your quarterly magazine from family mosaic spring 2013

BENEFITs chaNgE 8,9Are you due for a cut?

wINNINg youThs 5You voted, they won!

ThE BEsT mEdIcINE 10Work is good for you

oN ToP oF ThE woRLdLauNchINg ouR NEw hEaLTh & wELLBEINg sERVIcE q see page 4

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‘how are you feeling?’ ‘not bad’ is what most people answer. the question is, how do we change that answer to 'good'?

research shows that 80% of what we feel can’t be changed. But what about that other 20%? Here are a few things that the government office for science suggests we do to make a positive difference to the way we feel.

Five ways to wellbeing:connect with people around you. Why not chat with a neighbour or visit a friend?

Be active Just a small amount of regular exercise can make you feel healthy and happier. Why not walk home instead of catching the bus?Take notice of what is going on around you.Keep learning new things. it builds up your confidence and knowledge of the world.give Do something for someone else. it is really rewarding.

not one thing on this list involves other people doing something for us. But we realise there are some things everyone needs a bit of help with, and that

the place where you live can have a big impact on your wellbeing.

as your landlord we believe we can do more for you than put a roof over your head. We can help you into work, to learn new skills, to get active and build stronger happier communities.

We’re committed to improving your health, wealth and wellbeing through housing. this edition of Connections celebrates how we are already doing this and how we plan to do even more.

Brendan sarsfield chief Executive

good FEELINg

inside this issue

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3 , 4neWs round up

new health & wellbeing serviceWanted: 600 volunteers to test our new servicespend £2 millionHelp us pick the best causes for our maisie sheed trust fund

5 Youth Action

award winners Who got your vote? We reveal our most inspiring young people

6, 7 regionAl neWslocal news and events

8, 9WelfAre Advice

don't be left behindWelfare changes start in april. Be prepared.are you on dla?pips are replacing Dla. so what can you expect?

10emploYment & Apprenticeships

healthier you finding regular, paid work isn't just good for your bank balance

11 Your services

exit blockedleaving your stuff in communal areas could be a matter of life or death

12useful info

contacting usother languagesConnections translated

wordsearchHealth quiz

contActing us

send your thoughts and ideas for Connections to editor Charlotte sexton at hCharlotte.sexton@familymosaic.co.uk or call J020 7089 1140. if you are interested in contributing, have a look at our advert on page 4.

editorial we can...

RENT dRaw wINNERsthe following tenants have won £250 each following our quarterly draw of all tenants who make sure their rent account stays in credit.south: mrs o male, lewishamEast/Essex: mr graham, Hackneymiss mctaggart, BasildonNorth/west: ms farid, Westminster

news round-upin this edition of connections magazine we look at some of the ways we've been helping you to find a healthier, happier lifestyle - and we offer a preview of exciting new plans that will make an even bigger difference

LoNgER houRs FoR caRELINEcusTomER caRE LINE To ExTENd oPENINg houRs

as our services grow, more of you are calling us for help and advice. to make sure we answer all your calls and help those of you in work, our customer care line will soon open for longer.

From 9 april you can call from 8am-8pm monday to Friday, and 9am-1pm saturdays.

gET a hELPINg haNd FoR BETTER hEaLThsince December 2012 over 650 of you have taken your first steps to a healthier, happier life through our wellbeing projects – and we hope many more of you will take up the challenge this year.

Fit as a fiddleover 40 wellbeing projects in essex, london and Hampshire have been offering different ways to get fit and healthy. among them they offer acupuncture for stress relief, gym sessions, tai chi, badminton, cooking, yoga, and health awareness groups.

to find out what's going on near you, turn to our regional news on pages 6 and 7. if nothing ticks your box, why not start your own health or wellbeing project? With our new community champions scheme, we'll get you trained and give ongoing support for projects with a health benefit or a one-off event that will help you and your neighbours – young or old.

so tell us your idea, whether it's a community fun day, setting up a garden plot to grow vegetables or something completely different. small grants may be available.

