Connect Em Cover View

EMC Global Education© 2004 EMC Corporation. All rights reserved. These materials may not be copied without EMC's written consent.

Introduction to ConnectEMC 2.0

EMC Global Education© 2004 EMC Corporation. All rights reserved.

2

ConnectEMC 2.0 for Windows

After Completing This Course You Will be able to:

Explain the purpose of ConnectEMC Explain the installation process of ConnectEMC Configure Site Information in ConnectEMC Configure new ConnectEMC Connections Modify existing ConnectEMC Connections Conduct a test call in ConnectEMC


Module 1Introduction and Overview


4

Module 1 – Introduction And Overview

After Completing This Module You Will be able to:

Explain the purpose of ConnectEMC Explain the installation process of ConnectEMC


5

ConnectEMC – A New Animal

Simplify and standardize event file transport To be included in all product releases

– Existing configurations not affected Robust, platform-independent method of sending error

and history information The ConnectEMC engine consists of a service which

runs on the service processor independently of any host application.

Client applications register with ConnectEMC to set up and execute file and message transfer


6

Supported Platforms

Windows– Microsoft Windows 2000, Windows 2003– Currently Symmetrix and Clariion– GUI and CLI operation

Linux– Centera– Linux 1.5– CLI only– GUI planned for future release


7

Supported Protocols

Telephony– Analog Modem Dialup– TAPI

Internet– FTP, FTPs (FTP over SSL)– HTTP– SMTP, POP3 (email home and customer notifications)– SNMP (customer notifications)

EMC– Event Messaging Architecture (EMA)– Supports standard Event message format


8

Installation

Installation– Product Specific

• Check your platform-specific documentation for more information

Post-Installation– Windows Installation

• Desktop shortcut to launch GUI• Configuration applied through ConnectEMC GUI

– Windows Services• Service shows as “ConnectEMC”

Maintenance/Troubleshooting• Refer to your platform-specific documentation for more information


9

Behavior

Startup– ConnectEMC is an Automatic service

Connect Home– ConnectEMC checks the transport configuration files to

select a transport mode Logs

– Completed transfer files stored in an archive directory– Logs stored in log directory


10

The ConnectEMC GUI – Overview

The GUI provides for: Three user levels defined

with login Viewing and editing of Site

Information settings Viewing of recent and

current file transport and message status and activity

Capability to customize application for unique site conditions (High user level)

Debug (Engineering level)


11

Access Levels

Category Intended Users Password Access Level

View Any (does not require login)

None Low: limited viewing

CE Field EMC personnel: CEs

User Name Moderate: view all, limited editing

PSE PSE Lab, other home support

A username and password

is required

High: view, more some editing

Eng. QA & Development

A username and password

is required

Unrestricted


12

Logging In – Logging Out

Logging in1. Select Action, Login from

the Menu Bar to open the Login dialog box

2. Click inside the User Name box to bring it into focus

3. Enter your user name4. Click OK

Logging out1. Select Action, Logout from

the Menu BarYou will be prompted for unsaved changes

Prompts to log-in occur automatically

Logout is automatic when you close the GUI


13

ConnectEMC Startup

To start the GUI– Double-click the GUI icon

on the desktop, or– Double-click the

ConnectEMCGUI executable in the ConnectEMC home directory


14

The ConnectEMC GUI - Startup

Info Pane

Status Pane

ToolbarMenu Bar

Left MenuPane

Splitters Restore default GUI

Resize pane

Resize pane


15

The ConnectEMC GUI – ICON Bar

Stop, Run, register the GUI buttons are available when the Status View is active

Stop or Resume the ConnectEMC data transfer

INFO – View the info Pane.

TEST –the current ConnectEMC configuration sequence

ALL – Test in sequence each current record in the Connection List.

Splitter toolbar buttons. Pressing an icon alters the GUI in that manner

Restore the default GUI


16

Left Menu

Connection: identifies connection configuration categories

Events: four categories of Event files

Last Connection Log: shows the currently-active and most recent logs

Logging: shows the list of log files Settings: lists all variables and

attributes from configuration file Status: invoke status view in GUI Testing: invoke testing from GUI


17

Monitoring Status – File Transfer Status

Status Pane


18

Monitoring Status – Site Information

Info Pane


19

Events - Archive Folder

• Shows previous successful connect home records


20

Events - Failed Folder

• Shows failed connect home records


21

Events - Poll & Queue Folders

• Files that are to be transferred immediately are placed in the Poll Folder.

• Files that have not been transferred because they are still waiting are placed in the Queue Folder.


