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www.peakload.org Justin Chamberlin, CPS Energy Poornima Eber, National Grid Olivia Patterson, Opinion Dynamics Tamer Rousan, Ameren Connected Devices Interest Group

Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Page 1: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

www.peakload.org

Justin Chamberlin, CPS EnergyPoornima Eber, National Grid

Olivia Patterson, Opinion DynamicsTamer Rousan, Ameren

Connected DevicesInterest Group

Page 2: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Agenda• Combined Sessions:

• Voice Assistance: Hey Siri. Let’s Go Crazy!• IDSM: I Just Want Your Extra and Your Demand

• Break-out Sessions:• Connected Devices Interest Group Session: Open ADR: The Challenge of Device

Integration• Customer Engagement Interest Group Session: Break-Out on Topical Discussions

Page 3: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Moderators: Andrea Simmonsen, Idaho PowerOlivia Patterson, Opinion Dynamics

“Voice Assistance: Hey Siri. Let’s Go Crazy!”

Page 4: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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PanelistsBrian Kirchman, Commonwealth Edison

Essie Snell, ESource

Jon Houle, ecobee

Aaron Berndt, Google

Page 5: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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ComEd Chatbots and Voice Assistants

Brian KirchmanManager of Emerging Technology and Innovation

[email protected]

Page 6: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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AI at Exelon – Conversational AI Customer CarePilot: Leverage Conversational AI to implement Self-service capabilities to our utility customers.Business Outcome: Increase customer satisfaction and reduce support costs by allowing customers to engage and perform basic tasks at their convenience.How do we do it?Amazon Alexa, Google Assistant, and Facebook Messenger• Outage reporting and tracking• Check current balance• Check usage against past periodsCurrent User Base• BGE: 39 Alexa / 131 Google• ComEd: 29 Alexa / 678 Google• PECO: 9 Alexa / 219 Google1500 Conversations

Page 7: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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ComEd Innovation Lab – Personalized VoiceAlexa, ask ComEd what is the current price?

Alexa, ask ComEd if I should run the dishwasher now or wait.

Research Study: What is the tipping point for conversational AI to make you comfortable enough to interact with Google/Amazon instead of calling a live representative?

How much solar energy did I produce today?

How much time is left on my battery storage charge?

I’m cold.

Show me my detailed cost for the refrigerator.

How much range is left on my Chevy Bolt?

Okay Google / Alexa….

Page 8: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Voice Control Changes Everything: How Utilities are Using Smart Speakers

Essie SnellSenior Manager, ESource

303-345-9140

Page 9: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Smart speakers are the most quickly adopted electronic devices in US history

Source: XAPPmedia

Page 10: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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What features are utilities offering?

5

5

10

10

15

20

35

35

55

65

0 20 40 60 80 100

Smart home device control

Outage notification

Outage status update

Customized efficiency tips

Source of electricity generation

Make a payment

Misc info on rates or billing

Utility contact information

General efficiency tips

Account balance

Percentage of utilities offering skill or action

Feat

ure

(ski

lls o

r act

ions

)

© E Source

Page 11: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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There’s much more that could be done!

Connect customers with utility programs

Help customers understand time-variant

rates

Help customers

control smart devices

Walk customers through a

home energy audit

Promote trade allies

Expand educational campaigns

Improve the customer

experience and reduce call volumes

Page 12: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Thank You!

Essie SnellSenior Manager, E Source303-345-9140 [email protected]

Page 13: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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OK Google, connect with my utility

Assistant applications for energy providers

Aaron BerndtGoogle

Page 14: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

2018 | Confidential and Proprietary

Energy-focused Developer ProgramA faster way for Energy companies to get seamlessly integrated with Google Assistant

● Native Google Assistant experience

● Google manages ux, speech complexity, language translations

● Google tailors experience across various Assistant devices

● Partners integrate with simple APIs, provide personalized user insights

Experience parity across Smart Display, Smart Speakers and Smartphones

Page 15: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

2018 | Confidential and Proprietary

Bill availability & payment - Available today

What's my bill Pay bill

Page 16: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

2018 | Confidential and Proprietary

Usage report, proactive alerts - Coming soon

Bill / Usage so far High-bill alert

Page 17: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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The 5 Ws of Voice

Jon Houle, [email protected]

Page 18: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018

Page 19: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Smart speakers now average 2.2 speakers per household.

Up from 1.8 a year before.

