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Connecting you with care:
Healthy ConversationsMarch 2010
Created by Champlain CCAC and Service Provider partners, 2010 2
Introductions
Please introduce yourself to your group– My name is…– One thing I really like about my
job is…
Created by Champlain CCAC and Service Provider partners, 2010 3
Introductions
CHAMPIONS - Please introduce yourself to your group– Your name– Why you chose to become a
champion of healthy conversations– How have you been using the tool? – What benefits have you experienced?
Connecting you with care:
Healthy ConversationsMarch 2010
Created by Champlain CCAC and Service Provider partners, 2010 5
Who is here?• Service providers
• Client Services
• Corporate Services
• Human Resources, Organizational Development and Communications
• Healthy Conversations’ Champions!
Created by Champlain CCAC and Service Provider partners, 2010 6
Objectives for todayMorning
• To create common language and understanding
• To learn about and practice using skills and tools to facilitate engaging in healthy conversations
Afternoon
• To practice applying what we have learned to the CCAC key corporate tools
Created by Champlain CCAC and Service Provider partners, 2010 7
Background on the project• Healthy Work Environment fund grant
program through HealthForceOntario (MOHLTC)
• Program objectives: design, implement, evaluate and disseminate healthy work environment tools and leading practices
• “Respect in the workplace”: 1 of 4 areas of focus
Created by Champlain CCAC and Service Provider partners, 2010 8
Why spend money on this?
• Recognized high levels of stress, burn-out, depression
• Valuing healthcare providers
• Dissemination – sharing with other health system partners
Created by Champlain CCAC and Service Provider partners, 2010 9
Project builds on…• Expands on leadership development
program + Personal and Professional Development Series (reached ~250 CCAC staff)
• Supports the journey of learning organizations
• Use of a Champion model
Created by Champlain CCAC and Service Provider partners, 2010 10
How does this fit?• Supports day-to-day and other
projects
• Tools and strategies for engaging with clients, colleagues
• Applicable when planning and implementing projects
• Supports Bill 168 – Workplace Violence
Created by Champlain CCAC and Service Provider partners, 2010 11
This Morning• Tools to enable you in creating
healthy conversations• Experiences to use some of the
new tools that we have shared• Time for you to share, talk and
digest what this means to your organization
Created by Champlain CCAC and Service Provider partners, 2010 12
Your Role
• Understand the tools• Play - dare to try it!• Observe yourself and share
Created by Champlain CCAC and Service Provider partners, 2010 13
Count the letters
• Turn your paper over and count the letter F
• Write the number on the BACK of your sheet
• Leave it face down
Created by Champlain CCAC and Service Provider partners, 2010 14
Count the letter
Hand your paper over, sentence side down to the person on your right
Created by Champlain CCAC and Service Provider partners, 2010 15
Count the letter
Count the letter F is this new sentence and write/confirm your answer on the back.
Created by Champlain CCAC and Service Provider partners, 2010 16
Count the letter
Hand your paper over, sentence side down to the person on your right
Created by Champlain CCAC and Service Provider partners, 2010 17
Count the letter
Count the letter F is this new sentence and write/confirm your answer on the back.
Created by Champlain CCAC and Service Provider partners, 2010 18
FFEATURE FFILMS ARE THE RESULT OFF YEARS OFF SCIENTIFFIC STUDY
COMBINED WITH YEARS OFF EXPERIENCE.
How many did you spot?
Created by Champlain CCAC and Service Provider partners, 2010 19
Debrief in groups
• So what does this mean for us in our workplace?
• In conversation with one another? • In conversation with our clients?
Created by Champlain CCAC and Service Provider partners, 2010 20
What are Healthy Conversations?Healthy• We both feel heard and
valued• We express our
emotions both positive and negative
• We achieve something important, together
• Our relationship is improved, even if the conversation was challenging
Unhealthy• We each feel blamed
and/or judged• Emotions are
suppressed or used against the other
• One wins, one loses. I’m right you’re wrong
• We stay locked in our stories about each other: hero, victims, villains
Created by Champlain CCAC and Service Provider partners, 2010 21
Healthy conversations
Champions, please share a recent conversation that you had or heard that you feel illustrates the power of healthy conversations for you
Created by Champlain CCAC and Service Provider partners, 2010 22
The Five Disciplines
Created by Champlain CCAC and Service Provider partners, 2010 23
The Five Disciplines
Created by Champlain CCAC and Service Provider partners, 2010 24
YOUR Healthy Conversation
Reflect on a conversation that you had recently that you wish would have been healthier
Created by Champlain CCAC and Service Provider partners, 2010 25
Personal Mastery
... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.
Created by Champlain CCAC and Service Provider partners, 2010 26
Personal Mastery
... Is being aware of your thoughts and emotions, committing to lifelong learning and understanding how you currently are and how you want to be.
Mental Models
... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act.
Created by Champlain CCAC and Service Provider partners, 2010 27
Created by Champlain CCAC and Service Provider partners, 2010 28
Mental models
Created by Champlain CCAC and Service Provider partners, 2010 29
Mental models
Created by Champlain CCAC and Service Provider partners, 2010 30
... Is the ability to see from multiple perspectives and identify assumptions and attitudes that influence how you think and act.
Mental Models
Systems Thinking
... Is seeking to understand and appreciate the impact of actions on other parts of the system.
Created by Champlain CCAC and Service Provider partners, 2010 31
Systems Thinking
... Is seeking to understand and appreciate the impact of actions on other parts of the system.
Created by Champlain CCAC and Service Provider partners, 2010 32
Created by Champlain CCAC and Service Provider partners, 2010 33
Learning Partner
Explore with your learning partner how some of these tools could have contributed to your conversations
Created by Champlain CCAC and Service Provider partners, 2010 34
Team Learning
... Is the ability of a group to think and learn together and to understand the value of the whole.
Created by Champlain CCAC and Service Provider partners, 2010 35
Created by Champlain CCAC and Service Provider partners, 2010 36
Shared Vision
... Is the ability of a group to create and hold a shared view of a mutually desirable future.
Created by Champlain CCAC and Service Provider partners, 2010 37
Created by Champlain CCAC and Service Provider partners, 2010 38
Shared Vision
Created by Champlain CCAC and Service Provider partners, 2010 39
Created by Champlain CCAC and Service Provider partners, 2010 40
String Puzzle
• You must work to get yourselves free (back to the starting position), so that you can both walk away
• Cannot remove the loops from your hands.
• Cannot remove the loops from your partner’s hands
• Cannot cut the rope/loop
Created by Champlain CCAC and Service Provider partners, 2010 41
Shared Learning• What does today’s learning offer to
your day-to-day conversations?• Which of the 5 disciplines do you
think will be the most fun/important for you to play with?
• How can you use this material in the next week?
• What will you commit to?
Created by Champlain CCAC and Service Provider partners, 2010 42
Just try it…
• Observe your conversations• Use your tools – ask questions• Encourage others to attend the
sessions• Have fun and enjoy learning
Change happens one conversation
at a time…
Created by Champlain CCAC and Service Provider partners, 2010 43
Created by Champlain CCAC and Service Provider partners, 2010 44
Going Forward
• Dare to try new things together• Call upon the Champions• Share your experiences and your
ah-has with one another