16 thannual

Windstorm Insurance Conference

19JANUARY

22

WIND 2015SHOW GUIDE

One of the Windstorm Insurance Claims Industry’s Best Networking Events

Connect.

Learn.

Engage.

®

Bringing Windstorm Insurance Claims Industry Professionals Together®

The Roosevelt HotelNew Orleans, LA

2015

Connect. Learn. Engage

Greetings!

On behalf of the WIND Board of Directors and the WIND 2015 Program Chairs, Christina Bolin and Char-lie Baker, we welcome you to the 16th Annual Windstorm Insurance Conference and the city of New Orleans.

With 2015 marking the 10-year anniversary of Hurricane Katrina, we are proud to be back here to show our support. This year’s conference theme will focus on the recovery, rebirth and revitalization of New Orleans in the past decade since Hurricane Katrina struck on August 29, 2005.

We are also pleased to host the WIND Day of Caring to kick off this year’s conference. This community service project is our way to support the community by giving our time and service to paint and spruce up a low-income school in New Orleans. A special thanks to all our attendees that signed up to share their time and talents.

Each year, WIND strives to make our conference a well-rounded event, offering informative professional development sessions, diverse continuing education workshops, and numerous networking opportuni-ties. It is our pleasure to host this unique and diverse conference for the windstorm insurance claims industry each year.

I’d like to thank everyone who had a hand in making this year’s event possible. Special thanks go to our many exhibitors and sponsors for their contributions. Please be sure to show them your appreciation. Thanks to Conference Chairs Christina Bolin and Charlie Baker, WIND Executive Director Michelle Griffin, Meeting Management Group, and the 2015 Conference Committee who have spent a year planning the conference and countless hours working hard to ensure its success.

I’d also like to extend my gratitude to our keynote speakers and workshop faculty for their participation. They help educate and inform our attendees on some of the top issues affecting the windstorm insur-ance claims field. Finally, thanks go to the WIND Board of Directors and committees for their dedication and assistance.

A special note to our WIND members, your support and attendance have helped make WIND one of the industry’s premier educational and networking associations for windstorm insurance claims industry pro-fessionals.

To all of our registrants, thank you for your attendance. We welcome your input and participation. If there is anything we as an organization can do for you, please don’t hesitate to ask.

Sincerely,

Lenox L. Godfrey, CPCU, AICClaims Director Florida Insurance Guaranty Association, Inc. 2014-2015 WIND President

at WIND 2015 in New Orleans

WOrkshOps/ONLINE MatErIaLsAll general sessions and workshops, including certification classes, are open to registrants. Please note that some certification classes require multiple sessions and are limited in the number of participants. Conference workshop materials will be available to attendees prior to the conference. A website link will be emailed to all registrants for downloading conference workshop mate-rials. WIND will not be providing onsite materi-als in each workshop. It is the responsibility of each attendee to print out materials from the online link.

spECIaL NEEDs aNDDIEtaryrEstrICtIONsIf you require spe-cial accommodations or have dietary restric-tions, please designate your needs on the conference registration form. If you require accommodations to participate fully in activities of the conference, please make your request to our meeting planner, MMG, at 813.988.0737 or email MMG at meetingplanner@windnetwork.com. We will strive to make any reasonable accommoda-tion possible.

prOFEssIONaL DrEss CODEThe dress code is business casual for all conference events, both day and evening. Jeans and shorts are discouraged. Professional business attire is strongly recommended.

CONFErENCE NaME BaDgEsYour name badge identifies you as a Windstorm Insurance Conference attendee and must be worn for admission to all conference functions. WIND will not be issuing replacements for lost or stolen badges. Help us go green by recycling your name badge

when you depart the conference. Look for Go Green name badge boxes

at the conference registration desk.

phOtO aND VIDEO pOLICyRegistration and attendance at WIND events con-stitutes an agree-ment by the reg-istrant for WIND’s use and distribu-tion (both now and in the future)

of attendees’ imag-es or voices in pho-

tographs, videotapes, electronic reproductions,

and audiotapes for WIND’s promotional use only. Please

note that WIND does not audio or videotape workshops.

