Connect Your Clouds with Force.com Developer Track

Jeff Douglas, Senior Technical Consultant, Appirio

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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2011. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Jeff Douglas Senior Technical Consultant

Appirio

Developer Evangelist CloudSpokes

Co-Author

“Salesforce Handbook”

http://blog.jeffdouglas.com

@jeffdonthemic

What to Walk Away With

  Solid understanding of Force.com integration options and patterns.

  Strategies for connecting various cloud platforms with Force.com.

  Best practices with Force.com integration options.

  A deep love and appreciation for the Force.com platform.

Agenda

  Cloud to Cloud Integration Patterns –  Inbound –  Outbound

–  Hybrid

  Force.com Toolkits

  “RMAforce” Demo –  Microsoft Azure

–  Google App Engine –  Amazon AWS

–  Heroku

  Q&A

Integration Patterns with Force.com

Inbound Integration Options for Force.com

  Force.com APIs –  SOAP API, Bulk API, REST API, Chatter REST (Pilot)

  Apex Web Services –  SOAP, REST (Pilot)

  Apex Inbound Email Services

  Force.com Toolkits –  Google App Engine (Java & Python), Ruby, PHP, Perl, .NET

and Azure

Outbound Integration Options for Force.com

  Apex Callouts

  Force.com Toolkits

  Outbound Message

  Apex Outbound Email Services

Apex Callouts – Don’t Forget!

  Governor Limits!! –  10 callouts per transaction –  3MB payload maximum

–  120 timeout for all callouts

  Dreaded “You have uncommitted work pending” error

  Callouts from Triggers must be made asychronously - @future(callout=true)

  The joy of writing test coverage for callouts

  Invoke WSDL/SOAP or REST services. Be careful parsing returned JSON data. Parser is not yet native.

Force.com Toolkits for Services

Force.com Toolkits for Platforms/Languages

Demo Application – “RMAforce”

Demo Application – “RMAforce”

Demo Application – “RMAforce”

Demo Application – “RMAforce”

Demo Application – “RMAforce”

Salesforce.com ERD

Demo - Microsoft Azure

  Inbound integration from SQL Azure

  Java app loads Sales Order data using the Bulk API

Recap - Microsoft Azure

  Inbound integration from SQL Azure using Java and the Bulk API

  CVS column names should be same as target org

  Consolidate data into SQL Views for easy querying

  Schedule the app (.jar file) to run periodically on a server with email notifications for failures.

  Monitor imports (success & failures) in Salesforce

Best Practices

Demo - Google App Engine

  Inbound integration using the Google App Engine Toolkit for Force.com (Java) to process customer RMAs.

Recap - Google App Engine

  Inbound integration using the Google App Engine Toolkit for Force.com (Java)

  Use the “GAE” version of the Toolkit for App Engine.

  Use the precompiled “Partner” jar

  URL fetch service limited to 5 seconds so streamline queries and returned results

  Cache connection for improved performance

Best Practices

Demo - Amazon AWS

  Outbound integration to Amazon S3 using the Amazon Web Services toolkit.

  Customer service rep approves RMA, creates PDF and stores in Amazon S3.

Recap - Amazon AWS

  Outbound integration to Amazon S3 using the Amazon Web Services toolkit.

  Setup different S3 buckets for sandbox and production

  Watch bucket permissions

  Guard your AWS API keys!

Best Practices

Demo - Heroku

  Platform/lauguage integration with Ruby and Heroku

  Customer checks the status of their RMA on mobile device.

  Ruby on Rails application using the REST API.

Recap - Heroku

  Inbound integration with Heroku.

  Ruby on Rails application using the REST API.

  Use OmniAuth for authorization

  Use HTTPS for OAuth2 callback

  Use the Heroku SSL add-on for quick & easy encryption

  Treat access tokens like passwords!!

Best Practices

Recap – What Did We See?

  Strategies for Force.com integration depending on use case.

  Force.com Toolkits for different services and language

  How do develop integrations regardless of platform and language.

  How to use different Force.com APIs depending on application purpose.

  Best practices for technologies, toolkits and platforms

Additional Resources

  Github code repo http://www.github.com/jeffdonthemic/df11preso

  Cloud to Cloud Integrations with Force.com http://wiki.developerforce.com/index.php/Webinar:_Cloud_to_Cloud_Integrations_with_Force.com

  Loading Large Data Sets with the Force.com Bulk API http://wiki.developerforce.com/index.php/Loading_Large_Data_Sets_with_the_Force.com_Bulk_API

  Google App Engine Toolkit for Force.com http://code.google.com/p/sfdc-wsc/

  Force.com Toolkit for Amazon Web Services http://wiki.developerforce.com/index.php/Amazon_Toolkit

  OmniAuth https://github.com/intridea/omniauth

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