Contents IT Pla… · Published by: Sacramento County Department of Technology 799 G Street Sacramento, CA 95814 916.874.7825 July 2017 3 4 5 6 7 8 18 County Mission & Vision

Published by:Sacramento County Department of Technology799 G StreetSacramento, CA 95814916.874.7825July 2017

www.SacCounty.net

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County Mission & Vision

Message from Deputy County Executive for Administrative Services

Message from the Chief Information Officer

County Organizational Chart

IT Governance

Technology Organization

Awards & Recognition

Contents

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Information Technologies Strategic Initiatives

Focus 1

Expand Electronic Access to County Services

Focus 2

Enhance the County’s IT Infratructure

Focus 3

Manage Internal IT Serivce Delivery from a Countywide Perspective

Focus 4

Ensure the County Operates in a Secured Techology Environment

Focus 5

Support Community Outreach and Technology Enablement

2017 - 2018 INFO RM AT IO N T ECHN O LOGY PL A N

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Coun

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Boa

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201

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Phil SernaDistrict 1

Patrick Kennedy District 2

Susan PetersDistrict 3

Sue FrostDistrict 4

Don NottoliDistrict 5

VisionA vision is a compelling conceptual image of the desired future.

This statement describes “what we want to be” in the twenty-first century.

Our Vision is for Sacramento County to be:

• A County that is safe, prosperous and provides quality public services

MissionOur mission statement defines why our organization exists.

It describes “what we want to do” for the community.

Our Mission for Sacramento County is to:

• Improve residents’ quality of life by providing cost-effective public services while

fostering economic health, regional cooperation and stewardship of community

assets.

ValuesThese values are the basic principles and beliefs for the County of Sacramento.They govern the way we make and carry out our decisions.

Our Values for Sacramento County are:• Honesty, integrity and respect for the individual • Quality customer service • Respect for cultural and ethnic diversity • Clear communication and transparency • Efficiency and fiscal responsibility • Recognition of employee contributions • Exploration of partnerships and collaborations

Adopted by Board of Supervisors on May 24, 2011

County Mission, Vision, & Values


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Deputy County Executive for Administrative Services Message

The Sacramento County 2017/18 Strategic Information Technology Plan demonstrates the County’s commitment to enhancing community access to County services along with maximizing efficiency through technology. Whether County services are accessed in person or online from a smartphone or computer, technology is delivering services in innovative ways.

As nimble and adaptive as the County’s dynamic IT operation is – forethought and planning intelligently guides future technology infrastructure endeavors. Our foundational IT infrastructure has served the County well, but soon it will see major system upgrades to carry us into the decades to come and will revitalize our internal systems, streamline our processes and create prospective cost efficiencies.

The County will continuously strive to deliver services innovatively, and build forward thinking infrastructures, but our commitment to data and IT security is paramount to safeguarding our information assets.

David VillanuevaDeputy County Executive for Administrative Services


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Message from the Chief Information Officer

Expanding online services, identifying cost savings opportunities, and ensuring a secured technology environment are the guiding principles for the Sacramento County 2017/18 Information Technology Plan.

The County’s popular single point of contact for the public to report issues or learn about County services, 311 Connect will see enhancements to its web and mobile apps. Also, GIS projects are forthcoming to provide users the latest in high-resolution aerial imagery.

The IT Plan also supports departmental business projects to drive value, such as the Online Permit Fee Estimator. Internal processes will be streamlined with paperless initiatives, digital forms and electronic signatures to simplify processes, reduce costs and conserve environmental resources. Additionally, the upgrade of Voter, Tax, and Criminal Justice information technology systems will move the innovation needle to drive operations long into the future.

Building on last year, we continue to evolve and adapt our multi-layered defense strategy to fortify our information security posture. IT infrastructure enhancements will include greater communication availability and security in voice and data networks, as well as regional participation and interoperability growth of our state-of-the-art public safety radio communication network.

We also look forward to supporting community involvement with our annual children’s charity golf tournament and expanding technology collaboration with local high schools and colleges.

