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1 © 2007 Avaya Inc. Confidential and proprietary information
Introduction of simpler & smarter user interface for phone applications
Aug 22nd, 2007 Tomohiro Iwasa Avaya Japan
6 © 2007 Avaya Inc. Confidential and proprietary information
So many buttons to press … So much work for state change …
7 © 2007 Avaya Inc. Confidential and proprietary information
PROPOSAL TO THE MARKET
A simple appearance of phone control applications
for ease of use
9 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad
This icon represents YOUR PHONE and YOURSELF
11 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad
ID: 100021 PW: ****** #: 8826
Login
Phone Pad
* Ready to receive customer calls�
Customer Service 03:23
Ready�
Simply drag and put the phone icon on the specific area for state change
Work-state area
12 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad
AUX
Phone Pad
ACW
* After-call work, in working state of the wrap-up work, and not ready to
receive customer calls� * In non-working state of taking a break, having
lunch or in toilet�
Work-but-not-ready
area
13 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Phone Pad
090-9381-72xx 00:21
Answering
Connected Alerting
Touch or click on the phone icon to answer call
090-9381-72xx 電話ですよ!
14 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Phone Pad
090-9381-72xx 00:21
Dialing
Connected
090938172xx
Put the phone icon on the telephone number
to make a call to.
Customer Directory
15 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Phone Pad
5 6 7 8
1
2
3
4 9 0 * #
03557587_
Digit-select dialing Held (Music on hold)
090-9381-72xx 05:22
Erase digits
16 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Phone Pad 090-9381-72xx
04:21
090-1026-27xx 02:23
Dialing
Conferenced
080102627xx
090-9381-726xx 04:21
Customer Directory
17 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Phone Pad 090-9381-72xx
090-1026-27xx
Dialing
Transferred
080102627xx
090-9381-72xx 04:21
18 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad
Logout
Phone Pad
X
Drop (Call disconnect)
090-9381-72xx 04:21
19 © 2007 Avaya Inc. Confidential and proprietary information
Comparison Phone Pad
ID: 100021 PW: ****** #: 8826
1
2
3
4
5 6 7 8
9 0 * #
090-9381-72xx 00:21
Button-based phone application
Phone control by pressing the buttons
Just move the phone icon for what you want
21 © 2007 Avaya Inc. Confidential and proprietary information
Phone Pad Ready AUX ACW Logout
090-9381-7266 00:21
1 2 3 4 5 6 7 8 9 0 * # 090-9381-7266
00:21
Tel Ready
Mail Ready
Mail &
Tel
ACW
Outbound Ready
ACW AUX
TEL
TEL MAIL
03-3446-7514 35:05
ACW
AC
W
1 2
3
4 5 6
7 8
9
0 #
*
22 © 2007 Avaya Inc. Confidential and proprietary information
It smartly appears on business applications