Connecting You to Services in Sefton · Welcome Welcome to the Sefton CVS quick guide to Connecting You to Services in Sefton. We hope this information will prove to be helpful for

www.seftoncvs.org.uk

Connecting You to Services in Sefton

Connecting You to Services in Sefton

This directory was created with the support of the following organisations:

Welcome

Welcome to the Sefton CVS quick guide to Connecting You to Services in Sefton.

We hope this information will prove to be helpful for anyone living in Sefton, but particularly for our older residents who may want a direct and uncomplicated route to accessing key services, organisations and activities.

In addition, our aim has been to identify a ‘person-to-person’ connection where possible, recognising that not everyone is able or willing to use online facilities.

We also hope that it will become a key resource for health and social care professionals, supporting people who want to access these types of services throughout Sefton.

All details are correct at the time of printing (autumn 2017) but we appreciate that services and organisations go through changes, including to their contact details. Also, we cannot list every service here, although there are many more available.

We have therefore included a page in each section for the Sefton CVS Signposting Service. Just call one of the Signposting Service numbers for help in finding the service, activity or organisation you require.

Best wishes

Nigel Bellamy Deputy Chief Executive – Sefton CVS

Each of the cards in this directory has a question on the front and the answer to the question on the back.

There are five thematic sections, as listed on this page.

Section 1Health and Social Care

Section 2Community Safety

Section 3Home Life

Section 4Leisure and Social Activities

Section 5Finance

Cards

Cards

Cards

Cards

Cards

1-36

37-45

46-54

55-63

64-76

This document is available in both printed and digital versions. If you prefer to have access to a digital version for your phone, computer or other device please see the back cover for details of how to download a suitable file.

The supply of printed copies is limited therefore please pass on this printed guide to someone else who really needs it, if you prefer to look at it electronically.

We can also supply this guide in other formats upon request. Please call us on 0151 920 0726 for more details.

Section 1Health and Social Care

Is there an aspect of health and social care, community safety, support at home, social activities or financial services that you need some further advice and information on?

Are you unsure which services or activities would be most appropriate for you?

Would you like to speak to someone about the services or activities that are available?

If so contact the Sefton CVS Signposting Service on:

Telephone: 0151 920 0726 ext 241 to be connected to services for south Sefton (Maghull, Lydiate, Litherland, Bootle, Seaforth, Crosby, Thornton and Hightown areas)

or

Telephone: 01704 517810 to be connected to services for north Sefton (Formby, Ainsdale, Birkdale and Southport areas)

Sefton CVS Signposting Service

I want a new doctor – how can I change?

Question Card 1

Depending on where you live, contact:

South Sefton CCG Telephone: 0151 247 7000 Email: [email protected]

Southport and Formby CCG Telephone: 01704 387028 Email: [email protected]

or NHS England Telephone: 0300 311 22 33

Or contact the practice you wish to change to and complete the form.

Answer Card 1

I’m feeling unwell but cannot easily get out to visit my GP. Who can I contact for advice?

Question Card 2

Contact your GP practice – they may be able to organise a home visit.

Alternatively you can speak to the NHS 111 service for advice over the phone.

Answer Card 2

I am struggling at home due to an injury or disability. How do I obtain support?

Question Card 3

Ask your GP to refer you to the Community Physiotherapy Team if you live in south Sefton, or to the Southport and Formby Adult Therapy Team if you live in north Sefton.

These teams support adults to be as independent as possible at home and to have an improved quality of life.

South Sefton Team Telephone: 0151 247 6113

Southport and Formby Team Telephone: 01704 385080

If you are over 65 and at risk of falling and you want to increase your independence contact:

Active Lifestyles Telephone: 0151 934 2352 for details of how to access support sessions.

Answer Card 3

I feel unwell, but don’t want to bother the GP. Who can I talk to?

Question Card 4

Your local chemist can advise and provide treatment for minor ailments. Ask at your local chemist for the NHS Care At The Chemist scheme.For minor illness you can visit the NHS Sefton Litherland Walk-In Centre without an appointment.

Litherland Walk-In Centre Litherland Town Hall Health Centre Off Hatton Hill Road/Field Lane Liverpool L21 9JN

Telephone: 0151 475 4667Open every day 8am to 8pm including bank holidays.

Answer Card 4

I have a query, or would like more information about my medication. Who can I ask?

Question Card 5

Ask your local community pharmacy.

They don’t just dispense medicines. They offer a range of health services that you may not be aware of such as a minor ailments service, screening for diabetes and high blood pressure and stop smoking services.

The telephone number of your local pharmacy can be obtained from:

NHS England Telephone: 0300 311 22 33

Or visit the NHS Choices website at: www.nhs.uk

Answer Card 5

How do I arrange an optician’s visit at home?

Question Card 6

Some opticians provide a home visit service for patients who find it difficult to attend their premises. This can provide access to the same offers, products and high standard of care available on the high street.

Check with local opticians for availability.

Or you can contact:

Healthwatch Sefton Freephone: 0800 206 1304 Telephone: 0151 920 0726 ext 240 Text: 07434 810438 Email: [email protected]


Answer Card 6

What can I do if I have concerns about my teeth, gums or mouth?

Question Card 7

Dental checks at least once a year are vital for a healthy mouth, even if you have dentures or no teeth.