LoVE 6 LIFEBE hEaLThy

hEaLThy EaTINg gIVEawayKeeping to a healthy diet on a budget is difficult, but cooking healthy food doesn’t have to be expensive or hard. tell us the word missing from this well-known old proverb to win an activate healthy recipes book.

‘an ....?.... a day keeps the doctor away.’To win your recipe book contact chloe Nolan on J020 3544 9490 or h chloe.nolan@familymosaic.co.uk

For further information about signing up to a wellbeing project near you or starting a project of your own, contact angus Kerr@familymosaic.co.uk or call angus on J020 7089 1253.

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INsPEcT us!with your help we can improve the quality of the repairs we do for you.

We are looking for more of you to join our team of resident inspectors, inspecting repairs once they are finished then reporting the findings to us.

this role is ideally suited to ex-tradespeople or those with some experience of building or property maintenance.

To find out more email stephen.odili@family mosaic.co.uk or maggie.manga@familymosaic.co.uk by Tuesday 30 april.

ALIVE AND KICKING

REWARD £50

RIGHT NOW RECRUITING

600 over-50s

and a chance to win £500 in a prize draw

Are YOU aged 50 or over?

Do you live in Hackney, Islington or Old Oak?

Tell us about your health and earn...

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youth actionnews round-uphELP us sPENd £2m! PIcK youR ToP causEs FoR maIsIE shEEdWe're looking for volunteers to become trustees of this charity to help us spend the money wisely.

each year, we set some money aside for the maisie sheed trust which backs projects that will get more of you into paid work or improve your communities.

for example it has paid for: ●● a huge team helping jobseekers●● greening communities helping neighbours set up garden makeover projects

●● get connected, with young people teaching internet skills

●● encouraging volunteer work like gardening and befriending

●● our in-house 12-month apprenticeships scheme.

you'd come to just four evening meetings a year, with a couple of hours reading board papers before each meeting. We will give you relevant support and training.

Please send contact details with a statement telling us why you'd like to join the trust to: company secretary heather Renton or h companysecretary @familymosaic.co.uk

after several weeks of voting, and with hundreds of votes counted, on 20 february our youth academy held its second event to celebrate inspirational young people.

worthy candidatesnominees were put forward by their youth and support workers. they included for the first time our growing team of apprentices, put up for two new categories: professional and academic apprentice of the year.

at the award ceremony we learnt more about each nominee and were treated to performances by home-grown dance group tropical isles and isaac Dankwa, an up and coming rapper. a short film made by some of our youth forum also got its first screening.

academic apprentice award winner musa sengendo said his win was a pleasant shock. 'it was unexpected but i felt over the moon once it actually sunk in, especially as i know how hard all the other apprentices worked.'

the youth academy winners aresenior protector: saRah cLaRKEjunior protector: ThEo achamPoNgsenior leader: woLay oLuBayojunior leader: TyREsE NaNa adu gyamFI & NadIR aBduLahIsenior challenger: NaomI TayLoRjunior challenger: LoVNEEsh chauhaNapprentice professional: mILEs Jay BaNKINsoNapprentice academic: musa sENgENdoachiever: RyaN caVaLIER

youTh acadEmy REwaRds

To watch the film, find out more about our award winners or learn more about opportunities for young  people, follow the youth academy on Facebook, BB 216Ea416, text/call J07931 551 647 or email Reg amoah at hreg.amoah@familymosaic.co.uk

LEaRN moRE aBouT ouR youTh acadEmy wINNERs oN FacEBooK

NEw!youR NEw hEaLTh & wELLBEINg sERVIcEit's well known that the quality of your home can affect your health. as your landlord we do our best to keep your homes free from health hazards. But we also think we're in a good position to do more for you so we're trying out a new health and wellbeing service.

in time we'd like to offer the service to all of you but first we want to learn what works. so we’re looking for 600 of you, aged 50 or over, to answer questions on your

health once every six months over 18 months. We'll come to your home to do this, at a time that suits you.

if you decide to take part you could benefit from exercise classes and maybe even get some small improvements made to your home.

