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Connect everyone and everything in a property claim
A C L O U D - B A S E D S O L U T I O N T H AT C O M B I N E
S
C L A I M M A N A G E M E N T + S TA K E H O L D E R M A N A G E
M E N T
O N A S I N G L E P L AT F O R M
Quin Netzel Managing Director, North America
Claim Central Consolidated
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Who we are
USA
Australia
New Zealand
South Africa
Italy
180 PEOPLE STRONG
INSURANCE TECHNOLOGIES
CLAIMS SERVICES
PROPERTY + AUTO
PARTNERS
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TECHNOLOGY
OPERATING MODEL
VISION
APP APP
APP
APP
APP
APP
APP
APP
APP
APP
BOLT-ON MENTALITY VISION-FIRST MENTALITY
APP
Moving from chaos to purpose
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Introducing ClaimLogik
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Rethink a property claim Customer
Insurer
Broker/Agent
Adjuster
Assessor/Inspec.
Contractor
Supplier
Customer
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A new way to handle a property claim DIGITAL eco-system
FUTURE PROOF
POLICYHOLDER 1ST initiatives
SCALABLE
NEW DATA insights
CUSTOMER
ASSESSOR/INSPECTOR ADJUSTER
BROKER/ AGENT
INSURER SUPPLIER
CONTRACTOR
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SUBMIT CLAIM COLLECT LOSS INFORMATION
Self service
One touch reporting through app
Submit video, photos and documents
Live collaboration through mobile devices
Collect video
Submit photos and documents
CONNECT WITH SERVICES MITIGATE LOSS
Identify and dispatch resources
Access pre-certified and licensed contractor network
TREE ON ROOF ARBORIST
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SUBMIT CLAIM COLLECT LOSS INFORMATION
Self service
One touch reporting through app
Submit video, photos and documents
Live collaboration through mobile devices
Collect video
Submit photos and documents
CONNECT WITH SERVICES MITIGATE LOSS
Identify and dispatch resources
Access pre-certified and licensed contractor network
HOLE IN ROOF TARP
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SUBMIT CLAIM COLLECT LOSS INFORMATION
Self service
One touch reporting through app
Submit video, photos and documents
Live collaboration through mobile devices
Collect video
Submit photos and documents
CONNECT WITH SERVICES MITIGATE LOSS ASSESS
Identify and dispatch resources
Access pre-certified and licensed contractor network
Workflows that support desk adjusting
Limit need for costly field resources
MAXIMIZE USE OF INSURTECH
WATER IN HOUSE RESTORER
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COST CONTAINMENT REPAIR
Competitive bidding to drive down repair costs
Market price prevails
Property repair vs cash settlement
Connect policyholder with contractor
network
SETTLE MEASURE PERFORMANCE
Digital payment options ACH Cash Ecard
Gift card Store card
Measure customer sentiment at over 15
gateways
Enhance service recovery opportunities
Score adjuster and supplier performance
MAXIMIZE USE OF INSURTECH
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Value/Benefits delivered to Insurance customers
28%
Loss cost reduction
51%
Cycle time reduction
8.8/10
Average customer satisfaction
Consistent, predictable outcomes
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Which foundation are you building on?
BIG CHANGE INSURER A
INSURER B
INSURER C
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Thank you Quin Netzel
Managing Director, North America Claim Central Consolidated
[email protected] 904.568.1489
claimcentralusa.com
Connect everyone and everything in a property claim Who we are
Moving from chaos to purpose�Introducing ClaimLogikRethink a
property claim A new way to handle a property claim Slide Number
7Slide Number 8Slide Number 9Slide Number 10Value/Benefits
delivered to Insurance customers Which foundation are you building
on?�Slide Number 13
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