They can help with:- Bleeding or swollen gums- Bad breath- Tooth decay- Recognising the signs of oral cancer

If you need help with an urgent dental problem call the Emergency Helpline on 0161 476 9651(local rate).

To find a NHS dentist in your area contact NHS England on Telephone: 0300 311 22 33

If you are unable to attend the dentist and feel you need a home visit, speak to your dental practice.

For more information on dental health speak to the NHS 111 service or visit the NHS Choices website at www.nhs.uk

For advice on how to access dental services in Sefton contact:


Answer Card 7

What should I do if I have a foot problem?

Question Card 8

People with foot problems are eligible to receive an assessment for podiatry care. Access to the service is by completion of an application form which is available from all health centres and GP surgeries.

The podiatry service offer home visits for patients who are housebound but referrals must be made by a healthcare professional who can confirm that the person is unable to leave their home to receive their care.

For advice on how to access foot care services contact:



Answer Card 8

I’m worried about mine or someone else’s mental health. What should I do?

Question Card 9

Discuss your concerns with a member of the medical staff at your GP practice, or any health or social support service you are in contact with.

Or contact Access Sefton on 0151 955 3210 to arrange an appointment (you need to be registered with a Sefton GP).

Or you can call the Mind national helpline for advice and support on Telephone: 0300 123 3393 Text: 86463

Answer Card 9

What can I do for myself to help stay mentally healthy?

Question Card 10

Try using the five steps to mental wellbeing:

• Connect – connect with the people around you: your family, friends, colleagues and neighbours.

• Be active – you don’t have to go to the gym for exercise. Find an activity that you enjoy and make it part of your life.

• Keep learning – learning new skills can give you a sense of achievement and a new confidence.

• Give to others – acts such as volunteering at your local community centre can improve your mental wellbeing and help you build new social networks.

• Be mindful – be more aware of the present moment, including your thoughts and feelings.

For advice on how to access counselling services contact:

Sefton CVS Signposting Service Telephone: 0151 920 0726 ext 241 or 01704 517810

Answer Card 10

Who can I contact if I am worried about my memory, or have a diagnosis of Alzheimer’s disease or other form of dementia?

Question Card 11

You can speak to your GP about your concerns or contact:

Alzheimer’s Society Services Sefton Local office: 01704 539967 National helpline: 0300 222 1122

Admiral Nursing Direct dementia helpline Telephone: 0800 888 6678

Answer Card 11

Where can people diagnosed with cancer access information and support?

Question Card 12

Sefton Cancer Support Group 1 Duke Street Formby L37 4AL

Telephone: 01704 879352/ out of hours 01704 876613

May Logan Healthy Living Centre 294 Knowsley Road Bootle L20 5DQ

Telephone: 0151 922 8588

The Macmillan Cancer Information and Support Centre Drop-In sessions 10am to 4pm Monday to Friday

20 Stanley Street, Southport, PR9 0BY

Telephone: 01704 533024

The Macmillan Community Navigator Service Telephone: 0151 920 0726 ext 217

Answer Card 12

How often will I be invited to NHS cancer screening programmes?

Question Card 13

Bowel cancer screening – all men and women aged 60 to 74 will be sent a free screening kit every two years. People over the age of 75 can self-refer. For further information or to request a kit please phone for free on Telephone: 0800 707 6060

Breast cancer screening – women aged between 50 and 70 are invited for breast screening every three years. The breast screening programme is trialling an expansion of the screening to cover women between the ages of 47 and 73. Women over the age of 70 can self-refer by phoning their breast screening unit direct.

Cervical screening – women aged 25 to 49 are invited for cervical screening every three years, and women aged 50 to 64 every five years. Women over 64 can be screened if their previous three tests were not clear or if they have never been screened.

To receive invites to attend any of the above screening programmes you must be registered with a GP.

Answer Card 13

Who can I talk to about HIV issues for myself or a family member?

Question Card 14

You can discuss your concerns with your GP or:

Sahir House is the HIV support, information and training centre for Merseyside. Offering a wide range of services to people living with or affected by HIV on Merseyside, HIV awareness training and up-to-date HIV information.Telephone: 0151 237 3989 Email: [email protected]

or visit the website www.sahir.org.uk

Answer Card 14

How do I access support to stop smoking?

Question Card 15

Smokefree Sefton Telephone: 0300 100 1000

Living Well Sefton Telephone: 0300 323 0181

The Living Well Sefton team can help you to access stop smoking services.

If you live in south Sefton you may also ask your GP to refer you to a Health Trainer from the Sefton CVS Reablement Team.

Telephone: 0151 920 0726 ext 217 or 219 for further information.

Answer Card 15

Question Card 16

I would like to improve my health and wellbeing by making small changes to my lifestyle such as:- Eating healthier food- Losing weight- Taking up some gentle exercise

Who can I contact for help?

Living Well Sefton This is a free service open to all residents of Sefton or those registered with a Sefton GP.

The team can help you with:- Improving your wellbeing- Exercising more- Cooking and eating better

Telephone: 0300 323 0181

If you live in south Sefton you may also ask your GP to refer you to a Health Trainer from the Sefton CVS Reablement Team.

Telephone: 0151 920 0726 ext 219 for further information.

Active Lifestyles For information about the Active Lifestyles Exercise Referral Programme.