To take part in our trial or find out more, call us on J020 7089 1042 or email healthstudy@familymosaic.co.uk

Winners sarah clarke, left, and (main pic) theo achampong, with regional director sarah mbatha

coNNEcTIoNs waNTs RoVINg REPoRTERs!

there is a big hole in our news coverage – that of tenant reporters. if you're thinking of a career in the news media, this could be your chance to get some hands-on voluntary experience. for an informal chat, call editor charlotte sexton on J020 7089 1140.

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smooth operatorssmoothie making in south london

A lesson in making Smoothies so inspired one of our Plowright House residents, he has set himself a daily one-Smoothie-a-day target.

smoothie starter‘Until today I didn’t know what a Smoothie was,’ said Geoff Conway. ‘I’m going right out after this to buy a blender and I’ll be having morning Smoothies from now on.’

Coordinator Yvette Harte, pictured above in her pinnie, organised the Smoothie-making workshop for the residents, all older people that we support.

Yvette got the money from Activate, which pays for projects that get people eating healthily or exercising and which promote good mental health.

Left hook: Tannoy Square youngsters now enjoy supervised sports lessons. Right, community champion Julie Johnson

Gold blend: almost half of the 19 residents tried their hand at making Smoothies, and learnt the benefits of eating fruit and vegetables every day

South Londoner deborah Joy is one of those people always doing things for others. So when she needed help in return...

Deborah was one of driving forces behind the now very successful Atherfold and Hemberton Road tenants and residents association.

Community focusShe has helped organise numerous events, like street parties and coach trips. And she has improved services for all of you by taking part in our customer panels.

So when roaming neighbourhood manager Lee Robson noticed last year that she didn’t look her normal energetic self, he asked why - and found she had cancer.

Lee realised Deborah would need support so called in colleagues from our tenancy sustainment and welfare rights teams to do just that.

Deborah’s home was overcrowded so when her family got to the top of the waiting list we moved them to a larger house, using the tenant welfare fund to help furnish and decorate the children’s bedrooms. Our handyman service fixed minor repairs, removing another stress.

The teams made sure Deborah got the right benefits, helped her get a Haven at Home breast cancer support pack and gave ongoing support while social services reviewed her care package.

Our tenancy sustainment team also put in a bid to an external charity, Family Holiday Association, giving Deborah and her children a chance to enjoy time together.

Describing the help she got, Deborah says: ‘It’s been amazing. I couldn’t have coped without it. The support came at a critical time

and made things a lot easier for me. Lots of things I would’ve worried about have been sorted - including my carpet!

‘And now to top it off, I’m going on holiday with my kids. I can’t say thank you enough. The smiles on my children’s faces when we go away will be the icing on the cake.’

Although not yet back to full health, Deborah is already doing what she loves most again, working with young people at craft sessions she has set up at the local Weir Link centre.

Boxing Clever a great way to Burn up energyLate last year we launched our Community Champions programme and, already, Gypsy Hill has its own champion - Julie Johnson of Tannoy Square.

making a differenceCommunity Champions is a way for us to give our support to people who make a difference to their communities.

Julie told us there wasn’t a lot going on for children and young people on her estate and she suggested she run regular sessions to keep them busy and fit.

Helped by our Community Champions team and a trained instructor, Julie now runs self-defence classes in the community centre for under 10s, teenagers and women. Already she has 15 regulars.

In Julie’s words the aim is for people ‘to learn to deal with things calmly but firmly, and for teens to channel aggression into something positive’.

a smoothie is a drink made

out of blended fresh fruit. if you don’t add

sugar it can be a healthy way to get

your five a day.

did you know?

local news from south London

Calling all community championshave you got an idea for a project or event that will do your community good?our Community Champions programme can give you our support, training and funds to turn your idea into reality.

Call now to tell us your idea.

