CONNECTING WITH THE COMMUNITYINTRODUCTION BY:Felec ia Ether idge

Chief Customer Engagement OfficerPresented by:

April 29, 2019I n f o rma t i ona l Upda t e

Kathy GarciaVP – Government Relations,

Regulatory Affairs & Public Policy

Jonathan TijerinaSr. Director of Corporate

Communications, Marketing & Smart City Outreach

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OBJECTIVES & TAKEAWAYS

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• WE HAVE A CORPORATE CULTURE COMMITTED TO PARTNER ENGAGEMENT

• OUR PARTNER ENGAGEMENT IS CONTINUOUS• WE SEEK TO INFORM PARTNERS ON THE COMPLEXITIES

OF THE UTILITY BUSINESS• WE FOCUS ON ACTIVE LISTENING WHEN PARTNERS HAVE

CONCERNS, ISSUES, OR SUGGESTIONS• WE WORK WITH PARTNERS TO PROMOTE & CREATE VALUE

AGENDA

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• PEOPLE FIRST IN OUR COMMUNITY

• PARTNER ENGAGEMENT

o EXAMPLES & ACCOMPLISHMENTS

• CITY OF THE FUTURE

• RECAP & LOOKING FORWARD

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CONNECTING WITH THE COMMUNITY

• Enhanced corporate culture committed to our partners & stakeholders

• Increase trust, manage risk, contribute to the prosperity of our community & safeguard the utility’s financial health

• Actively seek expertise & insights of wide range of partners

• Collaboration helps better understand needs of our customers & keeps them informed

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President & CEO Paula Gold-Williams presents Flexible Path overview to the Greater San Antonio Builders Association

AN ACTIVE & CONNECTED COMMUNITY

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• Rapid change in the energy utility industry

• 2017 – Collaborative sessions with industry experts from across the world

• 2018 – Flexible Pathintroduction to respond to industry changes & evolving needs of customers

• Formal Partner Engagement process launched to gather public input

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COMMUNITY ENGAGEMENT INFORMS OUR PATH

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We have enhanced our method of communication to get to new solutions.

PARTNER ENGAGEMENT

• To date more than 40 formal presentations• Company ambassadors meet with stakeholders on a

regular basis • Average of 3 presentations a month• Reaching 2,000+ customers in their neighborhoods• And we continue!

FLEXIBLE PATH DISCUSSIONS BEGAN IN MARCH 2018

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President & CEO Paula Gold-Williams with Dr. Lostin, President of St. Phillips College

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BOARD PUBLIC INPUT SESSIONS

June 13, 2018

• 179 participants

& volunteers

• 46 registered speakers

• 17 comment cards

OPPORTUNITY TO SHARE VIEWPOINTS

Nov 27, 2018

• 203 participants

& volunteers

• 45 registered speakers

• 17 comment cards

Feb 18, 2019

• 127 participants

& volunteers

• 37 registered speakers

• 5 comment cards

These events allow our community to share feedback with Board members. After the events, we post answers to questions

on our website & follow-up on action items.

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CITIZENS ADVISORY COMMITTEE (CAC)

January 9, 2019

• CAC submitted a letter of support for Ms. Gonzalez’ confirmation

October 29, 2018

• CAC participates in the Routing & Siting Process for new substations & transmission lines

• CAC reviews & provides input on route & site recommendation(s)

This 15 member CAC provides a channel for two-way communication between the community & the utility.

CAC meets Board of Trustee Nominee Janie Gonzalez

CAC receives a presentation on upcoming projects September 12, 2018

SUBURBAN CITY ENGAGEMENT

Last year, we led work sessions with suburban city officials to share best practices on small cell deployment.

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Suburban Cities will work to incorporate our design standards into their respective city ordinances for small cells.

2018 PUBLIC SAFETY & EDUCATION OUTREACH

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• San Antonio Rodeo • Jueves de Loncheras• Tree Trimmer Safety Days• Excavator Safety Days• National Night Out• Missions Baseball Games • School & Community Events• First Responder Incident Training• People First Customer Care Fairs

CPS Energy speaks to students at the SA Rodeo

Jueves de Loncheras safety event

2018 PEOPLE FIRST CUSTOMER CARE FAIRS

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➢ We have significantly increased our People First Customer Care Fairs• Hosted 39 Events • Assisted over 3,600 Customers• Visited each City Council District three times• Also visited 9 of the Suburban Cities

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COMMUNITY PROGRAMS OUTREACH & ENGAGEMENT

Community Programs Outreach Activities

Area # Events

Outreach Outreach 205

PS&E 193

Outreach and PS&E 256

CRU Outreach 302

Grand Total 956

CRU Engagements

Engagement Type # Engagements

CRU Constituent Meeting 19

CRU CPSE Rep 31

CRU Customer Visit 638

CRU Ext Outage Support 36

CRU Partnership Activities 144

CRU Resource Development 17

CRU Case Management 987

CRU Elected Office Engagement 206

Grand Total 2078

Summary

Outreach and PS&E

956

CRU 2078

Total 3034

CRU= Customer Response Unit PS&E = Public Safety & Education

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• For the past 29 years, CPS Energy has helped more than 400 local students attend college, through mentoring programs, internships, summer jobs & provided more than $650,000 in scholarships for students

• Our education programs are multi-faceted & reach students at all levels, from grade school through middle & high school to college

• We promote STEAM & business-related fields by providing hands-on learning experiences

EDUCATIONAL PARTNERSHIPS

We have multi-faceted programs that reach students at all levels!

EDUCATIONAL PARTNERSHIPS

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Our energy efficiency programs have:

• 180 participating schools

• Saved educational institutions 4.13 MW of demand through last year

• In 2018, provided $1.7 million in rebates

Energy-efficient practices benefit our schools by reducing maintenance costs & lowering energy bills.

Judson ISD earned $280,973 & SWISD earned $188,169 in rebates in 2018 for reduced energy consumption

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ENVIRONMENTAL STAKEHOLDERSIn 2012, we created an advisory group with our environmental stakeholders

• Meet quarterly• Dialogue on key priorities &

opportunities• Participation includes CPS Energy

President & CEO and other Senior Leadership team members

Collaboration Leading to Action!

• Closing Deely 1 & 2• Spruce 1 SCRs on hold• Adding Air Monitors• Added $15 M in Solar

Rebates• Community Solar

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CITY OF THE FUTURE• We co-hosted The City of The Future event

with Zpryme on Feb. 25 & 26 2019 at the Tobin Center

• 435 checked-in over 2-day event• International, national, regional, & local

speakers from Energy, Technology, Civic sectors

RECAP & LOOKING FORWARD

We create value for our partners by:

• Consulting & involving partners so we have better programs & services

• Being proactive with real-time & continuous engagement

• Using every interaction to create a new dimension to a relationship

• Building relationships that are better & stronger

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ADDITIONAL OPPORTUNITIES

• Solar Executive Advisory Committee

• Business / Oil & Gas Stakeholder Group

• Technology Advisory Group

• Board Public Input Sessions

• People First Customer Care Fairs

Thank You

Appendix

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IN ACTION!

SUBURBAN CITIESAlamo HeightsBalcones HeightsBulverdeCastle HillsCastrovilleChina GroveCiboloConverseElmendorfFair Oaks RanchGarden RidgeGrey ForestHelotesHill Country VillageHollywood ParkKirby

La CosteLeon ValleyLive OakLytleOlmos ParkSandy OaksSchertzSelmaShavano ParkSomersetSt. HedwigTerrell HillsUniversal CityVon OrmyWindcrest