ChILD pOLICyTo maintain a professional atmosphere, as well as for safety, children under the age of 16 years (including infants) are not permitted in educational programs or in the Expo Hall at any time. If child care is needed, contact the hotel concierge to make arrangements.

suNDay, JaNuary 186 - 7pm    WIND President’s Happy Hour Reception

MONDay, JaNuary 199:00 am  - NoonWIND Gives Back to NOLADay of Caring Service Project

12:00 pmRegistration Open/CE Sign-up

4:00 - 7:00 pm  WIND Expo Hall Open

5:00 - 7:00 pmWelcome Reception with Exhibitors

tuEsDay, JaNuary 207:30 am WIND Registration Open/CE Sign-Up

7:30 - 8:30 amContinental Breakfast

8:30 -10 amGeneral Session/Keynote Speakers

10 am - 7 pmWIND Expo Hall Open

10 - 10:30 mNetworking Break

10:30 am - 12:15 pmBreakout Workshop Sessions:The Evolution of a Hurricane Claim - (T1a) Part 1/2 Louisiana Gumbo Recipe for Windstorms (T2)Interplay of Extra Expense and Property Damage (T3)Adjusting Losses Under Lender Policies (T4)Gulf Coast Case Law Update (T5)What the Hail is Going On? (T6)Examining a Windstorm Loss Piece by Piece (T7)

12:15 - 1:30 pmNetworking Lunch

1:30 - 3:15 pmBreakout Workshop Sessions:The Evolution of a Hurricane Claim - (T1b) Part 2/2 WIND Umpire Re-Certification - (T13a) Part 1 of 2Louisiana Gumbo Recipe for Windstorms (T8)Gulf Coast Case Law Update (T9)Claims from the Grave and Beyond (T10)Business Interruption: The “After-Math” Policy (T11)Earth Shifting, Ground Collapses Sinkhole Activity: (T12)

3:15 - 3:45 pmNetworking Break

3:45-5:30 pmBreakout Workshop Sessions:WIND Umpire Recertification (T13b) Part 2 of 2London Market Claims Overview (T14)Cabinets: Repair vs. Replace (T15)Wind Only Policies: (T16) Deconstructing a Repair Estimate (T17)What Do You Want From Me? (T18)Proving Hail Damage Claims (T19)

5:30 - 7 pmWIND Expo Networking Reception

WEDNEsDay, JaNuary 21

7:30 - 8:30 amContinental Breakfast

8 amWIND Registration Open/CE Sign-Up

8:30 - 10 amGeneral Session/Keynote Speaker

9 am - 1 pmWIND Expo Hall Open

Conference schedule

Conference schedule10 - 10:30amNetworking Break 10:30 am - 12:15 pmBreakout Workshop Sessions:5-Hour FL Required Course-Introduction (W3a) Part 1of 3Historical Highlights, Lessons Claims Trends Hurricaines (W1)London Market Claims Overview (W2)Return to Civility: How to Communicate More Effectively (W4)Wind Only Policies: Depopulation and Re-Privatization (W5)ABCs of Anti-Concurrent Causation (W6)What the Hail is Going On? (W7)

12:15 - 1:30 pmNetworking Lunch

1:30-3:15 pmBreakout Workshop Sessions:WIND Umpire Certification (W9a) Part 1 of 25-Hour FL Course-Introduction (W3b) Part 2 of 3Historical Highlights, Lessons Claims Trends (W8) Assignment Ins. Benefits: Pitfalls Consequences (W10)Presenting Critical Persuasive Testimony (W11)Disaster Relief Fraud: Public Private Sector Panel (W12)Building Codes Updates: Wind and Flood (W13)

3:15 - 3:45pmNetworking Break

3:45 - 5:30 pmBreakout Workshop Sessions:WIND Umpire Certification (W9b) Part 2 of 2(5 Hour FL Course) Preparing and Testifying at Depositions (W3IA) Part 3 of 3 - Independent Adjuster(5 Hour FL Course) Earth Shifting, Ground Collapses Sinkhole Activity (W3PA) Part 3 of 3 - Public Adjuster

The Law and Effective EUO: A Practical Approach (W14)Technology Role Causation, Coverage Fraud (W15)Adjusting Losses Lender Forced Insurance Policies (W16)Examining a Windstorm Loss Piece by Piece (TH17)

6 - 9:30pmMardi Gras NOLA Party/Casino Night

thursDay, JaNuary 228 - 8:30 amContinental Breakfast

8:30 - 10:30 amBreakout Workshop Sessions:Xactimate (TH2)Symbility Solutions (TH3)Simsol Software (TH4) Florida Case Law Update (TH6)

8:30am - 12:30pmWIND Appraiser Certification-Double Session (TH1) - Part 1&2

8:30 am - 5 pmNFIP Adjuster Flood Certification (TH5)Lunch on your own

10:15 - 10:45 amNetworking Break

12:30 pmConference Conclusion

saVE thE DatE!17th annual WIND ConferenceFebruary 1 - 4, 2016hilton Bonnet CreekOrlando, Florida

Continuing Education

CE prOCEDurE FOr WIND 2015We are introducing a new policy to reduce duplication and streamline CE reporting for all entities. CE Reciprocity among the states is now so widespread that it is gener-ally no longer necessary to report to multiple jurisdictions so we will now provide ONE certificate for the entity that you designate. We recognize that there may still be a few exceptions and are happy to assist you with any additional filing at $15/certificate, payable directly to the CE Provider, AE21 Incorporated. Arrangements for additional CE report-ing or certificates can be easily arranged with AE21 at the CE Registration Desk. Failure to return the attendance card will result in no CE credit being awarded. Please remember to visit the CE Registration Desk at the conference to obtain your CE Attendance Card and all the latest CE information and approvals.