Sincerely,

Sacramento County Chief Information Officer


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Sacramento County 2017-18 Organizational Chart

THE BOARD OF SUPERVISORS

Residents

District 1SupervisorPhil Serna

County CounselRobyn Truitt Drivon

County ExecutiveNavdeep S. Gill

Assistant County ExecutiveNancy Newton

AIRPORTSJohn Wheat

COUNTY CLERKRECORDER

Donna Allred

FINANCEBen Lamera

GENERAL SERVICES Michael Morse

PERSONNELSERVICES

David Devine

REVENUERECOVERY

Connie Ahmed

TECHNOLOGYRami Zakaria

VOTERREGISTRATION& ELECTIONS

Jill LaVine

AGRICULTURALCOMMISSIONER-

SEALER OF WEIGHTS& MEASURESJuli Jensen

LIBRARY JPARivkah Sass

ANIMAL CARE &REGULATION

Dave Dickinson

REGIONAL PARKSJeff Leatherman

SANITATIONDISTRICTPrabhakar

Somavarapu

TRANSPORTATIONMike Penrose

WASTE MANAGEMENT& RECYCLING

Doug Sloan Interim

WATER RESOURCESMichael Peterson

CHILD SUPPORTSERVICES

Terrie Porter

CORONERKimberly Gin

ENVIRONMENTALMANAGEMENTMarie Woodin

Interim

HEALTH & HUMANSERVICES

Sherri Z. Heller

HUMANASSISTANCEAnn Edwards

PROBATIONLee Seale

PUBLIC DEFENDER Paulino Duran

CLERK OF THE BOARD

Florence Evans

BUDGET & DEBTMANAGMENT Britt Ferguson

ECONOMICDEVELOPMENT

Troy Givans

EMERGENCY SERVICES

Steve Cantelme

LABOR RELATIONS Robert Bonner

LEGISLATIVE &COMMUNICATION

Natasha Drane

PLANNING/ENVIRONMENTAL

REVIEWLeighann MoffittCONFLICT

CRIMINALDEFENDER

Theresa Huff

FIRST 5SACRAMENTO

Julie Gallelo

SHRALaShelle Dozier

District 2Supervisor

Patrick Kennedy

District 3Supervisor

Susan Peters

District 4SupervisorSue Frost

District 5SupervisorDon Nottoli

AssessorChristina Wynn

Acting

District AttorneyAnne Marie

Schubert

SheriffScott Jones

DEPUTY COUNTYEXECUTIVE

ADMINISTRATIVESERVICES

David Villanueva

DEPUTY COUNTYEXECUTIVE

MUNICIPAL SERVICESRobert B. Leonard

DEPUTY COUNTY EXECUTIVE

PUBLIC WORKS &INFRASTRUCTUREMichael Penrose

DEPUTY COUNTY EXECUTIVE

SOCIAL SERVICESPaul Lake

Indicates Elected Official

Legend

Indicates Line of Direct Authority

Indicates Coordinative Relationship

Indicates “Office of...”

SACRAMENTO COUNTYORGANIZATIONAL CHARTFISCAL YEAR 2016-17Effective May 14, 2017

DEVELOPMENT &CODE SERVICES• Engineering• Building• Code Enforcement• Construction Management & Inspection


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Chief Information Officer (CIO)The CIO is responsible for Sacramento County’s strategic use

of technology, managing the Department of Technology, and

working closely with County departments to implement IT

systems that improve business processes and enhance citizen

services. The CIO reviews the acquisition of IT services, systems,

and resources for consistency with established standards, and

works with the County Executive’s Office to secure funding for IT

projects. The CIO is also the County Chief Information Security

Officer (CISO).

COMPASS Steering Committee (CSC)The CSC makes policy decisions regarding the use of the

Enterprise Resource Planning (ERP) system, sets priorities for

implementing changes, communicates policies and decisions

countywide, and obtains the resources needed to accomplish the

COMPASS mission. Members of the CSC include: Chief Deputy

County Executive for Administrative Services departments,

Department Directors of Personnel Services, and Finance and

General Services. The CSC meets quarterly and is chaired by the

CIO.

Geographical Information System (GIS) Steering CommitteeThe GIS Steering Committee recommends policies and provides

guidance for the application of Geographic Information Systems

technology in Sacramento County. The committee advocates

for shared resources, coordinated integration and delivery of

geographic information in order to provide superior service

to County departments and constituents. The GIS Steering

Committee meets quarterly and membership is open to all

departments.

