Connect with the Experts

An Introduction to Tealeaf on Cloud (Tealeaf SaaS)

Sheikh Usman – Tealeaf Support EngineerDecember 10th, 2015

This session will be recorded and a replay will be available on IBM.COM sites and possibly social media sites such as YouTube. When speaking, do not state any confidential information, your name, company name or any information that you do not want shared publicly in the replay. By speaking during this presentation, you assume liability for your comments.

Agenda

Administering IBM Tealeaf on Cloud Analytics Session Search & Replay Event Manager Alert Manager IBM Knowledge Center for Tealeaf on Cloud

Administering IBM Tealeaf on Cloud

User Management• Creating a New User

• Assigning User Roles

o Org Admin – Company Settings, Organization, Users, Application, Events,

Workspaces & Reports

o Regular User – Create & View Events, Workspaces & Reports

o Event Admin – Create, View & Edit Events, Workspaces & Reports

Data Retention Application Settings

© 2015 IBM3

Analytics

Workspaces• Creating a new Workspace

• Workspace Settings

Reports• Creating a new Report

• Interface to add Dimensions & Metrics

© 2015 IBM4

Session Search & Replay

Session Search• Adding Search Criteria

• Search Views

• Session Timeline

Replay• Replaying a Session

• Viewing Raw Data

© 2015 IBM5

Event Manager & Alert Manager

Event Creation Event Tester New functionalities in Tealeaf on Cloud

Alert Creation

© 2015 IBM6

Useful Links

Learn about upcoming Support Technical Exchange webcasts, and access previously recorded presentations at:https://

www-304.ibm.com/connections/communities/service/html/communityview?communityUuid=d58614c7-a87a-4bea-a0d3-572710d530db

IBM Tealeaf on Cloud Documentationhttps://www-01.ibm.com/support/knowledgecenter/SSES6Y/CXCloud/Administering/administering.dita?lang=en

IBM Tealeaf on Cloud Training and Education (Self-Paced Videos)http://www-304.ibm.com/connections/wikis/home?lang=en-us#!/

wiki/W5d5c76e66242_4f86_80e4_12a9e0eefb4b/page/Tealeaf%20Customer%20Experience%20On%20Cloud%20Training%20and%20Education

RFE Community – Request for Feature Enhancementhttp://www.ibm.com/developerworks/rfe/?BRAND_ID=343

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Thank YouQuestions & Answers

This Support Technical Exchange session will be recorded and a replay will be available on IBM.COM sites and possibly social media sites such as YouTube. When speaking, do not state any confidential information, your name, company name or any information you do not want shared publicly in the replay. By speaking in during this presentation, you assume liability for your comments.

THE INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS PRESENTATION, IT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN ADDITION, THIS INFORMATION IS BASED ON IBM’S CURRENT PLANS AND STRATEGY, WHICH ARE SUBJECT TO CHANGE BY IBM WITHOUT NOTICE. IBM SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES ARISING OUT OF THE USE OF, OR OTHERWISE RELATED TO, THIS PRESENTATION OR ANY OTHER DOCUMENTATION, NOTHING CONTAINED IN THIS PRESENTATION IS INTENDED TO NOR SHALL HAVE THE EFFECT OF CREATING ANY WARRANTIES OR REPRESENTATIONS FROM IBM (OR ITS SUPPLIERS OR LICENSORS), OR ALTERING THE TERMS AND CONDITIONS OF ANY AGREEMENT OR LICENSE GOVERNING THE USE OF IBM PRODUCT OR SOFTWARE.

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