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Consumer Goods Industry Challenges and Introduction to Core Processes
Karl Steiner, Industry Lead, Consumer Goods, North America
Key Take-Aways
• Understand the consumer goods industry core challenges and business processes
• Understand why Oracle in Consumer Goods• Understand which solution sets to position in
Consumer Goods• Speak with Confidence about Oracle’s ability
to deliver value to CG Companies
• Sign People up for the Webinar!!
Agenda
• Business Imperatives• Core Processes• Challenges• Business Drivers
• Why Oracle in Consumer Goods
• How Can You Uncover Opportunities• How Can You Drive Value Using Oracle
Solutions
The What
The Why
The How
Agenda
• Business Imperatives• Core Processes• Challenges• Business Drivers
• Why Oracle in Consumer Goods
• How Can You Uncover Opportunities• How Can You Drive Value Using Oracle
Solutions
The What
The Why
The How
Key Business Imperatives
Long Term Sustainable Competitive Advantage
Consumers and Customers
Products Operations
Customer Intimacy
Product Leadership Operational Excellence
Consumer Goods Industry Challenges
Cost PressuresTrade
Promotions
Innovation
Consumer Reach and
Loyalty Supply Chain Complexity
Sustainability
Moving Toward Outside-In Processes“The leaders in the industry are winning because they are building competitive capabilities from the “outside-in”: for example,
• Joint value creation with retailers• Demand sensing and translation• Eliminating stockouts• Perfect product launches• Understanding consumer behaviors and• Using insights to shape demand.”
Tech Trends 2007,
“Application investments are shifting from back office to front office with a focus on business intelligence and knowledge management.”“The focus is on using IT to fuel global growth, not reinvent the corporation.”
Tech Trends 2008,
Agenda
• Business Imperatives• Core Processes• Challenges• Business Drivers
• Why Oracle in Consumer Goods
• How Can You Uncover Opportunities• How Can You Drive Value Using Oracle
Solutions
The What
The Why
The How
Oracle Presence in Consumer GoodsSales and Marketing Operations Back Office
ProcessesEnterprise
ArchitectureInnovation
Delivering Profitable Growth
Business• Understand consumer insights• Improve innovation• Optimize promotions• Improve brand loyalty• Sense and respond to consumer
demand• Eliminate stockouts• Reduce supply chain costs• Synchronize data• Improve collaboration
IT• Deploy high-impact solutions
incrementally and rapidly• Work with existing investments• Better utilize information
What Our Customers Are Asking For
Where Oracle Is Investing
Integrated Sales and Marketing
Demand- Driven
Operations
Business Mgmt and
Control
Enterprise Architecture
InnovationFront office
to back office
Integrated Business Planning
Delivering Profitable Growth
Integrated Sales Integrated Sales and Marketingand Marketing
Increase value from consumer
marketing, brand equity and trade
management
DemandDemand--Driven Driven OperationsOperations
Deploy agile operations to
support profitable growth
Business Mgmt Business Mgmt and Controland Control
Enhance efficiency of
business management and control at a lower cost of ownership
Enterprise ArchitectureEnterprise Architecture
Improve business performance, process efficiency, employee productivity, collaboration and scale
InnovationInnovation
Optimize return on innovation
investment
Front office
to back office
Integrated Business PlanningIntegrated Business Planning
Integrate financial, sales and operational planning
Innovation Strategy
- Develop Innovation Targeting
- Develop New Product Business Planning
- Segment Customer/ Consumer
- Model Demand- Integrate to Corporate
Strategy
New Product Introduction
- Manage NPI Projects- Collaborate Internally