J020 7089 1253h get.involved@familymosaic.co.uk

Better together

Welcome break: Deborah with Paul, 8, and Nikki, 11

Above: Geoff Conway works with Yvette and, below, Lilian Brighton

eat sleep, learn, play!Help for low income families in SouthwarkDo you…

O live in Southwark and get benefits

O have a child under 36 months or are 28 weeks or more pregnant

O live with your children in a home that lacks the basics children need to eat, sleep, learn and play?

Through save the Children’s eat, sleep, learn, play! programme, we can help you get money for essential household goods like a cot, bed or cooker

Contact your neighbourhood manager to find out more

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welfare advice

Don’t get left behinD! the Welfare Changes are here - are you reaDy?For the past year we’ve been telling you about coming welfare changes and what you can do, if they'll affect you, to lessen the blow. Those changes start in April

What happens in april?Getting to grips with the details of each change isn’t easy, so here are the main changes:

●● bedroom tax/under-occupation deductions are introduced. You will lose up to 25% of your housing benefit if you have a 'spare' bedroom under the new rules.

●● benefit cap - a limit will start to be put on the total benefit you can be paid. This will begin

in some local areas and spread nationwide eventually. It will mostly affect large families.

●● Council tax benefit will be replaced by council tax support. Many people who didn't have to pay council tax will have to do so now.

●● Disability living allowance will over the coming months be replaced by personal independence payments.

neW 'CounCil tax support' might mean yet another bill to payOne of the first changes to take place will be the abolition of council tax benefit.

less money to helpLocal councils have been told by the government to come up with their own scheme to help low income households, whose council tax used to be paid by the benefit.

But the government is also giving councils 10% less money than they used to get to pay for council tax benefit.

So if you are of working age it is very likely you will now have to pay some of your council tax, even if you had been getting full council tax benefit.

you won't be affected if you are a pensioner.

The new rules for what is called 'council tax support' are different from borough to borough.

if you haven’t been told what your council has planned for council tax support, please do call the council now.

This is important. If you are going to have to pay some of the tax you are going to have to think where to find that extra money.

are you getting Disability living alloWanCe? important Changes are Coming soon to the Way you get finanCial support

One of the welfare changes coming very soon is the new personal independence payment (pip) which is replacing disability living allowance (Dla). From 8 april, if you make a new claim for benefit to help you cope with a disability or long term health condition and you are aged 16 to 64 (or turn 16 after 8 April) you will have to claim PIP instead of DLA.

If you are already claiming Dla, at some point between October this year and October 2017 you will be asked to switch your claim to PIP instead. Most people will not be asked to do this before October 2015.

What is pip?PIP is designed to help people meet the extra costs that come with having a long-term health condition or disability. By this they mean a condition that is expected to last 12 months or longer.

PIP will be made up of two parts: an amount to help with your daily living costs and one for your mobility. Each part will have two rates - standard and enhanced.

PIP is not affected by your income or any savings. You won't be taxed for any income you get from PIP and you can get PIP whether you’re in or out of work.

if you have any questions about the changes to support for disability or long term illness, or would like to apply for pip, please contact the welfare rights adviser for your region:

● north and west london J020 7089 1323● south and east london J020 7089 1187● hackney and essex J01268 498 563

Katherine lives in lewisham with her adult son, in a three bedroom home. even though Katherine is partially sighted, under the new government rules from 1 april she will be assessed as having two ‘spare’ rooms. her housing benefit will be cut by 25%.

because Katherine’s son is over 16 and not in education, he is classed as a ‘non-dependant’ so is expected to pay towards Katherine's rent. losing 25% of her housing benefit each week means Katherine would have £36 less for essentials like food and bills.

but Katherine’s son doesn't have a job so can’t help with the rent. Worried about how to find the money to make up the rent, Katherine contacted our welfare rights team. the team told Katherine her options: move to a smaller home or find the cash to make up the shortfall every month.