Telephone: 0151 934 2352

Answer Card 16

Question Card 17

Where can I go for advice on alcohol and drug addiction?

Ambition Sefton Provided by Mersey Care NHS Foundation Trust to help and support the residents of Sefton who have a drug and alcohol problem.

You can ask your GP, practice nurse, other health professional or voluntary sector agency to refer you or arrange an appointment.

Sefton House Canal Street Bootle L20 8AH

Telephone: 0151 944 5334

8 Church Street Southport PR9 0QT

Telephone: 01704 534759

Answer Card 17

Question Card 18

I have had a stroke – where can I go for help?

Stroke Association National helpline: 0303 3033 100

South Sefton Information, Advice and Support Service The Community Centre Formosa Drive Liverpool L10 7LQ

Telephone: 0151 305 0012/ 0151 305 0011

Southport and Formby Information, Advice and Support Service 52 Hoghton Street Southport PR9 0PN

Telephone: 01704 385135

You can also contact The Brain Charity Telephone: 0151 298 2999 Email: [email protected] Website: www.thebraincharity.org.uk

Answer Card 18

Question Card 19

I have a neurological condition. Where will I find help and support for myself and my family?

The Brain Charity provides emotional support, practical help and social activities to anyone with a neurological condition and to their family, friends and carers. There are hundreds of different neurological conditions including stroke, dementia, learning disability and brain injury.

Telephone: 0151 298 2999 Email: [email protected]

Answer Card 19

Question Card 20

I am afraid of falling at home. What can I do?

If you live in south Sefton and are over 65 you can be referred by your GP for assessment by the Falls Co-ordinator.

If you live in the Southport and Formby area (north Sefton) and you are over 65, the Falls Prevention Service can offer you an assessment in your own home if you have fallen or are fearful of falling. You can contact the service directly for advice:

Telephone: 01704 385077 or self-referral.

8.30am to 4.30pm Monday to Friday (excluding bank holidays)

If you are over 65 and at risk of falling and you want to increase your independence contact the Active Lifestyles (Sefton) Team on:Telephone: 0151 934 2352 for details of how to access support sessions.

Answer Card 20

Question Card 21

What can I do to give me reassurance and remain more independent in my own home?

SeftonArc – Telecare The Telecare Service can help you to live independently in your own home for longer. In an emergency you can call for help by pushing a button. Other sensors and alarms are available including falls detectors, smoke alarms, carbon monoxide detectors and flood detectors.

Telephone: 0151 934 3785 Email: [email protected] Website: www.seftonarc.comSefton Council, 209 Linacre Lane Bootle L20 6AD

Answer Card 21

Question Card 22

Who do I contact if I require a wheelchair, and who do I get in touch with to arrange collection of equipment supplied to me by a therapist?

If you wish to be assessed for permanent provision of a wheelchair contact your GP practice, social worker or health practitioner who can make a referral to the Wheelchair Service.

If you live in the Southport and Formby area contact the Southport and Formby Wheelchair Service:

Telephone: 01704 387258

Community Equipment Service To arrange collection of unwanted equipment: Telephone: 0151 288 6208 Email: equipment.service@ sefton.gov.uk

Answer Card 22

Question Card 23

Who do I contact to access a range of community healh and care services in north Sefton?

Lancashire Care NHS Foundation Trust delivers a range of community health services across the area, mainly in Southport and Formby. For more details contact your local reception centre.

Churchtown Telephone: 01704 387200

Formby Telephone: 01704 387210

Southport Telephone: 01704 387220

Ainsdale Telephone: 01704 387230

For more information on specific services, see other cards in this Health and Social Care section. You may also contact the following Lancashire Care services:

Podiatry (foot care) Telephone: 01704 387222

Pain management Telephone: 01704 387235

Diabetes Telephone: 01704 387270

Answer Card 23

Question Card 24

Who should I contact to get a regular delivery of continence products?

If you feel you or someone you care for needs continence products you should contact your GP for a referral to the Continence Service.

If you already use the service and need to re-order your monthly products call: Telephone: 01704 387275 or 01704 387276

For information on continence services call: Telephone: 01704 387274

Answer Card 24

Question Card 25

I am struggling at home and need advice about special equipment or adaptations – who do I contact?

Sefton Health and Social Care Customer Access Team Telephone: 0151 934 3737 will arrange for an assessment of your needs.

Answer Card 25

Question Card 26

Who do I contact if I am struggling at home and might need some support with washing, dressing or general help to maintain my independence?

Sefton Health and Social Care Customer Access Team Telephone: 0151 934 3737 will arrange for an assessment of your needs.

Answer Card 26

Question Card 27

I find cooking for myself difficult. Who can deliver ready prepared meals?

For details of local hot meal deliveries and suppliers contact Sefton Council: Telephone: 0345 140 0845

Ainsdale Community Care will deliver hot, ready prepared meals for a small charge to local residents. For more details contact: Telephone: 01704 574838

For information about where to find local lunch clubs and other options for hot meals or frozen prepared meal deliveries in your area contact the Sefton CVS Signposting Service. Telephone: 0151 920 0726 ext 241 (Waterloo office) Telephone: 01704 517810 (Southport office)

Answer Card 27

Question Card 28

I care for someone else. Where can I go to get some support?

