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Connected health. Bob Gann, Head of Strategy & Engagement NHS Choices. NHS Choices Strategic Objectives. Challenge & motivate people to take greater responsibility for health Improve access to NHS and social care information Support choice in health & social care - PowerPoint PPT Presentation
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Connected healthConnected health
Bob Gann, Head of Strategy & Engagement NHS Choices
NHS Choices Strategic ObjectivesNHS Choices Strategic Objectives
• Challenge & motivate people to take greater responsibility for health
• Improve access to NHS and social care information• Support choice in health & social care• Enable patients & carers to network and provide
feedback • Deliver a step change in quality of public
information to support choice
NHS Choices Governance & NHS Choices Governance & ProvisionProvision
• Commissioned by Department of Health• SRO & Chair NHS Choices Board – Christine
Connolly• Delivery outsourced to Capita• Clinical governance through Clinical Advisory
Group chaired by Sir Bruce Keogh
NHS Choices visits – over 7 million every month
0
2,000,000
4,000,000
6,000,000
8,000,000
10,000,000
12,000,000
Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09
NHS Choices: most used health website in UK, and fourth in government
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Aug-08
Sep-08
Oct-08 Nov-08
Dec-08
Jan-09 Feb-09
Mar-09
Apr-09
May-09
Jun-09 Jul-09 Aug-09
Met Off ice DirectGov Jobcentre Plus HMRC
NHS Choices Business Link DH
Information at the heart of qualityInformation at the heart of quality
“Patients will be empowered with clear information on the quality of each service offered by every NHS organisation. Easy to understand service-specific, comparable information will be available online on every aspect of quality of care”
Next Stage Review, 2008
Democratising power of Democratising power of informationinformation
“I believe government has been much too slow to make use of the democratising power of information. People take it for granted they will access other people’s reviews and ratings before buying something…and yet we do not have systematic access to other people’s experiences when choosing a GP practice”
Gordon Brown, Prime Minister Working Together: Public Services On Your Side March 2009
Making it personalMaking it personal
NHS Choices accounts – 220,000 people signed up for personalised content, alerts etc
Closer integration with HealthSpace – Communicator pilot, merging accounts
Tools – Lifestyle, self-help and diagnostic tools for personalised advice
Information Prescriptions – Personal information packages drawn from quality assured content
Making it localMaking it local
Source: Webtrends Q2 2009 (April 1st – June 30th) Population figures: Office of National Statistics, Mid-2007 Primary Care Organisations for England.
SHA Searches Population S/(P/1000)
North East 57,711 2,564,500 22.50
North West 201,051 6,864,300 29.29
Yorkshire and the Humber 130,775 5,177,200 25.26
East Midlands 103,916 4,399,600 23.62
West Midlands 137,475 5,381,800 25.54
East of England 138,709 5,661,000 24.50
London 544,775 7,556,900 72.09
South East Coast 128,026 4,283,200 29.89
South Central 118,430 4,025,400 29.42
South West 123,010 5,178,000 23.76
Total / All England 1,690,109 51,091,900 33.08
Searches using the first 3 or 4 character prefix of the postal code Searches using the first 3 or 4 character prefix of the postal code were mapped to a particular PCT if more than 90% of the full postal were mapped to a particular PCT if more than 90% of the full postal codes for that prefix were within the PCT. Searches where less than codes for that prefix were within the PCT. Searches where less than 90% of the full postal codes were within a particular PCT were 90% of the full postal codes were within a particular PCT were excluded from the SHA level results (6,231 searches, 0.037%). excluded from the SHA level results (6,231 searches, 0.037%).
Next stepsNext steps
• More information on medicines & treatment choices
• More personalised tools• Local offering for PCTs, providers & GPs• Increased partnerships & syndication• Closer integration with NHS Direct• Digital inclusion