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INCREASING DISASTER RESILIENCE BY ESTABLISHING A SUSTAINABLE PROCESS TO SUPPORT STANDARDISATION OF TECHNOLOGIES AND SERVICES

© 2016‐2019 This document and its content are the property of the ResiStand Consortium. All rights relevant to this document are determined by the

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without prior written consent from the ResiStand Partners. Each ResiStand Partner may use this document in conformity with the ResiStand Consortium Grant

Agreement provisions. The research leading to these results has received funding from the European Union’s Horizon 2020 Research and Innovation

Programme, under the Grant Agreement No 700389.

Contact list of the End‐User Community

Report Title: Contact list of the End‐User Community

Authors: Marcel van der Lee, Peter Petiet and Dirk Stolk, Susan Anson, Maike Vollmer

Responsible Project Partners:

TNO, FhG INT, TRI, TREE

Document data:

File name: ResiStand_D3.1_ContactList_v01ml31102016_FINAL

Pages: 27 No. of annexes: 4

Status: Final Dissemination level: PU

Project title: ResiStand: Increasing disaster Resilience by establishing a sustainable process to support Standardisation of technologies and services

GA No.: 700389

Project No.: 12134

WP title: WP3 – Identification of standardisations needs and requirements

Deliverable No: D3.1

Date: Due date: 31 October, 2016 Submission date: 31 October, 2016

Keywords: Standardisation, Disaster resilience, Crisis management, End‐users, Practitioners

Reviewed by: Clemente Fuggini Review date: 20 October, 2016

Flor Angela Quintero Review date: 26 October, 2016

Approved by Coordinator:

Pertti Woitsch Approval date: 27 October, 2016

Rijswijk, October 2016

INCREASING DISASTER RESILIENCE THROUGH STANDARDISATION

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ontactList_v01ml31102016_FINAL

Project Contact

GEOWISE Oy, Mr. Pertti Woitsch, Rälssitie 7 A, 01510 Vantaa, Finland

ResiStand Project

Standardisation is a powerful tool to achieve better interoperability. However, it needs to overcome a lack of

interest and modest participation from stakeholders. Also, promising research results are not always used as

the basis for new standards.

The overall goal of ResiStand is to find new ways to improve the crisis management and disaster resilience

capabilities of the European Union and individual Member States through standardisation.

ResiStand contributes to an improved disaster resilience by identifying and analysing the drivers, constraints

and expectations of three main stakeholder communities: Standardisation Organisations, End‐Users and

Suppliers, consisting of researchers, industry and SMEs.

Based on this information, gaps in standardisation are identified and a prioritised roadmap for new initiatives

will be created. The roadmap will be complemented by a critical evaluation of standards as a tool to improve

disaster resilience.

ResiStand aims at implementing a pre‐standardisation process that supports the development of standards.

The feasibility of the process will be tested by developing a new work item. The aim is that stakeholders will

continuously utilize this “ResiStand Process” in the future, and that the project delivers a better

understanding of the potential of standards for contributing to an improved disaster resilience.

ResiStand will support the management of increasing threats to society such as armed conflicts, terrorism,

pandemics and natural disasters, which have increasingly cross‐border, even global consequences due to the

on‐going globalisation.

Protection of citizens through anticipation, preparedness, response and adaptation to crisis situations – i.e.

maintaining disaster resilience – will be more efficient. Collaboration between national, European and

international stakeholders will be improved by unified processes and management systems as well as by

technical, procedural, operational and semantic interoperability.


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Executive Summary

This document describes the process of establishing the End‐User

Community – one of the three stakeholder communities in ResiStand: the

Standards Advisory Group (SAG), the Supplier Community (SUC), and the End‐

User Community (E‐UC).

The E‐UC encompasses practitioners in the field of disaster management and

resilience, who already benefit from standardisation, or who might benefit

from standardisation in the future. The E‐UC serves as a basis to identify and

collect individual end‐user (or practitioner) needs regarding standardisation

in follow‐up working processes (Tasks 3.2 and 3.3), and later on, to

consolidate an evaluation of the potential of standards (Task 5.1). Until the

end of the ResiStand project the E‐UC will be maintained centrally (Task 7.1)

and will be kept open for new members to subscribe.

End‐users on international, EU, and national level, including different types of

authorities, have been identified and invited to join the E‐UC. Also selected

FP7 and H2020 projects have been invited to represent their project in the E‐

UC.

Until October 21st, 2016, the number of E‐UC members was 39 from 37

different organisations, and it is still increasing. The structure of invited

contacts as well as of the actual E‐UC members has been analysed in terms of

country, organisation type (described both generic and detailed), and the

governmental level.

The geographical distribution of E‐UC members seems to be balanced, they

come from seventeen EU Member States, three non EU Member States and

from two European wide and two worldwide operating organisations. Most

of the subscribed end‐user organisations from countries operate at national

level.