Voicebot.ai Consumer Adoption Report Nov. 2018

Page 20: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018

Page 21: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

www.peakload.orgVoicebot.ai Consumer Adoption Report Nov. 2018

Page 22: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Home Automation

Music

Knowledge

Weather

Notifications

Third Party

What customers are saying to their ecobee devices with built-in Alexa

Page 23: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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IDSM: I Just Want Your Extra and Your Demand

Moderator: Poornima EberSenior Analyst, National Grid

Page 24: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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PanelistsJustin Chamberlain, CPS Energy

George Beatty, Xcel Energy

Olivia Patterson, Opinion Dynamics

Page 25: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Justin ChamberlainCPS Energy

Let’s connect at: linkedin.com/in/justintchamberlain

Balancing EE/DR

Page 26: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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CPS Energy - Programs and Partnerships

Our goal is to reduce 771 MW by 2020 through customer programs and partnerships.

Energy Efficiency - Residential• Casa Verde (Weatherization)• Home Efficiency• New Home Construction• Retail Partners• Home Energy Assessments/Kits• Multifamily • Schools 2 Home

Energy Efficiency - Commercial• Commercial & Industrial Solutions• Schools & Institutions• Small Business Solutions• Whole Building Optimization

Demand Response• Commercial & Industrial Demand Response• Automated Demand Response• DR Coaching• Smart Thermostat• My Thermostat Rewards• Mail Me a Thermostat• Reduce My Use• Reduce Use Awareness Days

Solar• Solar Host• Roofless Solar• Solar Rebates• Big Sun Solar

Page 27: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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EE/DR GOAL ALIGNMENT

Customers benefit from a unified effort. To them energy is energy, and not a siloed effort. They reap the benefits from both.

Page 28: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Lessons Learned Challenges faced:• Balancing EE & DR with

Thermostats• Commercial Buildings• Behavioral Programs • Water Heater Controls

Page 29: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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CUSTOMER PROGRAMSOpportunities:• Weatherization + Thermostats• Home Assessments + Thermostats• BYO-Things• Whole Building Optimization + DR

Readiness• Electric Vehicle + DR

Page 30: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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KEY TAKEAWAYS • Start with the Customer• Create bundles and options for

customers • Find opportunities to share

benefits• Know your goal!

Page 31: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Navigating New Terrain

George BeattyAssociate Product Developer, Xcel Energy

Page 32: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Evolution of the Thermostats

Page 33: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Evolution of Thermostat Programs• Programmable Thermostats

• Energy Star (sunset 12/31/2009)• Direct install w/ programming (Home Energy Squad)

• Smart Thermostats • Demand Response (AC Rewards)• Optimization Pilot (MyHome)

• Algorithm for EE & DR

• What’s next?• Smart Thermostats in multiple programs• Integrated approach (EE & DR)

Page 34: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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ChallengesIntegrated DSM• Big Tank

• Add load management measures to CIP

• Rejected, must “reduce overall energy use”

• EV Charging Perks Pilot• Load shifting separate from ES L2

charger• No quantifiable kWh savings

Thermostats• Shifting priorities for manufacturers

• Data Sharing• API availability & fees

• Algorithms/Optimization the future?

• Evolving Energy Star standard a threat to EE

• Simple DR controls pretty effective

Page 35: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Integrated Evaluation

Olivia PattersonVice President, Opinion Dynamics

Page 36: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Integrated Design Requires a Focus on the Customer

• EE+DR Programs require integrated portfolio design, implementation and evaluation frameworks that focus on the customer

Patterson EE+DR 36

Customer

Administration

Energy Impacts

BenefitsIncrease customer participation and reduce confusion

Share costs (e.g., admin, marketing and

incentives)

Increase energy benefits (EE+DR

savings)

Challenges

Misbehaving customers

Unnecessary incentives and persisting silos

Stranded assets and behavioral spillover

Page 37: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Challenge: Evaluation Protocols are Siloed

• Most customers do not think about energy as time-dependent• Depending on rate structure, no apparent customer benefits from changing

energy use at different times• Program design efforts must incorporate ongoing engagement with customers

over multiple years and at different times • DR requires ongoing customer or technological engagement over years

(equipment failure, opt-outs, move-outs)• EE may reduce DR impacts if customers engage with EE on a DR program

• Supporting multiple program engagements can affect goals • New rate structures can facilitate or disrupt ongoing EE or DR programs

Patterson - EE + DR: 1+1= 3 37

Page 38: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Example: Promoting Energy Management Practices Can Cannibalize DR Impacts

Patterson - EE + DR: 1+1= 3 38

Rate-based DR programs may produce spillover effects, which provoke challenges in developing appropriate baselines for load impact estimates

Price signals may lead participants to lower consumption not just on event days, but also on non-event days due to risk aversion, habituation or other factors

Spillover can artificially depress reference loads for impact analysis, potentially leading to lower impact estimates

Page 39: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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No Existing Protocol Supports Combined EE+DR Valuation

Patterson EE+DR 39

Simplify Customer Engagement

• Provide continuous engagement

• Phase incentives to retain engagement

• Coordinate administrative efforts

Integrate Design with Customer Targeting

• Identify customers who yield highest impacts, may vary by customer

• Use appropriate rates to set relevant and achievable price signals

Develop Evaluation Protocol

• Develop targeted loading order

• Develop appropriate baselines for integrated design

Page 40: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Q&A• THANK YOU!