You can contact the Sefton Carers Centre support team for help and advice:

Telephone: 0151 288 6060 (Monday to Friday 9am-4.30pm)

You can also visit Sefton Carers Centre, 27-37 South Road, Waterloo L22 5PE without appointment on Monday, Tuesday and Thursday 9.30am-4.30pm

Answer Card 28

Question Card 29

I have a long-term health condition. What support groups are available?

Local and national support groups are available for a wide range of health conditions.

For details contact:


Answer Card 29

Question Card 30

Who can I ask to speak on my behalf?

For older people:

Sefton Pensioners’ Advocacy Centre (SPAC) Telephone: 01704 538411

Sefton Advocacy Telephone: 01704 500500 Email: [email protected]

Answer Card 30

Question Card 31

What services are available to support those who are bereaved?

Access Sefton Talking Therapies This is a free and confidential service available to anyone 16+ and registered with a Sefton GP. You can self-refer. Telephone: 0151 955 3210 Email: CWP.AdminAccessSefton @nhs.net

Or ask your GP for a referral.

Samaritans Freephone: 116 123 open 24 hours a day 365 days a year.

CRUSE Bereavement Care Offers a telephone support service: Freephone: 0808 808 1677 which is available: Monday 9.30am-5.30pm Tuesday 9.30am-8.00pm Wednesday 9.30am-8.00pm Thursday 9.30am-8.00pm Friday 9.30am-5.30pm

Answer Card 31

Question Card 32

I would like to provide feedback on the health and/or social care I have received. Who should I contact?


or NHS England Telephone: 0300 311 22 33

Answer Card 32

Question Card 33

How do I get involved in shaping the health and social care services of the future?


NHS England Telephone: 0300 311 22 33

Answer Card 33

Question Card 34

How do I apply for a blue badge?

You will need to complete an application form which can be obtained from any Sefton One Stop Shop:

Bootle One Stop Shop 324 Stanley Road Bootle L20 3ET

Southport One Stop Shop Cambridge Arcade Southport PR8 1DA

Or contact Sefton Council Telephone: 0345 140 0845

Or apply direct online at: Website: www.bluebadge.direct.gov.uk/directgovapply.html

Answer Card 34

Question Card 35

I am due to go into hospital and have nobody to care for my pet. Where can I find help?

If you are in hospital temporarily, making a permanent move into residential care or just need some support with walking your dog, contact:

Cinnamon Trust Telephone: 01736 757900

Answer Card 35

Question Card 36

I have numerous medical appointments and have difficulty attending them as I cannot drive and am not mobile enough to use public transport. Where can I get help?

North West Ambulance Patient Transport Service Non-emergency transport for patients attending hospital or requiring transfer from one hospital to another, who are unable to make their own way due to medical or clinical needs. Telephone: 0800 032 3240 or 0151 261 2580

British Red Cross Transport Support Team Telephone: 01925 229740

Answer Card 36

Section 2Community Safety






or



Question Card 37

Can I report a crime without anyone knowing it was me?

Answer Card 37

Crimestoppers You can contact this service anonymously: Telephone: 0800 555 111 Twitter: @crimestoppersuk Facebook: @crimestoppers YouTube: @crimestoppersuk

Question Card 38

How do I get support after being a victim of crime?

Answer Card 38

Victim Support Merseyside Telephone: 0150 353 4003

This service provides general advice to people who have been the victims of a crime.

Second Floor, Bridgewater Complex, Canal Street, Liverpool L20 8AH

Question Card 39

How can I report unwanted callers and other rogue traders?

Answer Card 39

If you wish to make a complaint about a business or trader you must contact the Citizens Advice Consumer Helpline in the first instance.

Telephone: 03454 04 05 06

You can set up BT Call Protect if you are receiving unwanted calls on your phone.

Telephone: 1572 to access this free service.

Question Card 40

Who do I contact about a problem with anti-social behaviour?

Answer Card 40

You can report anti-social behaviour to Merseyside Police by calling 101 or 999 in an emergency.

Alternatively, you can report anti-social behaviour to your registered social landlord, who will also provide support and advice.

Question Card 41

I think I am targeted due to my disability, race, religion, sexuality or gender. Who can I contact for advice?

Answer Card 41

This could be a hate crime. Such crimes can include verbal abuse, violence, abusive calls or texts, damage to property, arson, dumping of rubbish, harassment and other behaviour.

For advice and assistance please call 101 and ask to speak to Merseyside SIGMA Unit Officers. In an emergency always call 999.

Stop Hate Crime Telephone: 0800 138 1625 24-hour Helpline

Question Card 42

I think I might be suffering from domestic abuse. How can I get support?

Answer Card 42

Independent Domestic Violence Advisors Team Telephone: 0151 934 5142 Email: [email protected]

Sefton Women and Children’s Aid (SWACA) Telephone: 0151 922 8606 Text Helpline: 07779 745594

National Domestic Violence Helpline Telephone: 0808 2000 247

Question Card 43

How can I contact my local police station?

Answer Card 43

Use one of the following numbers to contact the Merseyside Neighbourhood Police Teams in South, East, West and North Sefton Telephone: 0151 709 6010 or 101

Question Card 44

How can I get minor repair work carried out on my home?

Answer Card 44

Sefton Helping Hands can provide practical assistance with some household tasks.