Katherine has lived in lewisham for a long time. she has strong local links and really didn’t want to leave so the welfare rights team has helped her find a way to increase her income.

she has decided to take in a lodger for one of the rooms and that will help pay the rent.the team has also referred her son to our apprenticeship scheme, and already he has an interview lined up.

if Katherine had not planned ahead for the ‘bedroom tax’ it's very likely that she wouldn't have been able to pay her rent. she would have fallen into debt and in time she and her son could have been evicted.

beDroom tax Drop-in surgeriesDrop-in for information and advice on moving home, money and welfare benefits, including discretionary housing payments, and employment.

i albion house:12 april from 3-7pm.

i arcola street:9 and 25 april from 10-12pm and 7 may from 2-4pm

Welfare rights Drop-in surgeriesi albion house, se1: Mondays from 10am to 4.30pmi arcola street, e8: Thursdays from 2pm to 4.30pm

Drop-in for advice from one of our welfare rights experts or call us for friendly advice or to find out about your options. visit our website at www.familymosaic.co.uk/welfare-changes/index.html

to Call your loCal Welfare rights aDviser:

north anD West lonDon J020 7089 1323south anD east lonDon J020 7089 1187haCKney anD essex J01268 498 563

Katherine's story

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your servicesemployment & apprenticeshipsCall the Customer Care line just Dial ✆ 0300 123 3456 » then press 2 soon opening 8am-8pm ● monDay to friDayanD saturDay morning 9am-1pm ✌●9 april!

healthier you healthier banK balanCe

q020 7089 1345 to contact our employment team

Work is good for your bank balance but what about your wellbeing? When the NHS reviewed more than 400 scientific studies looking at employment and health it found that people in work tend to enjoy happier and healthier lives.

There was also strong evidence to show that getting back to work is often the best way to recover from health conditions like back pain, stress, depression and high blood pressure.

We know it's the best way to make you financially independent. But the increase in personal wellbeing also makes an excellent case for investing resources in ways to help you find paid employment. And it's why we are committed to supporting 1000 of you into jobs over three years.

We’ve so far helped 220 of you into employment this year - so we must be doing something right.

We understand that if you haven’t been in work for a long time, or have tried but not been able to get a job, it can damage your confidence and make you feel low.

This is partly why we started our employment boot Camp and get that job courses. Many of you who have completed these courses have told us how you feel much more positive about life in general, and about finding a job.

Living in a city or town means we have limited space. A lot of it we have to share, like our hallways or gardens. These are what we call communal areas.

safety comes firstWe do our best to keep your communal areas safe and to do so we will sometimes need your help.

Any goods left in a communal area can cause a safety risk to everyone who uses that space. By 'goods' we mean any item we believe is your personal property.

If we find your goods in a communal area we will give you a fixed amount of time to move them or collect them.

If we think the goods are a serious fire risk, they will go straight into storage. If you don’t collect them within the time given to you, we have the right to sell them or give or throw them away.

We will throw away anything that is perishable or hazardous or looks like rubbish or bulk refuse.

These are examples of typical things we've recently had to remove from communal areas:●● electrical goods, such as

televisions and stereos●● bikes, pushchairs and

disability buggies●● clothes hanging on driers or over handrails and shoes.

Removing and storing goods is costly and the money could be spent on better things. It is also unfair to your neighbours so, if we have to pay to move your goods, we will charge you for the cost to us of storing, disposing of or reselling the goods.

Do you think work can make you healthier? We asked yvonne from Islington, who has just found a job – with a little support from us

'I had been out of work for over a year when a letter came through the post inviting me to register with Family Mosaic’s employment team.

After calling the team, I was invited to a CV

workshop. I went along and, as well as getting valuable tips on my CV, I was made to feel very welcome by all the staff. They made me feel as though they really cared about me as a person.

After the workshop I was given the opportunity to do a voluntary work placement in Family Mosaic’s human resources department. I found that learning new skills and feeling part of a team really gave me back my confidence.

After my placement I used the computers, telephones and one-to-one support offered by the employment team. After a short time I found a job locally. I’m sure I got it because of the changes to my CV and the fact that I had recent work experience through the work placement.