and Externally- Manage, Validate and
Screen Ideas- Manage Product
Structure- Support ECM and
Document Mgt- Manage Formulations
and BOMs- Manage Packaging and
Labeling- Ensure Compliance
and Quality- Manage Suppliers
Portfolio Management and
Optimization
- Group Projects into Portfolios
- Analyze Portfolio Metrics Against Innovation Objectives
- Deliver Constraint- Based Optimization of Portfolios Against Key Performance Objectives
Performance Management
- Monitor Sales- Evaluate Product
Performance- Manage Product Cost
and Profitability Analysis
Integrated Sales and Marketing
Demand- Driven
Operations
Business Mgt. and Control
Innovation
End-to-End Innovation Process
Business Intelligence / Master Data Management / Middleware
Brand and Category
Management
Sales and Marketing Strategy
- Integrate to corporate financial planning and strategy
- Develop and allocate budgets
Price Management
- Manage quality- Manage production costs
- Schedule production
- Manage contract manufacturing
- Execute/ monitor manufacturing processes
Consumer Marketing
Trade Management
- Analyze price performance
- Plan and optimize pricing
- Provide pricing recommendations and negotiate with customers
- Publish and coordinate customer price lists
- Execute pricing and enforce policies
- Deliver pricing intelligence
Demand Signal Management
- Capture daily retail data (PoS, shipments, inventory)
- Capture syndicated data
- Analyze data for performance management at the promotion, category and brand level
- Evaluate retailer insights
End-to-End Sales and Marketing Process
Business Intelligence / Master Data Management / Middleware
- Develop trade promotion plans
- Manage accounts- Manage trade promotions
- Plan and execute retail coverage
- Interface with deduction and settlement management systems
- Create consumer marketing plan
- Gather consumer data
- Analyze consumer data for segmentation
- Develop and execute consumer campaigns
- Manage consumer loyalty
- Coordinate with Brand and Category marketing plan
- Analyze PY performance
- Create Brand and Category marketing plan
- Develop trade marketing programs
- Develop promotions, merchandise and displays
- Evaluate program effectiveness at the brand and category level
Integrated Sales and Marketing
Demand- Driven
OperationsBusiness Mgt.
and ControlInnovation
Sales and Operations Planning
- Collect supply data
- Balance supply and demand
- Create final enterprise plan
- Monitor and revise plan
Demand Management
- Collect demand data
- Collect future marketing and sales plans
- Forecast demand
- Collaborate on demand forecast
Manufactur- ing
- Manage quality- Manage production costs
- Schedule production
- Manage contract manufacturing
- Execute/ monitor manufacturing processes
Warehousing
- Receive loads- Crossdock- Put away- Manage inventory
- Manage waves and pick
- Consolidate orders
Supply Chain
Planning
- Determine supply network constraints
- Select network- Determine supply/ demand variability
- Determine safety stock levels
- Determine order policies
- Create inventory plan
- Create production plan
Transpor- tation
- Source carriers
- Plan shipments
- Manage transportation orders
- Schedule appointments
- Load trucks- Track shipments
- Pay carriers- Bill customers
Sourcing & Procurement
- Manage supplier negotiations
- Manage supplier agreements
- Manage supplier and item information
- Manage purchase orders
- Track and manage delivery
- Manage invoices
- Manage payments
Order Fulfillment
- Manage sales orders
- Manage demand release
- Bill customers- Manage
revenue- Process
customer payments
- Manage returns
- Manage A/R balances
End-to-End Demand-Driven Operations Process
Integrated Sales and Marketing
Demand- Driven
OperationsBusiness Mgt.
