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Overview
• Discussion of Systems Architecture from an external perspective– How the architecture behaves externally from a customer/partner
perspective
• Summary of the current situation
• Ideas for the future
• Principles and Issues for Syndicate Discussions
BT’s legacy
• BT’s legacy is built on large integrated national systems
• Designed to maximise customer satisfaction– Place as much information as possible in the hands of customer services
– Support flow through provisioning
credit vetting1
technical checks1
decomposition1
retail billing1
network1
progress events1
KCI1
wholesale products retail products
Note 1: illustrative functions
Re-engineering
credit vetting1
technical checks1
decomposition1
retail billing1
network1
progress events1
KCI1
Non-SMPServiceManagement
Retailersservicemanagement
SMP ProductServiceManagement
Inte
gra
tion
Fra
me
wo
rk
wholesale products retail products credit vetting
tech checks
decompose
billing
network
progress
KCI
CR
M S
ervice
s
Today’s architecture 21C Target
Note 1: illustrative functions
• The current architecture creates issues for the introduction of next generation services and new market structures
• An approach is to refactor the OSS stack by layering and segmenting the architecture into a set of applications that provide services or capabilities to each other
• This is not possible/desirable in a single step so a “leave and layer” approach is required for the evolution from one stack to the other
Today's integration framework
DEDS (NP,CPS, +)
SPG(C&A,WLR Ordering)
FSPG(LLU SMPF)
LisaSPG
AutomationNPIC
CPS Gateway
Large File Output Generating
Systems
ISD
N F
TP
F
ixed
Len
gth
Inte
rnet
HT
TP
S X
ML
Inte
rnet
HT
TP
S X
ML
Broadband XML Gateway
(Broadband Ordering)
LLU MPF XML Gateway
(LLU MPF)
eCo LLU
ECO X API Gateway(Private Circuits,
PSTN, ISDN)
eCo XeCo Broadband
Inte
rnet
HT
TP
S X
ML
SOS (SDSL)
Inte
rnet
HT
TP
S X
ML
Inte
rnet
HT
TP
S X
ML
BEA B2B(Broadband Assurance)
GTC/WOOSH
GPMS
ViaHub
Inte
rnet
ebX
ML
XM
L
Other interfaces – either Fastrack one
offs or email (including Ripple)
Manual or Robot (including Ripple)
?
• Selected functions from our legacy systems have been exposed for eBusiness integration over the past fifteen years
• To achieve this– CRM applications have been built as a layer on CSS and COSMOSS
– Portal and gateway front ends are a layer on the CRM applications and/or CSS/COSMOSS
• Each has been built to address a product family or market segment and been built using differing architectures and technologies
Proposed integration framework
• A Gateway to host a variety of services and functions
• A “loosely coupled” messaging capability based on Internet technologies
• The core of this is XML and http (in the form of SOAP and other web service technologies)
• Messaging used to synchronise processes (Choreography and Orchestration)
• Single messaging platform (single security regime and single platform to manage)
• A version of this technology is already deployed for broadband fault reporting and diagnostics
Gateway
Partner B2B Profile
Process Management
Format &
Translation
Transport Management
Web
ser
vice
s(h
ttp,ft
p, S
OA
P)
emai
l (S
MT
P)
B2B
pro
toco
ls
(ebX
ML,
Res
onat
e)
XM
L(S
OX
sch
ema)
XM
L (X
SD
sch
ema)
CS
V, T
ab
delim
ited
bina
ry
Bt I
nter
nal X
ML
(XS
D s
chem
a)B
t Int
erna
l XM
L (X
SD
sch
ema)
OSS
Partners
Proposed Syndicate Sessions
Systems management, commercial,etc IPR
Documentation & change control
Enablement & service support
Consult21 project planning, issues management, housekeeping
Systems principles, standards and capabilities: Architecture principles
Technical and business standards
Services and capabilities
Service management, commercial, etc
Intellectual Property Rights– Use and re-use
– Fair usage
– “Selling-on” to end users
– Right to change and ownership of “value added” features
• “Enablement” & Service Support– Specifications,
– Test Environments,
– Technical Support,
– Change Management,
– Service Management.
• Documentation & change control What should be documented, how, when & change control
Consult21 project planning, issues, housekeeping Future meetings, agendas etc
Documentation, distribution lists, timing
Issue management
Systems principles, standards and capabilities:
• Architecture Principles– The “Loosely Coupled” architecture
– Transactions versus ETL/MIS Reports
– Simple versus Complex Business Services
• Technical and Business Standards– Technologies
– Document and Process Description Languages
– Document Content and Business Process standards
• Services and Capabilities– Which services (fulfilment, assurance and billing)?
– Granularity (simple transactions or end to end processes)?
Intellectual Property Rights
• The current and proposed interfaces are derived from BT designs for various products and processes
• Questions arise as to what rights partners and customers have when implementing these in their systems
• As an example in the US some carriers are implementing variations of TMF trouble ticketing standards and publishing parts of their solutions as open source– Open source is provided without a guarantee of technical support
– Open source is free for others to adopt, reengineer and use but the origin must be acknowledged
– Adopters must respect the terms in any service they sell on (you can sell support for open source but not the code)
– Any contribution to an application is also deemed to be open source and cannot be derived from incorporating work which is not yours to give
Enablement and Service Support
• A word specification or an XML schema is not sufficient documentation to implement an interface
So what is?• A complete specification of all such an interfaces behaviour is not practicable
– An interfaces behaviour is down to complex interaction of product type, order type, current service state, ….
• Anyway our experience is– the more you write down the more people pick holes and question which results in more being written down…– most developers do not read documentation and programme from examples anyway
• Change management is important
But• There are unintended consequences of change (“Who told you that it could be used
for that?”)– The impact of change depends more on how an interface is used than how it is provided and we don’t know
how people are exploiting “features”
• So for example– What is interface and what is content?– Is the inclusion of a new valid product code or order type for a product a change to an interface?
• The order format is the same.• If one corrects the spelling of the text of a message is that a change to an interface?
– If the text was not designed to be automatically parsed then the answer is no
Architecture Principles
• We cannot afford to tightly link partner processes and technologies
Tightly Coupled Loosely Coupled
Interaction Synchronous Asynchronous
Message Style Remote Procedure Call Messaging
Message Paths Hardcoded Routed
Technology Homogeneous Heterogeneous
Objective Re-use Broadly useful
Usage Anticipated Unexpected