Construction Business Managemet

7/30/2019 Construction Business Managemet

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http://www.bized.co.uk

Copyright 2006 Biz/ed

Business Functionsand Organisation


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Business Functions

Human Resources

Sales and Marketing

Research and Development

Production/Operations

Customer Service Finance and Accounts

Administration and IT


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Human Resources Recruitment and retention

Job descriptions

Person Specifications

Dismissal Redundancy

Motivation

Professional development and training Health and safety and conditions

at work

Liaison with trade unions


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Sales and Marketing

Market research

Promotion strategies

Pricing strategies Sales strategies

The sales team

Product advice on new productdevelopment, product improvement,extension strategies, target markets


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Research and Development

New product development

Product improvements

Competitive advantage

Value added

Product testing Efficiency gains

Cost savings


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Finance and Accounts

Cash flow

Monitoring income/revenue

Monitoring expenditure Preparing accounts

Raising finance

Shares

Loans

Links with all other functional areas


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Production/Operations Acquiring resources

Planning output labour, capital, land

Monitoring costs

Projections on future output Production methods

Batch

Flow

Job

Cell

Efficiency


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Customer Service

Monitoring distribution

After-sales service

Handling consumer enquiries

Offering advice to consumers

Dealing with customer complaints Publicity and public relations


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Business Organisation Organisation by type Global businesses complex

organisation structures

National organisation possiblystretches throughout the country

Regional could be through a countyor wider area (North West, South East,

etc.) Local small organisations serving

local area or community


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Business Organisation Authority the right to make decisions and carry out

tasks

Span of control the number of people a superioris responsible for

Chain of Command the relationship betweendifferent levels of authority in the business

Hierarchy shows the line managementin the business and who has specific responsibilities

Delegation authority to carry out actionspassed from superior to subordinate

Empowerment giving responsibilities to peopleat all levels of the business to make decisions


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Administration and IT

Managing estates cleaning, healthand safety, maintenance, security

Reception

Clerical work reporting, recording,record keeping, communication

Overview of quality control

Use of IT systems


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Organisation Charts

Hierarchical Structure

Managing Director

Sales DirectorMarketingDirector

Finance Director

A B C D MarketResearch

Strategy PurchasingManager

SalesManager

AccountsManager


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Organisation Charts

MD

MiddleManagement

Workers

Pyramidal Structure

SeniorManagement


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Organisation Charts

R&D

Marketing Sales

Production

Finance

MD

Centralised/Entrepreneurial


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Organisation Charts

Sales

Marketing

Production

Accounts

Collaborative


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Organisation Charts

Marketing Sales

ProductionFinance

R&D

Circular/Flat


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Organisation Charts

Project

Marketing

R&DSales

Finance

HRProduction

Matrix Structure


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Organisation Charts

Changes to business structures

Linked to new thinking on

leadership and management Less hierarchical

Emphasis on communication

and collaboration between sections Global businesses more complex

structures

Documents

Construction Business Managemet