For all CE-related inquiries, please contact WIND’s CE Provider: AE21 IncorporatedP.O. Box 719 • Lutz, FL 33548Phone: 800.820.4550 • Fax: 813.632.9377Email: info@ae21.com

CE INFOrMatIONFor WIND 2015, WIND will seek approval for CE credits for the following states, professional associations, and bar associations. Please check with the CE Desk for a complete list of approvals. state adjuster CEs Alabama (AL) Arkansas (AR) California (CA) Colorado (CO) P.A.Florida Adjuster 5 Hour Law and Ethics Course Florida (FL)/Adjuster Florida (FL)/Agents Florida (FL)/P.A. Georgia (GA) Louisiana (LA) Mississippi (MS) New Hampshire (NH) North Carolina (NC) Oklahoma (OK) Texas (TX)

professional Organization Certifications CPCU RPA CPA ACAC-CIE FL Contractors FL Engineers GA/TX Contractors GA /TX Engineers

CertificationsWIND Appraiser Certification WIND Umpire CertificationWIND Umpire Recertification NFIP Flood Adjuster Certification

state Bar Certifications Alabama Florida Georgia Louisiana Mississippi North Carolina Texas

The annual WIND Conference offers more CE opportunities than most leading industry conferences.

general session speakers

huMOrIst sEaN CartEr

Sean Carter is a Harvard Law grad who practiced corporate securities law for a decade before leaving the practice of law to pursue a career as the country's foremost Humorist at Law. Since 2002, Mr. Carter has crisscrossed the country delivering comedic professional educational seminars for more than 300 organiza-tions in 40 states. His speaks on topics ranging from legal ethics to diversity to the Supreme Court, yet all of his talks have one thing in common -- humor and plenty of it. Sean lives in Mesa, Arizona with his wife and four sons.

authOr LyNEttE NOrrIs WILkINsON

In August 2005, award-winning writer Lynette Norris Wilkinson found herself with 16 family members and friends on her doorstep when Hurricane Katrina struck New Orleans. They had nothing but the clothes on their backs and the few possessions they had in their cars. But they had their lives, and they had each other. Through this experi-ence, Lynette learned what really matters.

Seeing the devastated Lower Ninth Ward, she had the God-inspired idea to write a book that celebrated hurricane survivors from that area and donate the proceeds to organizations that are helping residents recover. She says, “You see me as I am now, but there was where it all began. These are my roots and my people. How could I not use my gift to do what is within my power to help?”

And so the book, Untold: The New Orleans 9th Ward You Never Knew, was born. The author says, “If this is the best and biggest thing I ever do in my life, I will be happy.”

Lynette Norris Wilkinsontuesday, January 20, 20159am

Wednesday, January 21, 20158:30am

huMOrIst sEaN CartEr

Sean Carter is a Harvard Law grad who practiced corporate securities law for a decade before leaving the practice of law to pursue a career as the country's foremost Humorist at Law. Since 2002, Mr. Carter has crisscrossed the country delivering comedic professional educational seminars for more than 300 organiza-tions in 40 states. His speaks on topics ranging from legal ethics to diversity to the Supreme Court, yet all of his talks have one thing in common -- humor and plenty of it. Sean lives in Mesa, Arizona with his wife and four sons.

authOr LyNEttE NOrrIs WILkINsON

In August 2005, award-winning writer Lynette Norris Wilkinson found herself with 16 family members and friends on her doorstep when Hurricane Katrina struck New Orleans. They had nothing but the clothes on their backs and the few possessions they had in their cars. But they had their lives, and they had each other. Through this experi-ence, Lynette learned what really matters.

Seeing the devastated Lower Ninth Ward, she had the God-inspired idea to write a book that celebrated hurricane survivors from that area and donate the proceeds to organizations that are helping residents recover. She says, “You see me as I am now, but there was where it all began. These are my roots and my people. How could I not use my gift to do what is within my power to help?”

And so the book, Untold: The New Orleans 9th Ward You Never Knew, was born. The author says, “If this is the best and biggest thing I ever do in my life, I will be happy.”

Lynette Norris Wilkinsontuesday, January 20, 20159am

Wednesday, January 21, 20158:30am

WIND’s evening receptions offer prime networking opportunities to meet and greet old and new acquaintances and colleagues.

Evening receptions

suNDay, JaNuary 18, 20156 -7pM prEsIDENt’s happy hOur rECEptION Join the WIND President and Board for an informal get-together to kick off the start of the conference.