At generic level all types of organisations (governmental, non‐governmental,

research/academia and industry/SMEs) are represented in the E‐UC. At

detailed level not all discriminated types of organisations are represented

yet. In the operational field of disaster resilience and crisis management,

currently, Emergency Health Care and Fire‐brigade are best represented.


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Table of Contents

1.1 Objective ................................................................................................. 1

1.2 Approach ................................................................................................. 1

1.3 Structure of this report ........................................................................... 1

2.1 Purpose ................................................................................................... 2

2.2 Process of establishing the End‐User Community ................................. 3

2.3 Structuring the End‐User Community .................................................... 4

3.1 Numbers of E‐UC registrations ............................................................... 5

3.2 Representation of countries ................................................................... 5

3.3 Organisation types .................................................................................. 7

3.4 Geographic operational level .................................................................. 9

4.1 Findings ................................................................................................ 10

4.2 Way ahead ........................................................................................... 10


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List of Figures

Figure 1: ResiStand Stakeholder Approach .............................................................................. 2

Figure 2: Number of registrations for the E‐UC per October 21st, 2016 ................................. 5

Figure 3: Invited organisations per generic organisation type ................................................ 7

Figure 4: Registered organisations per generic organisation type .......................................... 7

Figure 5: Composition of the End‐User Community in terms of detailed organisation types 8

Figure 6: Operational levels of invited organisations ............................................................... 9

Figure 7: Operational levels of registered organisations ......................................................... 9


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List of Tables

Table 1: ResiStand stakeholder communities .......................................................................... 2

Table 2: Numbers of E‐UC invitations and registrations per EU‐MS and European

organisations ...................................................................................................... 6

Table 3: Numbers of E‐UC invitations and registrations of countries outside the EU ............. 6


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Introduction

1.1 Objective

The objective of the work described in this deliverable is to identify members and give structure to the End‐

User Community (E‐UC) of ResiStand.1 These results, in fact the initial E‐UC, serve as the basis for the

identification and collection of individual End‐User needs (‘topics’) regarding standardisation in Task 3.2

(“Initial identification of End‐User’s standardisation needs”) and Task 3.3 (“Consolidating, analysing, and

updating needs of the E‐UC”).

Moreover, the E‐UC will be further coordinated within Task 7.1 (“Maintenance of the ResiStand contact list”):

being open for new members during the whole project duration, the E‐UC will be continuously updated to

provide a comprehensive list to be sustained beyond the project end. It will also be used to select interview

partners within a survey in Task 5.1 (“Critical evaluation of the potential of standards for significant

contribution to improving disaster resilience”).

1.2 Approach

Relevant end‐users (or practitioners) on international, EU, and national levels, including different types of

authorities (Law enforcement agencies, First responders, Civil protection, etc.) have been identified and

invited to join the ResiStand End‐User Community (E‐UC). The aim is to have a well‐balanced E‐UC regarding

different dimensions, e.g. in terms of geographical distribution, type of organisation and – in case of

authorities – the governmental level. Respective contacts have been provided by all project partners,

complemented by those involved in M/4872 (input from Task 1.23), and already existing networks such as DG

HOME’s Communities of Users on Safe, Secure and Resilient Societies (CoU), DG ECHO’s Civil Protection

Working Groups, the European Network of Law Enforcement Technology Services (ENLETS), Crisis

Management and Planning Directorate (CMPD) as well as identified further organisations.

1.3 Structure of this report

Chapter 2 describes the purpose and the process of establishing the End‐User Community. Chapter 3

analyses both the list of invited organisations as well as the list of organisations that have registered as a

member of the ResiStand E‐UC. Chapter 4 lists the main findings and provides a number of recommendations

on how to proceed in maintaining and extending the E‐UC. Annexes 1, 2 and 3 contain material that has been

used to invite and to register to the E‐UC. Annex 4 provides the overview of all registered organisations per

October 21st, 2016.

1 It concerns Task 3.1 (“Identify members and give structure to the End‐User Community”). 2 Mandate M/487 was performed in order to analyse the existing security standardization landscape, select priority sectors and develop standardization roadmaps for three selected security sectors (CBRNE, Border Security and Crisis Management/Civil Protection) to support EU policy on security. The work on Mandate M/487 was led by CEN TC 391 Societal and Citizen Security, secretariat NEN (Dutch National Standardisation Body). 3 Task 1.2 (“Review and analysis of the processes and outcomes of National, European and International Programming Initiatives for Standardisation”).


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Purpose and process of establishing the End‐User Community

2.1 Purpose

ResiStand approaches the standardisation process through the concept of stakeholder communities, which

have their own role, motivation and effect in the process.4

Figure 1: ResiStand Stakeholder Approach

ResiStand addresses and surveys all these communities – needs of End‐Users, opportunities created by the

Suppliers and activities of Standardisation organisations – in order to collate them into a roadmap for future

standardisation activities. The project will also study the drivers, constraints, expectations and new ideas

towards standardisation of the stakeholder communities. Table 1 provides an overview of the three

ResiStand stakeholder communities.