To check if they can assist you please contact:

Sefton Helping Hands Woodend Centre Woodend Avenue Crosby Liverpool L23 2TY

Telephone/Fax: 0151 932 9008

Office opening hours Monday-Thursday 9am-4pm Friday 9am-3pm

Question Card 45

I’m concerned about my own or someone else’s safety. Who can I contact?

Sefton Council

Answer Card 45

Concerns can be reported to Sefton Council. Telephone: 0151 934 3737

In an emergency you can call 999 at any time.

Section 3Home Life






or



Question Card 46

How can I make my home more warm and cosy?

Answer Card 46

Affordable Warmth Scheme A Government scheme offering a variety of measures aimed at improving home heating and energy efficiency.

Telephone: 0151 934 2222

Question Card 47

How can I get a home fire safety check and smoke alarms fitted?

Answer Card 47

Merseyside Fire Safety Team Telephone: 0800 731 5958 They offer these services free if you are over 65.

Question Card 48

How do I get a tradesman or gardener that I can rely on?

Answer Card 48

To find a tradesperson for your area contact:

TrustMark Telephone: 0333 555 1234

or the Citizen’s Advice Bureau Consumer Helpline: 03454 04 05 06 or Telephone: 03444 111 444

Question Card 49

Where can I get advice about moving to more suitable housing, or about homelessness?

Answer Card 49

Sefton Housing Options Team Ground Floor, Merton House, Stanley Road, Bootle L20 3UU

Monday–Thursday 10am–4pm Friday 10am–3pm

Telephone: 0151 934 3541

Question Card 50

How do I contact the refuse collection service?

Answer Card 50

Sefton Council Refuse Collection Telephone: 0345 140 0845 Website: www.sefton.gov.uk/2088

Question Card 51

How can I get in touch with Sefton Council? Sefton Council

Answer Card 51

Sefton Council Contact Centre Telephone: 0345 140 0845

This is the main contact number for Sefton Council and is suitable for all enquiries. Alternatively, some issues can be dealt with or reported online.

Website: www.sefton.gov.uk

Question Card 52

What are the emergency numbers for gas, water and electicity?

Answer Card 52

National Grid - gas For gas leaks - open 24 hours a day seven days a week.

Telephone: 0800 111 999

United Utilities - water Telephone: 0800 33 00 33 or 03456 723723

Electricity If you have a power cut and you are not sure who your local network operator is you can call 105 to be put through to your local provider.

Question Card 53

How can I apply for a free tv licence if I’m over 75?

Answer Card 53

Telephone: 0300 790 6165

You can also apply for a free TV licence online. Website: www.tvlicensing.co.uk

Question Card 54

Who can help me if my circumstances mean that I am unable to feed myself or my family?

Answer Card 54

South Sefton Foodbank and Southport Foodbank operate from various locations in the borough.

You will need a voucher from an agency such as Sefton CVS or Citizens Advice Bureau. For more details and the locations and opening times of foodbanks contact:

South Sefton Telephone: 0151 934 3055 or 0151 933 1300

Southport Telephone: 01704 544419

Section 4Leisure and Social Activities






or



Question Card 55

How do I find out how to get more fit and healthy?

Answer Card 55

To find out more about community groups and activities in your local area contact the Sefton CVS Signposting Service.

Telephone: 0151 920 0726 ext 241 (Waterloo office - south Sefton)

Telephone: 01704 517810 (Southport office - north Sefton)

Active Lifestyles offers a range of sports and fitness activities regardless of age or ability.

Telephone: 0151 934 2352

Living Well Sefton can advise you on how to get more exercise, improve your wellbeing and eat more healthily.

Telephone: 0300 323 0181

Question Card 56

How can I access leisure centres across Sefton?

Leisure Centre

Answer Card 56

The leisure centres across Sefton are:- Bootle Leisure Centre

Telephone: 0151 330 3301- Crosby Lakeside Adventure Centre

Telephone: 0151 966 6868- Dunes Splash World (Southport)

Telephone: 01704 537160- Formby Pool

Telephone: 01704 879366- Litherland Sports Park

Telephone: 0151 288 6288- Meadows (Maghull)

Telephone: 0151 288 6727- Netherton Activity Centre

Telephone: 0151 525 5106

Contact Sefton Council on Telephone: 0345 140 0845 to find out more about leisure opportunities and opening hours.

Question Card 57

Who can help me to be more physically active and meet new friends in the local community?

Answer Card 57

Active Lifestyles Telephone: 0151 934 2352

Living Well Sefton Telephone: 0300 323 0181

To find out more about community groups and activities in your local area you can also contact the Sefton CVS Signposting Service.



Question Card 58

What do Sefton libraries have to offer me?

Answer Card 58

- Books – standard print and large print, plus talking books on tape and CD. All books are free for you to borrow. Children and people with a visual impairment can also take advantage of free reservation.

- DVDs and /or music CDs – for hire.- Free computer access and

freeinternet access for a maximum of two hours.

- Story and Rhymetime for pre-school children, their parents and carers.

To find out more about activities and opening times, as well as the Home Visit Library Service please contact your local library.

Southport Telephone: 0151 934 2118

Bootle Telephone: 0151 934 5781

Formby Telephone: 01704 874 177

Crosby Telephone: 0151 257 6400

Netherton Telephone: 0151 525 0607

Meadows (Maghull) Library Telephone: 0151 288 6727

Question Card 59

How can I join a group where I will continue to learn?

