnrlarl Sr rnnnli fnr Orada n,

l, yourels s{

) t a s clutlen

will not be made avai

1 6 ^ . . h ' n ^ i h ^ r \ r o ^ 1 6

le.

Fujitsu 852000 The IJu l v :

}3eno014.

)d Support i( e will be waivedfrom August 2010 -

HP OpenVMS onItanium

The IJuly IExterthen-Extelcriticr

)d Support f(or the perio(ipport will c(Extended Slpport will b(I Updates wil

e will be waivedof August 2015ntinue to be av€ipport tees. Dulimited to Sevenot be made a\

ftom August 2i110 -- July 2017,ilable but will be at1ng this period,ity 1 fixes only;railable.

015. tded S)un'ended Srl patc

IBI\il IOS Afterat OrSUpFupda

July 2lCle'Srrt wiles wil

l'13, Extend€hen-cunentbe limited tcnot be mad(

J Suppod will c(:xiended SSeverity '1available,

uppcfixes

)ntinue to be a!ailable,rt fees. Extendr:donly; crjtical p€itch

Linux ltanium andWndows ltanium

For tsuprExtewill fwill r

re penort wilrded Sl limitl: t b e r

)d 0f Augusicontinue toJpport fees.d to Severit,rade availab

2013 - Decemlre availabie but)uring this perio1 fixes only; cri

er 2015, Exteniedwill be ai then-currentd, Extended Supportiical patch updates

Technical Sr|omrt Pnli^iacOracle Softwere

applicaijon

PeopleT mlnorsuppone0

Supporluly

l:--tL--1-

t-ti-t---- -

(€

G-t='

<_J

5. Oracle

Oracie Softwarc

'4. HP,UX.anrunning thprocessor

'UX.and ltanium-2 proceIning the supporied Oraclecessor based platform:

onSupport exceptions apolv to tlOS versions of tne Up-tiX on

. , ,1, ' , i i . : t . ' 'Oracle Database109R2

f.xlerExterpenowill bwil l nl

oeo 5ded SI of Arl, l imi tert De rT

ppon wi b€pport fees, I)ust2013 -I to Severityade availabl

available, at Ortrough Decemb)ecember 2015,1 flxes only; crit

rcle's then-currenier 2015, For theExtended Supportcal patch updates

ufacte Llatabase11gR'1

ExterExterpeno(suppupdal

led Sl

of Serrt will)s will

pport will bepport fees, t)tember 201)e limited to]ot be made

available, at Orirrough Decembi - December 2ieverity 1 fxesavailahld

rcle's then-curr3nt3f 2015, For the115, Exiendedlnly; critical palch

Oracle Database119R2

ExterExterpeno(wlll b(will n(

led SlJe.J Sr

pporl will bepport fees, trruary 2018.I to Severityrde availabl(

available, at O s Inen-curentrrougn 2020. For the

Extended SupportDecemberfixes onlyi patch updales

of Felimite

WebLogic Server9.2

ExtenExlenpeno(Supprupdat

led Srled Srof Dertwill)s will

pporl will bepport fees, trember 201:,e limited tolot be made

available, at 0rrough Decemb- December 20)eireriiy 1 flxesevailable

lcle's then-curf{lnt)r 201 5, For the15, Extended)nly; critical patch

Weblogic Servef11gR l (10 .3 x -Terminal Release)

ExtenExtenperio(be linnot bc

,ed Srled Srof Julted tomade

Dport will beeport fees, t2017 - Dec

Severity 1 fl)available.

available, at Onrough Decembrmber 2020, Ex3s only; critical

rcle's then-curl"ent)r 2020. For theended Support will)atch updates lyill

Tuxedo 9.1 ExtenExtenof Jul)to Selavaila

led Srled SL2014erity 1te.

pport will b)port fees, tfDeeember:flxes only; c

available, ai Oracle's theniurrent'ough Decembqr201S. Forthe period015, Extended Supportwill be limiteditical patch updptes will not be made

cle e-Business Suite:

a) Oracle e-Businessthe Oracle program

I FYta rded Suppcd periods sii

The Extended Support fee itasbelow.

Oracle Prooram Rel !ase The Ewaive

tended Suppolllq[r:

rt Fee will be

Oracle e-Business Sr.ite 11i 0 Decer ber 2010 - No\-.mber 2013Oracle e-Business Srite 12 Februrrv 2012 - Janurry 2015Oracle e-Business Sr Januay 2017 - Decerrber 2019

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Oracle will only prcvide

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period (availability may vary by program)

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Oracle Java Development ToolOracle Java flevelopment ToolsEnterprise Pack fof Eclipse, and Orecje28,2005). lf you acquire Oracle Javaincluded above.Oracle Java Development Tools

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Oracle Java Development Tools

Oracle Solaris Development TOrade Solaris Development ToolsOracle Solaris Studio Express. lf voufor all of the programs included above.

Oracle Solaris Development ToolsAccass to Datches and fixesAssistance with serviceAccess to My Oracle Supportservice requests online

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Oracle Application Development Freleases.

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lf you acquire Java SE Suppoft, theBug flxes, security flxes and minorunder the terms of the appropriateJava SE program.

NoSQL Database CommunityNoSQL Database Community Editionreleasss. NoSQL Database

Access to patches and fixesAssisiance with seruiceAccess to My Oracle Supportseruice requests oniineNon-technical customer

NoSQL Daiabase Community Edition

Service Request PackagesService Request Packages are madePackages provide web-basedand are noi available for all programs.P ' u g r a l I d v d f l c u ' U r y .

