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Conflict within Organizations Chapter 12 Recap/Discussion

Conflict within Organizations Chapter 12 Recap/Discussion

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Page 1: Conflict within Organizations Chapter 12 Recap/Discussion

Conflict within Organizations

Chapter 12 Recap/Discussion

Page 2: Conflict within Organizations Chapter 12 Recap/Discussion

What is Conflict?

Definition

Positive or Negative?http://smallbusiness.chron.com/effects-conflict-within-organization-164.html

Types?http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

Conflict Management Several factors—Interdependency? Time? Status? Trust? Pressure? Past experiences? Impact?

http://smallbusiness.chron.com/effects-conflict-within-organization-164.html

http://smallbusiness.chron.com/effects-conflict-within-organization-164.html

http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

Page 3: Conflict within Organizations Chapter 12 Recap/Discussion

Views on Conflict

Effective resolution effective decisions organization effectiveness and productiveness? (T)

Subjective meanings and understandings of conflict; how it impacts experiences (I)

Patterns of behaviors shaping org. environment?

Employees able to manage conflict productively? Impacted by power relations? Fair? (C)

Article for discussion

Page 4: Conflict within Organizations Chapter 12 Recap/Discussion

Example

Case study – A Case of Mistreatment at WorkREVIEW

Conflict heats up and spills over

How would you handle the situation?

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