Automated Permit System (APS) Steering CommitteeThe APS Steering Committee provides recommendations and

direction regarding the implementation, use and development

of available technology including, but not limited to, the Accela

Automation e-Government Systems Automated Permitting

System and Business License Module.

Integrated Justice Information System (IJIS) Steering CommitteeThe IJIS Steering Committee determines policy direction and

project approval for IJIS. The committee ensures that projects

are designed and implemented to meet the data sharing needs

of 19 stakeholder organizations related to adult and juvenile

criminal justice activities. A subcommittee of the Sacramento

County Criminal Justice Cabinet, the IJIS Steering Committee

is comprised of a technology committee responsible for project

development and implementation and a security committee

which provides oversight for criminal justice data security.

IT Governance


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To improve quality of life through collaboration, innovation and technology

Customer SatisfactionCommitment IntegrityContinuous Improvement and InnovationCollaborationAccountability

Department of Technology

Rami ZakariaChief Informa�on Officer

Debra NadolnaOpera�ons

Josh AbrahamIT Manager

Rich PowersIT Manager

Kurt ScheuermanIT Manager

Paul WilcoxTelecom Systems

Manager

James WheelerIT Manager

Ronnie RichardsGIS Manager

Jerry GrayIT Manager

Dave CefaluIT Manager

Heather WintersExecu�ve Secretary

Doug KudlickIT Manager

Kin LauIT Mananger

Kevin PaltzerIT Manager

Ronald BlackburnIT Manager

Kris�n EcholsE-Government

Steve BairdCorporate SupportServices, COMPASS

Reddy GurramHuman Assistance

Robert SchultzHealth Services

Tricia CoskerFiscal Services

Mark MusserIT Manager

Michael AndersonIT Manager

Corinna ZollarsIT Manager

Sco� PorterIT Manager

Jeff VailIT Manager


Your preferred technology partner providing premier customer service experiences and

innovative solutions

Fulfilling our customer’s vision through effective use of technology

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Vision

MissionCore Values

Core Purposes

The Department of Technology is committed to extending the highest level of service to our customers by providing convenient access to County information and services anytime, anywhere, and on any device. In the past year, we worked to improve our extensive online presence, making it easier than ever for constituents to connect with the County. SacCounty News was redesigned to provide a fresh perspective on County news stories and events. We also released an improved 311 mobile app so that location-based services requests are easier to report on the go from a mobile device. Next year, we will continue to enhance our customer’s online experience through strategic upgrades and enhancements.

Focus Area 1: Expand Electronic Access to County Services

Goal 1: Enhancing Information & Community Access to County Services via the Internet

Our online inclusion objectives include:

• Complete 2018 Regional GIS Ortho Imagery Collection

• Rebuild GIS Parcel Fabric (base map)

• Implement Board of Supervisors Request to Speak Application

• Implement enhancements to the 311 Mobile App

• Revamp the County 311 Web application

• Upgrade SHRA to latest FileNet release

• Upgrade the County Internet websites to SharePoint 2016

• Research options for future hosting of the County Internet websites

• Implement new credit card processing system

Sac County 311311 Communication Center: Provides the County’s non-emergency service to allow residents to report:• Abandoned vehicles• Garbage piles or illegal dumping• Graffiti• Pot holes• Stray, deceased or dangerous animals• Street lights• Abandoned shopping carts

The 311 Communication Center is the 24/7 answer-ing point for public service assistance. 311 averages 800 calls daily, more than 40 email inquiries and 12 mobile application service requests.

Your Connection toCounty Services


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Celebrating 1M Citizen Interations

Focus Area 1: Expand Electronic Access to County Services

Airport• Install a new redundant network connection• Implement a new Fleet Management System• Upgrade Call radio/phone logging software from

analog to digital for P25 radio compliance • Implement a new Fuel Management System• Automate reporting for airline gate usage and

billing

Assessor• Implement interface to the new Assessor system

Clerk Recorder• Implement Phase 2 of the County Clerk Recorder

System

Community Development• Implement Online Permit Fee Estimator (Accela)

Finance• Improve the Tax System Property Addresses

General Services• Implement new web portal for DGS Purchasing

We aim to be a strategic partner for County departments as they evaluate business needs and implement dynamic solutions in an evolving technology environment. Our projects for the upcoming year aim to retire legacy systems, automate business processes, and help Departments achieve their digital business strategy through application modernization.

