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© ABeam Consulting Ltd., All Rights Reserved.
Improve Productivity of Maintenance Operation
Business environment has been changing drastically, and customer needs are getting more diverse
in recent years. Many companies are providing new solutions adapted for digital technology so
that they need to create new products and services and they can make stronger relationships with
customers.
ABeam Consulting provides a solution for supporting companies to launch new business and to enhance
after-sales operations with our expertise based on many case studies of adopting IoT
technologies to products and implementing applications on IoT platform.
Smart Products & Services
Connected Home Appliances
ABeam IoT Solution
Business scenario
Launch new business by utilizing data from home appliances
User
IoT Platform
Senddata
Provide functions
Provide services
IoT Home appliances
Company
Approach
Service Concept
Adopt IoT-tech to products
New UX Concept
Plan/Design• Organize assets & value prepositions
• Redefine customer value & ways to provide
• Build a Cloud platform for your products
• Develop APIs to connect products
• Decide how to use smart devices
• (AI speaker/xR)
• Create touchpoints to customers
• Plan for scheme with ecosystem
• Simulate monetization model
• Organizeservice center
• Draw a project plan
Data
Analytics algorithms
Applications
Start Small and Grow
Know Customers Better
Build a Business Platform
• Release MVP* in a short term
• Implement PDCA cycle
• Adapt hypothesis to customer needs
• Develop implementation process ~ release process (ex. DevOps)
• Establish business alliances
• Design high value‐added products
ABeam Consulting supports creating your project plans for improvement of after-sales and new business
models with adoption of IoT technology and new UX concept, and provides support for realizing the new
business quickly with our lean startup approach.
Improve productivity of maintenance operation
with appliance condition data
Enhance After-Sales services utilizing condition
data from appliances1
Impro
ve
Aft
er-
Sale
sse
rvic
es
2
Transform business models based on customer needs
Create new business utilizing data
from appliances3
Accele
rate
Busi
ness
Model
Tra
nsf
orm
ation
4
*Minimum Viable Product : Minimum function set for new business.
Enhance After-Sales services by knowing Customers better
Accelerate Business Model Transformation based on customer needs
© ABeam Consulting Ltd., All Rights Reserved.
CxO
Manager PMO
Development
Sales 運用 XX
How to create new business
Service Concept
Adopt IoT techto products
New UX Concept
Plan/Design
Start Small and Grow
Know Customers Better
Build a Business Platform
Change the product oriented design approach to the customer oriented approach through closely working with the sales department
Release new products with minimum functions and services of new concepts and establish the cycle for improving the service from customer feedback.
Put the focus on the core competency of your company and expand your capability and services with ecosystem.
Examples of DeliverablesABeam Consulting provides various assets (ex. Applications/APIs/IoT Platform) based on many case studies in
order to enhancing after-sales, designing and running businesses with the above assets.
IoT Platform
Data
External IoT services
End-user
Enterprise system
Home Appliances
App
Inte
rface
IoT Platform Applications for After-Sales
Business Design Organization for New Services
Customer Value
CustomerSatisfaction
Competitive Advantage
LaunchCycle
Draw a load map that combines the short term services with the product life cycle in a long term.
www.abeam.com
P&T Digital Business Unit IoT [email protected]
© ABeam Consulting Ltd., All Rights Reserved.
Part Content
New Business concepts &
Solving issues・Clarify “whose & what problems you would like to
resolve “
・Come up with a simple concept for new businesses
・Consider which companies you should collaborate with
Challenges
Solution or Add-value
Opportunities of Business &
Target market・Decide a target segment
・Estimate customer volume
・Predict the growth rate & growth speed of the target
market
Target market
Market scale
Market growth
Potential customers
Business models・Define “who” & why pay for your business
・Run benchmarks for competitive products & services
・Draw a plan for until when & how many customers you
will acquire
Monetization models
Pricing
Load map & milestones
Market Entry Strategies
・Decide target channelsSales channel
Market recognition
© ABeam Consulting Ltd., All Rights Reserved.
Part Content
Competition ・Define competition
(In terms of supplier advantage and substitutability of
value)
・Consider that competitors could be partner
・Analyze the competitive products and services in the
market
Overview of
competition
Differentiation
Competitive advantage &
Risk
・Decide competitive advantage considering factors such
as cost, value and market advantage
・Sort controllable risks and uncontrollable risks
Competitive advantage
Technology & Patent
Regulation &
Barriers to Entry
Prospective risk
Financial planning
・Plan B/S, P/L & C/F
・Forecast P/L for 5 years
・Decide a budget
Fund procurement ・Estimate the amount of investment
Management
・Decide the organization to accelerate new business
・Define roles, skills and basic concepts
・Assign members who have different background
Overview
Achievements
Human resource