and ControlInnovation
Business Intelligence / Master Data Management / Middleware
Delivering Profitable Growth
Integrated Sales Integrated Sales and Marketingand Marketing
Increase value from consumer
marketing, brand equity and trade
management
DemandDemand--Driven Driven OperationsOperations
Deploy agile operations to
support profitable growth
Business Mgmt Business Mgmt and Controland Control
Enhance efficiency of
business management and control at a lower cost of ownership
Enterprise ArchitectureEnterprise Architecture
Improve business performance, process efficiency, employee productivity, collaboration and scale
InnovationInnovation
Optimize return on innovation
investment
Front office
to back office
Integrated Business PlanningIntegrated Business Planning
Integrate financial, sales and operational planning
Enterprise Performance Management Integrated Business Planning
Application Foundation
Analysis and Reporting
Goal Setting
Financial Modeling
Financial Planning & Budgeting
Integrated Operational Planning
Functional Operational Planning
Functional Execution
Business Goals
Long Range Targets
Annual Targets
Operational Policies
Execution Plan Execution Status
Baseline Plans
Aligned Plans
Integrated Business Plan
Metrics and Scorecards
Delivering Profitable Growth
Integrated Sales Integrated Sales and Marketingand Marketing
Increase value from consumer
marketing, brand equity and trade
management
DemandDemand--Driven Driven OperationsOperations
Deploy agile operations to
support profitable growth
Business Mgmt Business Mgmt and Controland Control
Enhance efficiency of
business management and control at a lower cost of ownership
Enterprise ArchitectureEnterprise Architecture
Improve business performance, process efficiency, employee productivity, collaboration and scale
InnovationInnovation
Optimize return on innovation
investment
Front office
to back office
Integrated Business PlanningIntegrated Business Planning
Integrate financial, sales and operational planning
Enterprise Architecture Rationalize IT Spending
MfgMfgCRMCRM
FinancialsFinancialsOrderOrderMgmtMgmt
MfgMfgCRMCRM
FinancialsFinancialsOrderOrderMgmtMgmt
Division 1Division 1
SalesSales OperationsOperations AccountingAccounting
Division 2Division 2
SalesSales OperationsOperations AccountingAccounting
PartnerPartnerSystemSystemMfgMfgCRMCRM
FinancialsFinancialsOrderOrderMgmtMgmt
MfgMfgCRMCRM
FinancialsFinancialsOrderOrderMgmtMgmt
Division 1Division 1
SalesSales OperationsOperations AccountingAccounting
Division 2Division 2
SalesSales OperationsOperations AccountingAccounting
PartnerPartnerSystemSystem
Rigid Complex Expensive
Flexible Tailored Extensible
Integration Architecture
Consolidate/Federate shared information into one place
Cleanse data centrallyShare data as a single point
of truth as a service
Master Data Management Clean data for the enterprise
Lower data management costsBetter reportingEnterprise foundation for agility
& innovationETL
ETL
Middleware Application Integration Architecture
BI/ DW
Web site
Call CenterSFA PartnerFusion
App
FusionApp
Call SCMERP2 LegacyERP 1
MDM
PackagedPackagedETL MapsETL Maps
UniversalUniversal AdaptersAdapters
IVR, ACD, CTIIVR, ACD, CTIHyperionHyperionMS ExcelMS Excel
Other Data SourcesOther Data Sources
Ad-hoc Analysis
ProactiveDetectionand Alerts
MS OfficePlug-in
Reporting & Publishing
Interactive Dashboards
DisconnectedAnalytics
Web Services
Oracle BI Applications
SalesService & Contact Center
MarketingOrder
Management & Fulfillment
Supply Chain Financials Human
Resources
Enterprise Visibility
Oracle BI Apps built on
Oracle BI EE Suite• Prebuilt Hierarchies, Drill Paths, Security, dashboards, reports• Common Enterprise Information Model
• Based on industry and analytic best practices
CG Analytics Insight Across All Customer Touchpoints
• Capture data from any source (e.g., POS, Retail-Link, IRI/ACN)
• Graphically rich, intuitive UI; tailorable
• Pre-built (yet extensible) analytics
• Support mobile / handheld devices
• Designed for tight integration with customer interaction systems
• Role-based dashboards & reports:Marketing- Promotion profitability & ROI- Trade fund management- Store-level activity monitoringSales- Trend tracking, actual vs. target- Category analysis- Out-of-stock potential
Enterprise Architecture Rationalize IT Spending
• Fewer, more strategic vendors• Standardize processes and consolidate
information • Buy vs. Build• Eliminate redundant and niche applications• Risk and compliance are strategic issues• Integrate performance management silos• Modernize legacy applications• Simplify infrastructure• SaaS delivery modelShift IT Spending from Infrastructure
to Strategic Investment
Reduce Complexity and Cost
Delivering Profitable Growth
Integrated Sales Integrated Sales and Marketingand Marketing
Increase value from consumer
marketing, brand equity and trade
management
DemandDemand--Driven Driven OperationsOperations