Table 1: ResiStand stakeholder communities

Stakeholder type Why stakeholders are involved Primary means to contact

Standards Advisory Group (SAG)

Committees and organisations

developing standards

To encourage participation in the ResiStand Standards Advisory Group

(SAG) and events

To disseminate ResiStand’s outputs

To gather information on existing

standards, standards currently under

development or discussion as well as

planned new work items

Press releases, Publicity campaign, E‐

mails, Project website, Workshops,

ResiStand events

4 See also: D1.1 “ResiStand Handbook”, p.6.


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Stakeholder type Why stakeholders are involved Primary means to contact

End‐User Community (E‐UC)

Law enforcement agencies, First

responders, Civil protection, NGOs

To encourage participation in the ResiStand End‐User Community (E‐

UC) and events

To publicise and raise awareness of the ResiStand project and its

associated activities

To collect information on

standardisation needs

Press releases, Mass media, Publicity

campaign, E‐mails, Project website,

Questionnaire, Exhibitions and

workshops, Social media, ResiStand

events, CORDIS

Supplier Community (SUC)

Industry (incl. SMEs) & Research

To encourage participation in the ResiStand Supplier Community (SUC)

and events

To publicise the outputs of the ResiStand project

To identify and understand the drivers and restraints for industry’s

participation in standardisation

activities and to encourage further

collaborations and research in the

area of standardisation

E‐mails, Telephone contacts, Project

website, Workshops Conferences,

CORDIS, Social media, ResiStand events

2.2 Process of establishing the End‐User Community

In the process of establishing the ResiStand End‐User Community the following five activities have been

conducted.

1. Collecting relevant contacts from the network of ResiStand consortium partners

All consortium partners were asked to provide potential participants from their network. This was done

in coordination with WP2 and WP4 in which the SAG and the SUC are developed. This resulted into a list

of 177 potential contacts for the E‐UC. 5

2. Development and sending out of an invitation letter/message, a leaflet of the three types of ResiStand

communities, and a web‐page to subscribe to the E‐UC

In coordination with WP7 (“Dissemination, communication and stakeholder involvement”) invitation

letters were prepared for the three ResiStand stakeholder communities. This encompassed one letter

for those organisations that had signed a letter of intent during the ResiStand proposal phase, a second

letter for contacts within organisations within the network of the ResiStand consortium partners, a third

letter to invite EU projects to join the ResiStand stakeholder communities and a fourth letter as an

attachment that coordinators of EU FP7 and H2020 projects could send to their consortium to invite

them to join. These letters can be found in Annex 1.

In collaboration with WP7 a leaflet presenting the three types of ResiStand communities has been

developed (see Annex 2), and a web‐page has been established for contacts to register as a member of

the E‐UC (or one of the two other ResiStand communities). All ResiStand partners sent respective

invitations to the contacts within their network.

5 Note: In order to ensure data protection requirements, names were only shared within the consortium to avoid duplications. E‐mail addresses or other further contact details were not shared.


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3. Identification of existing relevant stakeholder organisations

Relevant stakeholder organisations (professional associations) were identified. The chairmen of these

organisations were contacted and asked to distribute the invitation to become a member of the E‐UC.

4. Identification of relevant FP7 (on‐going or that recently ended) and H2020 projects

A survey has been conducted to identify relevant FP7 (on‐going or that recently ended) and H2020

projects in the field of disaster management. These projects have been invited via the coordinators to

become a member of the E‐UC.6

5. Analysis of invited and registered end‐users/practitioners

Both the list of invited organisations as well as the registered organisations have been analysed in order

to verify the balance in different dimensions (e.g. in terms of geographical distribution, type of authority

and governmental level).

2.3 Structuring the End‐User Community

In order to analyse the structure of the E‐UC, and to investigate different dimensions – in terms of

geographical distribution, types of organisations, and governmental level – four variables have been chosen.

1. Country of the organisation or International Organisation

with a distinction between:

EU Member States (EU‐MS) and non EU‐MS, and European and worldwide/global organisations.

2. Generic organisation type

All invited and registered organisations of all three Stakeholder Communities have been classified as one

of the following five types:

Governmental Organisation, Non‐Governmental Organisation (NGO), Research/Academia,

Industry/Small‐to‐Medium Enterprise (SME) or Other.

3. Detailed organisation type

In order to get more insight into the composition of the E‐UC itself, a more detailed classification for

organisation types has been added. This classification has been used based on the types as defined in

the ResiStand Handbook7. In alphabetical order these are:

Border security (including Coast guard), CBRN, Civil Protection, Command Centre, Critical Infrastructure

(provider), Dispatch centre (112), Emergency Health Care (EHC), Fire‐brigade, Industry / Company,

International agency (EU, UN, …), Military, Monitoring institute, Police, Policy / Governmental,

Professional association, Public Services/ Public Works, Research/Academia, Search and Rescue, and

Volunteer organisation.