Answer Card 59

If you are looking to learn something new and develop your skills you can find a course to suit you, enrol and get started with Sefton Community Learning Service.

Telephone: 0151 934 4546

The University of the Third Age (U3A) organise a wide range of learning and leisure activities for those who are retired or semi-retired.

For information on how to find your local U3A Group:

Telephone: 0208 466 6139 Website: www.u3a.org.uk

The Life Rooms A Mersey Care service which provides a range of courses.

Telephone: 01704 383198

Question Card 60

Who can I contact for training to use a personal computer or laptop?

Answer Card 60

3TC provides a number of free training courses to help develop computer skills.

For more information contact Telephone: 0151 285 4000 Website: www.3tc4u.co.uk

Question Card 61

How do I find out about local community groups and activities?

Answer Card 61

To find out more about community groups and activities in your local area contact the Sefton CVS Signposting Service.



Question Card 62

I’m lonely but don’t feel confident attending new activities on my own. Where can I find support?

Answer Card 62

For information about befriender services and advice on receiving support if you are lonely or socially isolated, contact:

Age Concern Liverpool and Sefton Telephone: 01704 542993

Contact The Elderly Telephone: 0800 716543

Independent Age Telephone: 0800 319 6789

Silverline Telephone: 0800 4 70 80 90

To find out more about attending new activities in your local area contact the Sefton CVS Signposting Service.



Question Card 63

How can I find out the times of my local buses or trains?

Answer Card 63

Ring Traveline for up-to-date information on all local and national buses, trains and the Mersey Ferries.

Telephone: 0871 200 2233 (calls charged at 12p per minute)

Open 7am-8pm Monday-Friday and 8am-10pm Saturdays, Sundays and bank holidays.

Merseytravel Telephone: 0151 227 5181

or the Merseytravel Timetable Information Line on Telephone: 0151 236 7676 Website: www.merseytravel.gov.uk

Section 5Finance






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Question Card 64

I want to know more about direct payments.Where can I get information?

Answer Card 64

A direct payment is a cash payment that allows you to organise care services yourself, enabling you to choose the most appropriate services.

Sefton Direct Payments Team are based at Sefton Carers Centre, 27 – 37 South Road, Waterloo L22 5PE Telephone: 0151 288 6060 Email: [email protected]

Question Card 65

Where can I check that I am getting all the benefits I am entitled to?

Answer Card 65

Sefton Citizen’s Advice Bureau Telephone: 0344 493 0012

St Leonard’s Youth and Community Centre Peel Road, Bootle Telephone: 0151 933 1300

Age UK Advice Telephone: 0800 6781174

Welfare Rights Advisory Service (Sefton Council) Telephone: 0151 934 3660

Sefton Pensioners’ Advocacy Centre Telephone: 01704 538411

Royal British Legion Telephone: 0808 802 8080

SSAFA (Armed Forces Charity) Telephone: 0800 731 4880

Universal Credit Helpline Telephone: 0345 600 0723 Textphone: 0345 600 0743

Monday to Friday 8am to 6pm

Question Card 66

What benefits are available for people who care for someone?

Answer Card 66

For information and advice, or to make a claim, contact the Carers Allowance Unit.

Telephone: 0345 608 4321

Alternatively visit: Website: www.gov.uk/carers-allowance/how-to-claim

Contact Sefton Carers Centre for help and advice.

Telephone: 0151 288 6060 Website: www.sefton-carers.org.uk

Question Card 67

What benefits are available for people who have disabilities?

Answer Card 67

Personal Independence Payment To make a claim contact the PIP Claimline.

Telephone: 0800 917 2222

Alternatively visit: Website: www.gov.uk/pip

Attendance Allowance To make a claim or for information and advice contact: Telephone: 0345 605 6055

Alternatively visit: Website: www.gov.uk/ attendance-allowance/overview

Question Card 68

How do I find out about the state pension?

Answer Card 68

For general help and advice contact the Pension Service: Telephone: 0345 606 0265

To obtain a State Pension Statement contact: Telephone: 0345 300 0168

To claim State Pension contact: Telephone: 0800 731 7898

Alternatively visit: Website: www.gov.uk/ claim-state-pension-online

Question Card 69

Where can I get help around my personal or workplace pension?

Answer Card 69

The Money Advice Service Call for free and impartial money advice.

Telephone: 0800 138 7777 (calls are free)

Monday to Friday 8am-8pm Saturday 9am-1pm Sunday and bank holidays closed

Website: www.moneyadviceservice.org.uk

Question Card 70

How do I claim Pension Credit?

Answer Card 70

To claim Pension Credit contact the Pension Credit Claim Line: Telephone: 0800 99 1234

Alternatively visit: Website: www.gov.uk/pension-credit

For more information about Pension Credit contact the Pension Service: Telephone: 0345 606 0265

Question Card 71

Do I have to pay for prescriptions, dental services or eye tests?

