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Introduction Science and biotechnology haveprogressed enormously in the last fewdecades, contributing to people’simproved quality of life, along with anincreased awareness about people’srights. People are often misled by sellersin day-to-day purchases leading toconsumer dissatisfaction. To safeguard the interests of consumers, Countriesworldwide have developed Consumerprotection organizations. Even in India,Consumer Protection Act (COPRA) waspassed by the Parliament in 1986 aswelfare legislation in the interest ofconsumers Conditions of application of section 6 Not all misdescriptions of services are covered by the provisions of the Trade Descriptions Act since there is a detailed list of matters in respect of which an offence may be committed. Furthermore there is a mens rea requirement as to the facts of the offence created. This matter apart, section 6 provide that it is an offence for any person acting in the course of a trade of business to make a prohibited statement. It follows that as in the case of section 3 an offence may be committed by any person whether he be the supplier of services or not provided he acts in the course of trade. Thus an offence may be committed buy someone who is not the supplier but has an interest in the outcome of the transaction entered by the customer. In Britain, a question arose whether a trade includes he activitie

Consumer Awareness

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IntroductionScience and biotechnology haveprogressed enormously in the last fewdecades, contributing to peoplesimproved quality of life, along with anincreased awareness about peoplesrights. People are often misled by sellersin day-to-day purchases leading toconsumer dissatisfaction. To safeguardthe interests of consumers, Countriesworldwide have developed Consumerprotection organizations. Even in India,Consumer Protection Act (COPRA) waspassed by the Parliament in 1986 aswelfare legislation in the interest ofconsumersConditions of application of section 6Not all misdescriptions of services are covered by the provisions of the Trade Descriptions Act since there is a detailed list of matters in respect of which an offence may be committed. Furthermore there is a mens rea requirement as to the facts of the offence created. This matter apart, section 6 provide that it is an offence for any person acting in the course of a trade of business to make a prohibited statement. It follows that as in the case of section 3 an offence may be committed by any person whether he be the supplier of services or not provided he acts in the course of trade. Thus an offence may be committed buy someone who is not the supplier but has an interest in the outcome of the transaction entered by the customer. In Britain, a question arose whether a trade includes he activitie

To generate awareness among consumers about their rights and responsibilities,motivate them to assert their rights so not to compromise on the quality andstandards of goods and services and to seek redressal of their disputes inconsumer fora, if required.(iv) To educate the consumers as to be aware of their rights & social responsibilitiesCONSUMER RIGHTSThe importance of consumer rights lies in their enforceability, which in turndepends largely on level of consumer education and awareness. In other words, it isnot enough to have dynamic consumer laws in the country. There must be an equalthrust on education of all citizens on the consumer rights available to them and themechanisms through which these rights, if violated can be redressed.The rights of consumer which are being sought to be promoted and protectedthrough the legislative mandate available under the Consumer Protection Act, 1986

The right to be protected against marketing of goods and services which arehazardous to life and property;(b) The right to be informed about the quality, quantity, potency, purity,standard and price of goods or services, as the case may be to protect theconsumer against unfair trade practices;(c) The right to be assured, wherever possible to access to variety of goods andservices at competitive prices;(d) The right to be heard and to be assured that consumers interests will receivedue consideration at appropriate fora;(e) The right to seek redressal against unfair trade practices or restrictive tradepractices or unscrupulous exploitation of consumers; and(f)CONSUMER AWARENESSIn a world of information asymmetry the government has the responsibility toredress this imbalance. In the Government of India, the Department of Consumer Affairs is the focal point for different Departments and organizations to make theconsumers aware of market realities as well as the rights of the consumers and themanner in which they can educate themselves and also enforce their rights. Accordingly, the