Deploy agile operations to
support profitable growth
Business Mgmt Business Mgmt and Controland Control
Enhance efficiency of
business management and control at a lower cost of ownership
Enterprise ArchitectureEnterprise Architecture
Improve business performance, process efficiency, employee productivity, collaboration and scale
InnovationInnovation
Optimize return on innovation
investment
Front office
to back office
Integrated Business PlanningIntegrated Business Planning
Integrate financial, sales and operational planning
Oracle Solutions for Consumer Goods
End-to-End Comprehensive Consumer Goods Template
Demand Signal Management
Transportation Management
New Product Introduction
Consumer Marketing
Brand Management
Trade Management
Integrated Business Planning
Manufacturing
Enterprise Performance Management
Business Process Integration
Master Data Management
Business Management and Control
Integrated Sales and Marketing
Demand-Driven OperationsInnovation
Industry Processes
Business Transformation
Role-Based Dashboards
Oracle Solutions for Consumer Goods
End-to-End Comprehensive Consumer Goods Template
Demand Signal Management
Transportation Management
New Product Introduction
Consumer Marketing
Brand Management
Trade Management
Integrated Business Planning
Manufacturing
Enterprise Performance Management
Business Process Integration
Master Data Management
Business Management and Control
Integrated Sales and Marketing
Demand-Driven OperationsInnovation
Industry Processes
Business Transformation
Role-Based Dashboards
Agile
Siebel
Siebel
Siebel/Demantra/EBS TM/OBIEE
OTM
EBS/JDE
New Oracle Solution
Hyperion Demantra
EBS/JDE
EPM/BI
Fusion Middleware
Fusion Middleware
MDM
Oracle Accelerate for Consumer Goods
End-to-End Comprehensive Consumer Goods Template
Demand Signal Management
Transportation Management
New Product Introduction
Consumer Marketing
Brand Management
Trade Management
Integrated Business Planning
Manufacturing
Enterprise Performance Management
Business Process Integration
Master Data Management
Business Management and Control
Integrated Sales and Marketing
Demand-Driven OperationsInnovation
Industry Processes
Business Transformation
Role-Based Dashboards
Agile
Siebel
Siebel
Siebel/Demantra/EBS TM/OBIEE
OTM
EBS/JDE
New Oracle Solution
Hyperion Demantra
EBS/JDE
EPM/BI
Fusion Middleware
Fusion Middleware
MDM
Key Stakeholders
End-to-End Comprehensive Consumer Goods Template
Integrated Sales and Marketing
Demand-Driven OperationsInnovation
Industry Processes
Business Transformation
CEO/CFO/COO/CIO
CEO/CFO/COO/CIO/VP HR
VP R&D/QA
VP Marketing
VP Sales
VP Operations
VP Supply Chain
VP Logistics
Agenda
• Business Imperatives• Core Processes• Challenges• Business Drivers
• Why Oracle in Consumer Goods
• How Can You Uncover Opportunities• How Can You Drive Value Using Oracle
Solutions
The What
The Why
The How
Discussion Points
CEO/CFO • How do you rank your most effective ways to immediately impact your top and bottom line performance?• What is the second largest line item in your corporate financials? (hint: TRADE PROMOTION FUNDS)• Can you tell a board member what the top three products bring in promotional ROI• What percentage of trade funds do you spend to gross revenues?• Are your trade marketing and promotion programs in compliance with regulations and laws?
Sales and Marketing
• Are you able to generate a consensus forecast with one number across all organizations in the company?• How do you generate your consumer insights? • What tools do you have in place that can analyze POS, syndicated and shipment data at all levels of the product hierarchy?• How do you align your brand and category marketing with trade promotion to achieve the highest ROI and consumer response?• How do you translate consumer demand signals to tactical and strategic response?• Are your company analytical tools enabling the highest quality and accuracy of visibility to your consumer and customer
activities?• How long does it take you to go from budget to finalized promotional plan?• What effective measurement indicators and metrics are in place for retail coverage planning and execution?• How quickly can your teams react to a promotion that is performing out of compliance with the plan?
Supply Chain • How do you align supply chain plans with brand, category, and trade promotion plans?• What are the key performance indicators and metrics you use to measure effectiveness of trade promotion?• Can you generate near real time measurements on supply chain execution?• Do you have tools to collaborate with the retailers and distributors to ensure alignment of objectives and compliance?• Can you rapidly and effectively communicate problems throughout the organization to provide immediate response and
solution?• What is your current “out-of-stock” rate and how are you closing the gap?• How closely aligned is your demand plan to actual supply performance?
