Connecting Schools, Families, and Neighbors

What is Full Service Schools?

The mission of the Full Service Schools is to remove nonacademic barriers to student success.

A community-guided, school-based

collaboration, delivering services to help at-risk

students overcome challenges to achieving

success in school and daily life.

What does this mean?

The Project is led by United Way of Northeast Florida.

Karon Ivey, LMHC

Program Director for Community Based Services

Working with the FSS project since 1999.

kivey@childguidancecenter.org

FSS was born through community collaboration

• In 1990, leaders in the behavioral health field, including CGC, developed a planning committee to implement the FSS concept in Jacksonville under the directive of the Florida Legislature.

• In the Fall of 1991, the first FSS was opened in the Springfield neighborhood.

• The program was designed with a community based advisory council that would determine the services needed in the community.

• The concept was based on the co-location of staff and shared responsibility by the collaborating agencies for the delivery of services.

Full Service Schools Funders

Provider Agencies

Jacksonville Area Legal Aid

Full Service School Sites

Serving nearly 87 schools, grades pre-K through high school

Arlington Family Resource Center

Beaches Resource Center

Englewood Family Resource Center

Historic James Weldon Johnson Resource Center

Ribault Family Resource Center

Greater Springfield Family Resource Center

Westside Family Resource Center

Sandalwood Family Resource Center

Service Eligibility

Zip Code

Feeder School

School age

No income restrictions

All services are free of charge

Services *

Behavioral counseling

Substance abuse assessment/counseling

Basic needs assistance

Parenting programs

Medical and health services

Eyeglasses

Tutoring and mentoring

After school activities

And other services to help children & families

* Services vary slightly at each FSS site, determined by the needs of the surrounding community.

Ronald McDonald® Care Mobile

FSS middle & high schools

Primary healthcare (parental consent)

• School & sports physicals• Immunizations• Vision screening• Asthma treatment• Mental health screening• Referrals for specialists

State-of-the-art van

Professional staffAll services are free of charge

Services Request Process

Barriers to student success identified

FSS site contacted for assistance

Consultationappointment

Services

Schools, caregivers, agencies, anyone involved with children

Site, school, home, work

Site, school, home, community partners

Measurable Results

Served over 45,107 students *through direct services & Neighborhood Grant programs.

*2014-2015

96% improvement in at least two behaviors.

96% parent satisfaction with services received.

89% of students served were promoted.

Of clients served, there was a 20% improvement in school attendance.

Of clients served, there was a 30% increase in core academic grades.

Approximately 1,500 students were seen for counseling in 2013/2014.

FSS Funding

Funding Partner Annual Budget for

FSS % of Total FSS

Budget

Duval County Public Schools $439,155.00 10%

Duval County Health Department $368,454.00 9%

Jacksonville Children's Commission $1,753,200.00 41%

United Way of Northeast Florida (Community Fund)* $746,578.00 18%

Lucy Gooding Charitable Foundation Trust* $450,000.00 10%

St. Vincent's Mobile Health $510,000.00 12%

Total $4,267,387

JCC 2015 Bid Proposal

Collaborations Continue

• In 2010, under the leadership of the Jacksonville Health Department, SAMSA awarded Jacksonville with a 5 year 5 Million dollar grant to study the System of Care.

• As behavioral health is an integral part of physical health, the FSS was represented by United Way. CGC was also part of the collaboration.

• The SOC partnered with the University Of Maryland to conduct a gap analysis which was funded by the Chartrand Foundation.

• The question was how to increase access for students and families to more effectively stretch the resources.

1. Establish an integrated model of onsite school based wellness, behavioral health and health care that ensures adequate capacity for all students and all schools.

2. With assistance from diverse stakeholders, improve data systems, utilization, and oversight of data to enhance continuous quality improvement and outcomes monitoring of school health and behavioral health services.

3. Using different training modalities and technology, develop and conduct user-friendly practical and culturally and linguistically sensitive education and professional development activities for students, families, and school staff.

Recommendations from University of Maryland

JCC 2015 Bid Proposal

JCC 2015 Bid Proposal

School Behavioral Health-Proof Of Concept

JCC 2015 Bid Proposal

School Behavioral Health-Proof Of Concept

KEY TO SUCCESSFUL COLLABORATIONS

The Art of Being An Ambassador

A person who is tactful and skillful in managing delicate situations, handling people, etc.

COLLABORATIONS WITH PARTNERS

BARRIERS

• Differences in Corporate Culture.

• Competition for Market Share.

COLLABORATIONS WITH PARTNERS

SOLUTIONS

• Spend time together.

• Check ego at the door.

• Share information and assistance.

COLLABORATIONS WITH PARTNERS

BENEFITS

• Bargaining Power with Funders.

• Smoother Relationships for the Benefit of Schools and Parents.

COLLABORATIONS WITH PARTNERS

EXAMPLE2005 Model Change and Merge with Can Do Program.• JCC combined funding, adding doubling FSS staff.• Monthly transition meetings.• JCC and Independent Provider Meetings.

Resulting Payoff

2015 Competitive Grant • CGC’s strong working relationship with daniel, Inc.• Sharing clinical resources, such as group curriculums. • Sharing technical assistance.

COLLABORATIONS WITH SCHOOLS

BARRIERS

• Turf Issues

– Who’s in Charge– Differing Philosophy

• FCAT/FSA Anxiety

COLLABORATIONS WITH SCHOOLS

SOLUTIONS

• Recognize and Communicate the Importance of Their Problem.

• Be Willing to Earn Respect.

COLLABORATIONS WITH SCHOOLS

BENEFITS

• Bargaining Power with Parents.

• Less Undermining of Clinical Work.

• Better Outcomes

COLLABORATIONS WITH SCHOOLS

EXAMPLE

• Access to Clients at New School.

• Making Abuse Reports.

• Aiding the School to Find Natural Consequences for Parents.

COLLABORATIONS WITH PARENTS

BARRIERS

• Trust Issues.

• Differing Parenting Philosophies.

COLLABORATIONS WITH PARENTS

SOLUTIONS

• Willingness to Meet Parents Where They Are.

• Recognize There are Two Clients, Not One.

COLLABORATIONS WITH PARENTS

BENEFITS

• Bargaining Power With Schools.

• Less Undermining of Clinical Work.

• Better Outcomes.

COLLABORATIONS WITH PARENTS

EXAMPLE

• Importance of Home Visits.

• Using Solution Focused Principles Even When Using Other Clinical Techniques.

• “Chasing” Parents to Engage Them.

Other CGC Collaborations

Gateway Community Services

Clay County Behavioral Health Center

• Access to the CGC psychiatrist and Infant Mental Health Specialists for the children of the women in the Women and Children residential program.

• Infant Mental Health Specialist added to the CCBHC Outpatient – moved from 1 day a week to full time.

• Plans to launch a community based Infant Mental Health Specialist this Fall.