Goal 2: Supporting Major Business Projects to Promote Growth

Probation• Upgrade document imaging storage system

(FileNet)• Document requirements for Field Service Event

reporting• Upgrade Probation’s inventory system• Automate the sex offender assessment

questionnaire

Revenue Recovery• Upgrade Debt Management And Collection System

(DMACS) infrastructure• Upgrade DMACS Dialer

Transportation• Upgrade transportation maintenance management

system (Hansen)

Countywide• Implement Learning Management System• Launch 311 Oracle Cloud solution• Decommission 311 Legacy system • Upgrade Countywide KOFAX infrastructure to 10.2• Develop Case Lookup application for non-law

enforcement agencies


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Focus Area 1: Expand Electronic Access to County Services (continued)


County Counsel• Establish two new video conference rooms• Complete Prolaw upgrade

County Executive Office• Publish Budget System RFP and select a vendor

Human Assistance• Implement Telephonic Signature for all programs• Redesign Contract Lifecycle Information

Management System

• Develop Case Comments Application for all public assistance programs

• Enhance Lobby Management and Appointment Scheduling system for CALWORKs service centers

• Expand Service Management and Report Tool (SMART) application to manage CALWORKs service centers

• Enhance Customer Information Portal to provide a 360 view of client case information

• Develop management dashboards for service center operations

• Expand forms standardization and KTM to all public assistance programs document scanning

• Upgrade 3000 machines to Office 2016 and replace 1000 machines including Win 10 operating systems

Health and Human Services• Complete projects associated with department

reorganization• Complete Phase II of the upgrade of developed

applications• Measure performance metrics on services• Upgrade SharePoint 2010 to 2016 • Clinic Services Electronic Health Records (OCHIN)• Viewer to the data on the Billing/Claims System• Reports from CISCO Call Center for Child

Protective Services• Implement the Leaps Case Management System • Upgrade Child Protective Services to Windows 10

and Office 2016

Child Support Services• Implement Credit Bureau Collection Triggers• Refresh 350 machines and upgrade to Windows

10 operating system

Waste Management and Recycling• Implement new biometric Time Management

System• Integrated electronic compactor for North Area

Recovery Station• Develop GPS / RFID / Can Asset / Routing System• Commence North Areas Recovery Station Traffic

mitigation project• Complete video installations at Kiefer and Goethe

facilities

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Focus Area 2: Enhance the County’s IT Infrastructure

County of Sacramento’s Wide Area Network (CoSWAN)

architecture supports fully integrated voice, video and data,

and has a robust extranet environment, delivering services

and resources to over 160 (mostly law enforcement and public

safety) partners. Our network is a hybrid WAN environment,

acting as a service provider to these extranet partners. The

County is planning its migration from a legacy IP network

to Multi-Protocol Label Switching (MPLS) to provide better

service to both internal and external customers. While IP

networks make routing decisions based on layer 3 address

information, MPLS affixes “labels” in between layers 2 and 3,

allowing for much more granular control of traffic flows and

better data security.

This new architecture allows us to implement Session Initiation

Protocol (SIP) and replace 38 ISDN circuits with two Ethernet

connections. Implementing SIP and decommissioning the

existing ISDN circuits reduces telephony costs by approximately

$180,000 per year; increases flexibility in call capacity; makes

all 30,000 County phone numbers routable through multiple

gateways; and enables a suite of new collaboration services.

The projects outlined for the following year include upgrades

that allow us to continue to provide robust and secure

communication networks for the County.

VoIP and data objectives include:• Upgrade Branch Center DMZ architecture to

accommodate full redundancy for the private

cloud for virtual servers and storage

• Upgrade WAN edge resources

Goal 1: Improving the Capabilities of the Voice and Data Networks

• Complete upgrade of the County VoIP telephone

infrastructure

• Complete upgrade of County Call Center

infrastructure

• Implement network security structural

recommendations from security architecture

assessment by installing a network flow analyzer

for detection of malware infections

• Implement phase 3 of access switch upgrade

• Implement Session Initiation Protocol (SIP)

Trunking to deliver telephone services rooms


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• Complete the upgrade of the County’s email system to Exchange 2016

• Implement network security structural recommendations from security architecture assessment by purchasing and installing a tool to identify County confidential data (PCI, HIPAA, etc.) on file shares

