Conflict within Organizations

Chapter 12 Recap/Discussion

What is Conflict?

Definition

Positive or Negative?http://smallbusiness.chron.com/effects-conflict-within-organization-164.html

Types?http://smallbusiness.chron.com/four-types-conflict-organizations-174.html

Conflict Management Several factors—Interdependency? Time? Status? Trust? Pressure? Past experiences? Impact?

Views on Conflict

Effective resolution effective decisions organization effectiveness and productiveness? (T)

Subjective meanings and understandings of conflict; how it impacts experiences (I)

Patterns of behaviors shaping org. environment?

Employees able to manage conflict productively? Impacted by power relations? Fair? (C)

Article for discussion

Example

Case study – A Case of Mistreatment at WorkREVIEW

Conflict heats up and spills over

How would you handle the situation?