Conflictmanagement Fedasil Belgium

Presentation by Riet Picavet

Agenda

Reception centers Fedasil Positioning reception centers Received persons in the centers Legal framework Types of agression

Agenda

Policy: as is + to be

Registration Prevention Action Aftercare

Fedasil reception centers

Public care facilities: 19 reception centers

managed by Fedasil 16 regular centers 1 transit center 2 observation and orientation centers for minors

Individual care facilities: managed by public welfare / ngo’s

Total: 24 000 places

Fedasil Reception centers

Public care facilities (Virton)

Fedasil Reception centers

Public care facilities (STR)

Fedasil Reception centers

Public care facilities (STR)

 

Fedasil reception centers

Public care facilities (BRO)

Fedasil reception centers

Public care facilities (BRO)

Fedasil reception centers

Public care facilities (BRO)

Fedasil reception centers

Public care facilities

Fedasil reception centers

Individual care facilities (Pittem)

 

 

 

Fedasil reception centers

Individual care facilities (FOI PON)

 

 

Positioning reception centers

Received persons Fedasil

Family composition

44% families 38% singe men 11 % minors 7 % single women

Nationalities: largest representations Afghanistan Guinea Rusland

Legal framework

Main principles ‘opvangwet’ (12/01/2007)To offer the asylumseekers a quality of

life according to human dignityProviding material assistance during the

asylum procedureShelter in two steps: first in a public

reception center, after in a more individual place

Legal framework

Rights and obligationsdescribed in house rules. All residents

receive the rules during their intake in the center.

Disciplinary measures to maintain order, security and tranquility in the center

Sanctions: if houserules are violated 7 legal sanctions

Legal framework Sanctions (7)

(1) formal notice stating in social file (2) temporary exclusion from participating

in activities organised by the center (3) temporary exclusion of the possibility

to do community services (4) limited access to some services (5) obligation to perform tasks of general

interest (6) disciplinary transfer (7) temporary exclusion from reception

Types of agression

april: total of 310 sanctions in Fedasil regular centers

Most common offenses:Physical aggressionSmoking in unauthorized placesMissing an appointmentVerbal agression Violation permission rules

Types of agression

Most common sanctionsSanction1: formal noticeSanction 5: obligation to perform

tasks of general interestSanction 6: disciplinary transfer

Noteworthy

Increase in the number of aggression incidents (physical and verbal)

More group aggression / big incidentsMore aggression against staff membersIncreasing attention from politicians and

the press

Some concepts

What is aggression?

Aggression is observable , nameable behaviour that is made consciously or unconsciously with the possible consequence of physical damage and humiliating. This bahavior can cause harm to people , to themselves and/or to material.

Some concepts

Aggression: Is not wanted, not allowed, not tolerated Is always followed uphas to be manageablewill always be a part of the life in a center focusses on collectivity, but with space for

an individual approach

Individual circumstances determine the reaction of the aggressor

Concepts

Aggression is large:

Physical aggressionVerbale aggressionvandalism

Policy Fedasil AS ISRegistration

Incident reports Adabase Briefings / day and night reports (multi) Registration sanctions (register) (next slide)

Prevention Type guides Handling plan aggression / drugs Questionnary residents Meetings with residents Code of ethics House rules (general + specific)

Registration sanctions

Policy Fedasil AS ISAction

Sanctions Time out center for minors

Aftercare Stressteam

Policy Fedasil TO BE

Action plan aggression management Veerle Berx

RegistrationStandardization incident reports / type

guidesDatabank types aggression

Policy Fedasil TO BE

Prevention Analysis questionnary residents Questionnary staff members about perception of

aggression Audit infrastructure: safety, liveability, neatness Aggression manager in each center Benchmark other organisations Formations for staff members Improve cooperation with healthcare centers

(psy)

Policy Fedasil TO BE

Action Walkie talkies Script for agression management Efficient information transfer Script educational methods for minors

Aftercare Stressteam debriefings

Formation

Pyramid: 4 levels

Level 1: basic attitude

Setting limitsAssertivenessRelation to colleagues and residentsProfessional communicationSaying no in a constructive way

Formation

Level 2: basic formation aggression

For all operational staff members Persuasion techniquesGroup conflictsAssertiveness and authorityRisk analysisCrisis communication

Formation

Level 3: specific target groups

Working with minorsFormation for directors / staff

Incident management

Medical cases

Level 4: methodologies to talk about aggression and to work with persons who have an aggression problem

Thanks for your attention

Have a nice and peaceful stay in your host country!