• Replace aging disks on the backup system network attached storage

• Enhance the County private cloud virtual server infrastructure by purchasing two blade enclosures to accommodate growth

• Develop purchasing and asset management application/process

• Implement basic monitoring for all servers managed under Microsoft System Center

• Upgrade Citrix environment

Goal 2: Improving the Cost Effectiveness and Utilization of IT Resources and Services

The Department of Technology continuously looks to extend resources and services in a way that will provide cost efficiencies to Departments across the County. Following successful IT consolidations with other Departments, last year, we collaborated with the Probation Department to evaluate duplicate functions and infrastructure and made a plan to better utilize our collective IT resources. Through the strategic alignment of staff and elimination of redundant IT infrastructure, Probation is conserving costs of $430,000 which can be redirected into improving their mission critical IT systems. In the coming fiscal year, we continue to look for cost and resource efficiencies by ensuring that the County workforce is operating in a current, supported technology environment.

• Develop process/application for tracking software licensing

• Implement System Center management in the DMZ and SacJustice zones

• Implement Opentext and complete migration from InfoWeb

• Upgrade DHHS Practice Partner System

• Upgrade Correctional Heath Pharmacy System

• Acquire New County ERP hardware

• Identify all Microsoft Server 2008 systems and produce a plan to upgrade them prior to 2020 end of life

• Prepare an inventory of all servers in the DMZ and decommission unused servers


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Twitchell Island TowerThe Sacramento River Delta provides goods, services, and drinking water to 22 million Californians. Interoperability is imperative to support emergency operations during natural disasters.

The State Department of Water Resources awarded SRRCS and four neighboring counties a grant to construct a radio tower on Twitchell Island in the Delta to improve public safety communication needs. The tower is now complete and fully operational. A regional Delta Interoperable Communications exercise was completed in April 2016.

The Sacramento Regional Radio Communications System

(SRRCS) is a region-wide public safety communications

system resulting from a twenty-year partnership of many

governmental jurisdictions that have collaborated and

shared resources to develop and operate a state of the art

public safety communication network.

In January 2013, SRRCS began an eight-year transition

from the analog radio system to a new 30-channel Project

25 (P25 or APCO-25) compliant system. P25 is a suite

of standards for digital radio communications for use by

federal, state, and local public safety agencies in North

America to enable them to communicate with each other

during emergencies. The transition to the P25 system is

planned over five phases. SRRCS is currently implementing

phases two and three which involves a major expansion to

the network, adding 12 new channels. Phases four and five

will continue to expand the number of channels available.

Our radio communication upgrade goals include:

• Continue P25 upgrade by adding 12 new channels

• Research/recommend alternatives for relocating the Walnut Grove site and document implementation plan

• Add City of Davis and UC Davis as new Primary Members

Goal 3: Upgrading Countywide Radio Communications Infrastructure

In 2017, the City of Davis and UC Davis join SRRCS

as primary participants. The addition of these two

organizations highlights the regional partnership that

SRRCS has built in the Sacramento area. With over 100

participating organizations, SRRCS is one of the largest

radio systems in the state of California.


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Featured Project

Focus Area 3: Manage Internal IT Service Delivery from a Countywide Perspective

Goal 1: Deliver IT Services in a Consistent Manner CountywideUnder the direction of the County Executive, Sacramento County is embracing a paperless culture. The Department of Technology’s goal is implement solutions and practices that support and accelerate adoption of this initiative. Digital forms and electronic signatures simplify and standardize processes, reduce transaction times and costs, and conserve environmental resources. Revisions of policies, procedures, and standards allow us to transform our operations into efficient, modern business practices that can be consistent across the County.

• Implement CONCUR Travel Management system

• Implement electronic forms and e-signature solution

• Evaluate Single Sign-on solutions

• Review and update the County IT Accounts Access Management procedures

• Review, update and publish Incident Management and escalation standards

• Review, update and publish Change Management policies and procedures

• Review, test and document systems with built-in disaster recovery at the secondary data center

• Publish updated IT Policies once approved by the County Executive

Our organizational objectives include:• Deploy a pilot of software defined networking in

the DMZ

• Implement fully automated fail over on the County private cloud for storage

• Implement the County big data solution

• Complete IT Class Study


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Focus Area 4: Ensure the County Operates in a Secured Technology Environment

Goal 1: Deliver IT Services in a Secure and Consistent MannerPersistent and evolving threats require a dynamic and multi-layered defense strategy that provides a foundation for protecting the availability, integrity, and confidentiality of the County’s information assets. In the next year, we aim to formalize and mature our information security program through non-technical controls that will bring industry best practices to the County, yet provision for the changing threat environment. Designing a deliberate implementation plan for security policies is critical to ensuring attainability and authority across the County. Through outreach and effective training, we strive to ensure that our information security program is valued by Departments as an enhancement to operations that helps the business succeed.