Service Request Packages are validexpire at the earlier of (i) the end ofis not renewed. Access to log serviceresolve0.

North American Payroll Tax UNorth American Payfoll Tax Updates

program releases: 8.8 Service Pack 1receive one (1) calendar year of tax

Oracle Softwafe Technical Suomrt Policies

day

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Global Payroll Legislative TaxGlobal Payroll Legislative Updates isCustomers who acquire Global Payrollupdates for Peoplesoft HRMS Globalavailable in the following couniries:

In order to acquire Global Pavrollprogram must be currently supportedUpdates will be delivered through My

Global Payroll Legislative Tax UpdatesSupport for Peoplesoft HRMS Globalnot subjbct to the Reinstatement

Financials Legislat ive UFinancials Legislative Updates forieiease 11.5.10 cumulaiive update 2. lffinancials legislative updates for lhe

ln oder to acquire FinancialsBusiness Suite must be cunently

The Financials Legislative Updates foibe purchased separately. The iiers

Tier 1 -Tier 1 mnsists of: Severity 1the applicable tax yea(s). Tiar 1 isSustaining Suppod to customeTsLifetime SuDoort section above for

Tier 2 -Tier2 consists of: Severity 1appiicable tax year(s), and financialsMexico, United Kingdom, France, ltaly,United Arab Emiraies, Bahrain, Kuwait,fee for such services will be based on

Tier 3 - Tier 3 consists of: Severity 1applicable tax year(s), and financialsMexico, United Kingdom, France, ltaly,United Arab Emirates, Bahrain, Kuwait,specifled on Mv Oracle Support (i.e.,lD 1597513.1'l). lf you purchase Tier 3,

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HRMS Global Payroll progra,n release 8receive one (1) calendar year of leg1.9. Global Payroll Legislative UpdE3in, France, lvlexico, United Kinqdot

licensed Peoplesoft HRMS; GlobalLicense & Support. Global Pavroll

up t0 two (2) years from the a!ailabiiity oi8.9. Global Payroll Legislaiive Tax

ness Suite 1 1.5.101 1.5.10 is available for Oracle l:-Businesslservices, you will receive one (1) calendar

E-Business Suite 11.5.10, your Ijcensed)date License & Suppott,

1 1.5.10 service consists 01'three (3)

and Uniied Siates Tax Form 1099December 2015 at no additi ' lnal iee unc,vafe Update License & Supl)ort. Please

lates, Uniied States Tax Form 1099 uthe iollowing countdes: United States,

, Swiizerland, South Afrjca, Spain, Sa, and South Korea. lf you t)urchase

fee.

Uniied States Tax Fom 1099

available in the following countries:

licensed Peoplesoft HRMS Payroll forUpdate License & Support. llorth

applieable Peoplesoft HRMS Payroll for Ifrom the availability of Sustaining Suppoft

8.9. GlobalSpain, France,

the followlng countries: Unitecl Siates,ry, Switzeriand, South Afnca, lspain, S

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provroed under Tier 2 and Tier 3 will onable in a

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lf you renew Financials Legislativeservices will be based on the currenttechnical support fees, includingFinancial6 Legislative Updates iorBusiness Suite 11.5.'10 is not subiecr ro

Payroll Legisiative UpdaiesPayioll Legislative Updates for Oracle11.5.10 cumulat ive updaie 2.11.5.10 will receive one (1) calendarielease.

ln ofder to acquire Payroll LegislativeBusiness Suite Payroil must be cune

Psyroll Legislative Updaies for Oracleyears:

at the tlme of renewal. Contraciual limits'e _Updatg License & Suppod, do not app

1.5.10. Financials Legislative Updates f(ticies stated above.

Suite 1 1 .5.10, your renewal iee for

Sui te 11.5.10

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te, such localized updates for the additionrre t0 architectural issues or othi:r chanoeslE-Business Suite 1 1.S.10, Orar:te mav-notlre made availaole in a subseq.rent releasr

Olacle Soft!!€re Techni.:al Sunmd P.liciaa

Notes:1. Forthe specified oountnes and

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Payroll Legislative Updates for Oraclewill raquire the latest available HRMS R

lf you renew Payroll Legislative Uv/ill be based on the cunent pricingsupPort fees, induding contmctualLegisiative Updates for Oracle E11.5.10 is not subject to the

Oracle Linux Support ServicesOracle offers Oracle Linux suDDort servuTaqe onefs oracte Linux support s(progmms. For informatjon about thePolicies available at

Oracle VM Suppori ServicesOracle oftel-s Oracle VM suDDcrtprograms. For information about thePolicies available at

Exadata Premier SupportFor infomation tegading rcnewals ofPolicies available at httD:

' 5. Web-Eased Custorner

My Oracle SupportAccess to My Oracle Support is

, payroll rcgulaiory updates Eue providedl contfact. Please see the Liietime Supp

llatory updates provided by Oracle tromrded as pad of the Payroll Legislaiive U!4 IaX year.

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Oracle Unbreakable LinuxAccess to the Oracle UnbieakableDatabase Firewall and Database

posted on the My Oracle SLrppod webis available qpon request. l\ccess.to I

My Oracle Supporl Phase Forward,

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environmeni. By using the tools, you consentprovidtng reaciive and proactive lechnicalassist you in managing your oracie productlmprove upon product and service offednqs.

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lf Oracle expressly provides in the toolsreadme that a tool is provided uhder separategovern your access and use of the iool.Separate Tenns (for example Mozilla anddocumentation or readme. Your rights to useresiricted or modifled in any way by your

7. Giobal Customer $upportOracle is deeply commiited to the security olsupport services, Oracle will adhere to the

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