Working again has made such a difference to the way I feel. Although I’m busier, I wake up with more energy and purpose. I think all housing associations and councils should provide this kind of help and support to their tenants. It has changed my life and my family's.'

Yvonne

Get fit for work

you saiD… We DiD…you saiD... you didn't want your goods moved from communal areas without our giving you the chance to move them or take them back

We DiD... take a fresh look at our disposal of goods policy. It now makes clear your responsibilities and ours if we remove goods from a communal area.

you saiD... you wanted clearer guidance on installing and taking down satellite dishes

We DiD… make a new satellite installation permission application form. It tells you clearly where we will permit a dish and where we won't, and why a satellite dish already installed has to be taken down. Before you put up a dish, we have to sign the form.

you saiD... you wanted to be quite sure service charged items for major repairs had been finished to a good standard.

We DiD... appoint quality control inspectors who can get involved if there are any disagreements.

you (leaseholDers) saiD... you wanted total reassurance that before we handed over property management to an outside agent, they first had the right information about their responsibilities

We DiD... agree to meet agents before handing over properties to make sure they understand clearly what we expect of them. We also make sure they know who here to contact on management, service charges and tenancy matters.

gooD as golDKeeping your gooDs out of harm's Way

Bikes and other items left in halls could cause a fatal delay for anyone trying to escape a fire

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Voici Connections le bulletin régional des locataires. Si vous ne pouvez pas lire ce bulletin en anglais et s’il y a des articles qu’il vous faudrait faire traduire en l’une des langues mentionnées ci-dessous, veuillez nous contacter à enquiries@familymosaic.co.uk ou téléphoner au q020 7089 1000.

Este es su boletín de noticias regional Connections. En caso de que no pueda leer este boletín en inglés y necesita que alguna parte de éste sea traducido a una de los idiomas que aquí se indica, le rogamos se ponga en contacto con nosotros a través de la dirección de correo electrónico enquiries@familymosaic.co.uk o llamando al q020 7089 1000.

Warsidahan goboleed waa mid loogu talogalay ijaartayaasha, Connections. Hadii aadan warsidahan ku akhrin karin Ingiriisi, isla markaana u baahato in qeybo lagugu soo turjubaano luqadahan halkan ku xusan, fadlan nagala soo xiriir enquiries@familymosaic.co.uk ama soo wac q020 7089 1000.

Connections, Family Mosaic Konut Kurumu’nun Doğu Londra yöresindeki kiracıları için çıkardığı bir dergidir. Bu derginin Ingilizcesini okuyamıyorsanız ve herhangi bir bölümünün Türkçe’ye çevrilmesini istiyorsanız, lütfen q020 7089 1000 numaraya telefon ederek ya da internete bağlanıp enquiries@familymosaic.co.uk adresine mesaj göndererek bizimle iletişim kurun.

Speaking your language

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general needs housing or leasehold enquiries:Customer care line q0300 123 3456, option CustomerCareline@ familymosaic.co.uk

head officeAlbion House, 20 Queen Elizabeth St, SE1 2RJ q020 7089 1000 www.familymosaic.co.uk

essex officePembroke House, Northlands Pavement, Pitsea SS13 3DU q01268 498 500

Care and supportLondon q020 7089 1000Essex q01268 498 500

Welfare rights officersTo speak to a welfare rights officer see page 8 for numbers or call the customer care line on q0300 123 3456, option

employment team (formerly Pathways2work) q020 7089 1345

report repairswww.familymosaic.co.ukq0300 123 3456, option If you live in London press 1 If you live in Essex press 2

q020 7089 1000

q020 7089 1000.

Staying in touch with us

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We have opportunities for unemployed young people needing repairs-related work experience.

to apply you must be at least 16 years old, unemployed, a family mosaic resident or customer, or getting services from in touch.

Interested job seekers should call the employment team by tuesday 30 april on J020 7089 1345 or send an email to h employmentteam@familymosaic.co.uk

Do you neeD help getting your first job?