• Complete implementation of privileged account management system

• Research, select, and implement End User Information Security Awareness Training

• Produce a plan for implementing information security policies recommended by the California Counties Information Systems Directors Association (CCISDA)

• Implement patching for desktop applications outside of Microsoft (e.g. Adobe, Java, etc.)

Our organizational objectives include:


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Focus Area 5: Support Community Outreach and Technology Enablement

Goal 1: Develop Partnerships with Community Organizations

Department of Technology takes pride in supporting community charities through the County Employee Giving Campaign. In October 2013, at the CIO’s direction, the department held its successful 1st annual Charity Golf Tournament to benefit two local children’s charities -- The Sacramento Children’s Home and The Children’s Receiving Home. Now in its 5th year, the popular Charity Golf Tournament has raised over $225,000 dollars to date for these children charities. This continued growth and success provided the opportunity to give to two additional organizations: Court Appointed Special Advocates (CASA) and the robotics program at the School of Science and Engineering. The 5th annual Charity Golf Tournament is planned for October 2017.

For many years, County surplus computing equipment could only be disposed of through a recycling program, even if the equipment was still in working condition. In 2014, the Board of Supervisors approved a donation program; now working surplus IT equipment finds a second home in community school districts, special districts, and public non-profit charitable organizations after removing the hard drive to ensure the security of County information and returning to original manufacturer state. We look forward to continuing this donation program with the Department of General Services in the coming year.

The Department continues to focus on outreach efforts to local colleges and universities to provide technology internship opportunities. Several students have been hired as interns in the areas of technical writing, programming, network engineering and GIS. Two former interns The County is planning its migration from a legacy IP network to Multi-Protocol Label Switching (MPLS) to provide better service to both internal and external customers. also accepted full- time IT Analyst positions with the County in the last year. The students bring a fresh perspective to the teams and perform valuable work for the County.

Our community outreach goals:• Hold 5th Annual Charity Golf Tournament

to benefit children’s charities in Sacramento County

• Continue to expand collaboration opportunities with local high schools and colleges


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Awards & Recognition

Best of the Web - 1st Place Winner

Digital Counties Survey Winner – 3rd Place

Recognition from the Public Technology Institute

The Center for Digital Government announced Sacramento County’s website took first place honors in its 2015 Best of the Web Award, County Portal category. For 20 years they have recognized cities, counties and states throughout the U.S. for their outstanding portal websites.

The County won for its creation of the Sacramento County website: www.saccounty.net.

Two County projects received special accolades from the Center for Digital Government’s 2016 Digital Government Achievement Awards. Hack4Sac, the County’s first ever civic technology engagement event, won in the Driving Digital Government Local category. In the Internal Government category, the Department of Human Assistance Service Management Reporting Tool (SMART) earned recognition.

Sacramento County is one of four jurisdictions nationwide to receive the 2016 Tech Savvy designation. Through this award, the Public Technology Institute recognizes local governments who represent a culture of excellence through technology governance and enterprise-wide practices.

Sacramento County has also been designated as a 2015-2017 Citizen Engaged Community in recognition for excellence in the County’s 311 Connect program.


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Phil Serna, 1st DistrictPatrick Kennedy, 2nd District

Susan Peters, 3rd DistrictSue Frost, 4th District

Don Nottoli, 5th District

Navdeep S. Gill County Executive

County of SacramentoBoard of Supervisors

2017

Published by:

Rami ZakariaChief Information OfficerCounty of Sacramento799 G Street, Suite 709Sacramento, CA [email protected]


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Documents

Contents IT Pla… · Published by: Sacramento County Department of Technology 799 G Street Sacramento, CA 95814 916.874.7825 July 2017 3 4 5 6 7 8 18 County Mission & Vision