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constructionsite Ron Gatepain Communication

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constructionsite Why do we need to communicate? To ensure the project is produced according to plan, in the right place, at the right time, for the right cost, in a way that conforms to all Statutory requirements.

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constructionsite An Effective System will: Provide information to those who need it, when it is required.

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constructionsite Who do we communicate with? Client Architect QS Suppliers Local Authorities Planning Building Control Highways City Engineer Fire Officer.

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constructionsite Who do we communicate with? Government Officers Health & Safety Inspectors Inland Revenue Customs & Excise Service Providers Gas Electric Phones Within the Company To transfer information.

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constructionsite What factors need to be considered? Who needs it For what purpose How much do they need When do they need it Where will it come from.

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constructionsite Characteristics of a Communication System Simple Understandable Efficient Reliable Acceptable.

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constructionsite Characteristics of Communication Communication is the act of imparting or exchange of information, ideas or feelings It should be a two way thing. This therefore requires the ability to listen as well as speak It involves the ability or organise thoughts and place them in an appropriate medium to convey.

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constructionsite How do we Communicate? Verbally - conversations, discussions, briefings, presentations, meetings Written - letters, memos, prcis, reports, notices, circulars, forms Graphically - drawings, graphs, photographs Non verbally - (Signals) facial expressions, body language.

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constructionsite Presentations Purpose Preparation Planning Presentation.

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constructionsite Meetings What is it for? Who is to attend? Place and Time What is the agenda?.

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constructionsite Reports Why is it being written? Who is it for? What do they need to know? Introduction Content/Information Summary/Conclusion/Recommendations.

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constructionsite Procedure Collect Material facts, photos etc Sketch out the plan order Draft Read and correct.

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constructionsite Site Diary Telephone calls Visitors Deliveries Incidents Extreme weather Progress of work Personnel/Plant on site Stoppages Used to record happenings on site, Such as:

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constructionsite Forms - are used to: Inform Notify Request Instruct Advise Report.

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constructionsite Forms - should Allow clear transfer of information - keep it simple Simplify transfer of information - reduce typing or clerical duties Ensure all relevant information is conveyed - ensure nothing is left off i.e. date of delivery Allow ease of reading and extraction of information - specific headings are used.

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constructionsite Forms - types & uses examples Material Requisitions The use of a form simplifies the requisition process Duplicate forms ensure materials are not forgotten Important to progress materials Variations All variations to a contracts work (BOQ, drawings or specification) must be recorded in writing Head office must be informed of any verbal instructions A Variation Order must be provided by the architect

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constructionsite Non Verbal Appearance of people - Image Premises Correspondence Gestures.

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constructionsite Non Verbal Messages What messages do the following convey? An untidy site or office A grumpy receptionist Spelling mistakes in correspondence