Answer Card 71

You are entitled to free NHS prescriptions or eye tests if you are:- under 16 or over 60 (or aged 16 to

18 and in full-time education)- have a medical condition which

qualifies for an exemption- on Income Support- receive other qualifying benefits or

tax credits

You are entitled to free dental treatment if, when your treatment starts, you are:- under 18 (or under 19 and in

full-time education)

- pregnant or you’ve had a baby within the 12 months before treatment starts

- on Income Support or other qualifying benefits or tax credits

- staying in an NHS hospital and the hospital dentist carries out your treatment

For more information contact NHS England: Telephone: 0300 311 2233

If you are required to pay for NHS prescriptions, eye tests or dental treatment contact the Help with Health Costs Helpline: Telephone: 0300 330 1343

Question Card 72

How do I find out about winter fuel payments?

Answer Card 72

Winter Fuel Payment Centre The centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don’t want to claim by telephone.

Telephone: 0345 915 1515

Monday to Friday 8am-6pm

Website: www.nidirect.gov.uk/contacts/contacts-az/winter-fuel-payment-centre

Question Card 73

How do I find out if I am entitled to help with my housing or council tax costs?

Answer Card 73

Sefton Council Telephone: 0345 140 0845 and book an appointment with one of their advisors who will help you complete an application form over the telephone.

Or call in at one of the Sefton One Stop Shop offices (open Monday to Friday 9am-5pm):

- Bootle One Stop Shop, 324-342 Stanley Road, Bootle L20 6ET

- Southport One Stop Shop, Cambridge Arcade, Southport PR9 1DA

Question Card 74

Where can I access safe and affordable lending and savings schemes?

Answer Card 74

Credit unions provide a range of local financial services including savings, savings-based lending and, in some circumstances, instant loans.

Sefton Credit Union Ltd Bootle Office: 0151 363 7300 Town Hall, Oriel Road, Bootle L20 7AE

Crosby Office: 0151 363 7299 73 Liverpool Road, Crosby L23 5SE

Website: www.seftoncreditunion.org

Loan sharks offer illegal loans at extremely high cost. Because they are not registered, loan sharks operate outside the law.

You can report a loan shark in confidence to an Illegal Money Lending Team.

Telephone: 0300 555 2222 Email: [email protected]

Question Card 75

I am struggling to pay my bills and debts. Where can I go for help?

Answer Card 75

Citizens Advice Sefton Telephone: 0344 493 0012

St Leonard’s Youth and Community Centre Peel Road, Bootle L20 4RW Telephone: 0151 933 3897

Money Advice Service Telephone: 0800 138 7777

Southport Debt Centre Telephone: 0800 328 0006

Emergency Limited Assistance Scheme (ELAS)This Sefton scheme is available to support local residents who are experiencing severe hardship, a disaster or an emergency on a one-off basis. For further information contact Sefton Council on:

Telephone: 0151 934 3377

Question Card 76

Who can help me get ready for employment and find a job? CV

Answer Card 76

The Sefton@Work service exists to provide high quality information, advice and guidance to Sefton residents aged 16 plus. The service is free of charge.

Bootle Office 286-288 Stanley Road, Bootle L20 3ER Telephone: 0151 934 2610

Southport Office Sefton Council, Economy and Tourism, Dept of Built Environment, The Promenade Office, Southport PR9 0DZ Telephone: 0151 934 2759

Freepost address Sefton@Work FREEPOST NAT 19351

The Life Rooms A Mersey Care service which helps people to find employment.

Telephone: 01704 383198

Updates and amendments

Inevitably over time there will be amendments to the contact details of the organisations included in this document. Please use this card to make a note of any changes as you come across them. We would also appreciate it if you would let us know about any updated information. Please ring 0151 920 0726.

Card No. Updated Details

Card No. Updated Details

Index

Contact Telephone - If blank, see the relevant card for details. Card No.