It should be noted that, in contrary to the generic organisation type, an organisation can belong to more

than one detailed organisation type. E.g., a defence detection unit can operate be considered as a

military organisation and as an organisation specialised in CBRN.

4. Level

The geographical level at which the organisations typically operate (if applicable):

Local/Regional, National, European or Worldwide.

6 From CORDIS the Excel files of FP7 and H2020 projects have been downloaded. Consequently, from FP7 only SEC projects with a final date in 2016 or later have been selected, and from H2020 all projects in section 3.7 (Secure societies‐Protecting freedom and security of Europe and its citizens). In total 63 projects could be invited (46 from FP7, 17 from H2020) because contact details were available. 7 D1.1 “ResiStand Handbook”, Section 4.5.1 – Types of Organisations.


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Analysis of the initial End‐User Community

3.1 Numbers of E‐UC registrations

During the summer period the E‐UC has been opened for registration. Figure 2 provides an overview of the

numbers of registrations in time. This number is still increasing. On October 21st the number of registered

members was 39, who represent 37 different organisations that are listed in annex 4. This list can be

considered as ‘the initial E‐UC’.

Figure 2: Number of registrations for the E‐UC per October 21st, 2016

3.2 Representation of countries

Invitations have been sent to organisations8 from 23 countries (18 EU‐MS and 5 non EU‐MS). The largest

number of invitations (90) has been sent to organisations from five countries (Finland, Germany,

Netherlands, Poland and United Kingdom) which concerns about half of all invitations. Additionally, twenty

invitations have been sent to EU or worldwide organisations which were considered separately to not pollute

the numbers of nationally oriented organisations.

Registrations have been received from organisations from seventeen EU‐MS, three non EU‐MS, two EU‐wide and two worldwide operating organisations (see Table 2 and Table 3). This seems quite a good balance.

8 Reference to the list of 177 organisations that have been labelled as potential members of the E‐UC based on existing contacts of ResiStand consortium partners (see section 2.2, activity 1). Note: this is a subset of the total list of organisations that has been invited to subscribe to the E‐UC, because also relevant professional associations and EU projects have been invited (activities 3 and 4).


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Table 2: Numbers of E‐UC invitations and registrations per EU‐MS and European organisations

Country / EU Code # invitations # registrations

Austria AT 9 1

Belgium BE 1 1

Bulgaria BG 0 0

Croatia HR 0 0

Cyprus CY 1 0

Czech Republic CZ 5 3

Denmark DK 1 1

Estonia EE 0 0

Finland FI 15 1

France FR 9 3

Germany DE 15 3

Greece EL 0 2

Hungary HU 1 0

Ireland IE 0 2

Italy IT 11 2

Latvia LV 0 1

Lithuania LT 0 0

Luxembourg LU 0 0

Malta MT 2 0

Netherlands NL 17 3

Poland PL 27 2

Portugal PT 0 0

Romania RO 3 0

Slovakia SK 0 1

Slovenia SI 1 1

Spain ES 5 1

Sweden SE 3 0

United Kingdom UK 18 1

European EU 14 2

Total 158 31

Table 3: Numbers of E‐UC invitations and registrations of countries outside the EU

Country / Global Code # invitations # registrations

Israel IL 4 2

Norway NO 2 0

Serbia RS 0 1

Switzerland CH 5 0

Turkey TR 1 1

Ukraine UA 1 0

Worldwide WW 6 2

Total 19 6

Remarks:

Only the registrations of different organisations (37) are presented in these two tables.

Note that the number of registrations in these tables can be higher than the number of invitations,

because – in addition to the 177 invitations to contacts from the network of ResiStand consortium

partners – also professional associations and relevant EU projects, including their networks have

been invited.


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3.3 Organisation types

The largest number of invitations has been sent out to Governmental Organisations (76%; see Figure 3).

However, the response rate from this generic type of organisations is much lower (12%) than from the

Research/Academia (90%) and the Non‐Governmental Organisations (48%). This altogether resulted into a

more balanced composition of the E‐UC with respect to the various generic organisation types (see Figure 4).

Figure 3: Invited organisations per generic organisation type

Figure 4: Registered organisations per generic organisation type

Figure 5 shows an overview with a more detailed classification of the registered organisations. it is notable

that a number of categories have a high response. This concerns Emergency Health Care and Fire‐brigade

categories, as well as Research/Academia. Considering the primary emergency services, the Police stays

behind (compared to EHC and the Fire‐brigade). Civil Protection also seems to be underrepresented.

However, one should note that not all countries have such a specific organisation.