Administration/ Operations
• Are your approval routing systems able to give you immediate, intelligent and accessible executive approvals?• Does your fund management have superior accounting integrity, flexibility to handle multiple funding types, and immediate
financial results analysis?• Can your TPM system accommodate rules, terms and conditions for marketing programs that drive compliance throughout the
validation, audit and settlement process?• Does your field sales and marketing team have access to financial and promotion activity on a real time basis?• What is the turnaround time for claims and deduction processing?• What is the “days outstanding” and aging curve for deductions?
What Customers are Achieving…Used Siebel eCG to gain a +15% increase in sales productivity, and an ROI of +15% within 1 year
Reduced trade promotion planning time from 7 weeks to 2 weeks with Siebel TPM
Reduced new product development time by 30% with Oracle Agile PLM
Increased order fill rate from 55% to over 95%, increased inventory turns from 3x to 6x per year and reduced logistics costs by 65% with Oracle Demantra
Reduced direct mail costs down by 57% and achieved response rates of up to 62%
Why Oracle in Consumer Goods
Significant industry presenceComplete – Open – Integrated Oracle investments aligned with industry direction (shift to front office)Convergence of solutions, middleware and database
“Oracle’s applications licensing growth during FY 2008 was largely attributable to improved sales of industry-focused solutions beyond traditional enterprise resource planning (ERP).”
“A key decision criterion for enterprise applications is how compelling and clear the vendor’s vision for the future is. Oracle’s vision for the future of its apps business is now clearer and more compelling than that of archrival SAP.”
Which Has The Better Apps Strategy: Oracle or SAP? (Oct 2008)
Key Take-Aways
• Understand the consumer goods industry core challenges and business processes
• Understand why Oracle in Consumer Goods• Understand which solution sets to position in
Consumer Goods• Speak with Confidence about Oracle’s ability
to deliver value to CG Companies
• Sign People up for the Webinar!!
CG University Miniseries
• Total of 10 30-minute webcasts with assessments
• Location: Consumer Goods Industry Training Page
Topic Owner
1 Consumer Goods – Industry Challenges and Introduction to Core Processes Bernard Goor
2 Consumer Goods – Innovation Bernard Goor
3 Consumer Goods – Integrated Sales and Marketing: Process Overview Rob Hand
4 Consumer Goods – Integrated Sales and Marketing: Consumer Marketing Karl Steiner
5 Consumer Goods – Integrated Sales and Marketing: Trade Management Rob Hand
6 Consumer Goods – Demand Driven Operations: Process Overview Paolo Maraziti
7 Consumer Goods – Demand-Driven Operations: S&OP Mark Gordon
8 Consumer Goods – Demand-Driven Operations: Transportation Management Kerry Wigginton
9 Consumer Goods – Positioning EBS/JDE Herbert Klein
10 Consumer Goods – Enabling Business Transformation with Enterprise Architecture Matt Johnson
Questions
Customer Reference Slides
• Learn the high level message for each slide• Confidently use it in a conversation
Integrated Business Planning
Before
Manual processes using hundreds of spreadsheetsDisconnected decision making within functional silosLack of alignment across sales, marketing and operations plansLong planning cycle times due to batch oriented planning modules
Global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world
After
Integrated planning models across sales, marketing and operationsOperational decisions based on financial impact assessmentImproved alignment across demand plan, sales promotion plan, capacity plan and financial planReduced planning cycle times in line with business needs
37
H.J. Heinz optimizes trade spend to maximize revenue and profitability
CUSTOMER PERSPECTIVE“Siebel Systems has provided our field organization a best-in-class platform for planning and trade management applications with which to provide better service to our customers with greater visibility into business trends," - George Chappelle, vice president and chief information officer, Heinz
COMPANY OVERVIEWHeinz is a global US-based food company producing condiments, meals and snacks and sell in over 50 countries.More than 45,000 employees
CHALLENGES/OPPORTUNITIESIneffective sales processes and reportingInaccurate demand planningDetermining liabilities difficult because numerous planning spreadsheets existOut of stocks reduce profitability of promotionsLimitation of incentive in fixed fund scenarios
SOLUTIONSImplementation of Siebel eCGTrade Promotion Management, Trade Funds (Live accruals), Analytics700 users, 250 remote users100% web-based
RESULTS
ROI of +15% within 1 year+15% increase in sales productivity100% User adoptionImproved customer relationships
Organic Valley Sales and Operations
PlanningCOMPANY OVERVIEW
Organic Valley and it’s two sister companies, Organic Prairie and Organic Logistics is one of the up and coming CG suppliers in the rapidly growing natural and organic foods industry. They were founded in 1988 in Lafarge, WI, USA, and are forecasting a goal of $550M (USD) for 2008. As a cooperative, they have over 1,200 farms supplying them products ranging from dairy to soy, meat to produce and eggs.