3tc (Computer Training) 0151 285 4000 60

Access Sefton 0151 955 3210 9, 31

Active Lifestyles (Sefton) 0151 934 2352 3, 16

Adaptations to the Home 0151 934 3737 25

Admiral Nursing 0800 888 6678 11

Advocacy Services 01704 538411 / 01704 50050 30

Affordable Warmth Scheme 0151 934 2222 46

Age Concern Liverpool and Sefton 01704 542993 62

Age UK Advice 0800 678 1174 65

Ainsdale Community Care 01704 574838 27

Alcohol Addiction Services 0151 944 5334 / 01704 534759 17

Alzheimer’s Society 01704 539 967 / 0300 222 1122 11


Ambition Sefton 0151 944 5334 / 01704 534759 17

Anti-Social Behaviour 40

Approved Tradespeople 48

Armed Forces Support 0808 8028080 / 0800 7314880 65

Attendance Allowance 0345 6056055 67

Benefits Advice 65, 66, 67

Bereavement Support 31

Blue Badges 0345 140 0845 34

Brain Charity 0151 298 2999 18,19

British Red Cross Transport Support Team 01925 229 740 36

BT Call Protect 1572 39

Cancer Screening Programmes 13

Cancer Support 12


Cancer Support Group (Sefton) 01704 879352 12

Carers Centre (Sefton) 0151 288 6060 28, 64, 66

Carers Support 28

CCG – South Sefton 0151 247 7000 1

CCG – Southport and Formby 01704 387028 1

Chemists and Pharmacies 5

Cinnamon Trust 01736 757900 35

Citizens Advice 0344 493 0012 65, 75

Citizens Advice Consumer Helpline 03454 04 05 06 39, 48

Community Learning Service 0151 934 4546 59

Community Physiotherapy ServicesSouthport and Formby Team

01704 385080 3

Community Physiotherapy ServicesSouth Sefton Team

0151 247 6113 3

Computer Training 60


Continence Service 24

Council Tax 73

Credit Unions 74

Crime Reporting 37, 38

CrimeStoppers 0800 555 111 37

CRUSE Bereavement Care 0808 808 1677 31

Debt Advice 75

Debt Centre (Southport) 0800 328 0006 75

Dementia Support 11

Dental Services 7

Diabetes Advice/Support 23

Direct Payments 0151 288 6060 64

Domestic Abuse 42


Domestic Violence Advisors Team 0151 934 5142 42

Domestic Violence Helpline 0808 2000 247 42

Drug Addiction Services 17

Electrical Power Cut 105 52

Emergency Limited Assistance Scheme 0151 934 3377 75

Employment Support 76

Equipment (NHS) 22

Falls Prevention Service 01704 385077 20

Falls Support 20, 21

Fire Safety Advice 47

Foodbanks 54

Footcare (Podiatry) 8, 23

Gas Emergencies 0800 111 999 52

GP Home Visits 2


Hate Crime 41

Health Trainers (Reablement) Service 0151 920 0726 Ext 219 16

Healthwatch Sefton 0800 2061304 / 0151 920 0726 Ext 2406, 7, 8, 29, 32, 33

HIV Support 14

Homelessness Support 49

Hospital Transport 36

Household Repairs 44

Housing Advice 49

Housing Options Team 0151 934 3541 49

Independence at Home 21, 26

Lancashire Care NHS Foundation Trust 23

Leisure Centres 56

Libraries 58


Life Rooms 01704 383198 59, 76

Living Well Sefton 0300 323 018115, 16, 55, 57

Loan Sharks Advice 0300 555 2222 74

Lunch Clubs 27

MacMillan Cancer Support Centre 01704 533024 12

Macmillan Community Navigator Service 0151 920 0726 ext 217 12

May Logan Healthy Living Centre 0151 922 8588 12

Meals (Delivery Services) and Lunch Clubs 27

Medicines 5

Mental Health Support 0151 955 3210 9, 10

Merseyside Fire Safety Team 0800 731 5958 47

MIND National Helpline 0300 123 3393 9

Money Advice Service 0800 138 7777 69, 75


Neurological Support 19

NHS 111 111 2

NHS England 0300 311 2233 1, 5, 7, 71

North West Ambulance Patient Transport Service

0800 03240 / 0151 261 2580 36

Opticians 6

Pain Management 23

Pension (Personal or Workplace) 69

Pension (State Pension) 68

Pension Credit 70

Pension Credit Claim Line 0800 99 1234 70

Pensions Service (The) 0345 606 0265 68, 70

PIP (Personal Independence Payment) 67

Police 40, 43


Refuse Collection 50

Rogue Traders 39

Royal British Legion 0808 802 8080 65

Safety Concerns 45

Sahir House HIV Support Centre 0151 237 3989 14

Samaritans 116 123 31

Scams 37

Sefton Advocacy 01704 500500 30

Sefton Council 0345 140 084534, 50, 51, 73

Sefton Credit Union 0151 363 7300 / 0151 363 7299 74

Sefton CVS Waterloo Office 0151 920 0726

Sefton CVS Southport Office 01704 517810

Sefton Helping Hands 0151 932 9008 44


Sefton Pensioners Advocacy Centre (SPAC)

01704 538411 30, 65

SeftonArc Telecare 0151 934 3785 21

Sefton@Work 0151 934 2610 / 0151 934 2759 76

Signposting Services (Sefton CVS) 0151 920 0726 / 01704 517810

Smokefree Sefton 0300 100 1000 15

South Sefton Foodbank 0151 934 3055 / 0151 933 1300 54

Southport Foodbank 01704 544419 54

SSAFA (Armed Forces Charity) 0800 731 4880 65

St Leonard’s Youth and Community Centre

0151 933 1300 65, 75

Stop Smoking Support Services 0300 100 1000 / 0300 323 0181 15

Stroke Association0151 305 0012 / 0151 305 0011 01704 385135 / 0303 3033 100

18

Stroke Support 18

Telecare Services 21


Transport (Public) 63

Traveline 0871 200 2233 63

TrustMark 0333 555 1234 48

TV Licensing 0300 790 6165 53

University of the Third Age (U3A) 59

Universal Credit Helpline 0345 600 0723 65

Unwanted Callers 39

Veterans Support 0808 802 8080 / 0800 731 4880 65

Victim Support Merseyside 0151 353 4003 38

Walk In Centre (NHS) Litherland 0151 475 4667 4

Water Emergencies 0800 33 00 33 52

Welfare Rights Advisory Service (Sefton) 0151 934 3660 65

Wheelchair Services 22


Winter Fuel Payment Centre 0345 9151515 72

Winter Fuel Payments 72

Women and Children’s Aid (Sefton) 0151 922 8606 42

Sefton Council for Voluntary Service (CVS)

Suite 3B, 3rd Floor, North Wing Burlington House, Crosby Road North Waterloo, Liverpool L22 0LG

T: 0151 920 0726 E: [email protected]

Registered Charity No 1024546. Company Limited by Guarantee No 2832920.

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Documents

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