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Figure 5: Composition of the End‐User Community in terms of detailed organisation types9

As stated in the ResiStand Handbook10 the detailed classification of organisations was chosen based on the

fact that ResiStand deals with all phases of disaster management (mitigation, preparedness, response and

recovery). Clear assignments of organisations to the specific tasks related to the four phases turned out to be

practically not useful, because the tasks an organisation is usually involved in differ too much. Further, since

required resources as well as involved organisations depend on type, size and impact of the incident, no

9 It should be noted that, in contrary to the generic organisation type, an organisation can belong to more than one detailed organisation type (see remark in section 2.3). Annex 4 shows for each registered organisation to which detailed organisation types it has been assigned. 10 D1.1 “ResiStand Handbook”, Section 4.5.1 – Types of Organisations.


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specific weighting in terms of required amount of representatives per organisation type in the E‐UC was

considered justified at this stage.

3.4 Geographic operational level

Figure 6 and Figure 7 provide overviews of the geographical level (Local/Regional, National, European,

Worldwide) on which end‐user organisations operate. By comparing invitations with registrations, the

distributions between the various levels are quite similar.

Figure 6: Operational levels of invited organisations

Figure 7: Operational levels of registered organisations

Local / Regional, 7

National, 23

European, 2

Worldwide, 2

N/A, 3


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Conclusion

4.1 Findings

During the period July – October 2016 the E‐UC has been structured and the initial E‐UC has been

established. To this purpose in coordination with other ResiStand work packages, five activities have been

conducted: collecting relevant contacts, developing and sending out invitation and promotion material,

identifying relevant stakeholder organisations, identifying relevant FP7 and H2020 projects and analysing the

composition of the organisations that have subscribed to the E‐UC.

As per October 21th, 2016, the number of registered End‐User Community members is 39 from 37 different

organisations. Registrations have been received from organisations from seventeen EU‐MS, three non EU‐

MS, two European wide and two worldwide operating organisations. The distribution of registered members

over the countries is balanced. The distribution over the generic organisation types (Governmental, NGO,

Research/Academia, Industry/SME) is also quite balanced. Looking at a more detailed level into the list of

registered organisations it can be concluded that not all different detailed organisation types are represented

yet. Considering the primary emergency services, the Police stays behind compared to Emergency Health

Care and the Fire‐brigade. With respect to the operating level of the registered organisation most are at

national level.

There is the question when the E‐UC can be considered as being well‐balanced. It is in fact an academic

problem that cannot be solved by ResiStand because the project has no means to affect the balance of the

community too much. Those organisations who find the standardisation topic interesting, decide to join it

and participate in the work of the community; others do not. ResiStand cannot force any organisations to

join if they are lacking interest. The results actually help to understand the lack of interest (if any exists)

towards standardisation. This is in fact relevant input to Task 5.1 (“Critical evaluation of the potential of

standards for significant contribution to improving disaster resilience”) and WP6 (“Towards a sustainable

process”). For this reason stakeholders from all types of organisations have been invited at this initial stage,

thus trying to achieve a suitable balance between all groups.

4.2 Way ahead

Within WP7, and in coordination with Tasks 3.2 and 3.3, the E‐UC will be extended and maintained. The

material that has been developed so‐far (invitations, registration website, etc.) can be used to this purpose.

To extend the E‐UC the following actions should be considered:

Send out reminders to those earlier invited organisations that have not replied yet;

Send out additional reminders to underrepresented types of organisations.

In addition, the balance of registered countries, types of organisation should be checked at a regular base to

avoid over‐representation of a few countries or one specific type of end‐user organisation.


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Annex 1 Invitation letters

E‐mail to the End‐User Community ‐ Those who already signed the letter for the proposal

Dear XX,

Last year your organisation kindly signed a Letter of Support for joining the End‐User Community (E‐UC) as

part of the ResiStand proposal, addressing Horizon 2020 Crisis management topic 6: “Addressing

standardisation opportunities in support of increasing disaster resilience”. I am pleased to inform you that

the proposal was awarded funding and ResiStand (“Increasing disaster Resilience by establishing a

sustainable process to support Standardisation of technologies and services) began on 1st May 2016.

ResiStand is a two‐year Coordination and Support Action (CSA) that is funded by the European Commission

under the Horizon 2020 programme, Grant Agreement no. 700389.

Throughout the project, ResiStand will work with three main stakeholder communities: the Standards

Advisory Group, the End‐User Community, and the Supplier Community. The End‐User Community comprises

of organisations utilising standards in their crisis management and disaster resilience operations (e.g., civil

protection and law enforcement agencies, first responders, and non‐governmental organisations). Being part

of this community, you will be invited to provide ResiStand’s partners with information on your current and

future standardisation needs, arising from emerging technologies and processes. As a first and major step,

we invite you to answer a questionnaire, which addresses end‐users / practitioners working in the area of crisis

management and disaster resilience, to identify problems in their daily operations for which standardisation /

harmonisation at the European level might be a potential solution. To start the questionnaire, please go to:

http://surveys.int.fraunhofer.de/index.php/519612/lang‐en

ResiStand will also invite members of the End‐User Community to (four) workshops, taking place between

January and March 2017, at different places in Europe. Results of this survey will be discussed, and

standardisation needs and opportunities for improved crisis management and disaster resilience will be

specified. For members of the End‐User Community, there is the possibility for travel costs to be reimbursed

related to the participation in these workshops.

