Conor Peden Telephone: 07505994702

17 Leyland Avenue, Didsbury, Manchester M20 6EW Email conorpeden@yahoo.co.uk

Profile

A HR professional with a passion for all things HR, and the ability to have a real impact on the direction and development of Human Resources within a company. Capable to deliver on all employee related matters, someone who can spearhead the continuous improvement of HR policies and procedures. Currently responsible for coming up with effective HR solutions that are in alignment with the company’s People Team objectives and working with the wider team to ensure a consistent approach. Reducing the risk to the business whilst reaching the most appropriate solution for the employee and the business. A true professional with a clear understanding of the HR Policies willing and able go out of my way to build rapport and establish relationships with wider stakeholders to ensure strong stakeholder engagement and employee relations.

Developed an extensive knowledge of system SAP HR, Workday operating system and with a background of working in an operational function with the ability to coach stake holders to embed a self serve culture and influence them to make fair decisions.  

Responsible person for the HR up skill to an internal leadership program, Inspire, from development of material to facilitating and evaluation. This up skill is fundamental in the development on leaders of the future ensuring that best practice is followed and implementation/understanding of group policies are applied.

Key Skills And Competencies

Able to influence, facilitate and implement HR change. Have the confidence and assurance needed to be an effective negotiator. Can influence across a range of stakeholders. Not afraid to take on difficult tasks. Positive, confident and friendly demeanour with high level of integrity. Can operate at a fast pace and senior level. Confident liaising with legal teams. Analysing Risk – Supporting the business to minimize and mitigate risk. Wider stakeholder engagement across broader business units.

Work Experience/Employment

HR Advisor – British Gas (May 2015 – present)

Main Responsibilities:

Coaching team leaders and Stakeholders to enable a self serve culture. Ensuring that the business is legally compliant in all its employment activities and relations. Creating a thorough on boarding process for new starters within the business Delivering HR processes, projects and change. Driving excellence and best practice at every opportunity.

Support the operation with site absence to bring down the days per FTE. Support the operation with site Attrition. Managing the site’s relations with the local Trade Unions on site Advising Team Leaders and Senior Managers on the legal risks of their HR decisions. Supporting the operation with grievances and disciplinary appeals.

Team Manager – British Gas (Feb 2013 – May 2015)

Main Responsibilities:

Being a brand ambassador by ensuring a customer focused culture Contact centre lead for Lead Generating Insurance leads. Coaching a team of 8 people to increase Customer Fairness and reduce customer complaints. Driving KPI’s – by creating an awareness for frontline agents ensuring they understood their role to

achieve these. Effective conversations with my people embedding the importance of growth at the point on Home

Move. Analyzing data and MI to identify trends in the call centre and my team for non promotion of British

Gas products. To help effectively manage this. (Behavior or Capability). Developing my people, through coaching conversations and getting the best from them. Motivating and energizing my team through positive reinforcement. Investigations/disciplinary hearings. Ranging from complex absence cases to Gross Misconduct. Supporting my colleagues with HR enquires and sharing best practice on what makes a great

investigation pack. While building relationships with the local HR team. Built a good reputation on site with HR and naturally become a leader of this area within my call centre.

Customer Service Advisor – British Gas (2011-2012)

Main Responsibilities:

Call taking Delivering great customer service Multi skilled agent – Home Move, General Billing and First Year Value Treating customers fairly by being complaint on my calls Actively promoting on all applicable calls Developing myself – with a clear development path in mind I was part of the Inspire programme, to

become a leader of the future

Assistant Store Manager (2009– 2011)

Main Responsibilities:

Providing support to the team, Developing underperforming staff by coaching and providing support. But also to identify key members of staff and developing them to the next level of their role.

Probation reviews and coaching. To ensure that all staff had an understanding of the KPI’s at staff level but also at store level. This

helped with hitting them and to understand the consequences of not. Resolving issues around planning. Rota planning for a 4 week period in advance to ensure that there

was enough staff in during peak times.

Managing customer’s expectations, ensuring all staff meet the company’s expectations and trained to the highest standard to meet this, in turn the customer experience was a gone.

Resolving any issues/complaints quickly and professionally while upholding the customer experience.

Payroll for the store and to ensure that deadlines were met. Recruitment. To ensure that the store had the correct levels of staff and that if we were over staff to

look at areas in order to cut back and stay within the staff budget.

Education

Sept 1993 - June1999 La Salle Secondary School

GCSE

English – B/A History – B Physical Education – B Mathematics – C Religion – C Science - C Geography – C Physical Education – B

Training undertaken

Employment Tribunal training Employment Law updates Effective Conversations Effective Listening Skills Coaching in the Workplace (70-20-10 coaching skills) Train the Trainer Managing Resilience

Experience

Dance Troupe

Lord of Dance and Riverdance June 1999 - 2001

After leaving school, I was given the opportunity to dance in Michael Flately’s ‘Lord of the Dance’ and ‘Riverdance’. During these years dancing with the troupe and travelling to many countries, I furthered my people skills, as well as learning and using valuable qualities which have helped me in my retail career. This involves the interaction with customers and staff members, and also being able to cope under pressure which I find has been one of the most useful things I have put into practice from travelling with the troupe.

ReferencesReferences available on request