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Connected health Connected health Bob Gann, Head of Strategy & Engagement NHS Choices

Connected health

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Connected health. Bob Gann, Head of Strategy & Engagement NHS Choices. NHS Choices Strategic Objectives. Challenge & motivate people to take greater responsibility for health Improve access to NHS and social care information Support choice in health & social care - PowerPoint PPT Presentation

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Page 1: Connected health

Connected healthConnected health

Bob Gann, Head of Strategy & Engagement NHS Choices

Page 2: Connected health

NHS Choices Strategic ObjectivesNHS Choices Strategic Objectives

• Challenge & motivate people to take greater responsibility for health

• Improve access to NHS and social care information• Support choice in health & social care• Enable patients & carers to network and provide

feedback • Deliver a step change in quality of public

information to support choice

Page 3: Connected health

NHS Choices Governance & NHS Choices Governance & ProvisionProvision

• Commissioned by Department of Health• SRO & Chair NHS Choices Board – Christine

Connolly• Delivery outsourced to Capita• Clinical governance through Clinical Advisory

Group chaired by Sir Bruce Keogh

Page 4: Connected health

NHS Choices visits – over 7 million every month

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09

Page 5: Connected health

NHS Choices: most used health website in UK, and fourth in government

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

Aug-08

Sep-08

Oct-08 Nov-08

Dec-08

Jan-09 Feb-09

Mar-09

Apr-09

May-09

Jun-09 Jul-09 Aug-09

Met Off ice DirectGov Jobcentre Plus HMRC

NHS Choices Business Link DH

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Information at the heart of qualityInformation at the heart of quality

“Patients will be empowered with clear information on the quality of each service offered by every NHS organisation. Easy to understand service-specific, comparable information will be available online on every aspect of quality of care”

Next Stage Review, 2008

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Democratising power of Democratising power of informationinformation

“I believe government has been much too slow to make use of the democratising power of information. People take it for granted they will access other people’s reviews and ratings before buying something…and yet we do not have systematic access to other people’s experiences when choosing a GP practice”

Gordon Brown, Prime Minister Working Together: Public Services On Your Side March 2009

Page 14: Connected health

Making it personalMaking it personal

NHS Choices accounts – 220,000 people signed up for personalised content, alerts etc

Closer integration with HealthSpace – Communicator pilot, merging accounts

Tools – Lifestyle, self-help and diagnostic tools for personalised advice

Information Prescriptions – Personal information packages drawn from quality assured content

Page 15: Connected health

Making it localMaking it local

Source: Webtrends Q2 2009 (April 1st – June 30th) Population figures: Office of National Statistics, Mid-2007 Primary Care Organisations for England.

SHA Searches Population S/(P/1000)

North East 57,711 2,564,500 22.50

North West 201,051 6,864,300 29.29

Yorkshire and the Humber 130,775 5,177,200 25.26

East Midlands 103,916 4,399,600 23.62

West Midlands 137,475 5,381,800 25.54

East of England 138,709 5,661,000 24.50

London 544,775 7,556,900 72.09

South East Coast 128,026 4,283,200 29.89

South Central 118,430 4,025,400 29.42

South West 123,010 5,178,000 23.76

Total / All England 1,690,109 51,091,900 33.08

Searches using the first 3 or 4 character prefix of the postal code Searches using the first 3 or 4 character prefix of the postal code were mapped to a particular PCT if more than 90% of the full postal were mapped to a particular PCT if more than 90% of the full postal codes for that prefix were within the PCT. Searches where less than codes for that prefix were within the PCT. Searches where less than 90% of the full postal codes were within a particular PCT were 90% of the full postal codes were within a particular PCT were excluded from the SHA level results (6,231 searches, 0.037%). excluded from the SHA level results (6,231 searches, 0.037%).

Page 16: Connected health

Next stepsNext steps

• More information on medicines & treatment choices

• More personalised tools• Local offering for PCTs, providers & GPs• Increased partnerships & syndication• Closer integration with NHS Direct• Digital inclusion