As a member of the End‐User Community you will contribute to increased interoperability and compatibility

between systems, services, and authorities. In addition, you will receive up‐to‐date information on existing

and future standards.

I have attached some information on the ResiStand project and the three stakeholder communities. If you

require further information, please do not hesitate to contact me.


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E‐mail to the End‐User Community ‐ Those who have not signed a letter (those contacted in

proposal phase as well as completely “new” contacts)

Dear XX,

On 1st May 2016, ResiStand (“Increasing disaster Resilience by establishing a sustainable process to support

Standardisation of technologies and services) started. ResiStand is a two‐year Coordination and Support

Action (CSA) that is funded by the European Commission under the Horizon 2020 programme, Grant

Agreement no. 700389.

As part of ResiStand’s work, we invite you to answer a questionnaire, which addresses end‐users / practitioners

working in the area of crisis management and disaster resilience, to identify problems in their daily operations

for which standardisation / harmonisation at the European level might be a potential solution. To start the

questionnaire, please go to: http://surveys.int.fraunhofer.de/index.php/519612/lang‐en

Throughout the project, ResiStand will work with three main stakeholder communities: the Standards

Advisory Group, the End‐User Community, and the Supplier Community. ResiStand’s partners would like to

invite you to join the End‐User Community, comprising of organisations utilising standards in their crisis

management and disaster resilience operations (e.g., civil protection and law enforcement agencies, first

responders, and non‐governmental organisations). Being part of this community, you will be invited to

provide ResiStand’s partners with information on your current and future standardisation needs, arising from

emerging technologies and processes. Answering the questionnaire as mentioned above is a first and main

step in this regard. ResiStand will also invite members of the End‐User Community to (four) workshops,

taking place between January and March 2017, at different places in Europe. Results of this survey will be

discussed, and standardisation needs and opportunities for improved crisis management and disaster

resilience will be specified. For members of the End‐User Community, there is the possibility for travel costs

to be reimbursed related to the participation in these workshops.

As a member of the End‐User Community you will contribute to increased interoperability and compatibility

between systems, services, and authorities. In addition, you will receive up‐to‐date information on existing

and future standards.

I have attached some information on the ResiStand project and the three stakeholder communities. If you

would like to become a member of the End‐User Community, please use this link:

http://resistand.eu/content/information‐and‐join‐resistands‐stakeholder‐communities‐please‐subscribe‐our‐

mailing‐list. If you require further information, please do not hesitate to contact me.


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Invitation text to invite EU Projects to join the ResiStand Stakeholder Communities

On 1st May 2016, ResiStand (“Increasing disaster Resilience by establishing a sustainable process to support

Standardisation of technologies and services) started. ResiStand (http://resistand.eu/) is a two‐year

Coordination and Support Action (CSA) that is funded by the European Commission under the Horizon 2020

programme, Grant Agreement no. 700389. The project aims to identify new ways to improve the crisis

management and disaster resilience capabilities of the European Union and individual Member States

through standardisation. The European Commission recognises standardisation as a key tool to enhance

European competitiveness and often calls for standardisation to be an outcome of Horizon 2020 projects.

Throughout the project, ResiStand will work with three main stakeholder communities: the Supplier

Community, the End‐User Community, and the Standards Advisory Group. Further information on each

community is provided below. As part of the European Commission’s call for EC funded projects to develop

synergies and cooperate with each other, we would like to invite the XX project to assign representatives to

join our stakeholder communities on behalf of the project. This will involve 1‐3 XX project partners, each

joining the ResiStand Stakeholder Community that is most relevant to them. For example, one academic

organisation could join the Supplier Community and one civil protection organisation could join the End‐User

Community both representing the XX project’s perspective.

I have attached further information on the ResiStand project and the three stakeholder communities. For

further information and to establish project cooperation between XX and ResiStand, please send the contact

details of your assigned representatives for the respective Stakeholder Communities XX wants to join to Su

Anson by e‐mail at [email protected].

In addition, each XX partner is of course welcome to join our stakeholder communities on behalf of their

organisation, regardless of their involvement in the XX project. Thus, we would also appreciate if you could

please share the attached invitation to join the stakeholder communities with all of your project partners.

ResiStand’s Three Stakeholder Communities

The Supplier Community: comprising of Industry (including SMEs) and the research community. The

Supplier Community will have opportunity to influence the development of a more efficient

standardisation process and way of getting products and services faster to the market. In addition,

members of the Supplier Community will receive up‐to‐date information on existing and future

standards. Joining the Supplier Community will involve providing ResiStand’s partners with

information on current and future standardisation demands, and expectations towards the

standardisation of (emerging) technologies and processes. Additionally, ResiStand’s partners are

interested in identifying potential new technologies, solutions and services that can be used as the

basis for forthcoming standardisation activities. This information will be gathered from the Supplier

Community using an internet based survey in December 2016 and a workshop that will be held at

the beginning of 2017.

