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CONSUMER EXPERIENCE TOUCHPOINTS...consulting accenture Solve admin function Q Evaluate insurance Buy insurance Engage in wellness Seek doctor customer service Get RX Decide treatment

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Page 1: CONSUMER EXPERIENCE TOUCHPOINTS...consulting accenture Solve admin function Q Evaluate insurance Buy insurance Engage in wellness Seek doctor customer service Get RX Decide treatment

CONSUMER EXPERIENCE TOUCHPOINTS

Source: See About the Accenture 2017 Customer Experience Payer Benchmark for the methodology.

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