Context and Objectives of the LEVER Project Raphael Koumeri PLANET Ernst&Young Information Society perspectives in South Eastern Europe

Context and Objectives of the

LEVER Project

Raphael KoumeriPLANET Ernst&Young

www.planetey.com

Information Society perspectives in South Eastern Europe

Thessaloniki 29-30 June 2001

PLANET ERNST&YOUNG, KNOWLEDGE ASSOCIATES, SINGULAR, ALPHANOVA, DEBUS, MDA, SEPE 2


• Created by the merger of PLANET S.A. and ERNST & YOUNG Management Consulting-Southeast Europe

• National Bank of Greece participates in the company’s capital structure

• The first Greek multinational company providing management and engineering consulting services

Revenues for 2000 approximately 12 million Euros with an estimated 26% yearly average growth rate (2001-2004)

• Occupies approximately 230 professionals

• Continues to develop a leading and innovative presence in Southeast Europe

Our company


Our geographical presence

Brussels

AthensPatras

Thessaloniki

MoldovaYugoslavia Romania

Bulgaria

AlbaniaFYROM

Cyprus

Istanbul

Ankara


The history of the LEVER Project: The Know-Net Project…

• Know-Net Project was an ESPRIT project that started in Know-Net Project was an ESPRIT project that started in October 1998 and was completed in March 2000.October 1998 and was completed in March 2000.

• The objective of Know-Net was to create and commercially The objective of Know-Net was to create and commercially exploit an exploit an innovative holistic paradigminnovative holistic paradigm for knowledge for knowledge management within business organizations by: management within business organizations by: developing, applying, testing and evaluating an ICT-based KM Tool and an ICT-based KM Tool and a set of methods a set of methods

that will enable the creation, retention, sharing and leveraging of that will enable the creation, retention, sharing and leveraging of knowledge assets in business organizationsknowledge assets in business organizations


The Know-Net Consortium Partners

Greek Management Consultancy firm -

Coordinator of Know-Net

International knowledge management and technology consulting organization

Institute of Communications and Computer Systems (ICCS) of the National Technical University of Athens

Research Center for AI, research institute in the field of innovative software technology

The Center for Advanced Learning Technologies of INSEAD

The Credit Risk Valuation department of one of the world's leading financial services groups

A UK firm of Chartered Surveyors and Commercial Property Agents

The CIM-Zentrum Muttenz (CZM), a department of the Fachhochschule beider Basel (FHBB)

FhBB


The Know-Net Results

• The result of the The result of the Know-NetKnow-Net project project is a is a total KM solutiontotal KM solution, , offering:offering: an an innovative approachinnovative approach to corporate knowledge management that to corporate knowledge management that

fuses in a unique way the knowledge-as-a-product (content) and fuses in a unique way the knowledge-as-a-product (content) and knowledge-as-a-process (context) perspectives ; knowledge-as-a-process (context) perspectives ;

a a modular methodmodular method that guides companies through the journey of that guides companies through the journey of managing knowledge for business advantage; andmanaging knowledge for business advantage; and

an an intranet-based software systemintranet-based software system, which integrates content , which integrates content management, collaboration and communication with advanced management, collaboration and communication with advanced search and retrieval facilities search and retrieval facilities


LEVER Identity

• Project typeProject type: Trial: Trial

• Duration: 12 months: 12 months

• Start dateStart date: 1 November 2000: 1 November 2000

• EC FundingEC Funding: 650.000 ECU: 650.000 ECU

• Project ConsortiumProject Consortium: 8 partners from 4 countries: 8 partners from 4 countries


The LEVER Consortium Partners

Leading Greek management consulting company

Global KM technology and consulting company

Greek Association of IT services companies

Turkish Middle-East Technical University, Software Engineering department

Leading Greek company in the area of software development

UK-based global developer of CRM software and solutions

ERP development and localisation centre based in the Czech Republic

Turkish company specialising in DBMS application development


Expected Results of the LEVER Project

• A A KM offeringKM offering for software companies consisting of a for software companies consisting of a consulting methodology and software applicationsconsulting methodology and software applications Building on and extending the Building on and extending the Know-Net Intranet-based KM toolset and Know-Net Intranet-based KM toolset and the Know-Net methodologythe Know-Net methodology

• Four business casesFour business cases demonstrating the feasibility and demonstrating the feasibility and applicability of the proposed KM solutionapplicability of the proposed KM solution With a special emphasis on the IT services sector processesWith a special emphasis on the IT services sector processes

Software developmentSoftware development New product developmentNew product development Knowledge sharing among project teamsKnowledge sharing among project teams Training on software modulesTraining on software modules


Applying the Know-Net solution in User partners:

The Case of MDA


MDA Corporation

• Started as an IBM AMAStarted as an IBM AMA

• PrPrimarily a software development companyimarily a software development company

• Type of projectsType of projects Turnkey projectsTurnkey projects Software development projectsSoftware development projects Networking and hardware projectsNetworking and hardware projects

• Software ProjectsSoftware Projects DBMS ApplicationsDBMS Applications

Health SystemsHealth Systems Educational SystemsEducational Systems Industrial SystemsIndustrial Systems


The need to manage knowledge in MDA

• Knowledge is in the minds of the peopleKnowledge is in the minds of the people Senior management commitmentSenior management commitment KM Initiation teamKM Initiation team

• ObjectivesObjectives Leverage off the existing capabilitiesLeverage off the existing capabilities

• StrategiesStrategies Strategic alliancesStrategic alliances Revisit customersRevisit customers

• Critical success factorsCritical success factors Develop new ideas, and deliver quality servicesDevelop new ideas, and deliver quality services Staff developmentStaff development


The Balkan Cooperation for PLANET Ernst&Young (1/2)

• Is a strategic objective Is a strategic objective

• Is realised through many R&D and other projects Is realised through many R&D and other projects LEVER with Turkey and other countries LEVER with Turkey and other countries HERMES with Turkey and Middle East countries HERMES with Turkey and Middle East countries ENLARGE with Bulgaria, Romania, SloveniaENLARGE with Bulgaria, Romania, Slovenia STOPANSKA BANK Integrated Information Systems in SkopjieSTOPANSKA BANK Integrated Information Systems in Skopjie UNITED BULGARIAN BANK, Integrated Information Systems UNITED BULGARIAN BANK, Integrated Information Systems etcetc

• Is aiming at establishing permanent links with the Industry Is aiming at establishing permanent links with the Industry and University in the Region through: and University in the Region through: Developing PLANET Ernst&Young local officesDeveloping PLANET Ernst&Young local offices Strategic alliancesStrategic alliances


The Balkan Cooperation for PLANET Ernst&Young (2/2)

We are looking forward to further strengthening We are looking forward to further strengthening

this cooperation through the IST Programme!this cooperation through the IST Programme!

WE are open to your suggestions!WE are open to your suggestions!


Thank you for your attention!!

Documents

Context and Objectives of the LEVER Project Raphael Koumeri PLANET Ernst&Young Information Society perspectives in South Eastern Europe