WELCOME NEtWOrkINg rECEptIONMONDay, JaNuary 19, 20155pM -7pMThis event, featuring cocktails and light appetizers, is always a popular gathering that is held during early registration hours. Bars serving cocktails will be open to attendees and passed hors d’oeuvres will be served in the WIND Expo Hall.

ExpO NEtWOrkINg rECEptIONtuEsDay, JaNuary 20, 20155:30-7pMMingle among our vendors while getting to know more about their industry products and services. Attendees will network with hundreds of industry profes-sionals among bars serving cocktails and passed hors d’oeuvres in the WIND Expo Hall.

MarDI gras CasINO NIght partyWEDNEsDay, JaNuary 22, 20156-9:30pM ”Laissez les bon Temps Roulez!” (Let the Good Times Roll!) at this fun and festive New Orleans Mardi Gras party. Guests will be given special beads and gambling chips to try their luck at a variety of casino games: Black Jack, Texas Hold’Em poker, Roulette, Craps, Big Wheel, and Chuck-a-Luck. Lots of great prizes and a grand-prize weekend getaway to the Smokey Mountains will be awarded.

hotel Map

WIND Credential programs

WIND® CREDENTIAL PROGRAMS

WIND Appraiser Certification Program® WIND Umpire Certification Program® WIND Umpire Directory®

WIND Designation Program

APPRAISER

www.wi

ndnetwork.com www.wi

ndnetwork.com ®

Bringing Windstorm Insurance Claims Industry Professionals Together

®

GET YOUR WIND CERTIFICATION!

WIND appraIsEr CErtIFICatION prOgraM® A training program for property insurance appraisers.The WIND Certified Appraiser Program® seeks to enhance the professionalism and ethics of property insurance appraisers. Upon completion of the four-hour program, professionals further their credentials by becoming a WIND Certified Appraiser® by successfully meeting the strict guidelines and criteria established by WIND. A list of current and active WIND Certified Appraisers® can be viewed online at www.windnetwork.com

WIND uMpIrE CErtIFICatION prOgraM® A training program for property insurance umpires.The WIND Umpire Certification Program is the first curriculum devoted to training professionals who serve as umpires in property insurance appraisals. The program is a valuable tool for those wanting to further their understanding of the appraisal process. Upon completion of the four-hour program, professionals further their credentials by becoming a WIND Certified Umpire® by successfully meeting the strict guidelines and criteria established by WIND and being listed in the WIND Umpire Directory.®

WIND uMpIrE DIrECtOry®

An online directory of professionals who have successfully completed the four-hour WIND Umpire Certification Program® and met the guidelines and criteria established by WIND.apply today or Learn More at www.windnetwork.com

WIND DEsIgNatION prOgraMThe WIND Professional Designation Program includes two levels of designations: the Windstorm Insurance Network Associate (WIND-A) and Windstorm Insurance Network Fellow (WIND-F). Both designations recognize individuals who demonstrate a dedication to ongoing education in their respective occupations.apply today or Learn More at www.windnetwork.com

WIND Board of DirectorsWIND OFFICErs

presidentLenox Godfrey Florida Insurance Guaranty Association

First Vice presidentJon Doan Claims Consultants Group

second Vice presidentCurtis Hutchens, EsquireSalmon & Dulberg

WIND DIrECtOrsCharlie BakerPeninsula Insurance Bureau

William “Bill” Berk, Esquire(Immediate Past President) Berk, Merchant & Sims, PLC

John CoteCJW & Associates

Kenneth Gilvary, P.E.Haag Engineering

Matthew R. DanahyDanahy & Murray, P.A

Wayne HarrisRetired, AIG

2015 CONFErENCE COMMIttEECo-Chair: Christina May Bolin, Esquire, alford Bolin, LLC Co-Chair: Charlie Baker, peninsula Insurance BureauMelissa McMillian Sims, Esquire Berk, Merchant & Sims, PLCCurtis Hutchens, Esquire, Salmon & DulbergMegan Moore, Esquire, Ver Ploeg & LumpkinRick Tutwiler, Charles R. Tutwiler & Associates, Inc.Michael Ruskin, Disaster Pro Consulting, Inc.Kenneth Gilvary, P.E., Haag Engineering

WIND MEEtINg pLaNNErMeeting Management Group

secretarySusan B. Harwood, EsquireBoehm, Brown, Harwood, P.A.

treasurerDavid Cowheard, CPACowheard, Singer and Company, P.A.

WIND Executive DirectorMichelle Griffin

Stephen Pate, EsquireNorton, Rose, Fullbright

Randy PaulLesser and Company

Dwight PowellICAT/Boulder Claims

Michael RuskinDisaster Pro Consulting, Inc.

Melissa McMillian Sims, EsquireBerk, Merchant & Sims, PLC

Richard P. “Rick” Tutwiler, P.C.L.S.Tutwiler and Associates, Inc.