Page 41: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Break-Out Sessions

Connected Devices: Open ADR Customer Engagement: Topical Discussion

Page 42: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

Connected Devices Interest GroupThe Challenge of Device integration

May 13, 2019

Don Dulchinos, Director Market Facilitation

Page 43: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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OpenADR in a Nutshell

OpenADR provides a non-proprietary, open standardized DR & DER interfaceAllows DR service providers to communicate DR, DER, and TE (Transactive Energy) Signals directly to existing customers using a common language and existing communications such as the Internet. Alliance manages a certification program.Visit OpenADR in the Sponsor Lounge!

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Source: LBNL

Page 44: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Customer Device Trends

• There will be an increasing number of DER and DR resources on the customer side

• Utilities welcome participation of these customers and devices in demand response programs and for renewable portfolio goals.

• Utilities seek to ensure customer owned devices and resources contribute reliably and safely to program goals and preserve grid stability and security.

• Application of the OpenADR standard has been evolving from roots in C+I DR and is a good solution for signaling to distributed resources and devices

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Page 45: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Customer Device Challenges

• Customers need clarity on customer-owned device behavior in response to utility programs.

• Customers may be inclined to contact the utility in case of customer-owned device problems (utility related or not)

• Utility program management becomes more complex when managing thousands or millions of devices

• IOT device manufacturers have their own interests in the behavior of the devices.

• Cybersecurity protections need to scale with the growing number of threat surfaces.

• Utilities should distinguish between communication and control.

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Page 46: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Where direct management works historically

• Large scale resources• Far smaller number of systems• Tie into SCADA system reasonable

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Page 47: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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• Large resource• Solar farm• Wind• Etc.

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Need for tight control Direct control Modify parameters Owned, or managed by

utility/ISO

SCADA

Small(er) resources Resi/small commercial solar Batteries/cars Thermostats, water heaters

Need for decoupled control “Inform and motivate” Incentive based control Owned by customer or by

aggregator/facilitator

Information-based comms

DER direct Management Distributed

Decisions

ISO/Utility/Operator

Evolving DER/DR & Device Management Strategies

OpenADR

IEEE 2030.5

DNP3

IEC 61850

Page 48: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Distributed Decisions Inform and Motivate Customer Resources• Direct signaling of incentive messages to the devices

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ISO/Utility/Operator

Motivation:- Grid Status info- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for

inverters in geographical area)- Others

Targets:- Gateway- Controllers- Individual resources

Page 49: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Distributed Decisions Inform and Motivate Customer Resources (2)• Signaling of incentive messages to aggregators

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ISO/Utility/Operator

Motivation:- Grid Requests- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for

inverters in geographical area)- Others

Aggregator

Page 50: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Distributed DecisionsInform and Motivate Customer Resources (3)• Controlling devices and systems through a facilitator

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ISO/Utility/Operator

Motivation:- Grid Requests- Curtailment event (positive or negative)- Price events- Objective messages (e.g. Volt/Var for

inverters in geographical area)- Others

Faci

litat

or Buildings& Devices

Facilitators:- Cloud controls

- Honeywell - Building IoT systems

Page 51: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Common Advantages of Distributed Decision

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Customer is in the driver seat Utility asserts control via motivation Utility retains a demarcation point Cybersecurity less of an issue Cost effective Easier integration Can use standards and existing products Faster time to market

Page 52: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Emerging World of IOT Ecosystems

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Utility-connected Energy Devices overlap with other IOT device ecosystems Smart Home Automotive Smart City

Evolving value propositions, business models

Visit OpenADR in the Sponsor Lounge !

Page 53: Connected Devices Interest Group - MemberClicks...George Beatty, Xcel Energy. Olivia Patterson, Opinion Dynamics. Justin Chamberlain. ... • Direct install w/ programming (Home Energy

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Thank you!

Contact:Rolf BienertManaging & Technical Director OpenADR [email protected]

Education Programs MarketingDon Dulchinos Shannon Mayette [email protected] [email protected]

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