The End‐User Community: comprising of organisations utilising standards in their crisis management

and disaster resilience operations (e.g., civil protection and law enforcement agencies, first

responders, and non‐governmental organisations). The End‐User Community will contribute to

increased interoperability and compatibility between systems, services, and authorities, and will

receive up‐to‐date information on existing and future standards. Joining the End‐User Community

will involve providing ResiStand’s partners with information on your organisation’s current and

future standardisation needs, arising from emerging technologies and processes. As part of this

process, we invite end‐users / practitioners working in the area of crisis management and disaster

resilience, to answer a questionnaire where they will be asked to identify problems in their daily

operations for which standardisation / harmonisation at the European level might be a potential

solution. To start the questionnaire, please go to:

http://surveys.int.fraunhofer.de/index.php/519612/lang‐en. In addition, ResiStand will also invite

members of the End‐User Community to (four) workshops, taking place between January and March

2017, at different places in Europe.

The Standards Advisory Group: comprising of European standardisation committees, national

standardisation bodies and other organisations developing standards (e.g. military organisations,


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3.1_C


working groups dealing with IT standards). The Standards Advisory Group will gain knowledge of

standards that are to be developed and have the opportunity to influence the development of both

standards and the (pre‐) standardisation process. Joining the Standards Advisory Group will involve:

1) participating in interviews between 2016 and 2017 to provide ResiStand’s partners with

information on existing standards, standards under development, and planned and/or forthcoming

work items, 2) participating in an interview in 2017 to understand the efficiency of standardisation

as a tool for improving crisis management and disaster resilience, and 3) participating in a workshop

at the end of 2017 where the research findings will be presented.


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ResiStand projects’ invitation letter

AN INVITATION TO JOIN RESISTAND’s STAKEHOLDER COMMUNITIES

Dear Colleagues,

On 1 May 2016, the ResiStand (“Increasing disaster Resilience by establishing a sustainable process to

support Standardisation of technologies and services”) project started. ResiStand is a two‐year Coordination

and Support Action (CSA) that is funded by the European Commission under the Horizon 2020 programme,

Grant Agreement no. 700389. The project’s website can be found at www.resistand.eu.

The overall goal of the ResiStand Project is to find new ways to improve the crisis management and disaster

resilience capabilities of the European Union and of individual Member States with means of standards. This

objective will be achieved through

proposing new standardisation activities that can advance and improve disaster resilience,

providing a better understanding of the potential of standardisation as a tool for improving disaster resilience, and

presenting a new, sustainable process for better and faster capitalizing on the potential of standardisation.

ResiStand approaches the standardisation process through a concept of stakeholder communities, which

have their own role, motivation and effect in the process. Throughout the project, ResiStand will work with

three main stakeholder communities: the Standards Advisory Group, the End‐User Community, and the

Supplier Community. ResiStand’s partners would like to invite you to join one of the communities:

The Supplier Community: comprising of Industry (including SMEs) and the research community. The Supplier Community will have opportunity to influence the development of a more efficient standardisation process and way of getting products and services faster to the market. In addition, members of the Supplier Community will receive up‐to‐date information on existing and future standards. Joining the Supplier Community will involve providing ResiStand’s partners with information on current and future standardisation demands, and expectations towards the standardisation of (emerging) technologies and processes. Additionally, ResiStand’s partners are interested in identifying potential new technologies, solutions and services that can be used as the basis for forthcoming standardisation activities. This information will be gathered from the Supplier Community using an internet based survey in December 2016 and a workshop that will be held at the beginning of 2017.

The End‐User Community: comprising of organisations utilising standards in their crisis management and disaster resilience operations (e.g., civil protection and law enforcement agencies, first responders, and non‐governmental organisations). The End‐User Community will contribute to increased interoperability and compatibility between systems, services, and authorities, and will receive up‐to‐date information on existing and future standards. Joining the End‐User Community will involve providing ResiStand’s partners with information on your organisation’s current and future standardisation needs, arising from emerging technologies and processes. As part of this process, we invite end‐users / practitioners working in the area of crisis management and disaster resilience, to answer a questionnaire where they will be asked to identify problems in their daily operations for which standardisation / harmonisation at the European level might be a potential solution. To start the questionnaire, please go to: http://surveys.int.fraunhofer.de/index.php/519612/lang‐en. In addition, ResiStand will also invite members of the End‐User Community to (four) workshops, taking place between January and March 2017, at different places in Europe.