22

Last Connection Log


23

Logging – ASCII Log


24

Logging – ASCII Log – File View


25

Settings Client

• Requires Lab Support Login to Modify


26

Settings General


27

Settings – Service Specific – Level 1

• Requires Lab Support Login to Modify


28

Settings – Service Specific – Level 2

• Requires Engineering Support Login to Modify


29

Settings – Service Debug – Level 2

• Requires Engineering Support Login to Modify


30

Getting Help

Product Documentation User Guide ConnectEMC is supported by the EMC Customer

Support Center (SAC)


31

Module 1 – Introduction And Overview

In this module we have:

Explained the purpose of ConnectEMC Explained the installation process of ConnectEMC


Module 2Configuring Site Information And Connections


33

Module 2 – Configuring Site Information And Connections

After Completing This Course You Will be able to:

Configure Site Information in ConnectEMC Configure new ConnectEMC Connections Modify existing ConnectEMC Connections Conduct a test call in ConnectEMC


ConnectEMC 2.0 for WindowsConfiguring Site Information


35

Configure Site Information


36

Entering or Editing Site Information

Depending on Client, Enter:– Site Name – Local Modem or identifier number– Customer contact phone number

Click Save to validate and save information.


37

Validation of Data


ConnectEMC 2.0 for WindowsConfiguring Transport Connections


39

Adding A Connection - Step 1

Double-Click Connection


40


Click General


41


Select Connection, Add Connection from the menu bar

Select the connection type to be added


42


Login– Enter your User Name– Click OK


43

Adding A Connection - The Dialup Pane


44

A Configured Dialup Connection Record


45

Email Pane


46

FTP Pane


47

SNMP Pane


48

Connection List


49

Connection Order

Connections are attempted by type according to their rank in the Connection List


50

Primary Connections

If you have configured multiple Primary Connections for one Connect Type ConnectEMC will continue to call home until both Connections have completed successfully

You will be prompted if you attempt to create two Primary Connections for a single Connect Type


51

Connection Order

Connection order may modified by right-clicking a connection and choosing Move Up or Move Down from the context menu


52

Editing An Existing Connection - continued

Modified settings may be discarded by clicking the Disregard button

The modified settings must still be saved


53

Saving Connection Record Information

After Applying change, Save the record:– Click Apply– Click inside the Connection Pane– The floppy ICON (Save button) becomes highlighted– Click the Save button– A pop-up will acknowledge that the save occurred



Perform a Test Call from the ConnectEMC GUI


55

Perform A ConnectEMC Test

• Apply the Connection parameters

•Select Test


56

Using The Test Buttons

Clicking the TEST button will test the highlighted Connection

Clicking the ALL button will test each Connection sequentially


57

Identify The Test Call Has Started

• The Status of In Process is the indication that the test call is executed


58

Client application Test Call (FUTURE)

• Testing – will provide the ability to perform a test from the Client application.


59

Module 2 – Configuring Site Information And Connections

In this module we have:

Configured Site Information in ConnectEMC Configured new ConnectEMC Connections Modified existing ConnectEMC Connections Conducted a test call in ConnectEMC


60

Course Summary

In this course we have:

Explained the purpose of ConnectEMC Explained the ConnectEMC installation process Configured Site information Configured new ConnectEMC Connections Modified existing ConnectEMC Connections Conducted a test call in ConnectEMC



Diagnosing a Connection


62

How to Determine if the is or was a Connect problem

Last Connection Log– ConnectEMC_’connection’.log

• ’connection’. – Dial– Email– FTP– SNMP

• Call home return status: Success

ConnectEMCGUI.Log– Overall status of the application

• Rolls at 1mb.


63

Last Connection Log - Dial

Phone number: 4229101 - GEN number. Sent: ATM0DT4229101 CONNECT 33600 LAPM COMPRESSED please log in (if UUNet) connected to 168.159.xxx.xxx (UUnet login complete) Authorized Users Only (FEP Login) Sent: GOXFER (FEP Login complete) Call home finished. All files sent successfuly


64

Last Connection Log - Email

Sender Name: ‘valid_email@address’, Recipient Name: ‘valid_email@address’

Email Server: EMCMail.lss.emc.com

Attaching Queue\RSC_’file being emailed’.xml

Email sent to mail server successfully


65

Last Connection Log - FTP

Internet connection opened IP: 10.243.96.36 Connection established Tx file count: Send File [#] : Queue\RSC_’file being emailed’.xml

– # represents the sequence number 0 to the number specified in the TX file count

File:#, ’file being emailed’.xml sent successfully Connection closed


66

ConnectEMCGUI.Log

x files are found in C:\Program files\EMC\ConnectEMC Displays number of files found in the log directories by

type User abc log in with permission level 1 Displays what the user did User abc log out


67

Documents

Connect Em Cover View