CHALLENGES/OPPORTUNITIESRaw Material Challenges, with Lead-times of 1-3 years
Variable material quantities with little notice. Highly perishable, 24-72 hours; Sourced from 1,000 farms across 25 states. Finished Goods Challenges: Highly perishable, 1-20 days; Co-pack +60 plants across US and Ship to all 50 states
High Growth rate +20%. They are small and have a very limited budget, with the inability to have a serious input to the retail category decisions.
SOLUTIONSOracle Demantra
Predictive Trade PlanningPromotion OptimizationDeduction and Settlement ManagementDemantra Analytics
Launched Project Viper in 2005, Implemented in July 2006
RESULTS• Reduced overspend by +$6M to controlled
spend rate within budget• Improved fill rate to 98.5%• Dramatically reduced forecast variance
with more predictable outcomes (See above chart)
• Outpaced the industry growth rate by 25% • Reduced price impact analysis from 3 days
to 30 minutes!• Improved supplier confidence with the right
product, the right store, and the right time• Enabled the move from a regional supplier
to a national player
From this: to THIS:
© 2008 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVECOMPANY OVERVIEW• Leading producer of dairy & agricultural products• Industry:Consumer Products• Revenue: US$ 7.6 Billion – Farmer owned co-operative• 7500 employees in 50 countries. HQ – St Paul Minnesota
CHALLENGES/OPPORTUNITIES• Replace disparate IT systems with JDE E1 across the enterprise• Develop standardized & integrated processes• Reduce the number of systems & interfaces required to support the
business (Simplify and reduce risk)• Reduce transportation cost• Support the ability to locate and trace product from material receipt
to the customer
SOLUTIONS• Oracle – J.D Edwards EnterpriseOne 8.12 (Upgrade Live July 07)• Oracle _ PeopleSoft Internal Controls Enforcer• Oracle Transportation Management (Dairy foods go-live July 07)• Oracle Operational Planning• Oracle Freight Payment, Billing & Claims• Oracle HR/Payroll
RESULTS• Benefits – $11M annual impact• $0.5M one-time P&L benefit• $16M one-time working capital
benefit• $59M total 5 year benefit• Core applications reduced by 60%• Single integrated view of
customer, channel and inventory across the supply chain
September 2006
Land O’ Lakes – J.D. Edwards
Pending customer approval – Internal Use Only
Internal Use ONLY!
© 2008 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE“As customers become more demanding and competition more fierce, it is critical that we can delineate between customer requirements and needs, and JD Edwards has the capability to help us meet those needs.”Margaret Neel Stratton,Director of Logistics
COMPANY OVERVIEW• Serves customers in North America• Manufacturere and Distibutor of Chocolate and confections• Employees: 700 • Revenue: NA – Parent Lindt & Sprungli
CHALLENGES/OPPORTUNITIES• Enable faster, more flexible reporting for improved financial
analysis and decision making. • Improve data integrity to strengthen management reporting and
compliance with International Financial Reporting Standards.• Improve inventory accuracy and customer satisfaction.