The Standards Advisory Group: comprising of European standardisation committees, national standardisation bodies and other organisations developing standards (e.g. military organisations, working groups dealing with IT standards). The Standards Advisory Group will gain knowledge of standards that are to be developed and have the opportunity to influence the development of both standards and the (pre‐) standardisation process. Joining the Standards Advisory Group will involve:


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1) participating in interviews between 2016 and 2017 to provide ResiStand’s partners with information on existing standards, standards under development, and planned and/or forthcoming work items, 2) participating in an interview in 2017 to understand the efficiency of standardisation as a tool for improving crisis management and disaster resilience, and 3) participating in a workshop at the end of 2017 where the research findings will be presented

If you would like to join one of ResiStand’s Stakeholder Communities, please use this link:

http://resistand.eu/content/information‐and‐join‐resistands‐stakeholder‐communities‐please‐subscribe‐our‐

mailing‐list. Further information on the ResiStand project and the three stakeholder communities can be

found here. For further information, please contact the ResiStand team through resistand.eu/contact.

Best regards,

The ResiStand Team


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Annex 2 Leaflet of ResiStand communities


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Annex 3 E‐UC registration webpage

To enable contacts to register for the E‐UC and other ResiStand Stakeholder communities a subscription page

has been established on the link: http://resistand.eu/content/information‐and‐join‐resistands‐stakeholder‐

communities‐please‐subscribe‐our‐mailing‐list


page 19

Annex 4 Overview of E‐UC members

Status per October 21st, 2016: 39 members of 37 different organisations subscribed to the E‐UC.

Organisation Country Type of organisation Detailed classification Geographic level

National Institute for Nuclear, Chemical

and Biological Protection (SUJCHBO)

Czech Republic Research / Academia CBRN

Monitoring institute

Research/Academia

National

Radiation and Nuclear Safety Authority

(STUK)

Finland Governmental CBRN


National

National Institute for Public Health and the

Environment (RIVM)

Netherlands Governmental Monitoring institute

Emergency Health Care

CBRN

National

Academy of Criminalistics and police

studies

Serbia Research / Academia Research/Academia

Police

National

Tecnoalimenti Italy Research / Academia Research/Academia

CBRN

N/A

Frederiksborg Fire & Rescue Service Denmark Governmental Fire‐brigade

Search and Rescue

Local / Regional

Emergency Ambulance Physicians

Association (AAHD)

Turkey

NGO


Research/Academia

Professional association

National

KEMEA – Center for security studies Greece Governmental Research/Academia National

Crisis Information Centre SRC PAS

Poland

Research / Academia

Research/Academia


National


page 20


I&C Management France Other Industry / Company N/A

Slovenian Professional Fire Services

Association

Slovenia NGO Fire‐brigade


National

Czech Association of Fire Officers

Czech Republic

NGO

Fire‐brigade


National

Disaster Waste Recovery Worldwide NGO Other Worldwide

Valencia Local Police Spain Governmental Police Local / Regional

Glerum consultancy Netherlands Other Industry / Company N/A

Fire and Emergency Medical Services

France

Governmental

Fire‐brigade


National

Cabinet office

United Kingdom

Governmental

Policy / Governmental


National

L.Sacco University Hospital (Milan)

Italy

Governmental


Research/Academia

Local / Regional

Austrian Federal Ministry of Defence and

Sports

Austria Governmental Policy / Governmental

Military

National

Global Risk Forum (GRF) Davos Worldwide NGO Policy / Governmental Worldwide

Johanniter‐Unfall‐Hilfe

Germany

NGO

Civil Protection


National

Magen David Adom (MDA)

Israel

NGO

Civil Protection


National

Agency for European Integration and

Economic Development (AEI)

Europe NGO Policy / Governmental European

European Emergency Number Association

(EENA112)

Europe NGO Dispatch centre (112)


European

Safety Region South‐Holland South

Netherlands

Governmental


Fire‐brigade

Local / Regional

Israel Home Front Command Israel Governmental Search and Rescue

Military

National

German Red Cross (GRC) Germany NGO Emergency Health Care National


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Main School of Fire Service (SGSP) Poland Research / Academia Research/Academia

Fire‐brigade

National

Alpes‐Maritimes Fire and Rescue Services

(SDIS06)

France Governmental Fire‐brigade

Search and Rescue

Local / Regional

Royal Military Academy of Belgium –

Department of Mechanics, Unmanned

Vehicle Centre

Belgium Research / Academia Research/Academia

Military

National

Riga Technical University (RTU) Latvia Research / Academia Research/Academia National

University of Security Management in

Kosice

Slovakia Research / Academia Research/Academia National

Technisches Hilfswerk (THW) Germany Governmental Civil Protection National

Centre for Research and Technology Hellas Greece Research / Academia Research/Academia National

Cork City Fire Department Ireland Governmental Fire‐brigade Local / Regional

Leitrim County Council Ireland Governmental Policy / Governmental Local / Regional

Ministry of Interior ‐ DG Fire and Rescue

Service of the Czech republic

Czech Republic Governmental Policy / Governmental National

Documents

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