SOLUTIONSOracle / JDE
• Financial Management• Supply Chain Management (Demand Consensus)• Logistics• Manufacturing• Warehouse Management
RESULTS• Faster, more flexible reporting improves
finanical analysis and decision making• 50% reduction in time for financial month
closings• Real time visibility into sales and
inventory to support rapid growth• 99% increase in inventory accuracy
Ghirardelli Confections
© 2008 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE“With Oracle E-Business Suite, we’ve moved from a very complex and costly IT infrastructure to an integrated platform running on a single instance.”Alex Huang, Chief Operating Officer
COMPANY OVERVIEW• One of the most recognizable brand names in the consumer-
goods industry, Thermos L.L.C. manufactures a wide range of insulated products.
CHALLENGES/OPPORTUNITIES• Legacy systems a hodge-podge of incompatible software• Inefficient warehouse and shipping operations• Customers demanded faster turnaround and RFID
SOLUTIONS• Single-instance Oracle E-Business system• Adopted most of EBS built-in business flows• Integrate financial systems with operations
RESULTS• Achieved ROI of 222%• Investment paid for itself
immediately• On track to realize benefits of
US $6.2 million• Increased warehouse productivity
by 29%• Cut inventory carrying costs• Positioned to meet new standards
in retail industry
Thermos
© 2008 Oracle Corporation – Proprietary and Confidential
H. J. Heinz Innovation
CUSTOMER PERSPECTIVE"Agile Prodika [now Oracle] has greatly improved our raw material, supplier, and product intelligence. Information which used to take weeks to gather is now a natural extension of our day-to-day business processes." Deb Crosby, Chief Quality Officer
COMPANY OVERVIEWH. J. Heinz Company manufactures and markets processed food products throughout the world. Principal products include ketchup, condiments and sauces, frozen food, soups, beans and pasta meals, infant food and other processed food products, which are sold to consumers, as well as foodservice and institutional customers.Revenues (2006): $9.0 Billion; employees (2006): 33,000
CHALLENGES/OPPORTUNITIESProliferation of specifications (from finished products to ingredients)Limited visibility and security with data stored in multiple manual systemsInconsistent specification management processInconsistent and slow new product introduction process
SOLUTIONSAgile Product Lifecycle Management for Process
Agile Product Data Management for ProcessAgile Formulation and Compliance for ProcessAgile Product Supplier Collaboration for ProcessAgile New Product Development and Introduction for Process
Launched Project Viper in 2000Implemented in over 175 sites, in 21 languages/cultures, with over 4,500 registered users
RESULTS• Simplification and global standardization of
business processes• Global information visibility with one single
“version of the truth” (data accessible in seconds vs. weeks)
• SKU rationalization and reduction of number of specifications (30% reduction in SKUs)
• Faster new product introduction cycles (reduced labeling cycle from 45 to 7 days)
• Improved supplier collaboration
© 2008 Oracle Corporation – Proprietary and Confidential
CUSTOMER PERSPECTIVE“The ability to have Trade Promotion Management really be embeddedwith the demand plan and integrated post-analysis, all in one tool -- that is the one key that no other manufacturer of this type of product could accomplish.”Larry Rencken,Chief Information Officer
COMPANY OVERVIEW• Serves customers throughout the U.S. and in more than 35
countries and territories around the world• World’s leading marketer of Concord and Niagara grape-based
products.• Employees: More than 1,350 • Revenue: More than US $730Million
CHALLENGES/OPPORTUNITIES• Manage, analyze, and understand the effectiveness• of the thousands of trade promotions they ran annually• Replace the complex, cumbersome, and error prone set of Excel
spreadsheets they were using to manage parts the process• Reduce the hundreds of hours each month to complete and
consolidate• Impact the productivity of their sales force in administering the
trade promotion process• Reduce the associated risks with respect to their spending,
revenues, and profits
SOLUTIONSOracle / Demantra
• Trade Promotion Management• Demand Planning• EBS OPM
RESULTS• One-number forecast, with increased SKU-
level accuracy• 1% reduction in trade spending• Millions of dollars saved in supply chain
costs• Productivity improvements in Headquarters
Sales, Field Sales, and broker sales force
September 2006Pending customer approval – Internal Use Only
Welch’s Integrates TPM, Demand Planning, and Promotion Analytics to Drive One-Number Planning